ITC Grand Central, Mumbai

What ITC Grand Central, Mumbai does

ITC Grand Central, Mumbai is a 242-room luxury hotel operated under the ITC Hotels Limited umbrella, located in the business and recreational centre of Parel. The property features Victorian-inspired architecture, signature dining, wellness offerings, and LEED Zero Carbon certification, anchoring the brand's Responsible Luxury positioning in India's commercial capital.

ITC Hotels Limited, the parent entity, is a publicly listed hospitality company (NSE: ITCHOTELS, BSE: 544325) that was demerged from ITC Limited in April 2024 and now operates 150+ hotels across 90+ destinations under seven brands: ITC Hotels (luxury), Mementos (boutique luxury), Epiq Collection (premium), Welcomhotel (upper upscale), Storii (premium boutique), Fortune Hotels (midscale business), and WelcomHeritage (heritage leisure, a JV with Jodhana Heritage Resorts). The company runs an asset-right growth model combining owned/leased properties with management contracts, with a managed portfolio exceeding 200 hotels and approximately 16,000 keys.

Revenue is generated through four primary streams: owned hotel operations (rooms, food & beverage, banquets, spa), management fees from third-party-owned hotels (which grew 35% YoY in Q1 FY27), branded residential projects (e.g., Sapphire Residences at ITC Ratnadipa, Colombo), and subscription-based loyalty programmes (Club ITC and Club ITC Culinaire). Q1 FY27 consolidated revenue from operations reached Rs. 936 crores (+15% YoY), with EBITDA of Rs. 292 crores (+19% YoY) and PAT of Rs. 182 crores (+36% YoY), against a 33% RevPAR premium over industry. The company maintains direct digital distribution via itchotels.com and a mobile app, supplemented by GDS, OTAs, loyalty, and property-level enterprise sales targeting corporate, MICE, and wedding segments.

Name

ITC Grand Central, Mumbai

Legal name

ITC Hotels Limited

Website

https://itchotels.in

Company type

Public

Founded year

1975

Operating status

Operating

Headcount range

101–250 employees

Short description

ITC Grand Central is a 242-room LEED Zero Carbon luxury hotel in Mumbai's Parel district, part of ITC Hotels Limited's seven-brand, 150+ property Indian hospitality portfolio serving leisure, business, MICE, and wedding guests.

Ownership category

akta.pro rank

Product category

Luxury Hotels

NAICS

Traveler Accommodation (7211), Accommodation (721)

SIC

Hotels & Motels (7011)

akta.pro primary industry

Urban Luxury Hotels (City Luxury) (THAGACAE)

akta.pro secondary industries

Luxury Eco-Resorts (THAGACAK), Luxury Villas & Residences Resorts (THAGACAM), Heritage & Palace Luxury Hotels (THAGACAF)

Keywords

• Luxury hotel accommodation
• Hotel hospitality services
• Fine dining restaurants
• MICE event venues
• Hotel loyalty programme

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Owned Hotel Operations (Rooms, F&B, Banquets): Revenue generated from owned and leased hotel properties across India, including room revenue (accommodation), food and beverage (restaurants, banquets, in-room dining), and ancillary services (spa, wellness, events). As of Q1 FY27, ITC Hotels reported consolidated revenue from operations at Rs. 936 crores, up 15% YoY, with room revenue growing 8% YoY and F&B revenue growing 11% YoY.
2. Management Fees (Managed Hotels): Fee income from hotel properties operated under management contracts on behalf of third-party asset owners. Management fees grew 35% YoY in Q1 FY27, driven by strong performance of managed hotels at leisure locations and stabilisation of managed properties commissioned in prior year.
3. Branded Residences: Revenue from branded residential projects such as Sapphire Residences at ITC Ratnadipa in Colombo, Sri Lanka. Progressive handover of residences continued during Q1 FY27, with 16 apartments handed over to date.
4. Club ITC Membership & Culinaire Subscription: Club ITC is a loyalty programme offering tier-based benefits and milestone rewards. Club ITC Culinaire is a separate subscription-based dining membership providing culinary benefits. Both generate revenue through membership subscriptions and drive repeat customer spend across the portfolio.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels11 records

Core offering

ITC Grand Central, Mumbai is a 5-star luxury hotel operated by ITC Hotels Limited, offering 242 rooms and suites inspired by Victorian architecture of old Bombay. Located in Parel's business and recreational centre, the property delivers accommodation, signature dining, and wellness services under ITC Hotels' Responsible Luxury philosophy, with LEED Zero Carbon certification.

Product overview

ITC Grand Central, Mumbai is a luxury 5-star hotel property operated by ITC Hotels Limited. It is a single property offering accommodation, dining, and wellness services as its core hospitality products. The hotel is LEED Zero Carbon rated and features 242 rooms and suites with Victorian-inspired architecture blended with contemporary design. The property is part of the larger ITC Hotels portfolio, which includes multiple brands such as ITC Hotels (luxury), Mementos, Epiq Collection, Welcomhotel, Storii, Fortune Hotels, and WelcomHeritage Hotels, but ITC Grand Central operates as an individual property under the ITC Hotels luxury brand.

Differentiator

Problem solved

Functional benefit

Brands

• ITC Hotels: Flagship luxury hotel brand integrating India's renowned tradition of hospitality with globally benchmarked facilities and services
• Mementos by ITC Hotels
• Epiq Collection
• Welcomhotel
• Storii by ITC Hotels
• Fortune Hotels
• WelcomHeritage Hotels

Products and services

• ITC Grand Central, Mumbai 5-star luxury hotel with 242 rooms and suites in Parel, Mumbai, blending Victorian heritage architecture with contemporary design under ITC Hotels' Responsible Luxury philosophy. The property is LEED Zero Carbon rated.
• Club ITC Loyalty Programme Tiered loyalty programme spanning 145+ ITC Hotels with Member, Silver, Gold, Platinum, and Platinum Select tiers offering Green Points, milestone rewards, reward night redemptions, and exclusive member rates of up to 15% savings.
• Club ITC Culinaire Subscription-based dining membership offering culinary benefits including savings on F&B across all ITC Hotels outlets, complimentary meals, priority restaurant reservations, and tier benefits matched to overall Club ITC status.
• MICE and Wedding Event Venues Banqueting, conference, and wedding venues at ITC Hotels properties including ITC Grand Central, supported by dedicated property-level sales teams and Meeting & Events and Weddings request workflows.
• Wellness and Spa Services Wellness offerings including spa services available across ITC Hotels properties, integrated with accommodation and dining experiences as part of the Responsible Luxury philosophy.

Quantifiable outcome

• RevPAR premium of 33% over industry
• +4 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• M/S Sumeru HospitalityminorStrategic or Co-development Partner · 1 July 2026ITC Hotels signed a management agreement with M/S Sumeru Hospitality for Welcomhotel by ITC Hotels Mysuru, a 99-key hotel in Karnataka's culturally rich city of Mysuru. Sumeru Hospitality is the asset owner and development partner, with ITC Hotels providing brand, management, and operational expertise.
• Orions HospitalityminorStrategic or Co-development Partner · 1 July 2026ITC Hotels signed a management agreement with Orions Hospitality for Welcomhotel Dehradun Selaqui, a 117-key hotel in Uttarakhand. Orions Hospitality is the asset owner and development partner, with ITC Hotels providing brand and management expertise.
• GHK Hospitality and Infrastructures Ltd (GHK)coreStrategic or Co-development Partner · 1 July 2026ITC Hotels Limited signed a definitive agreement to acquire 100% stake in GHK Hospitality and Infrastructures Ltd (GHK), which owns Welcomhotel Ahmedabad — a 130-room upper upscale hotel. The transaction was completed at an enterprise value of Rs. 155 crores on a debt-free and cash-free basis. The hotel was previously operated by ITC Hotels under an Operating Services Agreement and is now transitioning to full ownership.
• Kumarakom Resort & Spa (The Zuri Kumarakom)coreStrategic or Co-development Partner · 1 January 2026ITC Hotels completed the acquisition of Kumarakom Resort & Spa (formerly The Zuri Kumarakom) in Kerala and initiated a comprehensive renovation programme. Upon completion, the property will be relaunched under the ITC Hotels brand luxury resort & spa by Q3 FY27, strengthening the company's footprint in a high-potential leisure destination.
• Jodhana Heritage Resorts Pvt. Ltd.coreStrategic or Co-development Partner · 1 January 1997WelcomHeritage is a joint venture between ITC Hotels Limited and Jodhana Heritage Resorts Pvt. Ltd., established in 1997 to celebrate the finest traditions of heritage hospitality and tourism in India. The collection features 35 boutique properties including Palaces, Forts, Havelis, and Resorts spread across 13 Indian states and 32+ picturesque destinations. This partnership enables ITC Hotels to access heritage hospitality experiences without owning heritage properties.
• US Green Building Council (USGBC)coreOthersITC Hotels maintains a formal relationship with the US Green Building Council for LEED certification of its hotel properties. 24 ITC Hotels hold LEED Platinum certification (largest portfolio globally), 13 hold LEED Zero Carbon certification (first 12 globally), and 13 hold LEED Zero Water certification (first 13 globally). This certification programme is central to the company's Responsible Luxury positioning.
• The Luxury Collection (Marriott)minorOthersITC Grand Goa operates as a Luxury Collection Resort & Spa, a brand under Marriott International. This is a brand licensing or co-branding arrangement that provides access to Marriott's global distribution and loyalty ecosystem (Marriott Bonvoy) while maintaining ITC Hotels' operational management.

Scale indicators10 records

Recent moves7 records

Expansion highlights7 records

Market position

Competitive moat5 records

Customer concentration

• Xtwitter.com/ITCHotels
• YouTubeyoutube.com/user/itchotels
• Facebookfacebook.com/ITCHotels
• LinkedInlinkedin.com/company/itcgrand-central-mumbai
• Instagraminstagram.com/itchotels/?hl=en

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITC Grand Central, Mumbai