Teleperformance Portugal - City Center (hq)

What Teleperformance Portugal - City Center (hq) does

Teleperformance Portugal (TP Portugal) is the Portuguese operating subsidiary of Teleperformance Group, the Paris-listed (Euronext: TEP) global customer experience management and digital business services provider. Headquartered at Av. Dom João II 36 in Lisbon, TP Portugal runs a multilingual Business Process Outsourcing (BPO) platform from offices in Lisbon (HQ), Porto, and Covilhã, plus a remote-Portugal delivery channel. The company reports a workforce of 13,000+ employees drawn from 97 nationalities, delivering customer experience, technical support, content moderation, presales, and sales services in 38 languages for global enterprise clients including Microsoft, Google, DJI, a global social media platform, Reddit, Bol.com, B&B Hotels, and an unnamed American AI research organization. The company self-identifies as one of the Top 25 best companies to work for in Europe and holds Great Place to Work, APCC, ECCCSA, EcoVadis, and VEREGO recognitions.

The underlying operating model combines traditional BPO services with a layer of in-house digital transformation capability. The technical stack is cloud-native on Microsoft Azure: data engineering runs on Azure Data Factory, Databricks, Apache Spark, and Delta Lake; AI-driven automation uses LangChain, Langflow, CrewAI, LangGraph, UiPath, Microsoft Power Platform, and n8n for RAG pipelines and intelligent document processing; full-stack development is built on .NET, React, Vue.js, TypeScript, and C# deployed via Azure App Services, Azure Functions, Azure SQL, Key Vault, and Blob Storage with CI/CD through GitHub and Azure DevOps. Compliance posture is anchored by EU-approved Binding Corporate Rules under GDPR and aligned SOC 2 Type 2 controls.

Revenue is generated primarily through managed-services BPO contracts (per-agent, per-project, or outcome-based) with long-term enterprise agreements, supplemented by specialized AI-automation, data engineering, and content moderation engagements. Pricing is not publicly disclosed; entry-level multilingual roles (e.g., Italian Customer Delight) are advertised at €1,000-€1,100 per month plus possible bonus, signaling competitive onshore Portuguese labor costs. Customer acquisition is a hybrid motion: the Teleperformance Group's global enterprise salesforce wins marquee accounts and channels them to Lisbon for delivery, while an internal Presales Specialist and Virtual Account Manager motion drives pipeline development locally. Talent acquisition — the lifeblood of the model — runs on a dedicated careers portal, employee referral programs, and a content-marketing/blog channel aimed at multilingual candidates.

Name

Teleperformance Portugal - City Center (hq)

Legal name

Teleperformance Portugal

Website

https://jobs.teleperformance.pt

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

TP Portugal is the Lisbon-headquartered Portuguese subsidiary of Teleperformance Group (Euronext Paris: TEP), delivering multilingual BPO services in 38 languages across customer experience, technical support, content moderation, and sales for global enterprise clients including Microsoft, Google, DJI, and major social media platforms.

Ownership category

akta.pro rank

Headquarters

HQ city

Lisboa, Lisboa

HQ country

Portugal

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Business Process Outsourcing (BPO) Services: TP Portugal generates revenue by providing managed customer experience, technical support, content moderation, and sales services to global enterprise clients (Microsoft, Google, social media platforms, DJI, and others). Revenue is derived from service contracts billed on a per-agent, per-project, or outcome-based model with long-term enterprise agreements. Upsell opportunities exist through expanding service scope across languages, channels, and functions.
2. Recruitment and Talent Placement Services: Internal recruitment services to fill multilingual roles for clients, managed through TP Portugal's own job portal and hiring processes, contributing to workforce delivery for BPO client engagements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

TP Portugal provides managed multilingual customer experience, technical support, content moderation, and sales/presales services for global enterprise clients such as Microsoft, Google, DJI, and major social media platforms. Operations are delivered from Lisbon, Porto, and Covilhã by 13,000+ employees from 97 nationalities across 38 languages. Specialized offerings include AI-driven workflow automation and enterprise data engineering services.

Product overview

Teleperformance Portugal operates as a Business Process Outsourcing (BPO) services provider offering multilingual customer service, technical support, content moderation, and sales solutions to international brands. The company provides services across multiple industry verticals including technology, telecommunications, online retail, and social media. The service portfolio includes dedicated customer service teams, technical support specialists, content moderation for social media platforms, presales and sales functions, and specialized AI-driven automation services. With over 13,000 employees serving 38 languages, the company functions as a managed services operation rather than a single software product.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Service

Quantifiable outcome

• One of the 25 best companies to work for in Europe

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTP Portugal provides multilingual Customer and Technical Support services for Microsoft products and Microsoft Partner Network (MPN) / Cloud Solution Provider (CSP) programs. Roles span German, Dutch, French, Spanish, Italian, and English languages, with dedicated support for Microsoft customers and partners across Europe.
• GooglecoreTechnology or IntegrationTP Portugal supports Google Ads operations through Sales Expert and Content Reviewer roles. Sales Experts manage B2B customer relationships, conduct advertiser training, and drive upsell of Google Ads solutions. Content Reviewers evaluate advertising materials for compliance with Google policies.
• DJIcoreTechnology or IntegrationTP Portugal delivers multilingual technical support for DJI drone and imaging technology products. Support roles cover Italian, Spanish, French, and German languages, handling product troubleshooting, user guidance, and customer experience management.
• Global Social Media Platform (unnamed)coreTechnology or IntegrationTP Portugal provides content moderation services for a global social media platform, assessing videos, images, text, and audio for compliance with community standards. Also provides Customer Delight services for social media SMB customers.
• AI Research Organization (unnamed)coreTechnology or IntegrationTP Portugal provides Customer Care and Technical Support for an American AI research organization recognized as a leader in generative AI. Support roles cover product implementation, customer training, and technical assistance for AI-powered products and chatbots.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/tp_portugal
• YouTubeyoutube.com/c/TeleperformanceGroup
• Facebookfacebook.com/TPportugal
• LinkedInlinkedin.com/company/teleperformance-portugal---city-center-hq-
• Instagraminstagram.com/teleperformanceportugal

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teleperformance Portugal - City Center (hq)