Inverness, Badenoch & Strathspey Citizens Advice Bureau

What Inverness, Badenoch & Strathspey Citizens Advice Bureau does

Inverness, Badenoch and Strathspey Citizens Advice Bureau is an independent local charity and private company (Charity No. SC003951, Company No. SC136118) operating as a member of Citizens Advice Scotland (CAS). Founded in 1939 and headquartered at 29-31 Union Street, Inverness, with a satellite office in Aviemore, the bureau delivers free, confidential, and impartial advice across more than a dozen specialist areas including welfare rights, debt and money advice, housing and homelessness, employment and equality rights, immigration, family and relationships, consumer rights, energy, health, and law and courts. It also runs targeted outreach services including the award-winning MacMillan partnership for cancer patients, domestic abuse support for women, armed forces advisory, gambling awareness, and hospital-based advice at Raigmore Hospital.

Service delivery is omnichannel: in-person at the Inverness and Aviemore offices, on-site at Raigmore Hospital, by telephone, and via CAS online advice tools. The bureau employs approximately 11 staff and operates within CAS national quality standards, receiving management, fundraising, IT, and training support from CAS in exchange for adherence to those standards. The underlying technology is non-proprietary — the bureau relies on Citizens Advice Scotland IT systems and digital self-service resources rather than any internally developed platform.

The business model is entirely charitable. All advice is provided free of charge to all residents of the Inverness, Badenoch and Strathspey region. There is no commercial revenue stream; the bureau is funded through CAS, grant contributions, and charitable support. Marketing is community-led via a website, Facebook, Instagram, and LinkedIn, with referral pathways through healthcare providers (MacMillan, Raigmore Hospital) and CAS network partners. Revenue is not publicly disclosed.

Name

Inverness, Badenoch & Strathspey Citizens Advice Bureau

Legal name

Inverness Badenoch and Strathspey Citizens Advice Bureau

Website

https://invernesscab.org

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

11–50 employees

Short description

Inverness, Badenoch and Strathspey Citizens Advice Bureau is an independent Scottish charity delivering free, confidential, and impartial advice across welfare, debt, housing, employment, and health for residents of the Inverness, Badenoch and Strathspey region through its CAS membership.

Ownership category

akta.pro rank

Product category

Community Advice Services

NAICS

Community Housing Services (62422), Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Voluntary Health Organizations (813212)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Disability Services & Independent Living Support (BPAGAEAG), Disability Services & Independent Living Support (BPAGACAG), Income Support & Cash Assistance Programs (BPAIAKAE)

Keywords

• Free legal advice
• Welfare rights advice
• Debt counseling services
• Housing advice services
• Citizen advocacy

Headquarters

HQ city

Inverness

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Charitable funding and membership contributions: As a member of Citizens Advice Scotland, the bureau receives funding support, management expertise, and resources including IT, tools, and training from the national organization. No revenue is generated directly from clients as services are provided free of charge.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The bureau is an independent local charity that provides free, confidential, and impartial advice and information across a wide range of life issues, including welfare rights, debt and money, housing and homelessness, employment and equality rights, immigration, family and relationships, consumer rights, energy, law and courts, health, pensions, and armed forces matters. Advice is delivered face-to-face at the Inverness and Aviemore bureaux, through hospital outreach at Raigmore, via telephone, and through the Citizens Advice Scotland online advice guides.

Product overview

Inverness, Badenoch and Strathspey Citizens Advice Bureau is a local, independent charity providing a portfolio of advisory services rather than a unified technology product. The organization offers free, impartial, and confidential advice across multiple specialist areas including welfare rights, debt and money advice, housing, employment, immigration, family matters, and consumer rights. Services are delivered through the main bureau in Inverness, multiple outreach locations (Aviemore Citizens Advice Bureau, Raigmore Hospital Citizens Advice Bureau Outreach), and digital channels via the Online Advice Guide. Specialist services include the Domestic Abuse Outreach Service for Women, MacMillan Citizens Advice Bureau Partnership for cancer support, Money Talk Team for financial guidance, and dedicated Armed Forces support. The organization operates as a member of Citizens Advice Scotland, following national standards and utilizing Citizens Advice Scotland's resources including IT infrastructure and tools. The portfolio functions as a collection of distinct service offerings organized by topic area rather than a single platform with modules.

Differentiator

Problem solved

Functional benefit

Products and services

• Welfare Rights

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• Citizens Advice ScotlandcoreStrategic or Co-development PartnerThe bureau is a member of Citizens Advice Scotland (CAS). CAS provides management and fundraising expertise, plus resources including IT systems, tools, and training. The advice service must meet high national standards set by CAS.
• MacMillan Cancer SupportcoreStrategic or Co-development PartnerAward-winning MacMillan Citizens Advice Bureau Partnership at Raigmore Hospital Inverness. The team provides help to clients and families in the Highlands affected by cancer. Call (01463) 706178.
• Raigmore HospitalcoreStrategic or Co-development PartnerBureau operates an outreach service at Raigmore Hospital providing advice to inpatients and staff. Raigmore Hospital Citizens Advice Bureau Outreach can be reached at (01463) 706014.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• StepChange Debt Charity:
• Edinburgh Citizens Advice Bureau:
• Shelter Scotland:
• Money Advice Trust:
• Glasgow Central Citizens Advice Bureau:

Broad incumbents

• Citizens Advice Scotland (national body):
• Citizens Advice (UK national body):

Others

• Macmillan Cancer Support:

Regional players

• Highland Hospice:
• Highland Council Welfare Support Team:

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ibscab
• LinkedInlinkedin.com/company/inverness-badenoch-and-strathspey-citizens-advice-bureau
• Instagraminstagram.com/invbscab

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inverness, Badenoch & Strathspey Citizens Advice Bureau