Keston Medical Practice

What Keston Medical Practice does

Keston and Moorings Medical Practice is an NHS GP surgery operating two primary care sites in the London Borough of Croydon/Surrey border area: Keston Medical Practice at Purley War Memorial Hospital (856 Brighton Road, Purley, CR8 2YL) and The Moorings Practice at Kenley (2a Valley Road, Kenley, CR8 5DG). The practice delivers standard NHS general practice services to registered patients including consultations, appointments, preventive care, and chronic disease management. Services are free at the point of use for NHS patients, with funding flowing from NHS contracts rather than direct patient payments.

The practice operates as part of the Bourne Health network and is inspected and rated Good by the Care Quality Commission (CQC). Its technology stack is consistent with standard NHS GP practice operations: an online registration system via the NHS GP Registration portal, an online consultation system for non-emergency medical inquiries, and an AI-powered website chatbot named 'Patch' that assists patients with navigation and service discovery. The chatbot is explicitly limited to non-clinical tasks and cannot provide medical advice or assess symptoms. The practice holds multiple sector accreditations including Pride in Practice Silver (LGBTQ+ inclusive healthcare), Veteran Friendly status (NHS England), Mental Health Aware (MHFA England), Safe Surgeries (Doctors of the World), and Active Practice status.

The business model is NHS-funded primary care delivery. Revenue is derived from NHS contracts for providing GP services to a registered patient list, with no private pricing or fee-for-service component. The practice employs approximately 15 staff and serves as a community-led provider, with patient registration conducted through the standard NHS GP Registration system. The practice additionally participates in research collaborations with the Primary Care Research Alliance, RCGP Research & Surveillance Centre, the Clinical Practice Research Datalink, and the National Institute for Health Research.

Name

Keston Medical Practice

Legal name

Keston and Moorings Medical Practice

Website

https://kestonmedicalpractice.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Keston and Moorings Medical Practice is an NHS GP surgery operating two sites in Purley and Kenley, Surrey, as part of the Bourne Health network, providing free-at-point-of-use primary care to registered NHS patients with online registration and consultation tools.

Ownership category

akta.pro rank

Headquarters

HQ city

Purley

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. NHS Healthcare Services: The practice provides NHS-funded GP medical services to registered patients at no direct cost to patients, funded through the NHS. Revenue is derived from NHS contracts for delivering primary care services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Keston and Moorings Medical Practice provides NHS-funded general practice primary care services to registered patients from two physical sites in Purley and Kenley, Surrey. Services include routine GP consultations, preventive care, online patient registration, an online consultation system for non-emergency inquiries, and a website navigation chatbot. The practice operates within the Bourne Health network and accepts new NHS patients via the NHS online registration system.

Product overview

Keston and Moorings Medical Practice operates as a dual-location NHS GP surgery providing primary healthcare services to patients. The practice offers two physical locations: Keston Medical Practice in Purley and The Moorings Practice in Kenley. Patient-facing digital services include an AI chatbot named 'Patch' for website navigation and service discovery, an online consultation system for non-emergency medical inquiries, and online registration capabilities for new patients. The practices are part of the Bourne Health group and hold multiple accreditations including Care Quality Commission registration, Pride in Practice (LGBTQ+ inclusive), Veteran Friendly, and Mental Health Aware status.

Differentiator

Problem solved

Functional benefit

Products and services

• General Practice Medical Services NHS-funded primary care consultations, preventive care, and routine general practice services delivered to registered patients at the Purley and Kenley sites.
• Keston Medical Practice (Purley site) NHS GP surgery location at 856 Brighton Road, Purley, Surrey CR8 2YL, providing in-person general practice services to registered patients.
• The Moorings Practice (Kenley site) NHS GP surgery location at 2a Valley Road, Kenley CR8 5DG, providing in-person general practice services to registered patients.
• Online Consultation Service Digital channel that allows registered patients to submit non-emergency medical concerns to the practice online instead of visiting or telephoning.
• NHS GP Online Registration Online form that enables new patients to register with the practice through the NHS GP Registration system without paper-based onboarding.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Bourne HealthcoreOthersKeston and Moorings Medical Practice is part of Bourne Health network, providing integrated healthcare services across multiple GP practices in the area.
• Primary Care Research AllianceminorStrategic or Co-development PartnerPractice participates in the Primary Care Research Alliance, contributing to and benefiting from primary care research initiatives.
• RCGP Research & Surveillance CentreminorStrategic or Co-development PartnerPractice collaborates with RCGP Research & Surveillance Centre for primary care research and disease surveillance.
• Clinical Practice Research Datalink (CPRD)minorStrategic or Co-development PartnerPractice contributes patient data to CPRD, a UK government research service enabling public health research.
• National Institute for Health Research (NIHR)minorStrategic or Co-development PartnerPractice engages with NIHR to support health research and innovation in the NHS.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Operose Health (HCRG Care Group): Large UK provider of NHS primary care services operating numerous GP practices, now part of HCRG Care Group. Comparable as a multi-site NHS GP operator with corporate-style governance and centralized support functions.
• Modality Partnership: One of the UK's largest GP super-partnerships operating multiple NHS practices across a wide geography. Directly comparable as an at-scale NHS primary care provider organized under a partnership/network structure, addressing the same patient population and revenue model.
• The Practice Group: UK provider running NHS GP practices and urgent care services with a network operating model. Comparable in operating NHS-contracted primary care across multiple sites under a centralized brand.
• AT Medics (formerly part of Operose): London-focused NHS GP federation operating multiple GP practices across the capital, including in the Croydon borough area. Closely comparable as a multi-site NHS primary care operator serving similar urban/suburban patient populations.
• Chiltern Hills Healthcare: UK GP partnership operating multiple NHS practices in the South East. Comparable as a Surrey/South-East region multi-site NHS primary care provider with similar patient demographics and digital adoption profile.
• DMC Healthcare: UK provider of NHS primary care, community, and specialist services including GP practices. Comparable as an NHS-contracted primary care operator with multiple sites and similar patient base.
• Our Health Partnership: Large Birmingham-area GP super-partnership serving several hundred thousand NHS patients. Comparable as a multi-site NHS GP super-partnership demonstrating the at-scale primary care model Keston could evolve into under Bourne.

Broad incumbents

• Totally plc: UK healthcare services group providing urgent care, GP services, and elective care to the NHS. Comparable as a publicly-traded NHS primary and urgent care provider, though with a broader portfolio than Keston.

Others

• Primary Care Research Alliance: UK alliance enabling NHS GP practices to participate in clinical research and surveillance. Comparable as an ecosystem participant relevant to Keston's research-driven differentiation and adjacent revenue opportunities.
• Bourne Health: Parent network of GP practices including Keston and Moorings. Relevant as the immediate group structure governing Keston and a comparable multi-practice primary care operator in the same operating geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/keston-medical-practice

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Keston Medical Practice