Dinas Dukcapil Provinsi DKI Jakarta

What Dinas Dukcapil Provinsi DKI Jakarta does

Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta (Dukcapil DKI Jakarta) is a regional government department under the Provincial Government of DKI Jakarta responsible for population registration and civil registration services for approximately 10.88 million residents across five administrative cities and the Thousand Islands (Kepulauan Seribu). Its core mandate, set by UU 23/2006 and UU 24/2013, covers issuance of the Electronic National ID (E-KTP), Family Card (KK), Child ID (KIA), birth and death certificates, migration registration, and the new digital identity (IKD). The department operates a multi-tier service network spanning 44 sub-districts, six district-level Suku Dinas offices, village-level service points, mobile outreach teams (jemput bola), and extended-hours channels (Jumat Petang, SaPA, holiday services).

Underlying the operation is the national SIAK Terpusat (Sistem Informasi Administrasi Kependudukan Terpusat) — a centralized population administration system with biometric integration (fingerprint, iris, facial recognition) for deduplication and identity verification across 288 million national records. Dukcapil DKI Jakarta layers additional proprietary digital products on top: the Alpukat Betawi mobile application (v2.0 launched May 2026 with KYC verification, biometric login, and IKD SSO), the Solusi Jawara AI-based population analytics platform (2026), the DARIKU UNTUKMU public statistical dashboard, and the WA Jawara WhatsApp service channel (081212012031). The department employs approximately 11–50 staff at the leadership/directorate level disclosed, and produced 45 digital innovation products in 2025 under the JAWARA (Jagonya Melayani Warga) service brand.

The business model is non-commercial: all civil registration and population administration services are provided free of charge to residents as mandated by central government. Funding flows through the regional budget (APBD) and operational supervision comes from Ditjen Dukcapil Kemendagri. There is no fee-for-service revenue, no subscription, and no pricing tier. Commercial value is realized indirectly through the population data backbone that underpins all other government services — social protection, urban planning, elections, and identity verification across sectors. Recent strategic posture has shifted decisively toward digital transformation, with a stated 2045 vision of becoming an Agile Organization with integrated digital platforms.

Name

Dinas Dukcapil Provinsi DKI Jakarta

Legal name

Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta

Website

https://kependudukancapil.jakarta.go.id

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Dinas Dukcapil Provinsi DKI Jakarta is the regional government department responsible for population and civil registration services for 10.88 million DKI Jakarta residents, issuing E-KTP, KK, KIA, and birth/death certificates through a network of village service points, mobile outreach, and digital platforms.

Ownership category

akta.pro rank

Product category

Government Population Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370), Services-Business Services, Nec (7389)

akta.pro primary industry

Taxpayer Registration, Identity & Account Management (BPAIADAB)

akta.pro secondary industries

Fraud Prevention & Identity Verification (IDV/KYC) (BPAMAEAI), Knowledge Management & KCS Programs (BPAEAJAJ)

Keywords

• Population registration services
• Civil registration services
• Electronic identity cards
• Birth certificate services
• Digital population identity

Headquarters

HQ city

Palmerah, Jakarta

HQ country

Indonesia

HQ region

Asia

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Public Service (Non-Revenue): All civil registration and population administration services are provided free of charge to residents. No revenue is collected from service delivery.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

Dinas Dukcapil Provinsi DKI Jakarta is a regional government department that delivers mandatory population registration and civil registration services to approximately 10.88 million residents of DKI Jakarta, including E-KTP, Kartu Keluarga (KK), Kartu Identitas Anak (KIA), birth and death certificates, and migration registration, all provided free of charge. The agency operates the JAWARA service brand through a network of village service points, six district offices, mobile outreach teams, and digital platforms including the Alpukat Betawi mobile application, Solusi Jawara AI analytics, and the Identitas Kependudukan Digital (IKD) digital identity.

Product overview

Dinas Dukcapil Provinsi DKI Jakarta operates as a government population registration department offering a comprehensive suite of population administration services. The core product portfolio includes mandatory identity documents (E-KTP electronic ID card, Kartu Keluarga family card, Kartu Identitas Anak child ID card, birth/death certificates, and relocation documents) alongside digital platforms. The digital ecosystem comprises Alpukat Betawi mobile app (v2.0) for online document applications, Solusi Jawara AI-based analytics platform, DARIKU UNTUKMU public dashboard, Identitas Kependudukan Digital mobile identity, and supporting channels like WA Jawara WhatsApp service, CRM complaint system, and extended service hours (Jumat Petang, SaPA). All services are provided free of charge as mandated by government policy.

Differentiator

Problem solved

Functional benefit

Brands

• Alpukat Betawi: Mobile application launched in 2019 and relaunched as version 2.0 in 2026. Features include KYC verification, biometric login, SSO login with Identitas Kependudukan Digital (IKD), printing of KTP-el, KK, KIA, and birth certificates.
• Solusi Jawara
• Silaporlagi
• DARIKU UNTUKMU
• WA Jawara

Products and services

• Kartu Tanda Penduduk Elektronik (E-KTP) Electronic National ID Card mandatory for Indonesian citizens aged 17 or above or married, with embedded chip storing biometric data including fingerprints, iris scan, and facial recognition alongside 30+ population data elements.
• Kartu Keluarga (KK) Family Card document containing complete data on family composition, relationships, and number of family members, mandatory for every family residing in DKI Jakarta.
• Kartu Identitas Anak (KIA) Child ID Card issued for Indonesian citizens and foreign residents under 17 years old who are unmarried, valid until age 5 or 17 depending on issuance age.
• Akta Kelahiran Official Birth Certificate documenting birth registration for the population records of DKI Jakarta.
• Akta Kematian Official Death Certificate documenting death registration for the population records of DKI Jakarta.
• Pindah Datang (Migration Service) Population relocation service documenting both move-in and move-out registration for residents changing address within or into DKI Jakarta.
• Alpukat Betawi Mobile Application Mobile application for DKI Jakarta residents to apply for and print KTP-el, KK, KIA, and birth certificates online. Version 2.0 features KYC verification, biometric login, IKD SSO integration, and document delivery service.
• Solusi Jawara AI Platform AI-based population management and analytics system for population data processing, demographic trend analysis, and policy decision support for government planning.
• DARIKU UNTUKMU Dashboard Public-facing dashboard providing statistical population data including LAMPID statistics (births, deaths, moves), RW/RT-level data, and thematic datasets accessible to all citizens.
• Identitas Kependudukan Digital (IKD) Digital population identity allowing residents to store and present official identification documents digitally on mobile devices, with biometric verification required at service counters and QR code scanning for identity validation.
• Silaporlagi Online application service for foreign nationals (Orang Asing) to apply for population documents and residency-related administrative matters.
• DataWarga Web-based platform for RT/RW neighborhood administrators to register and track new residents in their neighborhoods, supporting grassroots-level population administration.
• UPAK (Unit Pelayanan Administrasi Kependudukan) Specialized administrative service units providing population registration and civil registration services with online portal access at the sub-district level.

Quantifiable outcome

• 100% mandatory E-KTP recording coverage achieved
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Ditjen Dukcapil Kemendagri RIcoreStrategic or Co-development Partner · 13 May 2026Central government body that issues directives and standards for population administration services. Surat Edaran Ditjen Dukcapil No. 400.8/4780/DUKCAPIL dated 12 May 2026 mandated holiday services nationwide.
• Dinas Pendidikan Provinsi DKI JakartacoreStrategic or Co-development Partner · 8 May 2026Collaboration with Dinas Pendidikan in the 'Dukcapil Guru Tamu' program, where Dukcapil officers visit schools to educate students about population administration and the importance of identity documents.
• Dinas Pariwisata dan Ekonomi Kreatif Provinsi DKI JakartaminorStrategic or Co-development Partner · 8 May 2026Collaboration in the 'Seribu Pulau Satu Data' program to bring population services to remote and tourist islands in the Thousand Islands (Kepulauan Seribu), combined with tourism data collection efforts.
• Inspektorat Provinsi DKI JakartaminorStrategic or Co-development PartnerCollaborated in anti-corruption socialization and campaigns (gratifikasi, suap, pemerasan, korupsi) to strengthen integrity in public services.
• PPATK (Pusat Pemberdayaan Kelembagaan APU PPT)minorStrategic or Co-development PartnerJoint anti-corruption training covering topics such as online gambling, illegal loans, and money laundering with Dukcapil staff.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Disdukcapil Kota Bandung: The municipal-level Dukcapil of Bandung, another major Indonesian urban center. Directly comparable as a peer municipal Dukcapil offering the same mandated services and operating under the same national SIAK/digital-ID framework.
• Disdukcapil Kota Surabaya: The municipal-level population and civil registration agency of Surabaya, one of the largest Indonesian cities. Directly comparable to DKI Jakarta's agency as another large-city Dukcapil office delivering the same suite of E-KTP, KK, KIA, and digital identity services to a similar urban demographic.
• Disdukcapil Provinsi Jawa Barat: The provincial Dukcapil of West Java, the most populous Indonesian province surrounding DKI Jakarta. Comparable in operating model (regional government department, same SIAK platform, same mandated service catalog) and competitive in scale (population >50M).
• Disdukcapil DI Yogyakarta: The provincial Dukcapil of the Special Region of Yogyakarta. Comparable as a peer Indonesian provincial population administration agency with similar service scope, digital platform ambitions, and citizen-engagement programs.

Broad incumbents

• Ditjen Dukcapil Kemendagri: The Directorate General of Population Administration under the Indonesian Ministry of Home Affairs is the national-level regulator and operator of the SIAK Terpusat system that Dinas Dukcapil DKI Jakarta runs on. It is comparable as the parent authority governing all Dukcapil offices and setting nationwide identity-management policy.
• Unique Identification Authority of India (UIDAI): India's national agency operating the Aadhaar biometric digital identity system covering 1.3B+ residents. Comparable as a government-run identity infrastructure provider at scale using biometric deduplication and digital authentication — a structural analog of Dukcapil's E-KTP and IKD systems.
• Immigration & Checkpoints Authority (ICA) of Singapore: Singapore's national agency responsible for identity cards (NRIC), immigration, and citizen registration. Comparable as a foreign government agency managing biometric national identity documents and digital identity services for residents.

Regional players

• Dinas Dukcapil Kota Bekasi: The municipal Dukcapil of Bekasi, a DKI Jakarta-adjacent city in West Java. Comparable as a peer Dukcapil office serving a dense urban/suburban population adjacent to Jakarta, with similar commuter dynamics that influence migration-registration workload.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/dukcapiljakarta
• Instagraminstagram.com/dukcapiljakarta
• LinkedInlinkedin.com/company/dinas-dukcapil-provinsi-dki-jakarta

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dinas Dukcapil Provinsi DKI Jakarta