iRevolution Claims

What iRevolution Claims does

iRevolution Claims Ltd is a UK-based claims management company that delivers a white-label First Notification of Loss (FNOL) service on behalf of insurance brokers and insurers that lack in-house claims teams. The business, founded around 2021 and headquartered in Sunderland, operates with 6 employees and is a trading subsidiary of iRevolution Group. It is regulated by the Financial Conduct Authority (reference 935488) and registered with the Information Commissioner's Office (ZB300839). The company is led by Managing Director David Muirhead and runs a 24/7 UK-based call centre as the primary engagement channel with policyholders.

The company's offering is built around two core service lines: motor claims management, comprising end-to-end FNOL handling (liability investigation, third-party insurer notification, vehicle replacement, repair coordination, and personal injury referral), and property claims management, which routes cases through a network of loss assessing project managers. Underpinning both lines is a curated multi-supplier ecosystem spanning 270+ vehicle repairers, 45 specialist commercial vehicle repairers, a panel of credit hire specialists, panel solicitors for personal injury work, and external contractors for property reinstatement. The only disclosed technology integrations are the DVSA MOT database for vehicle verification and GetAddress.io for address lookup, with no evidence of proprietary platforms, patents, or AI capabilities.

Commercially, iRevolution Claims operates a managed-services revenue model funded by third parties (insurers and third-party insurers rather than policyholders), with charges billed per engagement and no consumer-facing pricing. Go-to-market is exclusively B2B channel partnership — the company acquires customers via insurance broker and insurer relationships and does not market directly to consumers. Geographic coverage spans the UK, with the property line extending into Ireland. Quantified operational outcomes cited include a 25-30% reduction in property claim duration, target 24-hour delivery for credit hire vehicles, and a 3-year guarantee on completed vehicle repairs.

Name

iRevolution Claims

Legal name

iRevolution Claims Ltd

Website

https://irevolutionclaims.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

iRevolution Claims is a UK-based, FCA-regulated claims management firm offering white-label First Notification of Loss services for insurance brokers and insurers that lack in-house claims teams. It manages motor and property claims end-to-end via a curated nationwide supplier network.

Ownership category

akta.pro rank

Product category

Insurance Claims Management

NAICS

Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Insurance Claims Intake & FNOL Support (BPAAAFAA)

akta.pro secondary industries

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH), Accident/Incident Management & Claims Administration (FNOL, Subrogation) (TLABAIAF)

Keywords

• Claims management services
• First notification of loss
• Credit hire services
• Credit repair network
• Property claims handling

Headquarters

HQ city

Sunderland

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Claims Management Services: iRevolution Claims provides white-label claims management services to insurance brokers. Charges for services are paid via third parties (insurance companies, third-party insurers) rather than directly by policyholders. The company receives compensation from the insurance ecosystem as part of the claims handling process.
2. Property Claims Management: Property repair and reinstatement services are provided at no charge to the policyholder. The company invoices the policyholder's insurer directly for completed works. Network contractors are only paid once the policyholder confirms satisfaction with the works.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

iRevolution Claims provides white-label First Notification of Loss (FNOL) claims management services to UK insurance brokers and insurers that lack in-house claims teams. The company manages non-fault motor claims end-to-end — investigating liability, arranging replacement vehicles via credit hire specialists, coordinating repairs through a nationwide network, notifying third-party insurers, and referring clients to panel solicitors for personal injury matters. It separately offers property claims handling via a network of loss assessing project managers and external contractors across the UK and Ireland.

Product overview

iRevolution Claims is a UK-based claims management specialist offering First Notification of Loss (FNOL) services to insurance brokers without in-house claims teams. The portfolio consists of two core service lines: Motor Claims Management (handling non-fault vehicle claims with associated credit hire, credit repair, and personal injury referral services) and Property Claims Management (handling property damage claims through a contractor network). The company operates as a white-label solution, managing the complete claims journey from initial report through resolution.

Differentiator

Problem solved

Functional benefit

Brands

• iRevolution Property Claims: Property claims service utilizing a network of loss assessing project managers via an external repair network across the UK and Ireland.

Products and services

• Motor Claims Management (First Notification of Loss) Full FNOL claims management service for non-fault motor claims from initial report through resolution, including investigation, liability confirmation, vehicle replacement arrangement, repair coordination, and third-party insurer notification. Delivered on a white-label basis to UK insurance brokers and insurers without in-house claims teams.
• Property Claims Management White-label property damage claims handling service for broker and insurer policyholders, utilising loss assessing project managers and a network of professional contractors to assess, repair, and reinstate damaged properties. Designed to decrease the average duration of a property claim by 25-30%, with repair costs invoiced directly to the policyholder's insurer.

Quantifiable outcome

• 25-30% reduction in property claim duration
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Partnerships

Seven partnerships are on record, tiered core.

• Insurance Broker PartnerscoreChannel Partner/ Reseller/ DistributoriRevolution Claims works exclusively with insurance brokers that do not have their own internal claims teams. The company provides white-label First Notification of Loss services on behalf of these brokers, managing the entire claims process for their policyholders.
• Credit Hire SpecialistscoreOthersMarket leading panel of credit hire specialists throughout the UK providing vehicle hire services. Capabilities include sourcing all types of vehicles and serving different client types with full UK strategically based depots and professionally trained delivery drivers.
• Credit Repair NetworkcoreOthersNetwork of 270+ nationwide vehicle repairers plus 45 specialist commercial vehicle repairers. All repairers are BS10125 or manufacturer approved with 3-year guarantee on completed work.
• Panel SolicitorscoreOthersMarket leading panel of specialist UK-based solicitors who guide clients through personal injury claims including arranging medical assessments and physiotherapy. Solicitors manage the journey through the government's portal.
• External Property Repair NetworkcoreOthersNetwork of loss assessing project managers and professional contractors across the UK and Ireland providing property damage assessment, repair, and reinstatement services for policyholders.
• Insurers and Third-Party InsurerscoreOthersPartners involved in the provision of insurance and claims activities, including the policyholder's own insurer and any third-party insurers involved in the claim. These parties are notified during the FNOL stage and are invoiced for repair work.
• iRevolution GroupcoreStrategic or Co-development PartnerParent company within the iRevolution Group of companies. iRevolution Claims is a trading style of iRevolution Claims Limited and an iRevolution Group company.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• QuestGates: UK-based independent claims management and loss adjusting firm providing outsourced claims services to insurers, brokers, and corporates. Closely comparable business model with motor, property, and specialty claims handling on a white-label/TPA basis.
• Claims Solutions Group: UK-based claims management company providing outsourced claims handling, credit hire, and repair coordination services to insurers and brokers. Highly comparable operating model focused on non-fault motor FNOL and white-label broker services.
• Woodgate & Clark: UK-focused property and motor loss adjusting and claims management firm serving insurers, brokers, and loss adjusters. Directly comparable on the property claims management side where iRevolution competes via its loss assessing project manager network.
• Davies Group: UK-headquartered claims solutions and insurance services provider offering claims management, loss adjusting, and TPA services to insurers and brokers. Operates a similar B2B outsourced claims model with end-to-end motor, property, and liability claim handling - the closest direct comparable to iRevolution's white-label FNOL offering.
• Brightside Claims Services: UK motor claims management and credit hire specialist providing outsourced non-fault claims services to brokers and insurers. Closely aligned to iRevolution's motor FNOL focus, white-label delivery model, and broker channel.

Emerging players

• Snapsheet: Tech-enabled claims management platform offering digital FNOL, appraisal, and repair coordination services to insurers. Comparable on the digital claims workflow layer that iRevolution currently delivers largely via manual call centre operations.

Broad incumbents

• Direct Group: Large UK claims and accident management group offering FNOL, credit hire, repair, and personal injury services to insurers. Comparable operating scope across motor claims, but at meaningfully greater scale than iRevolution.
• Sedgwick (formerly Crawford & Company UK): One of the largest global claims management and loss adjusting firms, providing end-to-end claims handling, loss adjusting, and TPA services across motor, property, and specialty lines. Directly comparable to iRevolution's FNOL and property claims services but at vastly greater scale and geographic reach.

Regional players

• Healthcode: UK claims and billing platform primarily in the medical and professional indemnity space. Adjacent comparable on the technology-enabled claims administration side but operating in a different insurance vertical (medical/PMI) versus iRevolution's motor/property focus.

Others

• FRN Solicitors (claims management referrals): UK personal injury and credit hire claims management company operating in the same non-fault motor and personal injury referral ecosystem where iRevolution places clients with panel solicitors. Comparable as an ecosystem participant in the same claims value chain.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/irevolution-claims

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iRevolution Claims