Istanbul Provincial Health Directorate

Name

Istanbul Provincial Health Directorate

Legal name

T.C. Sağlık Bakanlığı İstanbul İl Sağlık Müdürlüğü

Website

https://istanbulism.saglik.gov.tr

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Public Healthcare Administration

NAICS

Administration of Public Health Programs (92312), Administration of Public Health Programs (923120), General Medical and Surgical Hospitals (6221), Executive, Legislative, and Other General Government Support (9211)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

State/Provincial Health Department & Public Health Administration (BPAIABAH)

akta.pro secondary industries

Local Public Health & Human Services Administration (BPAIACAK), Public Health Policy, Planning & Governance (BPAIAJAB), State/Provincial/Regional Health Departments (HLAJAAAA), Public Sector & Government ERP (HDAEAEAG)

Keywords

• Public health services
• Emergency medical services
• Primary healthcare
• Hospital administration
• Health information systems

Headquarters

HQ city

Istanbul

HQ country

Türkiye

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Distribution channels5 records

Marketing channels4 records

Core offering

The Istanbul Provincial Health Directorate is the provincial-level government authority under Turkey's Ministry of Health responsible for coordinating and delivering all public healthcare services across Istanbul province. It operates a network of primary healthcare facilities (Family Health Centers and Healthy Living Centers), secondary and tertiary hospitals (state, training and research, oral/dental, physical therapy), emergency medical services (112 Ambulance), digital health platforms (e-Nabız, MHRS, ESİM), health hotlines, and public health programs across all 39 districts of Istanbul.

Product overview

Istanbul Provincial Health Directorate operates a comprehensive public healthcare system under Turkey's Ministry of Health. The organization manages a network of primary healthcare facilities including Family Health Centers (Aile Sağlığı Merkezleri) and Healthy Living Centers (Sağlıklı Hayat Merkezleri), secondary care through State Hospitals (Devlet Hastaneleri), and tertiary services via Training and Research Hospitals (Eğitim Araştırma Hastanesi). The directorate also operates specialty hospitals in oral/dental health and physical therapy/rehabilitation. Digital health services include the e-Nabız personal health record platform, MHRS online appointment system, and ESİM accessibility app for hearing-impaired citizens. Emergency services are provided through 112 Ambulance stations and coordination centers. The organization also operates various health hotlines including ALO 171 (smoking cessation), ALO 191 (drug addiction support), and SABİM (patient rights), alongside public health laboratories and community health programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Aile Sağlığı Merkezleri (Family Health Centers) Primary healthcare facilities providing first-contact healthcare services to citizens, including preventive care, health promotion, basic medical treatment, vaccinations, and health screenings across all 39 districts of Istanbul.
• 112 Ambulans (112 Ambulance Service) Emergency ambulance services providing immediate medical response and transportation for emergency cases across Istanbul, with ambulance dispatch and GPS tracking coordination.
• e-Nabız (Personal Health Record System) Personal health record system allowing citizens to access their health data, appointments, and medical records online.
• MHRS Online Randevu (Central Physician Appointment System) Online appointment scheduling system for hospital and clinic visits, enabling citizens to book healthcare appointments across public hospitals.
• Nöbetçi Eczane (On-Duty Pharmacy) Service providing information about pharmacies open during off-hours and holidays for citizens needing medication access.
• 444 EVDE (Home Healthcare Service) Home healthcare service providing medical care and follow-up services to patients who cannot easily access healthcare facilities.
• Sağlıklı Hayat Merkezleri (Healthy Living Centers) Facilities offering preventive health services including screening programs, health education, and lifestyle counseling.
• Halk Sağlığı Laboratuvarları (Public Health Laboratories) Laboratory services providing diagnostic testing for public health surveillance and individual patient care.
• Devlet Hastaneleri (State Hospitals) Government-run hospitals providing secondary level healthcare services across various medical specialties.
• Eğitim Araştırma Hastanesi (Training and Research Hospitals) Teaching hospitals affiliated with medical universities providing specialized healthcare services and medical education.
• Ağız ve Diş Sağlığı Hastanesi (Oral and Dental Health Hospital) Specialized hospital providing oral and dental healthcare services.
• Fizik Tedavi ve Rehabilitasyon Hastanesi (Physical Therapy and Rehabilitation Hospital) Specialized hospital providing physical therapy and rehabilitation services.
• ALO 171 Sigara Bırakma Hattı (Smoking Cessation Hotline) Telephone hotline providing counseling and support for smoking cessation.
• ALO 191 Uyuşturucu İle Mücadele Danışma ve Destek Hattı (Drug Combat Helpline) Helpline providing counseling and referral services for substance abuse and drug addiction, operational since 08.07.2015.
• SABİM (Alo 184) Patient Rights Hotline Helpline for patient rights complaints, information, and advocacy services.
• ESİM - Engelsiz Sağlık İletişim Merkezi (Accessible Health Communication Center) Mobile application enabling hearing-impaired citizens to contact 112 Emergency Services via video call, instant messaging, and GPS-enabled location sharing.
• Hasta Hakları İl Koordinatörlüğü (Patient Rights Coordination) Coordination unit overseeing patient rights implementation, including the HBBS (Patient Application Notification System) for managing patient complaints and rights.

Quantifiable outcome

• 1,120th Family Health Center opened in 2026, demonstrating continuous expansion of primary healthcare infrastructure
• +1 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Sağlık Bilimleri Üniversitesi (Health Sciences University)coreStrategic or Co-development Partner · 1 January 2018Collaboration with Health Sciences University for joint training programs, research initiatives, and healthcare workforce development. Includes the İstanbul Hemşirelik Zirvesi 2018 nursing summit and other academic-health authority partnerships.
• Üsküdar Belediyesi (Üsküdar Municipality)coreStrategic or Co-development Partner · 1 January 2017Partnership for establishing Diyabet ve Obezite Tedavi Merkezi (Diabetes and Obesity Treatment Center) to provide specialized healthcare services for residents of Üsküdar district.

Scale indicators3 records

Market position

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/istanbul-provincial-health-directorate

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Istanbul Provincial Health Directorate