University of Michigan Information and Technology Services

What University of Michigan Information and Technology Services does

University of Michigan Information and Technology Services (ITS) is the centralized IT department for the University of Michigan, established in 2018 under the Vice President for Information Technology and Chief Information Officer (VPIT-CIO). ITS serves the Ann Arbor campus, the regional Flint and Dearborn campuses, and Michigan Medicine, delivering technology and communications services in support of academic, research, and administrative operations for students, faculty, staff, and researchers. The portfolio comprises over 100 services organized across computing, accounts and access, academics and research, advanced research computing, communication, data, enterprise systems, and privacy and security domains.

ITS operates a broad platform-plus-modules architecture anchored on core enterprise systems including M-Pathways (HR, Financials, Student Administration), the U-M Data Warehouse, Canvas LMS, and M-Pathways-integrated reporting tools (M-Reports, BusinessObjects, Tableau). Research computing is delivered via Great Lakes and Armis2 HPC clusters, Lighthouse (bring-your-own-hardware), Turbo/Data Den/Locker storage tiers, and Secure Enclave Services aligned with HIPAA. Identity and access management is anchored on Okta (transitioned from Duo/Weblogin in February 2026), with CrowdStrike Falcon endpoint protection, Cloudflare, and Virtru encryption layered on top. Cloud infrastructure spans AWS, Azure, and GCP, with virtualization via MiServer, MiDatabase, MiDesktop, and MiStorage. Communication and collaboration stack includes Zoom at U-M, Microsoft 365, Google Workspace for Education, Slack, Dropbox, and Microsoft Teams. Support operations include 9,000+ VoIP endpoints, 50+ Campus Computing Sites, 100+ additional computing/printing locations, and a Service Center handling chat, phone, email, and TeamDynamix ticketing across 45+ contact centers and 500+ agents.

ITS does not operate as a commercial entity. It is funded through University of Michigan budgets with services provided predominantly at no cost to eligible community members (freemium model); some research computing and premium services carry pay-per-use or subscription pricing. Recent strategic activity has centered on identity modernization (Wolverine Identity Program), AI service expansion (U-M GPT, Maizey, MiMaizey, Go Blue, U-M GPT Toolkit, AI Workflows), and infrastructure rationalization (AFS retirement scheduled December 2026).

Name

University of Michigan Information and Technology Services

Legal name

The Regents of the University of Michigan

Website

https://its.umich.edu

Company type

Public

Founded year

2018

Operating status

Operating

Headcount range

251–500 employees

Short description

University of Michigan ITS is the central IT department serving the Ann Arbor, Flint, and Dearborn campuses and Michigan Medicine, delivering 100+ technology services spanning AI (U-M GPT), research computing, identity management, LMS, and administrative systems to students, faculty, staff, and researchers.

Ownership category

akta.pro rank

Product category

Higher Education IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

akta.pro secondary industries

Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Higher education IT services
• Campus technology support
• Research computing services
• Identity access management
• University IT infrastructure

Headquarters

HQ city

Ann Arbor

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

University of Michigan Information and Technology Services (ITS) is the central IT department of the University of Michigan, providing innovative, reliable, and user-centric technology services and support to the U-M community across the Ann Arbor, Flint, and Dearborn campuses and Michigan Medicine. It delivers a comprehensive portfolio spanning AI services (U-M GPT, Maizey, Go Blue), learning management (Canvas), collaboration tools (Zoom, Google Workspace, Microsoft 365), high-performance research computing (HPC clusters, storage), identity and access management (Okta), networking (MWireless, VPN), administrative systems (M-Pathways), and on-campus support via the Service Center, Tech Shop, and 50+ Campus Computing Sites.

Product overview

University of Michigan Information and Technology Services (ITS) provides a comprehensive portfolio of technology services organized across multiple domains: AI Services (U-M GPT, U-M Maizey, MiMaizey, Go Blue, U-M GPT Toolkit), Collaboration & Productivity (Canvas LMS, Google Workspace, Microsoft 365, Dropbox, Slack, Zoom, Teams), Research Computing (Great Lakes HPC, Armis2 HPC, Lighthouse, Turbo/Den/Locker storage, Secure Enclave Services), Administrative Systems (M-Pathways for HR/Financials/Student, M-Reports, BusinessObjects), Security & Identity (Okta, Duo, Information Assurance, Virtru), Storage & Cloud (MiStorage, AFS, MiServer, MiDatabase, AWS/Azure/GCP), and Infrastructure (U-M Net WiFi, VPN, network tools, data centers). The portfolio includes over 100 distinct services delivered as a platform-plus-modules architecture, with enterprise systems like M-Pathways and research platforms like ARC serving as core infrastructure while AI services represent newer strategic offerings.

Differentiator

Problem solved

Functional benefit

Brands

• MiWorkspace: Desktop support service providing network connectivity, software and security updates, printing, and access to desktop support professionals
• Go Blue
• U-M GPT
• U-M Maizey
• MiMaizey
• U-M GPT Toolkit
• MPrint
• MiServer
• MiDatabase
• MiStorage
• MiDesktop
• Canvas
• Tech Shop
• MCommunity
• Zoom at U-M
• Google at U-M
• Okta

Products and services

• U-M GPT Generative AI platform providing access to large language models including GPT-4o, DALL-E 3, GPT-Image-1, and open-source LLMs, available to all active U-M faculty, staff, and students.
• U-M Maizey AI tool allowing U-M faculty, staff, and students to create custom GPT experiences trained on datasets they provide from Canvas, Dropbox, Google Drive, or websites.
• MiMaizey AI assistant tailored for the U-M student community, designed to enrich daily student life with personalized support.
• U-M GPT Toolkit Advanced generative AI service providing API gateway access for faculty and researchers requiring full control over AI environments and models.
• Go Blue Mobile AI App Mobile AI assistant exclusively for U-M students providing campus information, bus schedules, dining, student organizations, and GenAI guidance. Available for iOS and Android.
• Canvas at U-M Cloud-based learning management system used by most U-M instructors and students for teaching, learning, and collaboration.
• Zoom at U-M Video conferencing platform providing cloud video conferencing, online meetings, group messaging, Zoom Rooms, and Zoom Phone.
• Google at U-M Google Workspace for Education Fundamentals providing Gmail, Calendar, Drive, Sites, Meet, Chat, and 40+ additional collaborative apps.
• Microsoft Office 365 at U-M Microsoft productivity suite including Word, Excel, PowerPoint, OneDrive, and other Microsoft apps available to faculty, staff, students, and emeritus.
• Dropbox at U-M Cloud file storage option providing automatic backup and accessibility from any device.
• Microsoft Teams at U-M Communication and collaboration platform offering workspace chat, videoconferencing, and file collaboration.
• Slack at U-M Real-time communication platform for chat with individuals and groups across U-M.
• Great Lakes HPC Cluster Shared high-performance computing cluster for research, with a pay-per-use model providing faster access to HPC services.
• Armis2 HPC Cluster HPC cluster providing a secure, scalable, and distributed computing environment aligned with HIPAA privacy standards.
• Lighthouse HPC Cluster HPC cluster supporting researchers with grants requiring hardware purchase, allowing researchers to place their own hardware within the ARC Slurm environment.
• Turbo Research Storage High-capacity, reliable, secure, and fast storage solution for research data tuned for large files, with speeds up to 160 Gbps.
• Data Den Research Archive Low-cost, highly durable storage system for preserving electronic data from research activities. Largest storage system operated by ARC, with 20PB+ replicated capacity.
• Locker Large-File Storage Cost-optimized, high-capacity large-file storage service for research data.
• Secure Enclave Services Secure computing environment enabling analysis of sensitive data restricted by federal privacy laws, proprietary access agreements, or confidentiality requirements.
• M-Pathways Integrated administrative systems including Financials & Physical Resources System, Human Resource Management System, and Student Administration System.
• M-Reports Web-based reporting tool for financial, student, and human resources data supporting data-driven decisions.
• BusinessObjects Query and reporting tool for the U-M Data Warehouse.
• U-M Data Warehouse Collection of data supporting reporting activity for university business.
• Donor & Alumni Relationship Tool (DART) CRM system used for fundraising efforts at U-M.
• Okta at U-M Identity management platform enhancing sign-in experience with passwordless options including Face ID, Touch ID, and Windows Hello.
• Duo Two-Factor Authentication Two-factor authentication adding a second layer of security to logins.
• Enhanced Endpoint Protection Antivirus and anti-malware protection using Crowdstrike Falcon for MiWorkspace machines and university-owned computers.
• Virtru End-to-end encrypted email through GMail.
• MiWorkspace Desktop support service providing network connectivity, software delivery, security updates, printing, and access to desktop support professionals.
• MiServer Virtual server environment managed by ITS.
• MiDatabase Virtual server with managed database supporting Microsoft SQL, MySQL, and Oracle.
• MiDesktop Highly available and secure virtual desktop infrastructure reducing complexity and cost of deployment.
• MiStorage Storage service providing faculty, staff, and students the ability to store and access large amounts of data.
• Andrew File System (AFS) Central file storage, sharing, and retrieval system for faculty, staff, and students. Retirement scheduled December 2026.
• MPrint U-M printing service allowing print from computer or mobile device to networked campus printers.
• MWireless Most secure and fastest wireless network on campus, available in most campus buildings and on the Diag.
• U-M Net VPN Secure, encrypted connection between device and U-M network enabling access to university resources from untrusted networks.
• MiVideo Kaltura-powered cloud-based media streaming and content management service for organizing, cataloging, sharing, searching and publishing multimedia content.
• Qualtrics at U-M Online survey platform with survey creation, distribution, analysis, and storage.
• Tableau Data visualization tool for creating and publishing dashboards and advanced data analysis.
• TeamDynamix Service management platform providing ticketing, approval workflows, and customer request tracking.
• Wolverine Access Gateway to university systems and resources providing one-click access to grades, class schedule, Canvas, and campus services.
• Campus Computing Sites Public access workstations with software and computing services for U-M students, faculty, and staff across 50+ locations with 2,000+ Windows and Mac machines.
• Virtual Sites Virtual desktop access to Campus Computing Sites Windows software from any Mac or Windows computer.
• U-M Software Directory Collection of software titles available at no-cost to faculty, staff, and students.
• Pantheon at U-M Web hosting service for Drupal and WordPress websites.
• Cloudflare at U-M Security service protecting university websites, web applications, and DNS servers from external attacks.
• eResearch Collection of eResearch tools for electronic research administration including IACUC protocols, conflict of interest, and proposal management.
• AI Workflows Automated workflow service powered by n8n connecting campus tools and university services.
• U-M API Directory University-wide API publishing and subscription service for secure access to institutional data.
• Amazon Web Services at U-M AWS cloud computing infrastructure provided to the U-M community.
• Microsoft Azure at U-M Azure integrated cloud services for building, deploying, and managing applications.
• Google Cloud Platform at U-M Google Cloud Platform suite including application hosting, cloud computing, and database services.
• LinkedIn Learning Online learning platform with over 15,000 courses in business, technology, and creative skills.
• Adobe Creative Cloud Design software collection for print and online media, video editing, web development, and photography.
• U-M SignNow Service for electronic signatures enabling digital preparation and sending of university business documents.
• Perusall Social annotation tool within Canvas for collaborative PDF, image, and document annotation.
• NameCoach at U-M Web-based tool for recording and learning name pronunciations, integrated into Canvas.
• Globus File Transfer Cloud-based file transfer service for moving large files from 10s of GBs to 10s of TBs.
• Shibboleth at U-M Single sign-on authentication using ID and password from home institution.
• Zoom Phone at U-M Web-based softphone application for making and receiving phone calls via internet.

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration33 records

AI capability9 records

Feature7 records

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Others

• Instructure (Canvas): Commercial vendor of Canvas LMS, the learning management platform ITS deploys and supports; included as a key enabling technology provider and ecosystem partner rather than a competing IT organization.

Broad incumbents

• Internet2: Research and education network consortium providing shared infrastructure (network, identity, cloud) used by university IT departments including U-M; comparable as an enabling ecosystem participant rather than a direct competitor.

Direct peers

• Penn State Information Technology: Penn State's central IT organization serving a multi-campus public university system with identity, learning technologies, research computing, and cloud services; comparable scale and multi-campus structure.
• Stanford University IT (UIT): Stanford's central IT organization serving faculty, staff, and students with identity, cloud, research computing, and AI services; directly comparable as a peer-institution central IT department with similar portfolio breadth.
• MIT Information Systems and Technology (IS&T): MIT's central IT department providing computing, identity, research computing, and AI infrastructure to a research-intensive university community; closely comparable scope and mission.
• Cornell Information Technologies (CIT): Cornell's central IT department providing enterprise systems, research computing, identity management, and teaching technologies; comparable as an R1 university IT organization with similar service portfolio.
• The Ohio State University Office of the CIO: Ohio State's central IT organization delivering enterprise systems, research computing, identity, and learning platforms across multiple campuses including Ohio State Wexner Medical Center; closely comparable multi-campus public university structure.
• Harvard University Information Technology (HUIT): Harvard's central IT organization delivering enterprise platforms, identity, research computing, and learning technologies across schools; comparable as a peer R1 university central IT function.
• University of Wisconsin–Madison Division of Information Technology (DoIT): UW-Madison's central IT organization offering HPC, identity, LMS, cloud, and AI services across a large public research university; highly comparable as a Big Ten peer institution central IT unit.
• UC Berkeley Information Technology: UC Berkeley's central IT department providing research computing, identity, learning technologies, and cloud services to a large public R1 university; directly comparable operating model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/umichTECH
• YouTubeyoutube.com/user/UMITSCommunications
• LinkedInlinkedin.com/company/umich-its
• Instagraminstagram.com/umichtech

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about University of Michigan Information and Technology Services