İzsu Bornova Şube Müdürlüğü

What İzsu Bornova Şube Müdürlüğü does

İzsu Bornova Şube Müdürlüğü is the Bornova district branch office of İZSU (İzmir Su ve Kanalizasyon İdaresi / İzmir Water and Sewerage Administration), a municipal public utility wholly owned by the İzmir Metropolitan Municipality and established under Turkish Law No. 2560. The branch office operates from 457 Sokak No:20 Ergene Mahallesi, Bornova, and functions as one of 32 customer service counters serving the Bornova district; the parent İZSU organization holds a state-granted monopoly over water supply and sewerage services across 11 metropolitan districts of İzmir, with partial coverage in three additional districts. The branch is staffed by approximately 7 employees and provides in-person subscription management, bill payment processing, complaint resolution, and meter reading support.

İZSU's underlying infrastructure comprises five major dams (Tahtalı, Balçova, Ürkmez, Gördes, Alaçatı Kutlu Aktaş), multiple well fields (Göksu, Halkapınar, Sarıkız, Menemen-Çavuşköy, Buca-Sarnıç, Pınarbaşı), spring sources, treatment plants, and an extensive distribution and wastewater collection network. Daily water production capacity stands at 728,126 m³ as of July 2026, with Tahtalı Dam fill rates improving from 10.23% to 51.23% between 2025 and 2026. The utility also operates a laboratory providing water quality testing (chemical, physical, microbiological) for internal monitoring and external customers, and publishes a public dashboard tracking reservoir levels and production data. Digital service channels include the İZSU Cebinizde mobile application, an online self-service portal, e-Appointment (E-Randevu), digital invoicing, e-Signed Document Query, and integration with Turkey's e-Devlet government platform.

Revenue is generated through regulated water supply tariffs (consumption-based monthly billing), wastewater treatment charges, one-time infrastructure connection and project fees, and usage-based laboratory analysis fees. Customer segments span residential citizens, commercial and industrial businesses, and agricultural producers in rural coverage areas. Strategic positioning is reinforced by a World Bank-financed TEFWER (Turkey Earthquake, Flood and Fire Emergency Reconstruction Project) infrastructure program, executed via İllerbank A.Ş., covering Bornova, Buca, Konak, and Karabağlar districts. The utility is also investing approximately TL 750 million in northern İzmir wastewater and stormwater infrastructure by end of 2027, with a parallel TL 300 million investment in Tire district.

Name

İzsu Bornova Şube Müdürlüğü

Legal name

İzmir Su ve Kanalizasyon İdaresi Genel Müdürlüğü

Website

https://izsu.gov.tr

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

İzsu Bornova Şube Müdürlüğü is one of 32 district branch offices of İZSU, the state-owned water and sewerage monopoly serving 11 metropolitan districts of İzmir, Türkiye, under the İzmir Metropolitan Municipality.

Ownership category

akta.pro rank

Product category

Municipal Water and Wastewater Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Drinking Water Distribution Network Operations (Mains, Valves, Hydrants, Service Lines) (EUANAAAE)

akta.pro secondary industries

Water Quality Monitoring, Compliance & Reporting (Sampling, Lab, Regulatory) (EUANAAAG), Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

Keywords

• Municipal water supply
• Wastewater management
• Sewerage services
• Drinking water distribution
• Water utility services

Headquarters

HQ city

Bornova

HQ country

Türkiye

HQ region

Europe

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Water Supply Services: İZSU generates revenue through water supply tariffs charged to residential, commercial, and industrial customers across Izmir's service area. The tariff structure includes water consumption fees and wastewater treatment charges.
2. Laboratory and Analysis Services: Fee-based laboratory testing services for water quality analysis, including chemical and biological testing for internal and external customers.
3. Infrastructure Project Services: Construction, maintenance, and repair services for water and wastewater infrastructure, including project fees and connection charges.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

İZSU provides drinking water supply, wastewater collection and treatment, and stormwater management services to residential, commercial, and industrial customers across İzmir province. The organization operates 5 major dams, multiple well fields, and extensive distribution networks, complemented by customer-facing digital services (ALO 185 call center, mobile app, online portal), laboratory testing, and subscription management.

Product overview

İZSU (İzmir Su ve Kanalizasyon İdaresi) operates as a municipal water and sewage administration under İzmir Metropolitan Municipality, providing essential public utility services to the province of İzmir. The organization offers a portfolio of interconnected services centered on water supply infrastructure, wastewater management, and customer-facing digital channels. Core services include drinking water production and distribution (with infrastructure covering Tahtalı, Balçova, Gördes, and other dams), sewage collection and treatment, and 24/7 emergency response via ALO 185 call center. Customer-facing digital services include E-Randevu for branch appointments, Dijital Fatura for electronic billing, Endeks Bildirimi for meter reading submissions, and Arıza ve Bakım Bilgisi Sorgulama for real-time service interruption tracking. The Baraj Durumu dashboard provides public visibility into reservoir water levels. Integration with E-Devlet enables government-compliant deposit payments. The organization also maintains physical service branches (Şubeler) across districts including Bornova, Buca, Karşıyaka, Konak, Çiğli, and others for in-person customer transactions.

Differentiator

Problem solved

Functional benefit

Brands

• ALO 185: Customer call center service for water and sewerage-related inquiries and complaints.
• İZSU Cebinizde

Products and services

• Su ve Atıksu Hizmetleri (Water and Wastewater Services)
• ALO 185 Çağrı Merkezi (Call Center)
• Laboratuvar Hizmetleri (Laboratory Services)
• Abonelik İşlemleri (Subscription Services)
• Fatura Ödeme (Bill Payment Services)
• İtiraz İşlemleri (Objection/Dispute Services)
• İZSU Cebinizde (İZSU in Your Pocket) Mobile Application
• Baraj Durumu ve Su Üretimi (Dam Status and Water Production Dashboard)

Quantifiable outcome

• 728,126 m³/day water production capacity serving metropolitan Izmir
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered minor and core.

• KVM Mühendislik Müşavirlik Enerji İnşaat Taah. San. ve Tic. Ltd. Şti.minorImplementation/ SI/ Consulting PartnerConsulting firm engaged as contractor for the İZSU W4 project in Bornova district, providing engineering and consulting services for wastewater and stormwater infrastructure.
• Izmir Metropolitan MunicipalitycoreStrategic or Co-development PartnerİZSU operates as a subsidiary under Izmir Metropolitan Municipality, receiving strategic direction and oversight while delivering services to the city's residents.
• Ege UniversityminorStrategic or Co-development PartnerAcademic partnership for the International Safe Water Production Congress, providing scientific expertise and research collaboration on water quality and treatment technologies.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• American Water Works Company: Largest publicly traded US water and wastewater utility, serving over 14 million people across 14 states. Comparable in regulated water utility operating model, treatment and distribution infrastructure, and customer base composition.
• Veolia Water Technologies & Solutions: Global water treatment and utility operations company with municipal water and wastewater contracts worldwide. Comparable as a major water-services operator, though commercially oriented rather than government-owned.
• Suez Water Technologies & Solutions: Global water technology and services provider operating municipal water and wastewater facilities internationally. Comparable in treatment technology and utility operations expertise, though a commercial provider rather than a municipal entity.
• Thames Water: One of the largest regulated water and wastewater utilities in the UK, serving the London metropolitan area. Comparable as a large-scale urban water utility with similar treatment, distribution, and wastewater responsibilities, though operating under a different regulatory regime.

Direct peers

• BUSKİ (Bursa Su ve Kanalizasyon İdaresi): Bursa's municipal water and sewerage administration governed under Law 2560. Directly comparable in business model, service offering, and metropolitan service area structure to İZSU.
• ASKİ (Ankara Su ve Kanalizasyon İdaresi): Ankara's municipal water and sewerage administration, also established under Law 2560. Comparable scale, service portfolio, and regulatory regime to İZSU, with similar dam-based supply and metropolitan distribution mandate.
• İSKİ (İstanbul Su ve Kanalizasyon İdaresi): İstanbul's municipal water and sewerage administration, operating under the same Law 2560 framework as İZSU. Directly comparable as a Turkish metropolitan water utility serving a large urban population with similar tariff structures, infrastructure responsibilities, and governance model.
• ASAT (Antalya Su ve Atıksu İdaresi): Antalya's municipal water and wastewater administration. Directly comparable Turkish metropolitan water utility operating under the same Law 2560 framework, with similar climate-driven demand and tourist-driven peak load.
• KOSKİ (Konya Su ve Kanalizasyon İdaresi): Konya's metropolitan water and sewerage administration under Law 2560. Comparable in scale, governance, and operational model, with significant agricultural water demand alongside urban supply.
• ESKİ (Eskişehir Su ve Kanalizasyon İdaresi): Eskişehir's municipal water and sewerage administration, also operating under Law 2560. Comparable mid-sized Turkish metropolitan water utility with similar service portfolio and regulatory structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/izsu
• YouTubeyoutube.com/channel/UC
• Facebookfacebook.com/izsu
• LinkedInlinkedin.com/company/i%CC%87zsu-bornova-%C5%9Fube-m%C3%BCd%C3%BCrl%C3%BC%C4%9F%C3%BC
• Instagraminstagram.com/izsu

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about İzsu Bornova Şube Müdürlüğü