Information Technology- Government of Maharashtra (GoM)

What Information Technology- Government of Maharashtra (GoM) does

The Electronics, Information Technology and Artificial Intelligence Department (EIT&AI) is the nodal department of the Government of Maharashtra, constituted on 21 April 2026 to unify oversight of Electronics, IT, Artificial Intelligence, Cyber Security, Data Governance, Digital Infrastructure and Emerging Technologies under a single institutional framework, replacing the prior GAD-IT structure. Headquartered at 7th Floor, Mantralaya, Mumbai, the department operates citizen-facing platforms (Aaple Sarkar Portal v2.0, iSARITA for registration across 500+ offices, Health Advice Call Centre 104 handling 1,000 calls/day), shared infrastructure (MahaGov Cloud, Maharashtra State Data Center, eOffice Mantralaya, e-Tendering with 10,898 tenders published), and sector-specific initiatives (Rajiv Gandhi Jeevandayee Arogya Yojana covering 971 procedures for 2 crore families, e-Services for 6 lakh Pune University students, Smart City CCTV framework).

The department monetizes only indirectly — it provides e-governance services free to citizens and operates exclusively on state government budgetary allocations rather than commercial revenue, with procurement governed by GAD-IT Rate Contracts that standardize IT hardware, software, networking, security, datacenter, and IT manpower purchases across state departments. Go-to-market is a multi-channel model: direct citizen portals partnered with Mahaonline, a distribution network of Aaple Sarkar Service Centres, Common Service Centres, Setu/Sangram Kendras, and e-District platforms across all 36 districts, plus channel partnerships with NIC, Sify NexTenders, UIDAI, CSC SPV, and banks for distributed service delivery and rural digital inclusion.

The customer base is uniquely structured as three horizontal segments: Maharashtra's citizens (primary consumer of G2C services), state government departments (primary consumer of shared IT infrastructure and procurement services), and state PSUs/local bodies (secondary consumer of cloud and digital infrastructure). The department is also the Adjudicating Officer under Section 46 of the IT Act 2000 and Authorized Officer under the Telecommunications Act 2023, giving it quasi-judicial regulatory authority. Recent launches in 2025–2026 include the Maharashtra AI Policy-2026, Unmanned Systems Policy-2026, Fintech Policy, Telecom Infrastructure Policy, Aaple Sarkar 2.0 portal, and a new Commissionerate to operationalize the expanded mandate.

Name

Information Technology- Government of Maharashtra (GoM)

Legal name

Electronics, Information Technology and Artificial Intelligence Department, Government of Maharashtra

Website

https://it.maharashtra.gov.in

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

11–50 employees

Short description

The Electronics, Information Technology and Artificial Intelligence Department (EIT&AI) is the nodal Government of Maharashtra department driving statewide digital governance, AI, cyber security, and data infrastructure, serving citizens, state departments, and PSUs across all 36 districts through portals, cloud, and citizen service centres.

Ownership category

akta.pro rank

Product category

Government E-Governance Services

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Foreign Governments (8888)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

E-Procurement & Spend Analytics (BPAIAEAI), IT Asset Management (ITAM) Platforms (HDAEALAD)

Keywords

• E-governance services
• Digital governance platform
• Government cloud infrastructure
• Citizen services portal
• State IT infrastructure

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Revenue model

1. Digital Governance Services: The department provides free e-governance services to citizens. Revenue is not generated from citizen services but through government budgetary allocations for IT infrastructure and digital transformation initiatives.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels8 records

Core offering

The Electronics, Information Technology and Artificial Intelligence Department (EIT&AI) operates as the nodal department of the Government of Maharashtra for digital governance. It delivers citizen-facing e-governance services through the Aaple Sarkar portal, Aaple Sarkar Service Centres, MahaOnline, and mobile applications, alongside specialized platforms including iSARITA for stamp and registration, the 104 Health Advice Call Centre, and the Rajiv Gandhi Jeevandayee Arogya Yojana healthcare scheme. It also provides shared IT infrastructure (MahaGov Cloud, Maharashtra State Data Center), digital office automation (eOffice Mantralaya), e-Tendering, standardized procurement via GAD-IT Rate Contracts, and adjudication mechanisms under the IT Act 2000 and Telecommunications Act 2023.

Product overview

The Electronics, Information Technology and Artificial Intelligence Department (EIT&AI), Government of Maharashtra operates as a nodal department for state digital governance. The portfolio consists of a unified platform approach combining citizen-facing portals (Aaple Sarkar Portal v2.0), specialized applications (iSARITA for registration, Health Advice Call Centre 104), cloud infrastructure (MahaGov Cloud, State Data Center), and administrative systems (eOffice, e-Tendering). The ecosystem includes support services like Tech-Saturday training, rate contracts for procurement, and adjudication systems for IT/Telecom compliance. Major initiatives span AI policy, unmanned systems, fintech, and Smart City infrastructure, unified under the department's mandate per Government Notification dated 21 April 2026.

Differentiator

Problem solved

Functional benefit

Brands

• Aaple Sarkar: Citizen-centric portal for government services including certificate applications, grievance redressal, and partnership firm registration
• Tech-Saturday
• MahaApps
• MahaGov Cloud
• iSARITA

Products and services

• Aaple Sarkar Portal Citizen-centric government services portal providing residents of Maharashtra with online access to certificates, utility payments, department-specific services, partnership firm registration, and grievance redressal. Aaple Sarkar 2.0 offers enhanced features and modernized facilities.
• iSARITA (Stamp and Registration Information Technology Application) Centralized, 3-tier, web-based application for document registration, stamp duty recovery, and preservation of registered documents running across more than 500 offices of the Department of Registration and Stamps in Maharashtra. Reduced average registration time to less than 30 minutes and has registered 20 Lakh documents.
• Health Advice Call Centre (104 Service) Toll-free 104 service managed by the National Rural Health Mission providing updated health information, medical and speciality advice to public health personnel (ASHAs, ANMs, AWWs, Lab technicians, Pharmacists, Health Assistants, School Health Program staff and Medical Officers) across Maharashtra. Powered by 700+ medically validated algorithms, it handles about 1,000 calls per day with approximately 5 lakh calls processed.
• MahaGov Cloud Government cloud infrastructure platform for hosting state government applications and shared services, enabling efficient resource allocation and documented cost savings of Rs. 50 crore as published in Information Week case study.
• eOffice Mantralaya Digital office automation system implemented in Mantralaya (state headquarters) for paperless government operations using NIC e-office software. Made mandatory across all Mantralaya departments from 1st January 2013.
• Maharashtra State Data Center Centralized data center infrastructure for housing state government IT systems and managing data across departments in Maharashtra.
• Rajiv Gandhi Jeevandayee Arogya Yojana (RGJAY) Cashless quality medical care scheme assisting BPL and APL families with insurance cover of Rs. 1.5 lakh per beneficiary family. Covers 971 medical and surgical procedures through a network of 150 hospitals, serving about 2 crore families.
• e-Tendering System Online tendering platform mandated for state departments since December 2010 for tenders above Rs. 50 lakhs. Service providers include NIC and Sify NexTenders. As of 31st December, 10,898 tenders have been published across Maharashtra.
• Rate Contracts & Online Purchase Order System Standardized GAD-IT procurement system for hardware, software, IT services, IT manpower, networking, security solutions, data centre support, and specialized software licenses across state government departments.
• IT Act Adjudication System Adjudication mechanism under Section 46 of the Information Technology Act, 2000 for claims involving injury or damage up to Rs. 5 crore, handled by the Secretary of the IT Department as Adjudicating Officer with powers equivalent to a Civil Court.
• Telecommunications Act Adjudication System Adjudication system under Section 14(4) of the Telecommunications Act, 2023 for protection of telecommunication infrastructure in Maharashtra. Secretary (IT) is designated as the Authorized Officer for the state.
• e-Services through Pune University Network Electronic workflows and automation system deployed for University of Pune serving 800+ affiliated colleges/institutes and 6 lakh students. Includes automated affiliation, online examinations, and e-payment gateway with 99% uptime over the last 3 years.

Quantifiable outcome

• 20 Lakh documents registered through iSARITA in less than 30 minutes average registration time
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Six partnerships are on record, tiered core and minor.

• National Informatics Centre (NIC)coreTechnology or IntegrationNIC developed and hosts the official department website. Provides e-tendering solution for government procurement and e-office software mandatory for Mantralaya departments since January 2013.
• Ministry of Electronics & Information Technology (MeitY), Government of IndiacoreStrategic or Co-development PartnerCentral government ministry overseeing national digital initiatives. The department aligns with Digital India program and national e-governance plans.
• Mahaonline (Maharashtra Online Limited)coreTechnology or IntegrationState-level online service delivery company providing various e-governance services including UID enrollment with 200 enrollment kits across the state. Signed MoU with CSC SPV for B2C services.
• CSC SPV (Common Service Centre Special Purpose Vehicle)coreChannel Partner/ Reseller/ DistributorNational program for delivering government services at village level. MoU signed with Mahaonline for delivering B2C services through Sangram Kendras.
• UIDAI (Unique Identification Authority of India)coreTechnology or IntegrationAadhaar enrollment and linking services across Maharashtra through empanelled agencies, district collectors appointments, and Mahaonline enrollment kits.
• Banks and Financial InstitutionsminorStrategic or Co-development PartnerPartnership through Business Correspondent model where Sangram Kendras operators serve as BCs enabling banking services to rural areas.

Scale indicators10 records

Recent moves9 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ITGOVM
• Facebookfacebook.com/itgovm
• Instagraminstagram.com/itgovm
• LinkedInlinkedin.com/company/information-technology-government-of-maharashtra-gom

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Information Technology- Government of Maharashtra (GoM)