UIC Technology Solutions

What UIC Technology Solutions does

UIC Technology Solutions is the central information technology department of the University of Illinois Chicago, a public R1 research university and member of the University of Illinois System. The department provides campus-wide IT services across teaching and learning platforms (Blackboard Learn with Canvas transition underway, Blackboard Collaborate, Echo360), collaboration tools (Zoom with Zoom Phone, Microsoft Teams, Microsoft 365, Google Workspace, Webex), file storage and sharing (Box with Box AI), and research computing infrastructure (ACER high-performance computing, Research Data Lake on S3-compatible storage at $22/TB/year, and Research Data Glacier on AWS S3 Glacier Deep Archive at $12/TB/year). IT security services include Duo 2-Factor Authentication across Microsoft 365, Box, Qualtrics, VPN, and Banner, plus Microsoft Defender Safe Links for email and a NIST 800-171-compliant Azure service supporting federally funded research. The department also operates UIC Wi-Fi, the TeamDynamix-powered Help Center, the StatusHub service status platform, and the Red Multisites web hosting platform (500+ websites migrated to Pantheon cloud with 99.99% uptime guarantee).

The department serves approximately 40,000+ students, faculty, and staff across the UIC campus, plus UI Health hospital and clinic personnel through the UI Health Information Services unit, and supports system-wide administrative functions via the Administrative Information Technology Services (AITS) unit covering UIC, UIUC, and UIS. Governance is provided by the IT Leadership Council (ITLC), with six functional committees spanning administrative applications, educational technologies, health sciences IT, information security, IT infrastructure, and research. Funding flows from university operating budgets and technology fees bundled into tuition and registration, with services provided at no additional direct cost to end users. Leadership is anchored by Matt Riley as Associate Vice Chancellor for Innovation and Chief Information Officer, supported by a CISO/CPO, an Associate CIO for Research Technology and Innovation, and an Associate CIO for Academic Technology and Learning Innovation.

Strategically, the department is in the middle of a multi-year modernization cycle: transitioning to Canvas LMS (beginning December 2025), replacing legacy telephony with Zoom Phone, pursuing HIPAA certification for research data systems, and expanding digital accessibility and ADA Title II compliance programs. Compliance posture is anchored by NIST 800-171 (Azure service), pending HIPAA certification for research data systems, and a university-wide digital accessibility policy established in 2022. Recent ecosystem moves include the inaugural Cybersecurity & Privacy Community Conference (April 2026), an AI literacy course with the WordPress Foundation, and ongoing contributions to the EDUCAUSE Horizon Report, positioning the department as both an internal service provider and an external higher-ed IT thought leader.

Name

UIC Technology Solutions

Legal name

The Board of Trustees of the University of Illinois

Website

https://it.uic.edu

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

UIC Technology Solutions is the central IT department of the University of Illinois Chicago, providing networking, learning technology, research computing, cybersecurity, and administrative systems to 40,000+ students, faculty, staff, and UI Health personnel, funded through university budgets and technology fees.

Ownership category

akta.pro rank

Product category

Higher Education IT Services

NAICS

Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Identity & Access Support (IAM Service Desk) (BPAEAJAG)

akta.pro secondary industry

Identity & Access Management (SSO/MFA) for Education (EDAFALAI)

Keywords

• Higher education IT
• Campus technology services
• Research computing infrastructure
• Learning management systems
• Cybersecurity services

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. University Funding: Technology Solutions is funded through university budgets and technology fees included with tuition and registration. Services are provided to students, faculty, and staff as part of the university infrastructure.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

UIC Technology Solutions is the central IT department of the University of Illinois Chicago, providing campus-wide information technology services to over 40,000 students, faculty, staff, and visitors. It delivers networking, teaching and learning technology platforms, identity and access management, communications and collaboration tools, research computing, IT security and compliance, application development, web services, and 24/7 service desk support as an integrated function of the university's academic and administrative operations.

Product overview

UIC Technology Solutions is the central IT department of the University of Illinois Chicago, providing campus-wide technology services including teaching and learning platforms (Blackboard Learn, Blackboard Collaborate), communication and collaboration tools (Zoom, Zoom Phone, Microsoft Teams, Microsoft 365, Google Workspace, Webex), file storage and sharing (Box with Box AI), research computing infrastructure (ACER with Research Data Lake and Research Data Glacier), IT security services (Duo 2FA, Microsoft Defender Safe Links), network infrastructure (UIC Wi-Fi), and service management tools (TeamDynamix Help Center, StatusHub). The organization supports over 40,000 staff, faculty, and students across a comprehensive urban research university.

Differentiator

Problem solved

Functional benefit

Brands

• Advanced Cyberinfrastructure for Education and Research (ACER): Research computing center providing high-performance computing, storage resources, and consulting services for UIC researchers.
• Administrative IT Services (AITS)
• UI Health Information Services

Products and services

• IT Service Desk Centralized IT support service staffed by Technology Solutions, providing assistance to the UIC community with IT questions and problems via phone, email, and the UIC Help Center portal.
• Advanced Cyberinfrastructure for Education and Research (ACER) Research computing unit providing high-performance computing clusters, storage resources, consulting services, and support for computation and data-intensive research for UIC faculty and researchers.
• Research Data Lake S3-compatible storage system for managing structured and unstructured research data, located on UIC campus and managed by ACER with controlled access via Globus for high-performance data transfers.
• Research Data Glacier AWS S3 Glacier Deep Archive-based archival storage for long-term retention of federally funded research data, integrated with the UIC Library INDIGO repository for sharing with other researchers.
• Red Multisites University-wide website hosting platform supporting 500+ live UIC websites on Pantheon cloud infrastructure for scalability, reliability, and DevOps capabilities.
• Zoom Phone Cloud-based voice platform combining traditional telephone service with Zoom meetings, replacing legacy phone systems across the UIC campus.
• TeamDynamix (TDX) UIC Help Center IT Service Management (ITSM) platform powering the UIC Help Center with a modern, mobile-friendly interface for service request and incident management.
• StatusHub On-demand service status monitoring tool providing real-time view of central IT services with integrated communication via email, SMS, Microsoft Teams, and other channels.
• GoTime Time off reporting tool for UIC employees and HR management, providing a user-friendly interface for leave tracking.
• UIC Wi-Fi

Quantifiable outcome

• 99.99% operational uptime for Red websites guaranteed via Pantheon migration
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability7 records

Feature9 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Amazon Web Services (AWS)coreTechnology or Integration · 2 June 2023AWS provides the underlying S3 Glacier Deep Archive infrastructure for Research Data Glacier archival storage service, supporting federally funded research data retention requirements.
• UIC University LibrarycoreStrategic or Co-development PartnerPartnership with UIC Library's INDIGO repository to facilitate sharing of research data archived in Research Data Glacier with other researchers.
• PantheoncoreTechnology or IntegrationCloud-based website operations platform providing 99.99% operational uptime guarantee for Red Multisites, supporting 500+ live UIC websites with improved stability and scalability.
• GlobuscoreTechnology or IntegrationHigh-performance data management platform for controlling file access to Research Data Lake, enabling secure transfers within UIC and globally.
• Duo SecuritycoreTechnology or IntegrationIndustry-leading 2FA service provider for securing UIC accounts and university systems including Microsoft 365, Box, and Qualtrics.
• MicrosoftcoreTechnology or IntegrationProvides Microsoft 365, Teams, Safe Links (Defender), Zoom Phone, and other productivity and security platforms supporting campus operations.
• WordPress FoundationminorStrategic or Co-development PartnerCollaborated to launch an AI literacy course for the UIC community, promoting digital literacy in emerging technologies.
• Center for the Advancement of Teaching Excellence (CATE)coreStrategic or Co-development PartnerInternal university partner providing instructor-focused events and training to complement Technology Solutions' learning technology services.
• Administrative Information Technology Services (AITS)coreStrategic or Co-development PartnerUniversity of Illinois System IT unit supporting enterprise-wide administrative systems including Banner, HR, student registration, and financial management across UIC, UIUC, and UIS.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Internet2: Non-profit consortium providing high-speed research and education networking to U.S. universities. Overlaps with UIC Technology Solutions' networking and research-computing missions but operates as a shared backbone provider rather than a single-campus IT department.
• EDUCAUSE: Non-profit membership organization supporting higher education IT. While not a direct service provider, EDUCAUSE is the convening body for the community in which UIC Technology Solutions operates and is a key comparator for thought-leadership initiatives like the Horizon Report.

Direct peers

• UC Berkeley Information Technology: Central IT organization for a large public R1 university system. Delivers a similar scope of research computing, teaching/learning platforms, identity services, and IT security at comparable institutional scale.
• University of Michigan Information and Technology Services (ITS): Central IT organization for a large public R1 research university in the Big Ten. Provides the same broad portfolio of networking, teaching/learning platforms, research computing, cybersecurity, and service desk operations that UIC Technology Solutions does, making scale and operating model highly comparable.
• Penn State Information Technology: Central IT organization for a large multi-campus public R1 university system. Comparable in delivering enterprise-wide IT services, learning platforms, and identity/access at scale across a distributed higher-ed environment.
• Stanford University Information Technology: Central IT organization for a leading private R1 university. Operates an analogous mix of high-performance research computing, teaching/learning infrastructure, IAM, and service desk at similar scale to UIC Technology Solutions.
• MIT Information Systems and Technology (IS&T): Central IT function for a private R1 research university. Comparable in delivering high-performance research computing, identity/access, learning platforms, and campus-wide networking at a large research institution with similar research-data compliance needs.
• The Ohio State University Office of the Chief Information Officer (OCIO): Central IT for a Big Ten public R1 university with substantial research computing and teaching/learning technology portfolios. Highly comparable in scale, public-university funding model, and service mix to UIC Technology Solutions.
• University of Wisconsin-Madison Division of Information Technology (DoIT): Central IT for a Big Ten public R1 university. Closely parallels UIC's portfolio of campus networking, teaching technology, research computing, and identity services in a comparable public-sector funding context.

Emerging players

• Unizin: Consortium of universities building shared digital learning infrastructure and analytics. Adjacent to UIC Technology Solutions' Canvas/Blackboard and learning-analytics work, with potential overlap as member institutions standardize on shared platforms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/uic-technology-solutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UIC Technology Solutions