JR East Residential Service Co,.Ltd

Name

JR East Residential Service Co,.Ltd

Legal name

JR東日本レジデンシャルサービス株式会社

Website

https://jers.co.jp

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Real Estate Services

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131), Rental and Leasing Services (532)

SIC

Real Estate Agents & Managers (For Others) (6531), Operators Of Apartment Buildings (6513)

akta.pro primary industry

Corporate / Executive Housing Management (BPAJAFAK)

akta.pro secondary industry

Executive & VIP Corporate Housing (THAMAHAF)

Keywords

• Luxury real estate brokerage
• Expatriate housing services
• Corporate housing management
• Property management services
• Relocation assistance

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Real Estate Brokerage (売買・賃貸仲介): Commission-based brokerage for luxury residential and office property leasing and sales. Services include foreign expat housing, domestic executive rental, office building leasing, and property transactions.
2. Property Management (受託運営事業): Building management (BM) and leasing management (LM) services for luxury residential properties under JR East Group. Includes maintenance planning, renovation coordination, tenant recruitment, contract management, and reporting.
3. Relocation/Housing Management Services (社宅代行事業): Corporate housing outsourcing including new contract handling, ongoing management, renewal/lease extension, termination processing, and monthly reporting. Bilingual support for foreign nationals.
4. Insurance Agency (損害保険代理事業): Insurance agency services through Chubb, providing insurance products related to property and tenant coverage.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

JR East Residential Service Co., Ltd. is a Tokyo-based comprehensive real estate services firm that provides luxury property brokerage, commissioned building and leasing management, and corporate housing outsourcing. Its offerings are tailored to foreign expatriates and multinational corporations operating in Japan, with bilingual support from pre-assignment consultation through ongoing tenancy management. The flagship managed asset is the 194-unit Meguro MARC Residence Tower developed by JR East Urban Development.

Product overview

JR East Residential Service Co., Ltd. (JERS) is a comprehensive real estate services company that operates three core business segments: (1) Trading and Rental Brokerage — covering office building rental, domestic executive-level rental, sales brokerage, and luxury rental brokerage for foreign nationals (with bilingual staff established in 2005); (2) Commissioned Management — offering building management (BM), leasing management (LM), and planning consulting for luxury rental properties, positioning the company as the core property management entity for JR East Group's luxury rental portfolio; and (3) Corporate Housing Management — providing outsourced corporate housing administration including new contracts, ongoing management, renewals, and cancellations. The flagship managed property is the Meguro MARC Residence Tower, a 194-unit luxury rental building in Tokyo. The Expat Housing sub-brand delivers bilingual relocation and ongoing support for foreign executives. The company became a wholly owned subsidiary of JR East Urban Development in June 2021 and rebranded to its current name in September 2022.

Differentiator

Problem solved

Functional benefit

Brands

• Expat Housing: Comprehensive housing services for expatriate employees including relocation support, corporate housing management, and bilingual tenant assistance
• Meguro MARC Residence Tower

Products and services

• Trading and Rental Brokerage Business (賃貸・売買仲介事業) Comprehensive real estate brokerage covering office building rental intermediation, domestic executive-level rental intermediation, property sales brokerage, and luxury rental intermediation for foreign nationals and expats. Services include property information, viewings, contract negotiation, and bilingual support.
• Office Building Rental Brokerage (オフィスビル賃貸仲介事業) Office building rental intermediation services matching tenants with office spaces suited to their business scale and employee count, including support for relocation, cost reduction, and switching from rental to owned offices.
• Domestic Executive Rental Brokerage (国内エグゼクティブ層向け賃貸仲介事業) Rental property brokerage targeting domestic Japanese executives, leveraging established relationships with luxury property owners and landlords to offer premium residential options.
• Sales Brokerage (売買仲介事業) Property sales intermediation covering buyer needs assessment, funding consultation, property introduction, contract execution, and post-sale tax advisory, as well as seller support including property surveys, price appraisal, and sales promotion.
• Luxury Rental Brokerage for Foreign Nationals (外国人向け高級賃貸仲介事業) Luxury rental property brokerage for expats (foreign businesspeople), providing pre-assignment consultation, house-hunting scheduling, international school selection, contract negotiation with English agreements, service apartment arrangements, and post-move-in tenant support. Established in 2005.
• Commissioned Management Business (受託運営事業) Comprehensive property management services including building management (BM), leasing management (LM), and planning consulting, serving as a core managed services offering for JR East Group's luxury rental properties.
• Building Management (ビルディングマネジメント事業) Property maintenance and facility management services including renovation planning, contractor selection, cleaning, security, parking management, 24-hour emergency response, and bilingual concierge services for foreign residents.
• Leasing Management (リーシング事業) Tenant recruitment and rental contract management services performed on behalf of property owners, including vacancy marketing, advertising, contract procedures, renewals, and re-contracting, along with market analysis and rent assessment.
• Planning Consulting (企画コンサルティング事業) Comprehensive consulting for property development including site evaluation, design concept, building design, interior and common area specifications, leasing planning, and post-launch operational management, based on accumulated data from luxury rental tenant preferences.
• Corporate Housing Management (社宅代行事業) Outsourcing service for corporate housing-related operations including new contract handling, ongoing management, renewal and re-contracting, cancellation processing, and monthly rent management, designed to significantly reduce workload for HR and admin departments.
• Resident Support / Relocation Service (入居者サポート) Bilingual staff provide relocation support for foreign nationals from pre-assignment consultation through move-out, including resident registration, inkan (hanko) creation, bank account setup, driving license conversion, document translation, international school selection, and area introduction.
• Expat Housing (外国人向け高級賃貸仲介) Comprehensive service package for foreign executives assigned to Japan, including corporate housing contract management and bilingual tenant support, with a complimentary basic plan for clients whose brokerage fees exceed a set amount.
• Insurance Agency Services (損害保険代理事業) Insurance agency services through Chubb, providing insurance products related to property and tenant coverage for clients engaged with JERS's real estate services.
• Meguro MARC Residence Tower (目黒MARCレジデンスタワー) JR East Group's flagship luxury rental apartment tower in Meguro, Shinagawa-ku, Tokyo. A 24-story reinforced concrete building with 194 residential units, approximately 400 sqm of lounge space, a certified nursery school (Poppins Nursery School Meguro), bilingual concierge services, and VIEW Card rent payment integration.

Quantifiable outcome

• 大幅な業務削減 (Significant workload reduction for corporate HR/administrative departments)

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Scale indicators3 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• Apartment Japan: Bilingual Tokyo-focused rental services for expats and multinational employees. Direct overlap on foreign nationals luxury rental brokerage and bilingual concierge.
• Ken Corporation: Long-established Tokyo luxury residential broker specializing in expat and executive rentals. Most direct competitor to JERS' foreign nationals luxury rental brokerage and shares the same bilingual, relationship-driven service model.
• Tokyu Housing Lease Corporation: Tokyu Group subsidiary providing corporate housing outsourcing, contract management, and relocation support for expat employees. Similar scale, structure, and B2B HR department GTM as JERS.
• Relo Group (Relayza): Japan's largest corporate housing management and relocation services provider, including housing agency and rental guarantee. Directly comparable to JERS' Corporate Housing Management (社宅代行) business for MNC clients.
• SRS Holdings (SRS Estate): Real estate services group in Japan offering brokerage, property management, and corporate housing for executives/expats. Comparable mix of corporate/executive rental and outsourced housing administration.
• Mori Living: Luxury residential rental and management arm of Mori Trust, focused on premium urban properties in Tokyo. Comparable luxury residential management and bilingual resident services positioning.

Broad incumbents

• Tokyo Tatemono Real Estate Sales: Building management and brokerage subsidiary of Tokyo Tatemono. Comparable in luxury residential brokerage and managed property services, with broader portfolio including commercial properties.
• Haseko Community (Long-Term): One of Japan's largest condominium and rental management companies within Haseko Group. Comparable in managed residential property operations but much broader in scale and scope.

Emerging players

• Santa Fe Relocation: Global relocation and mobility services firm with Japan operations providing expat housing and destination services. Comparable in relocation concierge and bilingual tenant support, though much more global in footprint.
• Tokyo Repro (Japan Relocation): Specialist Japan-focused relocation and real estate services firm for foreign assignees. Directly comparable on bilingual relocation stack, though smaller scale and more focused than JERS' full brokerage + management suite.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/jreastresidencialservice

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JR East Residential Service Co,.Ltd