ISD Bollenstreek

What ISD Bollenstreek does

ISD Bollenstreek is an inter-municipal social services organization (Intergemeentelijke Sociale Dienst) jointly operated by the Dutch municipalities of Hillegom, Lisse, Noordwijk, and Teylingen in the Bollenstreek region of South Holland, Netherlands. The organization administers mandated Dutch welfare programs on behalf of the four municipalities, including Participatiewet (PW) income support, IOAW and IOAZ provisions for older and partially disabled workers and former self-employed, Wmo (Wet maatschappelijke ondersteuning) social support, debt counseling (Schulddienstverlening), reintegration services, and Bbz support for entrepreneurs. It serves residents requiring income support, low-income households needing supplemental assistance, individuals with debt problems, self-employed entrepreneurs in financial difficulty, and residents requiring social support to live independently. The organization is headquartered at Hobahostraat 92, Lisse, with 109 employees.

The organization's core technology stack consists of a digital self-service portal (Mijn loket and E-loket) for online applications, DigiD integration for secure identity verification, Bastion 365 for privacy-sensitive email communication, ReadSpeaker for accessibility, and Google Analytics for web metrics. Service delivery is multi-channel, combining a physical Snelbalie walk-in counter at headquarters, the digital portal, a 0800 telephone contact center, and 'Voor Ieder 1' local service points in each municipality. The organization is funded by municipal contributions from its four constituent municipalities and operates as a public entity rather than a commercial business. Specific benefit amounts include €500/year individual income supplement for singles, €800 for couples, €1,500 emergency fund maximum, and €1,100 single-earner supplement for 2026.

Revenue is generated entirely through municipal funding allocations. The organization maintains a network of strategic partnerships that extend its service capabilities: Kredietbank Nederland for debt consolidation loans, Zorg en Zekerheid for collective supplementary health insurance (AV-Gemeente-Standaard at €8.60/month and AV-Gemeente-Top at €34.52/month after municipal contribution), Provalu for reintegration trajectories, Qredits for microfinance to starting entrepreneurs, OKB for entrepreneur consultation hours, GGD for health assessments, and Bibliotheek Bollenstreek for language support. The Vroeg Eropaf early-debt-signaling program coordinates with utility companies, housing corporations, and health insurers to proactively identify residents in payment arrears. Recent strategic initiatives include expanding Wmo capability through the Mijn loket portal, transitioning resident correspondence to digital delivery via MijnOverheid, and recruiting a digital communications content manager.

Name

ISD Bollenstreek

Legal name

ISD Bollenstreek

Website

https://isdbollenstreek.nl

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

ISD Bollenstreek is a Dutch inter-municipal social services organization that administers welfare benefits, debt counseling, reintegration, and Wmo support for residents of four municipalities (Hillegom, Lisse, Noordwijk, Teylingen), funded by municipal government contributions.

Ownership category

akta.pro rank

Product category

Public Social Welfare Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241), Emergency and Other Relief Services (62423), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Housing Benefits & Rent Subsidy Administration (BPAIAKAG)

Keywords

• Social welfare services
• Welfare benefits administration
• Debt counseling services
• Income support programs
• Employment reintegration

Headquarters

HQ city

Lisse

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Government funding: ISD Bollenstreek is funded by four municipalities (Hillegom, Lisse, Noordwijk, and Teylingen) to provide social welfare services including income support (Participatiewet), debt counseling, reintegration support, and Wmo services to residents.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

ISD Bollenstreek is a public inter-municipal social services organization that administers Dutch welfare benefits and provides social support services to residents of Hillegom, Lisse, Noordwijk, and Teylingen. Core offerings include income support (Participatiewet, IOAW, IOAZ), special assistance (Bijzondere Bijstand), debt counseling and restructuring, reintegration-to-work support, entrepreneur assistance (Bbz), and Wmo social support services. Services are delivered through a physical service counter, digital self-service portals, telephone support, and local municipal service points.

Product overview

ISD Bollenstreek is a inter-municipal social service organization serving the municipalities of Hillegom, Lisse, Noordwijk, and Teylingen in the Netherlands. The organization provides a comprehensive suite of social welfare services centered around income support, employment assistance, and debt management. The core offering includes welfare benefits under the Participatiewet (PW), IOAW, and IOAZ, supplemented by special assistance programs (Bijzondere Bijstand), re-integration services, and debt resolution programs. Additional services include a collective supplementary health insurance through Zorg en Zekerheid, financial planning tools via Startpunt Geldzaken, and various minimum-income support measures such as the Individuele Inkomenstoeslag and Individuele Studietoeslag. The organization also supports entrepreneurs through the Bbz program with access to Qredits microfinance, and operates early debt signaling (Vroeg Eropaf) and debt remediation programs. Digital service delivery is provided through the Mijn loket/E-loket online portal. Services are accessible via a physical service counter, telephone (0800 95 67 000), and secure email via Bastion 365.

Differentiator

Problem solved

Functional benefit

Products and services

• Participatiewet (PW) Uitkering Welfare benefits under the Dutch Participation Law (Participatiewet) for residents of Hillegom, Lisse, Noordwijk, and Teylingen who cannot work or cannot provide for their own livelihood, with accompanying employment obligations and reintegration support services.
• IOAW Income Provision Income provision for older and partially disabled unemployed employees born before January 1, 1965, supplementing household income to welfare level without wealth assessment.
• IOAZ Income Provision Income provision for older self-employed individuals aged 55 to retirement age who must terminate their business due to insufficient income, supplementing family income to welfare level.
• Bijzondere Bijstand Compensation for special necessary costs that residents with income at or near welfare level cannot pay from their own income or assets.
• Individuele Inkomenstoeslag Annual income supplement of EUR 500 for single households and EUR 800 for couples/households for long-term low-income residents with no prospect of income improvement.
• Individuele Studietoeslag Study allowance for students aged 16 and older with medical disabilities who cannot work during their studies, funded at 120% of statutory rates (ranging from EUR 140.44 to EUR 468.08 annually).
• Tegemoetkoming Alleenverdieners Annual benefit of EUR 1,100 for calendar year 2026 for married or cohabiting couples where one partner has income from UWV benefits and the other has no or very low income.
• Noodfonds Emergency fund providing interest-free loans up to EUR 1,500 for acute financial distress situations for residents of Hillegom and Lisse. Noordwijk and Teylingen administer their own emergency funds.
• Schulddienstverlening (Debt Management) Comprehensive debt resolution services including saneringskrediet (remediation credit via Kredietbank Nederland, repaid over 36 months), schuldbemiddeling (debt mediation), and Vroeg Eropaf early debt signaling for residents of Hillegom, Lisse, Noordwijk, and Teylingen.
• Budgetbeheer (Budget Management) Budget management service helping residents manage their finances and prevent payment problems.
• Re-integratie (Reintegration Support) Re-integration trajectory helping welfare applicants return to work, with support from partner Provalu who assists residents in finding work and reports progress to ISD.
• Loonkostensubsidie (Wage Cost Subsidy) Subsidy for employers and employees when a worker with a disability cannot earn the statutory minimum wage through full-time work.
• Bbz (Self-Employment Assistance) Self-employment assistance decision providing loans, guarantees, and income support for established, starting, or terminating entrepreneurs, including microfinance via Qredits (up to EUR 50,000).
• Spreekuur voor Zelfstandige Ondernemers Bi-weekly consultation hour (Thursdays 14:00-16:00 in even weeks) for self-employed residents, jointly organized with Ondernemersklankbord Rijnland (OKB).
• Collectieve Aanvullende Zorgverzekering (Collective Supplementary Health Insurance) Collective supplementary health insurance via Zorg en Zekerheid for residents of Hillegom, Lisse, Noordwijk, and Teylingen with income up to 120% of welfare level, available in Standard (EUR 8.60/month after municipal contribution) and Top (EUR 34.52/month after municipal contribution) tiers.
• Sociaal Medische Indicatie (SMI) voor Kinderopvang Childcare cost subsidy for families with Social Medical Indications who do not qualify for standard childcare allowance, covering up to 230 hours per child per month.
• Startpunt Geldzaken (Financial Planning Platform) Online financial planning platform providing free and anonymous money plans (geldplannen) for residents, covering topics from debt relief to pension planning, available via partnership with Startpunt Geldzaken.
• Wmo (Wet maatschappelijke ondersteuning) Social Support Act services including facilities and support for residents who cannot manage independently due to age, disability, or other limitations, now accessible online via Mijn loket.
• Mijn loket and E-loket (Digital Self-Service Portal) Online digital portal (e-loket.isdbollenstreek.nl) for submitting applications and notifications digitally, including forms for special assistance, collective health insurance, income allowance, and welfare applications. Mijn loket specifically serves Wmo applications and other services, accessible 24/7.
• GeZZond Check 2.0 Combined health check and medical assessment for work capability, offered to welfare recipients with collective supplementary health insurance, including measurements for weight, blood pressure, and blood sugar, delivered via partnership with GGD (Gemeentelijke Gezondheidsdienst).

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Ondernemersklankbord regio Rijnland (OKB)coreStrategic or Co-development PartnerOKB partners with ISD Bollenstreek to provide consultation hours for self-employed entrepreneurs every two weeks (even weeks, Thursday 14:00-16:00). An experienced former entrepreneur from OKB attends these sessions to provide business advice alongside ISD consultants. For residents of Hillegom, Lisse, Noordwijk, and Teylingen.
• Kredietbank NederlandcoreStrategic or Co-development PartnerKredietbank Nederland provides saneringskrediet (consolidation credit) for debt restructuring. The loan is repaid over 36 months to Kredietbank Nederland. ISD serves as mediator between debtor and creditors.
• Zorg en ZekerheidcoreChannel Partner/ Reseller/ DistributorZorg en Zekerheid provides collective supplementary health insurance (AV-Gemeente-Standaard and AV-Gemeente-Top) exclusively available to residents of the four ISD municipalities who meet income criteria. ISD coordinates enrollment and verifies eligibility.
• ProvalucoreStrategic or Co-development PartnerProvalu provides reintegration trajectory services for job seekers receiving PW-uitkering. They assist residents in finding work and provide support, reporting progress to ISD.
• QreditsminorChannel Partner/ Reseller/ DistributorQredits is a microfinance provider for starting entrepreneurs, offering microcredits up to €50,000. Starting entrepreneurs must apply to Qredits first before approaching ISD for Bbz support.
• Startpunt GeldzakenminorStrategic or Co-development PartnerPartnership with Startpunt Geldzaken provides free, anonymous financial planning tools (geldplannen) for residents. Available plans include Kom uit de geldzorgen, Beter rondkomen, Sparen/aflossen/beleggen, and others tailored to different life situations.
• GGD (Gemeentelijke Gezondheidsdienst)minorStrategic or Co-development PartnerGGD provides GeZZond Check 2.0, a health assessment combining health screening with work capability evaluation for residents with minimum income and supplementary insurance from Zorg en Zekerheid.
• Fysiotherapiepraktijken (Hillegom, Lisse, Teylingen)minorStrategic or Co-development PartnerPhysical therapy practices in Hillegom (Fysiotherapie van Veenendaal), Lisse (Boot & Broersen), and Teylingen (de Ontmoeting) provide the 'Lekker in je Lijf' exercise program, fully covered for residents with collective supplementary insurance.
• Instituut voor het Midden- en Kleinbedrijf (IMK)minorImplementation/ SI/ Consulting PartnerIMK provides external independent advice on business viability assessments for Bbz applications.
• FBA AdviesgroepminorImplementation/ SI/ Consulting PartnerFBA Adviesgroep provides external independent advice on business viability for Bbz applications.
• BTBedrijfsadviesminorImplementation/ SI/ Consulting PartnerBTBedrijfsadvies provides external independent advice on business viability for Bbz applications.
• Bibliotheek BollenstreekminorStrategic or Co-development PartnerLanguage support hours (taalspreekuren) available at libraries in Hillegom, Lisse, Noordwijkerhout, Noordwijk, and Sassenheim to help residents improve Dutch language skills.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Werkzaak Rivierenland: Inter-municipal work-and-income organization in the Rivierenland region (Gelderland/Zuid-Holland). Closely mirrors ISD Bollenstreek's combination of benefit administration (Participatiewet) with reintegration and employer-services, making it a strong operational comparable.
• ISD Kennemerland: Inter-municipal social services organization serving municipalities in the Kennemerland region of North Holland. Operates the same model as ISD Bollenstreek — joint municipal funding, Participatiewet administration, debt counseling, and reintegration services — making it a near-perfect structural comparable.
• Kredietbank Nederland: National Dutch public debt counseling and saneringskrediet provider that is itself one of ISD Bollenstreek's key partners. Operates an overlapping mandate on the debt-resolution side of the social welfare stack.

Broad incumbents

• UWV (Uitvoeringsinstituut Werknemersverzekeringen): National Dutch employee insurance agency administering unemployment (WW), disability (WIA/WAO), and sickness benefits. Adjacent to ISD on the income-support side; ISD effectively serves as the Participatiewet layer beneath UWV, making UWV a structural upstream/downstream incumbent peer.
• SVB (Sociale Verzekeringsbank): National Dutch social insurance bank administering AOW, AKW, and Anw benefits. Comparable as a national statutory benefit administrator, with ISD handling the Participatiewet side of the Dutch welfare stack.
• Gemeente Rotterdam (Maatwerkvoorziening Wmo): Large Dutch municipality that, like ISD Bollenstreek, administers Wmo and Participatiewet services — but in-house rather than via a dedicated inter-municipal organization. Useful comparable for the in-house benchmark of what ISD's functions would cost inside a single municipality.

Others

• Caritas Nederland: National umbrella for Catholic-social welfare and emergency relief organizations in the Netherlands. Comparable as a social-services peer in mission (poverty relief, emergency aid) though operating via faith-based affiliates rather than municipal partnerships.

Emerging players

• Schuldhulpmaatje: National Dutch nonprofit providing volunteer-based debt counseling and budgeting support. Adjacent to ISD's Schulddienstverlening and Vroeg Eropaf offerings, particularly on the early-intervention and prevention side.
• Humanitas DMH: Dutch social support organization providing Wmo-aligned support, debt counseling and independent client advocacy. Comparable on the resident-facing social support and advocacy layer that overlaps with ISD's Wmo and client council work.

Regional players

• Sociaal Wijkteam Leiden: Social support/wijkteam organization in Leiden (adjacent South Holland region) delivering Wmo-style and welfare navigation services. Comparable in service catalog and resident-facing delivery, though focused more on social support than statutory benefit administration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ISDBollenstreek
• Facebookfacebook.com/ISDbollenstreek
• LinkedInlinkedin.com/company/isd-bollenstreek

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISD Bollenstreek