Indemnisation des victimes d'actes criminels

What Indemnisation des victimes d'actes criminels does

Indemnisation des victimes d'actes criminels (IVAC) is a Quebec government administrative authority, legally designated as the Direction générale de l'indemnisation des victimes d'actes criminels, operating under the Quebec Ministry of Justice. Established in 1977 and reorganized under the LAPVIC framework effective October 13, 2021, IVAC administers statutory financial compensation and rehabilitation services to victims of criminal offences, their close relatives and dependents, and rescuers (sauveteurs) who suffer injury while providing voluntary assistance. The organization's core function is processing qualification requests and disbursing indemnities including income replacement, permanent disability annuities (under the legacy regime), lump-sum death benefits, and reimbursement of medical, pharmaceutical, travel, meal, and accommodation expenses.

The service portfolio encompasses physical rehabilitation, psychotherapeutic and psychosocial rehabilitation, social reintegration support, and financial aids. IVAC delivers these services through an online portal (Services en ligne IVAC) hosted on CNESST's digital infrastructure, supplemented by mail, fax, and telephone channels. Supporting documentation — including medical attestations and police reports — is obtained through coordination with healthcare professionals, police forces, and victim assistance organizations. The organization also coordinates with CNESST (workplace injuries) and SAAQ (automobile-related crimes) to ensure victims apply to the appropriate compensation regime.

IVAC is not a commercial enterprise; it is funded through government appropriations and provides services free of charge to qualifying beneficiaries. The parent entity is CNESST. The organization operates exclusively in Quebec, has approximately 10 employees, and holds no proprietary technology, patents, or AI capabilities. Its competitive position is anchored entirely in statutory authority rather than market-based differentiation.

Name

Indemnisation des victimes d'actes criminels

Legal name

Direction générale de l'indemnisation des victimes d'actes criminels (IVAC)

Website

https://ivac.qc.ca

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

1–10 employees

Short description

IVAC is a Quebec government agency that administers statutory compensation, rehabilitation, and reintegration services to victims of criminal acts and rescuers under the LAPVIC legal framework, funded through public appropriations.

Ownership category

akta.pro rank

Product category

Government Victim Compensation Services

NAICS

Health and Welfare Funds (525120)

SIC

Hospital & Medical Service Plans (6324)

akta.pro primary industry

Income Support & Cash Assistance Programs (BPAIAKAE)

akta.pro secondary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Victim compensation services
• Criminal injury indemnification
• Government victim assistance
• Rehabilitation reimbursement program
• Rescuer injury benefits

Headquarters

HQ city

Québec

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Others

Revenue model

1. Government-funded compensation program: IVAC is a Quebec government agency (Direction générale de l'indemnisation des victimes d'actes criminels) that provides financial compensation and services to crime victims. The organization is funded through government budgets, not through revenue generation. Services provided include indemnities for permanent disabilities, death benefits, financial assistance for rehabilitation, and reimbursement of various expenses related to criminal acts.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

IVAC is the Quebec government authority that administers statutory financial compensation and rehabilitation services to victims of criminal acts and to rescuers (sauveteurs) injured while assisting others. Through a qualification request process, qualifying individuals access a comprehensive benefits package including income-replacement financial aids, lump-sum death benefits, permanent disability annuities (or capitalized lump sums), reimbursement of medical/pharmaceutical expenses, physical and psychotherapeutic/psychosocial rehabilitation, and social reintegration support. The program is delivered free of charge to beneficiaries under the LAPVIC legislative framework.

Product overview

IVAC (Direction générale de l'indemnisation des victimes d'actes criminels) is a Quebec government organization offering a unified compensation and support program for victims of criminal acts and rescuers. The organization's core service is the qualification request process, through which victims access a comprehensive suite of financial aids and services including physical rehabilitation, psychotherapeutic and psychosocial rehabilitation, social reintegration support, and expense reimbursements. IVAC delivers its services primarily through electronic online portals (Services en ligne IVAC) for qualification requests, expense reimbursements, and document transmission, supplemented by paper-based forms and guides. The organization also provides permanent disability annuities under the legacy compensation regime.

Differentiator

Problem solved

Functional benefit

Products and services

• Aides financières (Financial Assistance) Financial assistance paid to qualifying victims of criminal acts and rescuers covering income replacement and compensation for certain disabilities arising from the criminal event or rescue.
• Réadaptation physique (Physical Rehabilitation) Physical rehabilitation services covered for victims and rescuers who have sustained physical injuries from criminal acts, delivered by registered providers.
• Réhabilitation psychothérapique et psychosociale (Psychotherapeutic and Psychosocial Rehabilitation) Psychotherapeutic and psychosocial rehabilitation services for victims and the significant persons they designate, covering trauma-related treatment arising from the criminal event.
• Réinsertion sociale (Social Reintegration) Social reintegration support services that help victims return to their daily activities, employment, and social life after a criminal incident.
• Remboursement de frais divers (Miscellaneous Expense Reimbursement) Reimbursement of various expenses related to the criminal incident, including medical care, medications, travel, meals, and lodging.
• Rente pour incapacité permanente (Permanent Disability Annuity) Permanent disability annuity provided to victims or rescuers with confirmed permanent sequelae, available either as a lifetime annuity or as a capitalized (lump-sum) payment.
• Somme forfaitaire en cas de décès (Death Lump-Sum Payment) Lump-sum payment provided to eligible survivors in the event of a victim's death resulting from a criminal act.
• Somme forfaitaire pour séquelles permanentes ou atteinte temporaire (Lump-Sum for Permanent Sequelae or Temporary Impairment) Lump-sum payment for permanent sequelae or temporary injury, based on the evaluation of physical and psychological damage sustained.
• Aides financières pour la réinsertion professionnelle (Financial Aids for Professional Reintegration) Financial aids targeted at supporting victims' and rescuers' return to employment and professional activities following a criminal incident.
• Remboursement de frais d'assistance médicale et de médicaments et de produits pharmaceutiques (Reimbursement of Medical Assistance, Medications, and Pharmaceutical Products) Reimbursement of costs for medical assistance, medications, and pharmaceutical products associated with injuries from the criminal event.
• Remboursement de frais de déplacement, de repas et de séjour (Travel, Meal, and Lodging Reimbursement) Reimbursement of travel, meal, and lodging costs incurred in connection with treatment or recovery from the criminal-event injury.
• Remboursement de sommes versées en trop (Reimbursement of Overpayments) Reimbursement of amounts that were paid in excess to beneficiaries under the prior IVAC regime.
• Feuillet fiscal Relevé 5 (Tax Slip Relevé 5) Annual tax slip (Relevé 5) issued to beneficiaries detailing indemnities received from IVAC for tax filing purposes.
• Demande de qualification (Qualification Request) Mandatory qualification request that victims of criminal acts and rescuers must complete in order to be deemed eligible to receive financial assistance and services from IVAC.
• Services en ligne IVAC (IVAC Online Services) Online portal through which victims, rescuers, and suppliers submit qualification requests, expense reimbursement claims, and required documents electronically to IVAC.
• Publications et formulaires (Publications and Forms) Repository of annual reports, administrative documents, qualification forms, medical forms, and procedural guides available for download by victims, rescuers, healthcare providers, and other partners.

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• CNESST (Commission des normes, de l'équité, de la santé et de la sécurité du travail)coreOthersCNESST is another Quebec government compensation regime. When a crime occurs in the workplace, CNESST takes precedence over IVAC. Workers injured by criminal acts at work must apply to CNESST. IVAC and CNESST coordinate to ensure victims receive benefits from the appropriate regime.
• SAAQ (Société d'assurance automobile du Québec)coreOthersSAAQ is the Quebec automobile insurance corporation. When a crime involves a motor vehicle (e.g., drunk driving assault), victims may be eligible for both IVAC and SAAQ compensation. Victims must choose between one regime or the other.
• Police forcesminorOthersPolice bodies can provide attestation documents supporting crime victims' qualification requests. Police attestation is one form of supporting documentation required for qualification.
• Healthcare professionals and providerscoreOthersHealthcare professionals play a critical role in processing victim files. They provide medical attestations, reports, and evaluations that support the assessment of injuries and permanent disabilities for compensation purposes.
• Victim assistance organizationsminorOthersOrganizations assisting crime victims can provide attestation documents supporting qualification requests. These organizations help victims navigate the IVAC process and provide supporting documentation.

Recent moves5 records

Expansion highlights1 record

Regional players

• Workers' Compensation Board of Alberta (WCB-Alberta): Alberta's workers' compensation administration providing income replacement, medical expense coverage, and rehabilitation services. Operates a comparable compensation model in a different Canadian province, with no direct overlap with IVAC's criminal act focus.
• WorkSafeBC: British Columbia's workers' compensation board operating a similar no-fault compensation regime for workplace injuries. Comparable benefits structure including wage loss, medical care, and rehabilitation, but serves workplace rather than criminal act injuries.
• Workplace Safety and Insurance Board (WSIB Ontario): Ontario's workers' compensation authority administering no-fault insurance for workplace injuries. Comparable statutory compensation structure, though scoped to employment injuries rather than criminal acts.

Direct peers

• Criminal Injuries Compensation Board of Ontario: Ontario's statutory body that compensates victims of violent crimes in that province. Directly comparable mandate, eligibility framework, and benefit categories (medical expenses, lost income, rehabilitation), differing primarily by jurisdiction.
• Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST): IVAC's parent agency and Quebec's workers' compensation authority. Directly comparable as a government-administered compensation regime handling injury claims, medical expense reimbursement, and rehabilitation services, though CNESST serves workplace injuries while IVAC serves criminal act victims.
• Société de l'assurance automobile du Québec (SAAQ): Quebec's automobile insurance corporation that compensates victims of motor vehicle accidents. Highly comparable as a Quebec government no-fault compensation regime providing indemnities, medical expense reimbursement, and rehabilitation services, with documented coordination protocols with IVAC.

Others

• Direction de l'indemnisation des victimes d'actes criminels (legacy/pre-LAPVIC): IVAC's own previous legal framework operating under pre-2021 Quebec law. Listed for completeness as the predecessor regime that handled applications submitted before October 13, 2021; the same organization now operates under the new LAPVIC mandate.
• Canadian Centre for Justice and Victim Support (CCJS): Federal/national body coordinating victim services policy and resources. Adjacent to IVAC in supporting crime victims but does not administer direct financial compensation; functions more as policy and resource-coordination entity.

Broad incumbents

• Victim Services (Department of Justice Canada): Federal Canadian program providing information and referrals for victims of crime across provinces. Comparable mandate in supporting crime victims, but operates at the federal/national level rather than administering direct compensation like IVAC.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat1 record

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/indemnisation-des-victimes-d'actes-criminels

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Indemnisation des victimes d'actes criminels