What Jackson Hole does

Jackson Hole Burgers is a privately held, family-owned casual dining restaurant group founded in 1972 by brothers Jimmy and Chris in New York City. The company operates four brick-and-mortar locations spanning Manhattan (Murray Hill, Upper East Side), Queens (Astoria), and New Jersey (Englewood), serving gourmet burgers built around a signature 7oz house-aged beef patty and chicken Bronco sandwiches, with all locations featuring an open-kitchen format that lets diners watch meals being prepared.

The core product is a made-to-order gourmet burger offering supplemented by chicken sandwiches, appetizers, and a craft beer selection. Underlying technology is limited to standard restaurant tooling: a SkyTab POS and direct online ordering system, OpenTable for reservations, and integrations with four third-party delivery aggregators (Grubhub, UberEats, DoorDash, ChowNow). The business supplements dine-in revenue with catering services for off-site events and private event hosting (including a sports saloon at Murray Hill and an outdoor garden dining room at the Upper East Side). No proprietary technology, patents, or AI capabilities are disclosed.

The revenue model is straightforward transaction-based restaurant sales across dine-in, takeout, delivery, catering, and private events. Go-to-market is direct-to-consumer through physical locations and digital channels, with marketing concentrated on organic social (Facebook, X, Instagram, YouTube), an email newsletter, blog content, and earned media through Yelp and Google reviews. The customer base is predominantly local families and general consumers across the NYC metro area, with a long marketing tail of high-profile individual regulars spanning entertainment, politics, and sports. No enterprise customer concentration, funding rounds, or M&A activity is disclosed.

Name

Jackson Hole

Legal name

Jackson Hole Burgers

Website

https://jacksonholeburgers.com

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

51–100 employees

Short description

Jackson Hole Burgers is a family-owned casual dining chain founded in 1972 that operates four gourmet burger restaurants across New York City and Englewood, New Jersey, serving house-aged beef burgers alongside catering and private event offerings to local consumers.

Ownership category

akta.pro rank

Product category

Burger Restaurants

NAICS

Full-Service Restaurants (722511), Limited-Service Restaurants (722513), Restaurants and Other Eating Places (72251)

SIC

Retail-Eating Places (5812), Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Burger Fast Casual (THAFABAA)

Keywords

• Burger restaurant chain
• Casual dining service
• House-aged beef burgers
• Restaurant catering service
• Private event hosting

Headquarters

HQ city

New York, NY

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Dine-In Restaurant Sales: Traditional sit-down dining experience with full menu offerings including gourmet burgers, chicken sandwiches, craft beers, and appetizers
2. Online Ordering and Takeout: Orders placed through third-party delivery platforms including Grubhub, UberEats, DoorDash, and ChowNow, as well as direct online ordering
3. Catering Services: Catering services for events and private gatherings mentioned on contact page
4. Private Events: Private event hosting including sports saloon with TVs, sound system, and vintage jukebox; outdoor garden dining room at Upper East Side location

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Jackson Hole Burgers operates four casual-dining restaurants across New York City and New Jersey. Its core business is made-to-order gourmet burgers using a special blend of house-aged beef, supplemented by chicken Bronco sandwiches and related American fare; it also offers catering, private event hosting, and direct and third-party online ordering.

Product overview

Jackson Hole Burgers operates as a family-owned restaurant chain offering gourmet burger dining with multiple locations in New York and New Jersey. The core product consists of gourmet burgers, including their signature 7oz burger made from house-aged beef, along with chicken sandwiches and classic American fare. The business supplements its dine-in experience with catering services, private event hosting at select locations, and online ordering through integration with third-party delivery platforms (Grubhub, Uber Eats, DoorDash, ChowNow) and their own SkyTab ordering system.

Differentiator

Problem solved

Functional benefit

Products and services

• Gourmet Burgers Made-to-order gourmet burgers for dine-in, pickup, and delivery customers, including the 7oz Burger, house-aged beef burgers, chicken Bronco sandwiches, and related fare.
• Catering Services Off-site catering for events and private gatherings.
• Private Event Hosting Event hosting at select restaurant locations, including a sports saloon with televisions, a sound system, and a vintage jukebox, as well as an Upper East Side outdoor garden dining room.
• Online Ordering Customer ordering for pickup and delivery through direct online ordering and the third-party platforms Grubhub, Uber Eats, DoorDash, and ChowNow.

Quantifiable outcome

• Serving the best gourmet burgers in NY since 1972
• +1 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Scale indicators3 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Smashburger: Multi-unit fast-casual chain specializing in smashed-style burgers. Comparable in format and pricing tier to Jackson Hole, though more standardized and scaled.
• Shake Shack: NYC-born gourmet burger chain that grew from a single Madison Square Park hot dog cart into a publicly traded multi-hundred-unit brand. Directly comparable as a higher-end burger concept born and scaled in New York City.
• Bareburger: NYC-based gourmet burger chain emphasizing fresh, specialty, and organic ingredients. Directly comparable as a smaller-scale, multi-unit NYC burger concept with a similar premium-casual positioning.
• Five Guys: American fast-casual burger and fries chain with1,500+ locations. Closely comparable operating format and menu focus (custom burgers, fresh ingredients) and a similar counter-service + open-kitchen feel.
• Umami Burger: Premium burger concept founded in Los Angeles with multiple U.S. locations. Comparable as a chef-driven gourmet burger brand positioned slightly above typical fast-casual pricing.
• Burger Joint: Iconic, no-frills NYC burger restaurant inside Le Parker Meridien hotel. Comparable as a long-standing, celebrity-friendly gourmet burger spot in Manhattan with cult status among locals and tourists.

Regional players

• Balthazar Restaurant Group: Iconic NYC brasserie and bakery operator founded by Keith McNally. Comparable as a long-standing, family-run independent restaurant group with multiple NYC locations and celebrity clientele.
• The Smith: Casual American restaurant group with locations in NYC and Washington D.C. Comparable as a multi-location NYC casual dining concept serving burgers, sandwiches, and craft beer in a similar atmosphere.

Broad incumbents

• Cheesecake Factory: Large publicly traded casual dining chain with an extensive menu including burgers. Comparable as a high-volume, full-service casual dining operator with broad demographic appeal.
• Hillstone Restaurant Group: Operator of upscale-casual neighborhood restaurants such as Hillstone and Houston's. Comparable as an established, multi-unit casual dining group with similar neighborhood-anchor real estate strategy.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xtwitter.com/JacksonHoleNY
• YouTubeyoutube.com/watch?v=NpTYP66C0Ac
• Facebookfacebook.com/jacksonhole3rdave
• Instagraminstagram.com/jacksonholeburgersnyc
• LinkedInlinkedin.com/company/jackson-hole

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jackson Hole