Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta

What Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta does

Dinas Kependudukan dan Pencatatan Sipil (Dukcapil) Provinsi DKI Jakarta is a provincial government department under Pemerintah Provinsi DKI Jakarta, operating as the sole legally authorized issuer of population and civil registration documents within the Special Capital Region of Jakarta. The department serves approximately 10.88 million registered residents across five administrative cities (Jakarta Pusat, Utara, Barat, Selatan, Timur) and one administrative regency (Kepulauan Seribu / Thousand Islands), issuing KTP-el (electronic ID), Kartu Keluarga (family cards), Kartu Identitas Anak (child ID cards), birth/death/marriage/divorce certificates, and managing population data via the national SIAK Terpusat system with biometric deduplication (fingerprint, iris, facial recognition).

The department has built a multi-channel digital ecosystem anchored by Alpukat Betawi (mobile application), Solusi Jawara (AI-based population analytics), and Identitas Kependudukan Digital (IKD) for smartphone-based digital identity. Service delivery spans 267 village-level counters, 6 Suku Dinas regional offices, mobile outreach (jemput bola) reaching correctional facilities and outer islands, healthcare integration (SIMPATIK) for birth certificate issuance, religious institution integration (PEDEKATE) for marriage registration, and digital channels including a WhatsApp hotline (WA Jawara). The department achieved 100% mandatory KTP-el recording coverage and a 35.93% IKD activation rate exceeding the national 30% target.

Dukcapil operates as a tax-funded public service rather than a commercial enterprise: all services are provided free of charge to citizens as mandated by UU 24/2013, with funding sourced entirely from the DKI Jakarta Provincial Government budget (APBD). The department's go-to-market is government-led service delivery combined with community outreach programs (KAMSA covering 546 RW, Jumat Petang extended hours, SAPA Saturdays) and a JAWARA-branded citizen engagement strategy spanning Instagram, YouTube podcasts, CRM Jakarta complaint system, and grassroots RT/RW channels.

Name

Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta

Legal name

Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta

Website

https://kependudukancapil.jakarta.go.id

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta is the provincial government department that issues population and civil registration documents (KTP-el, family cards, birth/marriage certificates) for approximately 10.88 million Jakarta residents, operating free-of-charge tax-funded services through 267 village counters, six regional offices, mobile outreach, and digital channels including the Alpukat Betawi app and AI-based Solusi Jawara analytics platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Grogol Petamburan, Jakarta

HQ country

Indonesia

HQ region

Asia

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funded Public Services: As a provincial government department, all population registration and civil registration services are funded through the Provincial Government of DKI Jakarta budget (APBD). No revenue is collected from citizens — all administrative services are provided free of charge as mandated by UU 24/2013 on Population Administration.

Pricing tiers

Go-to-market motion2 records

Distribution channels10 records

Marketing channels8 records

Core offering

Dinas Kependudukan dan Pencatatan Sipil (Dukcapil) DKI Jakarta is the government-mandated agency responsible for population registration and civil registration services across DKI Jakarta province. It issues electronic ID cards (KTP-el), family cards (KK), child ID cards (KIA), birth, death, marriage, and divorce certificates, and maintains the authoritative population data registry for over 10.88 million Jakarta residents. Services are delivered through village, sub-district, city, and provincial offices, plus mobile outreach, digital applications (Alpukat Betawi, Solusi Jawara, IKD), and extended-hour programs, all provided free of charge to citizens.

Product overview

Dinas Dukcapil DKI Jakarta operates as a government population registration and civil registration service with a multi-channel service ecosystem. The core offering consists of Alpukat Betawi mobile app for digital document requests, Solusi Jawara AI-based population analytics, and Identitas Kependudukan Digital (IKD) for digital identity. Supporting channels include WA Jawara WhatsApp hotline, DARIKU UNTUKMU population dashboard, CRM Jakarta complaint system, and distributed UPAK service units across Jakarta. The service portfolio covers KTP-el/electronic ID cards, Kartu Keluarga (family cards), Kartu Identitas Anak (child ID cards), birth/death certificates, marriage certificates, and population data management through SIAK Terpusat with biometric deduplication.

Differentiator

Problem solved

Functional benefit

Brands

• JAWARA (Jagonya Melayani Warga): Service motto and brand identity representing the department's commitment to serving Jakarta residents with excellence
• Alpukat Betawi
• Silaporlagi
• Solusi Jawara
• DARIKU UNTUKMU
• KAMSA (Kampung Sadar Adminduk)
• SAPA (Sabtu Pelayanan Adminduk)
• Jumat Petang
• Seribu Pulau Satu Data

Products and services

• KTP-el (Electronic Identity Card) Issuance and Recording
• Kartu Keluarga (Family Card)
• Kartu Identitas Anak (KIA) - Child ID Card
• Birth Certificate (Akta Kelahiran) Issuance
• Marriage Certificate (Akta Perkawinan) and Divorce Certificate Services
• Death Certificate (Akta Kematian) Issuance
• Alpukat Betawi Mobile Application (v2.0)

Quantifiable outcome

• 100% of mandatory KTP-el recording completed for eligible residents, recognized as highest nationally
• +4 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Lapas and Rutan (Correctional Facilities) across DKI JakartacoreStrategic or Co-development Partner · 27 April 2026Mobile population services delivered to all 8 Lapas and Rutan facilities in DKI Jakarta for inmate biometric recording, KTP-el issuance, and NIK validation. Facilities include Lapas Kelas I Cipinang, Lapas Narkotika Kelas IIA Cipinang, Rutan Cipinang, Lapas Perempuan Kelas IIA Pondok Bambu, Rutan Perempuan Kelas IIA Pondok Bambu, Lapas Kelas IIA Salemba, Rutan Kelas I Salemba, and LPKA Kelas II Jakarta (Cinere).
• PPATK (Pusat Pemberdayaan Kelembagaan APU PPT)coreStrategic or Co-development Partner · 21 August 2025Partnership on anti-corruption campaigns covering gratifikasi (gratification), conflict of interest, illegal online gambling, illegal loans, and money laundering. Dukcapil participated in socialization events organized by PPATK and Inspektorat Provinsi DKI Jakarta to strengthen integrity in public service delivery.
• KPK (Komisi Pemberantasan Korupsi)coreStrategic or Co-development Partner · 21 August 2025KPK delivered anti-corruption training covering gratifikasi and conflict of interest to Dukcapil staff as part of national anti-corruption education program for government employees.
• Direktorat Jenderal Pajak (DJP) — Ministry of Finance RIminorStrategic or Co-development Partner · 17 June 2025Tax cooperation agreement between DKI Jakarta Provincial Government, DJP, and DJPK for optimization of central and regional tax collection, signed at Ball Hotel, Jakarta, June 17, 2025. Dukcapil participates as a government entity committed to tax compliance.
• Direktorat Jenderal Perimbangan Keuangan (DJPK) — Ministry of Finance RIminorStrategic or Co-development Partner · 17 June 2025Budget balancing cooperation between DKI Jakarta Provincial Government and DJPK as part of inter-governmental fiscal coordination, signed together with DJP tax agreement, June 17, 2025.
• Healthcare Facilities (Puskesmas and Hospitals)coreStrategic or Co-development PartnerSIMPATIK system enables birth certificate issuance directly at hospitals and puskesmas when babies are born, eliminating the need for parents to visit a Dukcapil counter separately.
• Religious Institutions / Places of Worship (PEDEKATE Program)coreStrategic or Co-development PartnerPEDEKATE (Paket Dokumen Kawin Tercatat) enables non-Muslim couples to receive marriage certificate, updated KK, and updated KTP-el immediately after their religious ceremony, through partnership with houses of worship.
• Dinas Pendidikan (Education Office) — Jakarta Schools NetworkcoreChannel Partner/ Reseller/ DistributorCross-sector collaboration with Jakarta education office and schools for school-based KTP-el recording outreach. Dukcapil visits schools to record students aged 16-17, and conducts socialization sessions on population administration importance at SMK and SMA levels.
• Regional Government Infrastructure (Walikota, Bupati, Camatt, Lurah, RT/RW)coreChannel Partner/ Reseller/ DistributorPartnership with all levels of regional government (city mayors, sub-district heads, village heads) and community leaders (RT/RW) for grassroots service delivery, data collection, and citizen education through KAMSA and other outreach programs.
• Inspektorat Provinsi DKI JakartacoreStrategic or Co-development PartnerInternal government audit and supervision body working with Dukcapil on anti-corruption programs, including commitment signing ceremonies and integrity zone (Zona Integritas) development toward WBK/WBBM certification.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Market position

Strengths5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/dukcapiljakarta
• YouTubeyoutube.com/@DukcapilDKIJakarta
• Facebookfacebook.com/dukcapiljakarta
• Instagraminstagram.com/dukcapiljakarta
• LinkedInlinkedin.com/company/dinas-kependudukan-dan-pencatatan-sipil-provinsi-dki-jakarta

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta