Journal of Patient Experience

What Journal of Patient Experience does

Journal of Patient Experience is an academic, open-access, peer-reviewed journal founded in 2014 in affiliation with the Cleveland Clinic Office of Patient Experience and currently published with Sage Publishing (ISSN 2374-3735). The journal publishes four article types — Research Articles, Research Briefs, Patient Perspectives, and Industry Insights — focused on reducing suffering and improving how healthcare is delivered and experienced by patients, families, and the healthcare workforce. It is indexed in four major academic databases (PubMed Central, Clarivate ESCI, ProQuest, and Scopus) and operates a double-blind peer review process managed by a 90-member Peer Review Board and 18-member Editorial Leadership Board spanning multiple countries.

The journal's core technology is the Sage Publishing platform, which handles manuscript submission, peer review workflow management, article hosting, and global distribution. The journal supplements its publishing activities with curated Special Collections developed in partnership with affiliated organizations (ICHOM and the Arnold P. Gold Foundation), a Patient Experience Fellowship program, and Speaking & Advising Services offered directly to healthcare organizations for keynotes, workshops, and advisory engagements. Its community-led go-to-market is driven through LinkedIn, a monthly digest newsletter, and institutional speaking engagements, with a global editorial and contributor base.

The business model is open-access publishing, meaning all articles are freely available to readers. Revenue is generated through author publication fees (article processing charges), sponsorship arrangements (including ongoing philanthropic support from the Cleveland Clinic), and fee-based Speaking & Advising services. The journal targets healthcare professionals, clinicians, researchers, patients, families, caregivers, and healthcare industry professionals as both contributors and consumers of its scholarship. As a non-profit academic publication with 19 employees, it functions as a mission-driven organization rather than a venture-backed entity.

Name

Journal of Patient Experience

Legal name

Journal of Patient Experience

Website

https://journalpatientexperience.org

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Journal of Patient Experience is an academic, open-access, peer-reviewed journal founded in 2014 that publishes research, patient perspectives, and industry insights on improving healthcare delivery. It serves clinicians, researchers, patients, families, and healthcare organizations, and is indexed in PubMed Central, ESCI, ProQuest, and Scopus.

Ownership category

akta.pro rank

Product category

Academic Journal Publishing

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Medical & Clinical Reference (Physicians, Nursing, Allied Health) (EDAGAGAA)

Keywords

• Academic journal publishing
• Peer-reviewed research
• Healthcare publications
• Patient experience research
• Open access publishing

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Open Access Publishing: The journal operates as an open-access publication with all articles freely available online. Revenue is generated through author publication fees (article processing charges) and potential sponsorship arrangements. The journal is published with Sage Publishing.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The Journal of Patient Experience is an academic, open-access, peer-reviewed journal that publishes scholarly research, patient perspectives, industry insights, and research briefs focused on transforming health and care experiences. It operates through a double-blind peer review process, is published with Sage Publishing, and is indexed in PubMed Central, Clarivate ESCI, ProQuest, and Scopus to maximize global discoverability.

Product overview

The Journal of Patient Experience operates as a unified academic journal platform offering peer-reviewed publishing services for patient experience research. The core offering is the journal itself, published through Sage Publishing, which accepts four article types: Research Articles, Research Briefs, Patient Perspectives, and Industry Insights. The journal supplements its publishing activities with Special Collections (curated thematic article compilations), a Patient Experience Fellowship program, and Speaking & Advising Services for healthcare organizations. All content is freely available through open access and indexed across major academic discovery platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Journal of Patient Experience An academic, open-access, peer-reviewed journal (ISSN 2374-3735) dedicated to publishing research, insights, and perspectives that reduce suffering and improve how care is delivered and experienced for patients, families, and the healthcare workforce. Published with Sage Publishing and indexed in PubMed Central, Clarivate ESCI, ProQuest, and Scopus.
• Special Collections Curated themed article collections on topics such as humanism in healthcare and value-based care, organized in partnership with affiliated organizations including ICHOM and The Arnold P. Gold Foundation.
• Patient Experience Fellowship A fellowship program offering mentorship from the Editor-in-Chief, hands-on experience in peer review workflows and manuscript evaluation, and professional development for emerging scholars in patient experience research.
• Speaking and Advising Services Evidence-based support services for healthcare organizations including keynotes, facilitated workshops and retreats, project-based support, board meetings, executive retreats, and advising sessions to transform patient experience.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered flagship and core.

• The Arnold P. Gold FoundationflagshipStrategic or Co-development Partner · 1 December 2024The Arnold P. Gold Foundation champions humanism in healthcare, defined as kind, safe, trustworthy care. The partnership released a new Special Collection in December 2024 titled 'The Intersection of Humanism in Healthcare and Patient Experience.' The foundation empowers experts, learners, and leaders to create systems and cultures that support humanistic care.
• Cleveland Clinic Office of Patient ExperiencecoreStrategic or Co-development Partner · 1 January 2014Founded in 2014 in affiliation with The Cleveland Clinic Office of Patient Experience. Their philanthropic funding contributions continue to empower the journal's mission today. The Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. The affiliation provides foundational credibility and ongoing financial support.
• ICHOM (International Consortium for Health Outcomes Measurement)flagshipStrategic or Co-development PartnerPartnership on a special collection titled 'Exploring the Relationship between Patient Experience, Health Outcomes, and Value-based Care.' Encourages submissions from the ICHOM community to advance the value-based care conversation with research and actionable insights. ICHOM's mission is to unlock the potential of value-based healthcare by defining what matters most to patients.
• Sage PublishingcoreOEM/ Whitelabel/ Licensing PartnerThe journal is published with Sage Publishing, leveraging their established academic publishing infrastructure for manuscript management, article hosting, and distribution. Sage provides the submission portal, formatting requirements, and hosts author guidelines on their platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• BMC Health Services Research: Broad-scope open-access journal covering health services research including patient experience, operating at larger scale as part of BMC's portfolio and offering overlap on healthcare quality and experience articles.
• International Journal for Quality in Health Care: Established Oxford University Press journal covering quality improvement and patient safety in healthcare, addressing overlapping themes with JPX but with broader clinical scope.
• PLOS ONE: Mega-scale open-access journal covering all scientific disciplines including patient experience and healthcare delivery research, representing a much larger but less specialized competitor.

Direct peers

• Patient Experience Journal: Open-access peer-reviewed journal specifically focused on patient experience research and practice, representing the closest direct competitor for JPX's niche.
• BMJ Quality & Safety: Peer-reviewed journal publishing research on quality improvement and patient safety, sharing overlap with JPX's quality-of-care and experience improvement content.
• Health Expectations: Wiley peer-reviewed journal on patient and public involvement in healthcare decisions and expectations, overlapping JPX's community-led, experience-focused publishing model.
• The Patient - Patient-Centered Outcomes Research: Springer journal focused on patient-centered outcomes and patient involvement in healthcare, closely aligned with JPX's patient-perspectives and experience focus.
• Patient Education and Counseling: Elsevier journal covering patient education, communication, and counseling in healthcare, intersecting with JPX's scope on improving care delivery experiences.

Others

• Sage Open Medicine: Sage Publishing's broad-scope open-access medical journal; relevant as a sibling publication sharing the same publishing infrastructure and discovery channels as JPX.

Emerging players

• Journal of Participatory Medicine: Open-access journal focused on participatory medicine and patient engagement, sharing JPX's interest in amplifying patient and caregiver voices in healthcare improvement.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/journal-of-patient-experience

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Journal of Patient Experience