NTNU IT Orakeltjenesten

What NTNU IT Orakeltjenesten does

NTNU IT Orakeltjenesten (also known as "Orakel") is the centralized IT support and digital security function of the Norwegian University of Science and Technology (NTNU), a public research university headquartered in Trondheim, Norway, with additional campuses in Gjøvik and Ålesund. The unit provides help desk support, an intranet portal (Innsida), Microsoft 365-based collaboration tools (SharePoint, OneDrive, Outlook, Teams), learning management infrastructure (Canvas, Inspera, Panopto), campus navigation (MazeMap), VPN remote access, and operates the NTNU Security Operations Center (SOC) for 24/7 digital incident response. It serves NTNU's roughly 43,000 students and 7,000 employees, with mandatory security training and ISO 27000-series aligned information security management governing the entire user base.

The unit operates as a cost center rather than a commercial enterprise: services are funded exclusively through NTNU's operating budget and Norwegian government allocations via the Ministry of Education and Research, with no external customers, pricing model, or revenue generation. Its core technology stack is built on the Microsoft 365 ecosystem supplemented by specialized academic and administrative platforms, integrated through the Innsida intranet portal at i.ntnu.no, which acts as the primary internal gateway for IT services, guidelines, and self-service support. Security architecture is a defining component, anchored by the SOC, a classification-based access framework (Åpen/Fortrolig/Strengt fortrolig), and integration with national security authorities NSM and DSB for threat intelligence and emergency preparedness.

Commercially and operationally, Orakeltjenesten has no go-to-market motion, no external pricing, and no products sold outside NTNU. Distribution is exclusively through the Orakeltjenesten help desk phone line, a 24/7 IT emergency phone, and the self-service Innsida portal. Strategic relationships are operational rather than commercial in nature, including Microsoft as the core technology partner, SINTEF for research collaboration, and a network of emergency, healthcare, and security service providers (St. Olavs Hospital, Falck.no, Sjømannskirken, Securitas, SiT). The business model is therefore that of a public-sector internal service function rather than a venture or private equity investment target.

Name

NTNU IT Orakeltjenesten

Legal name

Norges teknisk-naturvitenskapelige universitet

Website

https://i.ntnu.no

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

NTNU IT Orakeltjenesten is the centralized IT support and security function of the Norwegian University of Science and Technology, providing help desk, Microsoft 365 collaboration, learning platforms, VPN access, and a 24/7 Security Operations Center for approximately 43,000 students and 7,000 employees across campuses in Trondheim, Gjøvik, and Ålesund.

Ownership category

akta.pro rank

Product category

Higher Education IT Support

NAICS

Educational Support Services (61171), Educational Support Services (611710), Other Computer Related Services (541519)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

End-User Helpdesk & Service Desk (Students/Faculty/Staff) (EDALAMAA)

Keywords

• University IT support
• Help desk services
• IT security operations
• Information security management
• Academic technology services

Headquarters

HQ city

Trondheim

HQ country

Norway

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Distribution channels3 records

Marketing channels2 records

Core offering

NTNU IT Orakeltjenesten (Orakel) is the centralized IT support and services department of NTNU university. It provides a central IT help desk (Orakel), 24/7 IT emergency phone response, the NTNU Security Operations Center (NTNU SOC) for digital security incidents, and self-service IT resources through the Innsida intranet. Services are delivered exclusively to NTNU's approximately 43,000 students and 7,000 employees across three campuses.

Product overview

NTNU IT Orakeltjenesten (Orakel) provides IT support and services for NTNU (Norges teknisk-naturvitenskapelige universitet). The service includes help desk support, IT security operations (SOC), digital security incident handling, and general IT assistance for students and staff. The offering consists of the central IT help desk (Orakel), NTNU Security Operations Center (NTNU SOC) for digital security incident response, and various self-service IT support tools available through the intranet (Innsida).

Differentiator

Problem solved

Functional benefit

Products and services

• Orakel Help Desk Service

Quantifiable outcome

• Mandatory security training for all users ensures consistent security awareness baseline across organization
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• SecuritasminorOthersSecurity guarding services at NTNU campuses in Gjøvik and Ålesund during evening hours. Contact: 907 31 293 for Gjøvik, 02452 for Ålesund.
• SINTEFcoreStrategic or Co-development PartnerResearch and technology collaboration. SINTEF is a large independent research organization headquartered in Oslo with close ties to NTNU. SINTEF staff work in some NTNU buildings and share research facilities.
• Sjømannskirken (The Norwegian Seafarers' Church)minorStrategic or Co-development PartnerNTNU has an emergency agreement with Sjømannskirken, meaning their resources are available and on-site as quickly as possible, regardless of where in the world an incident occurs outside Norway. They have a mobile emergency number app.
• St. Olavs HospitalminorOthersEmergency hospital contact for incidents where St. Olavs Hospital is affected. Emergency: 113.
• Studentsamskipnaden (SiT)minorOthersStudent welfare organization contact for student-related emergencies. Contact: 02347.
• Falck.nominorOthersOccupational health service provider for NTNU employees in Gjøvik and Ålesund campuses. Contact via customer center: 974 09 910.
• MicrosoftcoreTechnology or IntegrationMicrosoft 365 is the primary software platform for NTNU, including Office applications, SharePoint, OneDrive, Outlook email/calendar, and Teams collaboration.
• Direktoratet for samfunnssikkerhet og beredskap (DSB)minorOthersNational emergency preparedness authority providing guidelines on self-preparedness and emergency procedures.
• Nasjonal sikkerhetsmyndighet (NSM)minorOthersNational security authority providing advice, resources, course listings, and annual threat assessments for Norwegian organizations.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Regional players

• SURF (Netherlands): Dutch cooperative delivering ICT infrastructure, security, and education services to Dutch higher-education and research institutions. Comparable as a Nordic/Benelux-region higher-ed IT service provider with shared-service and security operations capabilities analogous to NTNU SOC.
• Jisc: UK not-for-profit providing digital, network, and security services to universities and colleges. Comparable in service portfolio (helpdesk infrastructure, SOC, LMS hosting, identity) and customer base (higher-education institutions), though operating at a national-shared-service scale rather than as a single university department.
• SUNET (Swedish University Computer Network): Swedish national research and education network providing shared IT services, identity federation, and security services to Swedish higher education. Comparable as a Nordic public-sector higher-ed IT service provider operating in a parallel national context.

Others

• SINTEF: Norway's largest independent research organization and a core NTNU partner, with shared research facilities and joint buildings. Relevant as a strategic ecosystem partner and adjacency — not a competitor, but a closely co-located research-IT consumer.
• NTNU (parent university): NTNU itself as the parent entity, since Orakeltjenesten operates entirely within NTNU's institutional budget and governance. Relevant as the sole funding source and strategic decision-maker for the IT department.
• Microsoft Education (Microsoft 365 Education): Primary technology vendor underpinning NTNU Orakeltjenesten's core IT stack (SharePoint, OneDrive, Outlook, Teams). Relevant as the underlying platform provider whose product direction shapes what services the unit can deliver.

Direct peers

• University of Bergen (UiB) IT Department: UiB's central IT unit delivers helpdesk, learning technology, and research-IT support for a major Norwegian university. Comparable in scope, customer base (students and academic staff), and public-sector funding model.
• UiT The Arctic University of Norway IT Department: Central IT function for Norway's third-largest university, providing helpdesk, LMS, and research support. Directly comparable by customer type, service portfolio, and Norwegian public-university operating context.
• Sikt (formerly Uninett): Norwegian agency providing shared IT infrastructure, identity (Feide), security services, and network connectivity for the higher-education and research sector. Highly comparable as it delivers sector-wide IT services that complement — and partly substitute for — internal university IT functions like NTNU Orakeltjenesten.
• University of Oslo (UiO) IT Department: UiO's internal IT division provides helpdesk, identity management, and IT services to Norway's largest university. Directly comparable as a Norwegian public-university IT department serving tens of thousands of students and staff with similar Microsoft 365 + LMS + SOC scope.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks4 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/orakeltjenesten

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NTNU IT Orakeltjenesten