Jabatan Perkhidmatan Komputer Negeri

What Jabatan Perkhidmatan Komputer Negeri does

Jabatan Perkhidmatan Komputer Negeri, now operating as Jabatan Teknologi Digital dan Inovasi Negeri Sabah (JTDI), is the official ICT services department of the Sabah State Government in Malaysia, sitting under the Kementerian Pendidikan Sains Teknologi dan Inovasi (KPSTI). The department provides centralized technology services to all Sabah state ministries and agencies, including ICT equipment procurement and supply chain management, custom application development, multimedia production, network consulting, ICT advisory, government data center operations, disaster recovery, dashboard and open-data platforms, official website hosting, helpdesk support, and training management. It operates a portfolio of state-owned digital platforms — Sistem PAKSI (complaint and service-request management), BayuCentric (government service portal), SPDE, S3P, i-Adu, Single Sign-On authentication, Webmail Sabah Gov, and the Dashboard KPSTI — and embeds Digital Innovation Teams (PID) directly inside more than 20 ministries and departments.

Name

Jabatan Perkhidmatan Komputer Negeri

Legal name

Jabatan Teknologi Digital dan Inovasi Negeri Sabah

Website

https://jpkn.sabah.gov.my

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Government IT Services

NAICS

Executive, Legislative, and Other General Government Support (921), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industry

Data & Analytics Platforms (Data Warehousing, Lakes, Streaming) (HDABAAAF)

Keywords

• Government ICT services
• Data center operations
• Network infrastructure
• Cybersecurity services
• Digital transformation

Headquarters

HQ city

Kota Kinabalu, Sabah

HQ country

Malaysia

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Revenue model

1. Government Budget Allocation: JTDI operates as a government department funded by annual budget allocations from the Sabah State Government. The department procures ICT equipment and services on behalf of government agencies through official tender and quotation processes.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Centralized ICT department for the Sabah State Government providing ICT equipment procurement, custom application development, multimedia services, network and ICT consulting, data center and disaster recovery operations, dashboards and open data platforms, official government web platforms, helpdesk support, and digital transformation services. Operates multiple digital platforms (Sistem PAKSI, BayuCentric, SPDE, S3P, i-Adu, SSO, Webmail Sabah Gov) used by all state ministries and departments.

Product overview

Jabatan Perkhidmatan Komputer Negeri (JPKN) / Jabatan Teknologi Digital dan Inovasi Negeri Sabah (JTDI) operates as the state government's central ICT services department providing a comprehensive suite of digital services to Sabah government agencies. The department functions as both an ICT services provider and a digital transformation enabler, offering core services including ICT equipment procurement management, new application development, multimedia services, network consulting, ICT consulting, data center and disaster recovery center operations, dashboard and open data services, official website platform services, helpdesk services, and training management. The department also operates multiple digital platforms including Sistem PAKSI (complaint and feedback management), BayuCentric (comprehensive government service portal), SPDE (data management), S3P (government service platform), i-Adu (citizen complaint system), Single Sign On (unified authentication), Sistem Keluar Pejabat (office exit management), and Dashboard KPSTI (strategic reporting). Recent initiatives include Portal Pengurusan Identiti Digital dengan eKYC technology, high-performance computing for AI and big data development, and the first Digital Disaster Control Center in Sabah. The department maintains ISO 27001:2022 and ISO 9001:2015 certifications.

Differentiator

Problem solved

Functional benefit

Products and services

• Perkhidmatan Pengurusan Pembekalan Peralatan ICT (ICT Equipment Procurement Services) Procurement and supply chain management services for ICT equipment to state government agencies in Sabah.
• Perkhidmatan Pembangunan Aplikasi Baharu (Custom Application Development) Custom application development services for new digital solutions for Sabah State Government agencies.
• Perkhidmatan Pusat Data Dan Pusat Pemulihan Bencana (Government Data Center and Disaster Recovery Center Services) State government data center and disaster recovery center operations providing infrastructure hosting, storage, business continuity, and disaster recovery services for Sabah government agencies.
• Sabah.net Government Network Infrastructure Services Statewide government network infrastructure (Sabah.net) providing connectivity and network services across all Sabah State Government agencies and regional offices.
• Cybersecurity Services (WAF, PAM, SOC) Government cybersecurity services including Web Application Firewall (WAF), Privileged Access Management (PAM), Security Operation Center (SOC) threat intelligence and security monitoring, and FortiCloud cloud platform security (FortiDevSec).
• Perkhidmatan Perundingan ICT (ICT Consulting Services) ICT consulting and advisory services for digital transformation projects, and Perkhidmatan Konsultasi Rangkaian (Network Consulting Services) for government agency infrastructure planning and implementation.
• Perkhidmatan Multimedia (Multimedia Production Services) Multimedia production and services including video production for government communications and activities.
• Sistem PAKSI (Complaint and Feedback Management System) Portal providing technical assistance, system support, service applications, and complaints management for government agencies.
• BayuCentric (Comprehensive Government Service Portal) Comprehensive government service portal and digital platform for Sabah state agencies.
• SPDE (Sistem Pengurusan Data Elektronik) Data management system platform for the state government.
• S3P (Sabah Government Service Platform) Government service platform for Sabah agencies.
• i-Adu (Citizen Complaint and Feedback System) Online complaint and feedback submission system for citizens to engage with government services.
• Single Sign-On (SSO) Authentication Service Unified authentication system enabling government employees to access multiple systems with single credentials.
• Sistem Keluar Pejabat (Office Exit Management System) Office exit management and tracking system for government personnel.
• Dashboard KPSTI (Strategic Reporting Dashboard) Strategic dashboard for the Ministry of Education, Science, Technology and Innovation (KPSTI) reporting.
• Webmail Sabah Gov (Government Email Service) Government-wide email service for Sabah state agencies.
• Portal Pengurusan Identiti Digital dan Pengesahan Pengguna (eKYC Digital Identity Portal) Digital identity management portal using electronic Know Your Customer technology for government user authentication.
• Pusat Kawalan Bencana Digital (Digital Disaster Control Center) Digital disaster control center for coordinated emergency response in Sabah, the first in the state.
• Perkhidmatan Meja Bantuan (Helpdesk and Technical Support Services) IT helpdesk and technical support services for government users including the WhatsApp Helpdesk channel.
• Perkhidmatan Pengurusan Latihan Dan Akses Sistem Generik (Training Management and Industrial Internship Programs) Training management and generic system access services for government ICT users, plus internship and industrial training programs for university and vocational students via the BayuIntern platform.
• Perkhidmatan Dashboard Dan Data Terbuka (Dashboard and Open Data Services) Data analytics dashboard and open data platform services for government reporting and transparency.
• Perkhidmatan Platform Laman Web Rasmi (Official Government Website Platform) Official government website hosting and management platform services for state agencies.

Quantifiable outcome

• Serves all Sabah State Government ministries and agencies with ICT services
• +2 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• Dell TechnologiescoreTechnology or IntegrationHCI (Hyperconverged Infrastructure) solutions for government data center and disaster recovery, including maintenance and support services
• FortinetcoreTechnology or IntegrationFirewall and network security solutions for government network infrastructure including FortiGate, FortiCloud, and FortiDevSec platforms
• MicrosoftcoreTechnology or IntegrationMicrosoft licensing including operating systems, productivity software, and cloud solutions for government data center and agencies
• VeeamcoreTechnology or IntegrationBackup and replication software solutions for government data center disaster recovery capabilities
• Sangfor TechnologiescoreTechnology or IntegrationHCI (Hyperconverged Infrastructure) and cloud platform security solutions for government data center operations

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Electronic Government Development Agency (EGDA), Thailand: Thailand's central agency for government digital service development, data center operations, and public-sector ICT consulting. Comparable in mandate (government digital services and infrastructure) and ASEAN context, though larger national scale.
• Department of Information and Communications Technology (DICT), Philippines: Philippine national agency responsible for ICT policy, government digital infrastructure, and eGovernment services. Comparable in function (government ICT department) and ASEAN regional context, though operating at the national level rather than state level.

Direct peers

• MAMPU (Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia): The Malaysian federal government's administrative modernization and management planning unit, responsible for driving eGovernment, digital service delivery, and ICT modernization across federal ministries. Directly comparable to JTDI in mandate and service portfolio, but operating at the federal level.
• Sarawak Digital Economy Corporation (SDEC): Sarawak state government agency driving digital economy, ICT adoption, and government digital services. Comparable to JTDI as a Malaysian state-level digital agency, though with a broader economic development remit beyond pure government ICT services.

Broad incumbents

• Digital Government Authority (DGA), Saudi Arabia: Saudi Arabia's central entity for government digital transformation, eGovernment services, and digital platform development. Comparable in mandate as a government digital transformation agency, though operating nationally with significantly greater resources and scope.
• MDEC (Malaysia Digital Economy Corporation): Lead agency driving Malaysia's digital economy across public and private sectors, including digital government initiatives. Comparable in the Malaysian context as a digital ecosystem enabler, though MDEC's mandate extends beyond government ICT to broader economic development.
• GovTech Singapore: Singapore's Government Technology Agency delivering whole-of-government digital services, platforms, and infrastructure. Comparable as a public-sector digital transformation agency, though operating at a national scale with substantially larger resources and a broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xfacebook.com/JTDISABAH
• YouTubeyoutube.com/@JTDIsabah
• Facebookfacebook.com/JTDISABAH
• Instagramtiktok.com/@jtdi_sabah
• TikToktiktok.com/@jtdi_sabah
• LinkedInlinkedin.com/company/jpknsabah

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Jabatan Perkhidmatan Komputer Negeri