Jabatan Kehakiman Syariah Selangor (JAKESS)

What Jabatan Kehakiman Syariah Selangor (JAKESS) does

Jabatan Kehakiman Syariah Selangor (JAKESS) is the Selangor State Government department responsible for administering Islamic family and civil law adjudication for Muslim residents of Selangor, Malaysia. It operates 12 Mahkamah Rendah Syariah (Lower Shariah Courts) across every district in Selangor plus the Mahkamah Tinggi Syariah and Mahkamah Rayuan Syariah (High Court and Appeal Court) at its Shah Alam headquarters, with 88 staff across the network. Its principal services are statutory court adjudication of family matters (divorce/Talak/Khul', child custody/Hadhanah, marriage registration, polygamy permissions, property division, and Nafkah maintenance), supplemented by two alternative dispute resolution pathways — Majlis Sulh (mediation) and Tahkim (Hakam arbitration) governed by the Islamic Family Law Enactment (Selangor) 2003 and the Hakam Rules (Selangor) 2014.

The department's technology stack centers on the national e-Syariah V3 case management portal and a suite of in-house digital modules — e-Locator (jurisdiction search by residential address), e-Naf (maintenance calculation and consent drafting), e-Trace (closed-file document retrieval), e-PSJ (resource center), and an upcoming e-Filing registration system targeted for 2026 — supported by Google Looker Studio dashboards, SISPAA public complaint integration, and federal HRMIS. Operational innovations have produced quantifiable outcomes, most notably the Fast Track Divorce process that compresses a 90-day procedure into 6 working hours. JAKESS also runs internal programs including the AKRAB mentoring scheme, the BAKEMAS welfare body, internal audit and quality teams, and the recently rebranded PPKJ excellence society.

Revenue derives from two streams: statutory court fees and Hakam allowances under the Mal Court Procedures (Fees, Allowances and Costs) 2006 and related rules, and a Selangor State Government budget allocation as a state government department. Customer segments are the Muslim residents of Selangor (primary, geographic), licensed Peguam Syarie (Shariah lawyers), the 53-member Hakam arbitration panel, and internal staff served by AKRAB and BAKEMAS programs. Distribution combines 13 physical court locations statewide, the e-Syariah portal, a smartphone application, and social media channels.

Name

Jabatan Kehakiman Syariah Selangor (JAKESS)

Legal name

Jabatan Kehakiman Syariah Selangor

Website

https://jakess.gov.my

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

JAKESS is the Selangor State Government's Shariah judicial department, operating 13 Islamic courts statewide to adjudicate family and civil matters for Muslim residents, deliver Sulh mediation and Hakam arbitration, and provide digital court services through e-Syariah V3 and supporting e-modules.

Ownership category

akta.pro rank

Product category

Shariah Court Services

NAICS

Courts (92211)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Judicial Courts & Court Administration (BPAIAFAA)

akta.pro secondary industry

Court Services & Operations (Clerks, Records, Jury, Interpreters) (BPAIAFAH)

Keywords

• Shariah court services
• Islamic judicial services
• Family law arbitration
• Alternative dispute resolution
• E-court systems

Headquarters

HQ city

Shah Alam

HQ country

Malaysia

HQ region

Asia

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Court Fees and Costs: JAKESS collects statutory fees for court services including case registration, document processing, and court proceedings under the Mal Court Procedures (Fees, Allowances and Costs) 2006
2. Government Budget Allocation: As a state government department, JAKESS receives operational funding from the Selangor State Government

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

JAKESS operates the Islamic (Shariah) judicial system for Selangor, Malaysia, providing statutory adjudication of Muslim family law matters including divorce (Talak, Khul'), child custody (Hadhanah), marriage registration, polygamy permissions, property division, and child/family maintenance. The department delivers services through 12 Lower Shariah Courts plus a High Court/Appeal Court at its Shah Alam headquarters, and offers alternative dispute resolution through Majlis Sulh (mediation) and Hakam (arbitration). It supplements in-person court services with a digital portfolio including the e-Syariah V3 case management portal, e-Locator, e-Naf, e-Trace, and a mobile application.

Product overview

JAKESS is a government department under the Selangor Islamic Religious Council (MAIS) that operates Islamic courts (Mahkamah Syariah) across 12 districts in Selangor. The department's digital service portfolio centers on e-Syariah V3 as the primary case management platform, supplemented by dedicated web-based modules including e-Locator (court jurisdiction search), e-Naf (maintenance calculator), e-Trace (document retrieval), and e-PSJ (resource center). Public-facing online services include SISPAA for complaints, appointment booking forms, and customer feedback systems. Core judicial services include traditional court proceedings, Majlis Sulh (mediation), and Hakam (arbitration) as alternative dispute resolution pathways. JAKESS also provides services for registered Sharia lawyers (Peguam Syarie) and administers registration for aspiring Sharia practitioners.

Differentiator

Problem solved

Functional benefit

Products and services

• Mahkamah Rendah Syariah (Lower Shariah Court Services)

Quantifiable outcome

• Fast Track Divorce: Reduced from 90 days to 6 working hours
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature7 records

Partnerships

15 partnerships are on record, tiered minor, core and moderate.

• Kementerian Pendidikan MalaysiaminorStrategic or Co-development Partner · 18 October 2023JAKESS ADR (Sulh & Hakam) exhibition at Persidangan Antarabangsa Kaunselor Pendidikan (ICEC) at The Everly, Putrajaya.
• Majlis Agama Islam Selangor (MAIS)coreGTM or Marketing Partner · 14 October 2023Joint exhibition at MAIS-organized International Education Forum at UIASC with live RTM broadcast.
• Pusat Penyelidikan Ibnu Ummi Maktum, USIMmoderateStrategic or Co-development Partner · 30 August 2023ADR JAKESS visited to discuss Hakam appointment among sign language interpreters with Shariah expertise, cooperation in basic Islamic Sign Language training for Hakam Panel, OKU-specific bylaw publication, and legal literacy programs for deaf, mute, and blind OKU.
• RTM (Radio Televisyen Malaysia)minorGTM or Marketing Partner · 1 August 2023JAKESS ADR (Sulh & Hakam) exhibition at RTM Forum Hal Ehwal Islam titled 'Luka Semalam' at Universiti Islam Antarabangsa Selangor with live broadcast.
• Majlis Agama Islam Selangor (MAIS)coreStrategic or Co-development Partner · 1 July 2023MAIS appoints the Hakam Panel based on recommendations from the Hakam Committee. MAIS and JAKESS collaborate on Islamic legal matters and Hakam training programs.
• Kementerian Pembangunan Wanita, Keluarga dan Masyarakat (KPWKM)moderateStrategic or Co-development Partner · 1 July 2023JAKESS participated in Jerayawara Kasih KPWKM @ Advokasi Anti Gangguan Seksual exhibition at MAEPS, Serdang. Opened by YB Dato' Sri Hajah Nancy binti Haji Sukri, Minister.
• Agensi-Agensi di bawah Majlis Agama Islam SelangormoderateStrategic or Co-development Partner · 1 July 2023BAKEMAS helped manage Qurban (sacrifice) program with 20 volunteers and 12 participants serving approximately 300 recipients.
• Kor Agama Angkatan Tentera Malaysia (KAGAT)moderateStrategic or Co-development Partner · 13 June 2023KAGAT visited JAKESS to discuss cooperation in Sulh and Hakam services, speaker engagement, Hakam appointment for military personnel, and related issues. Brigadier Jeneral Zainal Abidin bin Mohamed Salleh led the delegation.
• Kementerian Kesihatan MalaysiaminorStrategic or Co-development Partner · 2 April 2023JAKESS participated in Jom Karnival Raya program with KPWKM, health ministry, and other agencies at Puncak Alam to promote Sulh/Hakam and BSK services.
• Pejabat YB Exco Dr Siti Mariah bt. MahmoodminorStrategic or Co-development Partner · 2 April 2023JAKESS participated in Jom Karnival Raya community program organized by NGO in cooperation with YB Exco's office.
• JKSN Negeri SembilanminorStrategic or Co-development Partner · 1 January 2022AKRAB benchmarking visit for knowledge sharing.
• PKNS (Perbadanan Kemuncak Negeri Selangor)minorStrategic or Co-development Partner · 1 January 2022AKRAB benchmarking visit for best practices exchange.
• PERDA, Pulau PinangminorStrategic or Co-development Partner · 1 January 2019AKRAB benchmarking visit to PERDA for knowledge sharing.
• Jabatan Mufti SelangormoderateStrategic or Co-development Partner · 1 January 2018AKRAB benchmarking visit to share best practices in public service mentoring.
• Penasihat Undang-Undang Negeri SelangorcoreStrategic or Co-development PartnerLegal advisor participating in Hakam Committee (2024-2026) to ensure legal compliance.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Jabatan Kehakiman Syariah Pulau Pinang: State-level Shariah court department for Penang. Comparable to JAKESS in operating lower and high Shariah courts, ADR services, and digital case management using the national e-Syariah platform.
• Jabatan Kehakiman Syariah Malaysia (JKSM): Federal-level department overseeing all Shariah courts in Malaysia, including coordinating the e-Syariah V3 platform. It performs the same core function as JAKESS but at the federal/national level, including policy-setting, training, and appellate oversight of state-level Shariah departments.
• Jabatan Kehakiman Syariah Kelantan: State-level Shariah court department for Kelantan, which has one of the highest per-capita Shariah caseloads in Malaysia due to the state's Muslim-majority demographics. Direct functional peer to JAKESS.
• Jabatan Kehakiman Syariah Wilayah Persekutuan: State-level Shariah court department serving Kuala Lumpur and Putrajaya federal territories. Closest functional peer to JAKESS, operating its own Lower Shariah Courts, High Court, and ADR services with the same Islamic Family Law framework, but in a different jurisdiction.
• Jabatan Kehakiman Syariah Terengganu: State-level Shariah court department serving Terengganu. Functionally identical to JAKESS — Lower and High Shariah Courts handling family/civil matters under Islamic Family Law — making it a directly comparable peer in another Malaysian state.
• Jabatan Kehakiman Syariah Kedah: State-level Shariah court department administering Islamic family/civil adjudication in Kedah. Same mandate, services, and Islamic Family Law basis as JAKESS, differing only by state.
• Jabatan Kehakiman Syariah Johor: State-level Shariah court department for Johor, operating multiple district Shariah courts under the same Malaysian Islamic Family Law enactments. Directly comparable to JAKESS in mandate, structure, and service mix (divorce, custody, nafkah, ADR), differing only in geographic jurisdiction.
• Jabatan Kehakiman Syariah Negeri Sembilan (JKSN): State-level Shariah court department for Negeri Sembilan. Already mentioned in JAKESS data as a benchmarking partner (AKRAB knowledge-sharing). Direct peer in mandate, scale, and service offering.
• Jabatan Kehakiman Syariah Perak: State-level Shariah court department for Perak, offering district-level Shariah courts and ADR. Operates under the same federal/state Shariah governance as JAKESS and serves a similar function for Muslim residents in Perak.

Others

• Majlis Agama Islam Selangor (MAIS): Selangor Islamic Religious Council that appoints JAKESS's Hakam panel, co-runs Islamic programs, and provides overarching religious-policy governance. Not a direct court competitor, but the principal upstream body that JAKESS depends on for funding, Hakam appointments, and policy alignment.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/jakessofficial
• YouTubeyoutube.com/@jakessofficial
• Facebookfacebook.com/jakessofficial
• Instagraminstagram.com/jakessofficial
• LinkedInlinkedin.com/company/jabatan-kehakiman-syariah-selangor-jakess

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Jabatan Kehakiman Syariah Selangor (JAKESS)