Intact Group
Intact Group is an Australian commercial property maintenance provider delivering reactive, preventative, and project services via internal tradespeople across Australia and New Zealand, serving government, commercial, retail, and education clients through an enterprise field sales model.
- Company typePrivate
- Founded2006
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Intact Group does
Intact Group is an Australian commercial property maintenance provider founded in 2006 and acquired by ARA Group in 2023, operating from Sydney with a field-based service delivery model across Australia and New Zealand. The company delivers reactive and preventative maintenance, commercial fit-outs, project management, insurance building and restoration, HVAC/BMS services, and data/communications installation through a directly-employed, multi-disciplinary trade workforce (electricians, plumbers, carpenters, painters, tilers, cabinet makers), differentiating from broker-style FM competitors that subcontract trades.
Its core technical asset is an intelligent Work Order Management System providing client-facing dashboarding, trend analysis, and reporting/invoicing aligned to budgetary lines, which is specifically positioned to meet government and education sector reporting requirements. The company packages this software layer with on-site delivery, allowing it to remove intermediaries and offer a single-vendor multi-trade model.
Intact Group operates an enterprise field sales GTM targeting four verticals — government, commercial, retail, and education — with a named client roster that includes ANZ, Macquarie Bank, CBA, JLL, CBRE, Colliers, Cushman & Wakefield, QBE, Apple, H&M, Williams Sonoma, Lululemon, NSW Police, and PropertyNSW. Revenue is generated through bespoke, quote-based professional services contracts rather than standardized pricing, and financial details are not publicly disclosed.
Intact Group firmographics
Firmographics- Name
- Intact Group
- Legal name
- Intact Group
- Website
- https://intactgroup.com.au
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Intact Group is an Australian commercial property maintenance provider delivering reactive, preventative, and project services via internal tradespeople across Australia and New Zealand, serving government, commercial, retail, and education clients through an enterprise field sales model.
- Ownership category
- akta.pro rank
Where Intact Group is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Intact Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Property Maintenance Services: Provides reactive and preventative maintenance services for commercial properties including building maintenance, facilities management, electrical, plumbing, carpentry, and other trade services. Revenue is generated through service delivery to enterprise clients across government, commercial, retail, and education sectors.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Intact Group product offering
Product offeringCore offering
Intact Group provides reactive and preventative property maintenance services for commercial, government, retail, and education facilities across Australia and New Zealand. Services span electrical, plumbing, carpentry, painting, tiling, cabinet making, commercial fit-outs, HVAC/BMS, insurance building and restoration, and data/communications installations, delivered through in-house tradespeople and supported by an intelligent Work Order Management system for dashboarding, trend analysis, and budget reporting.
Product overview
Intact Group provides a unified property maintenance platform combining reactive maintenance, preventative maintenance, and project management services. The core offering includes an intelligent Work Order Management System for dashboarding and trend analysis, complemented by a broad range of trade services (electrical, plumbing, carpentry, painting, tiling, locksmith, glazing, data/communications, audio/visual installations, and HVAC/BMS). Services span commercial fit-outs, insurance building restoration, and are delivered through an integrated multi-trade delivery model to government, commercial, retail, and education sectors.
Differentiator
Problem solved
Functional benefit
Products and services
- Property Maintenance Services Reactive and preventative maintenance services for commercial properties, including building maintenance, facilities management, electrical, plumbing, carpentry, painting, tiling, and specialist trades, delivered by in-house tradespeople to enterprise and government clients across Australia and New Zealand.
- Commercial Fit-Out Services Minor fit-outs, demolition and strip-outs, ceiling works, joinery, and commercial kitchen services for retail and commercial spaces.
- Project Management Services Project management services for upgrading building systems and layouts, including specialist contractor coordination.
- Preventative Maintenance Solutions Customized preventative maintenance solutions including regular or intermittent walk-throughs to identify issues, preventative hazards, or faults before they escalate.
- Work Order Management System Proprietary intelligent work order management system providing detailed dashboarding, trend analysis, and reporting capabilities including reporting and invoicing on budgetary lines or divisions as required by government modelling.
- Insurance Building and Restoration Licensed and qualified tradespeople carrying out complex rectifications to commercial, strata, and domestic properties for insurance claims and disaster relief.
- HVAC and BMS Services HVAC services and Building Management System (BMS) services ensuring optimal indoor environmental quality, energy efficiency, and operational effectiveness.
- Data and Communications Services Data and communications installation and maintenance services including audio/visual installations.
Quantifiable outcome
- Savings of up to 40 per cent for clients through integrated property maintenance models
Companies that use Intact Group
Customer profileNamed customers14 records
Segments4 records
Ideal customer profiles4 records
Intact Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Intact Group partnerships and signals
Strategic signalScale indicators2 records
Recent moves4 records
Expansion highlights4 records
Intact Group competitors and assessment
Company assessmentDirect peers
- BGIS: Global integrated facility management services provider with significant ANZ operations. Comparable in offering bundled maintenance, project services and managed workflows to enterprise portfolios.
- Ventia: ANZ-focused infrastructure and facility services operator with a multi-trade maintenance offering for enterprise and government clients. Closely matches Intact's integrated delivery model and customer verticals.
- Programmed (Persol ANZ): ANZ provider of integrated maintenance, property services and trades staffing. Comparable in multi-trade delivery to commercial, government and education customers across the region.
- Spotless Group: Historically Australia's largest integrated facility services provider (now part of Ventia). Directly comparable as an ANZ multi-trade maintenance and FM services firm serving government, commercial, retail and education sectors.
Broad incumbents
- Cushman & Wakefield: Global CRE services firm with a large integrated facility management outsourcing arm. A current Intact customer and a broader incumbent competing for the same enterprise FM mandates.
- Sodexo: Global integrated facility management and food services provider with ANZ operations. Overlaps with Intact in multi-site maintenance, technical services and FM outsourcing for enterprises.
- CBRE: Global CRE services and outsourcing firm providing integrated FM. Currently a customer of Intact while also operating competing facilities management services at scale.
- Compass Group: Global support services group with significant ANZ presence providing integrated facility services. Comparable in scope of multi-site maintenance and outsourced services for enterprise and institutional clients.
- Colliers: Global CRE advisory with property and FM services in ANZ. Both an Intact customer and a broader competitor for integrated property maintenance contracts.
- Jones Lang LaSalle (JLL): Global CRE services leader with an integrated facility management business. Listed Intact customer and a broader incumbent with overlapping multi-trade maintenance capabilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Intact Group social profiles
Digital presenceIntact Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Intact Group leadership team
Management profileNumber of profiles
Intact Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Intact Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Intact Group
What does Intact Group do?
Intact Group provides reactive and preventative property maintenance services for commercial, government, retail, and education facilities across Australia and New Zealand. Services span electrical, plumbing, carpentry, painting, tiling, cabinet making, commercial fit-outs, HVAC/BMS, insurance building and restoration, and data/communications installations, delivered through in-house tradespeople and supported by an intelligent Work Order Management system for dashboarding, trend analysis, and budget reporting.
Is Intact Group a public or private company?
Intact Group is a private company. It is classified as corporate owned and is currently operating.
When was Intact Group founded?
Intact Group was founded in 2006. It employs 11 to 50 people.
Where is Intact Group based?
Intact Group is headquartered in Sydney, Australia, in the Oceania region.
How does Intact Group make money?
One revenue line is on record: property Maintenance Services.
Who are Intact Group's main competitors?
Direct peers on record are BGIS, Ventia, Programmed (Persol ANZ) and Spotless Group. Broad incumbents are Cushman & Wakefield, Sodexo, CBRE, Compass Group, Colliers and Jones Lang LaSalle (JLL).
Does Intact Group have an API?
No public API is recorded for Intact Group.