What BOROUGH OF KENNETT SQUARE does

The Borough of Kennett Square is a Pennsylvania municipal government operating under a Council-Manager structure in Chester County, with seven elected Council Members, an elected Mayor (Matthew W. Fetick), and an appointed Borough Manager (Kyle Coleman). The Borough delivers core municipal services through six operating departments: Police (24/7 dispatch, criminal investigations, traffic safety), Public Works (street maintenance, snow removal, water distribution, sanitary sewer, stormwater), Codes/Planning/Zoning (building permits, zoning administration, property maintenance inspections), Finance (budgeting, tax administration, financial reporting), Solid Waste (weekly residential trash and single-stream recycling), and Parking (meters, garage, mobile payments). It is the sole provider of water utility, police protection, and code enforcement within its jurisdictional boundary.

The technology stack is built on conventional municipal SaaS rather than proprietary platforms: Traisr for online permit submission and payment processing, Passport Parking for metered parking payments, Edmunds Associates WIPP for utility billing, CitySourced/OpenForms for resident service requests and feedback, Revize CMS for the website, ArcGIS for zoning mapping, Everbridge (READY CHESCO) for emergency notifications, CrimeWatchPA for police reporting, and Google Translate for multilingual site access (English/Spanish e-newsletter plus 50+ language widget).

The Borough's revenue model is tax- and fee-based. Property taxpayers pay 10.25 mills of real estate tax (collected by Berkheimer Associates); workers pay a 1% Earned Income Tax and Local Services Tax (collected by Keystone Collections Group through the Chester Tax Collection Committee); residents and businesses pay water utility bills, parking meter/garage fees, permit fees, and rental/commercial registration fees. Pricing is set by Council ordinance, with permit payments carrying a 3% credit-card fee versus free ACH. Customers are segmented into Borough residents (primary), local businesses, and visitors/tourists drawn by the Mushroom Festival and regional mushroom industry that produces over 1 million pounds of mushrooms daily.

Name

BOROUGH OF KENNETT SQUARE

Legal name

Borough of Kennett Square

Website

https://kennettsq.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Borough of Kennett Square is a Pennsylvania municipal government in Chester County that provides police, public works, water utility, parking, code enforcement, and solid waste services to borough residents, businesses, and visitors under a Council-Manager governance structure.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Public works operations
• Community development planning
• Code enforcement permits
• Utility billing services

Headquarters

HQ city

Kennett Square

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Real Estate Taxes: The Borough levies real estate taxes collected by Berkheimer Associates. Current millage is 10.25 mills ($1,025 per $100,000 of property assessment). State Statute allows Council to levy up to 30 mills without court intervention.
2. Earned Income Tax (EIT): The Borough levies a 1% Earned Income Tax, considered a 511 Tax, collected by Keystone Collections Group through the Chester Tax Collection Committee.
3. Local Services Tax (LST): A Local Services Tax collected by Keystone Collections Group as a 511 Tax.
4. Parking Fees: Parking meter revenue at $1/hour, parking garage fees ($2 first hour, $1 each additional hour), token and smart card sales, and parking ticket fines. Special event parking at $20/day.
5. Utility Billing: Water billing and utility services to Borough residents, with payments processed through Edmunds Associates WIPP system.
6. Rental and Commercial Registrations: Annual registration fees for rental and commercial properties, processed through the Traisr online permit portal.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The Borough of Kennett Square provides comprehensive municipal government services to residents, businesses, and visitors within its Charter boundaries. Core offerings include police protection, public works (street maintenance, snow removal, water distribution, sewer, stormwater), code enforcement and permitting, solid waste collection, parking management, and water utility billing. Digital service channels include an online permit portal, mobile app, and multilingual e-newsletter.

Product overview

The Borough of Kennett Square provides comprehensive municipal government services to residents and businesses. The borough operates under a Council-Manager form of government and delivers services through multiple departments including Police, Finance, Public Works, Codes/Planning/Zoning, Solid Waste, Parking, and Water. The borough offers digital services including a mobile app, online permit portal (Traisr), and monthly e-newsletters in English and Spanish. Core services encompass law enforcement, infrastructure maintenance, code enforcement, waste collection, parking management, and utility services. The borough integrates with various third-party platforms for tax collection, emergency notifications, permit management, and resident communications.

Differentiator

Problem solved

Functional benefit

Products and services

• Police Department Services Full-service police department providing law enforcement, patrol, criminal investigations, traffic safety, community relations, and 24/7 emergency and non-emergency public safety services for Borough residents and visitors.
• Public Works Services Infrastructure maintenance including street sweeping, snow removal, leaf and limb collection, water distribution, sanitary sewer management, stormwater services, and after-hours emergency response for water leaks and roadway hazards.
• Codes, Planning & Zoning Services Code enforcement, building permits, zoning administration, property maintenance inspections, commercial and rental registration, planning commission support, and interactive zoning map access via ArcGIS.
• Solid Waste Collection Services Residential trash and recycling collection every Tuesday with single-stream recycling program, bulk pickup scheduling, and household hazardous waste management for Borough residents.
• Parking Services Municipal parking including metered spaces at $1/hour enforced Monday through Saturday 9am-5pm, parking garage with $2 first hour and $1 each additional hour, parking tokens (100 for $20), smart cards ($16/20hr, $24/30hr), parking ticket processing, and mobile payment via Passport Parking App. Special event parking at $20/day.
• Finance Department and Tax Administration Financial management including budget administration, real estate tax collection (10.25 mills) via Berkheimer Associates, Earned Income Tax (1%) and Local Services Tax collection via Keystone Collections Group, annual financial audits, and transparent financial reporting recognized by GFOA.
• Water Utility Services Water distribution and billing for Borough residents, with online payment processing through the Edmunds Associates WIPP system. Customers can pay their water bills at wipp.edmundsassoc.com.
• Fire and Emergency Medical Services (Contracted) Fire suppression and emergency medical services delivered through contracted fire companies including Kennett Fire Company, Longwood Fire Company, and Po-Mar-Lin Fire Company providing mutual aid within and beyond the Borough.

Quantifiable outcome

• 15 consecutive clean financial audits demonstrating strong financial controls and accountability
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature3 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Longwood Fire CompanycoreStrategic or Co-development Partner · 4 December 2024Announced multi-year agreement for fire and emergency medical services to Borough residents.
• Anson B Nixon Park (KAPA)coreStrategic or Co-development PartnerKennett Area Park Authority (KAPA) manages Anson B. Nixon Park and provides recreational facilities and programs for the community. The Borough collaborates on park maintenance and programming.
• Kennett Area Community Service (KACS)coreStrategic or Co-development PartnerKACS provides community social services. The Borough and KACS pursue negotiations for collaborative initiatives, including grant programs.
• Kennett Area Senior Center (KASC)coreStrategic or Co-development PartnerKASC provides senior services and programs. Partnership supports aging-in-community initiatives.
• Kennett Area YMCAcoreStrategic or Co-development PartnerYMCA provides fitness, recreation, and youth programs including the outdoor pool. Joint initiatives include community events and health programs.
• Kennett CollaborativecoreStrategic or Co-development PartnerKennett Collaborative focuses on historic preservation and community beautification. Partners on events like the Mushroom Festival, holiday celebrations, and downtown revitalization.
• Kennett Consolidated School DistrictminorStrategic or Co-development PartnerLocal school district serves Borough students. Partnership on community events, parades, and educational programs.
• Kennett LibrarycoreStrategic or Co-development PartnerPublic library provides educational resources. Library is available as a cooling center during heat emergencies.
• The Garage Community & Youth CentercoreStrategic or Co-development PartnerYouth services organization providing after-school and summer programs for local youth.
• United Way of Southern Chester CountyminorStrategic or Co-development PartnerNonprofit coalition supports community health and human services programs.
• Longwood Fire CompanycoreStrategic or Co-development PartnerLongwood Fire Company provides fire suppression and emergency medical services. Multi-year agreement in place for fire and EMS services.
• Kennett Fire CompanycoreStrategic or Co-development PartnerFire company provides fire suppression and emergency response services within the Borough.
• Po-Mar-Lin Fire CompanycoreStrategic or Co-development PartnerRegional fire company provides mutual aid fire and emergency services.
• Chester County Chamber of Business and IndustryminorGTM or Marketing PartnerCounty-wide business chamber supports economic development and business networking.
• Mighty WritersminorStrategic or Co-development PartnerYouth literacy organization provides writing programs and support.
• Square Roots CollectiveminorStrategic or Co-development PartnerCommunity organization focused on local initiatives and the Kennett Decides public input program.
• Keystone Collections GroupcoreTechnology or IntegrationAppointed by Chester Tax Collection Committee (CTCC) to collect Earned Income Tax (EIT) and Local Services Tax (LST) for the Borough.
• Berkheimer AssociatescoreTechnology or IntegrationStatewide tax collection firm collects Borough Real Estate Taxes.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Borough of West Grove: Small Chester County borough offering comparable municipal services including police, public works, code enforcement, and water utility. Useful peer for assessing service-delivery cost benchmarks at similar scale.
• Borough of Phoenixville: Chester County borough with similar municipal functions (police, codes, public works, parking, water/sewer). Comparable in operating scale and service mix, with a parallel downtown-revitalization trajectory.
• Borough of Avondale: Small Chester County borough operating similar municipal services. Comparable in scale, tax-base size, and reliance on contracted public-safety partnerships.
• Borough of Oxford: Small southern Chester County borough providing police, public works, codes, parking, and water services. Closest scale-comparable peer to Kennett Square's small-borough footprint.
• Borough of Parkesburg: Chester County borough with parallel municipal service structure (police, codes, public works, water, parking). Comparable in geographic and demographic profile within the same county.
• Borough of Downingtown: Chester County borough running police, public works, codes, water, and parking services. Comparable governance structure and use of third-party permit and utility billing platforms makes it a useful operational peer.
• Borough of West Chester: Adjacent Chester County borough operating under Council-Manager form with the same municipal service portfolio (police, public works, codes, parking, water, finance). Most directly comparable peer for benchmarking service delivery and digital infrastructure in the same county.

Regional players

• Chester County Government: County-level government that administers CDBG funding (the Cypress Street Enhancement grant source for Kennett Square) and broader public-safety coordination. Acts as a higher-tier peer for grant and emergency-services benchmarking rather than direct competition.

Others

• Passport Labs, Inc. Vendor whose mobile parking platform the Borough has integrated for meter payments. Not a peer in the governance sense, but the closest comparable technology ecosystem for municipal parking modernization.
• Edmunds Associates (now part of Accruent): Utility billing platform vendor powering the Borough's water bill payment system. Adjacent rather than competitive; relevant when assessing the Borough's digital service infrastructure composition.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BoroughofKennettSquare
• LinkedInlinkedin.com/company/borough-of-kennett-square

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BOROUGH OF KENNETT SQUARE