Krajowa Informacja Skarbowa

What Krajowa Informacja Skarbowa does

Krajowa Informacja Skarbowa (KIS) is a Polish government administrative body that operates as part of Krajowa Administracja Skarbowa (KAS) under the supervision of the Ministry of Finance, headquartered at ul. Warszawska 5, Bielsko-Biała. Established in 2017, KIS serves as the primary taxpayer information and service portal for Polish citizens, residents, and businesses, issuing binding tax interpretations, processing tax information queries, and providing multichannel customer support across 380 tax offices nationwide. The organization operates a portfolio of interconnected digital platforms: e-Urząd Skarbowy (e-Tax Office) as the primary 24/7 self-service entry point, KSeF (Krajowy System e-Faktur) as the national electronic invoicing system, Twój e-PIT for pre-filled PIT tax returns (extended to entrepreneurs in 2024), PUESC for electronic customs and tax services, eMCeK (Multichannel Communication Center) integrating telephone/video/chat/email with Voicebot and Chatbot capabilities, e-TOLL for heavy vehicle tolling, granica.gov.pl for border services, and System EUREKA for curated tax and customs law information.

The technical architecture is built on the gov.pl unified government platform and integrates with Profil Zaufany (Trusted Profile) for authentication, with the MCU module providing token-based API access for commercial accounting software to KSeF. Distribution combines digital self-service, a unified infolinia (22 330 03 30 / 801 055 055), and physical tax offices.

KIS is funded through the Polish state budget and provides services free of charge to taxpayers; it does not generate commercial revenue and operates under public administration law rather than corporate governance structures. The current Director is Ewa Łuczak, reporting through KAS leadership (Marcin Łoboda as Head of KAS and Deputy Minister of Finance, Małgorzata Krok as Deputy Head of KAS). Recent strategic milestones include recognition as a 2025 laureate of the Public Management Foundation for innovative practices, the December 2025 migration of KIS into the unified gov.pl portal, and accelerated release of MCU token functionality to support KSeF commercial integrations.

Name

Krajowa Informacja Skarbowa

Legal name

Krajowa Informacja Skarbowa

Website

https://kis.gov.pl

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

Krajowa Informacja Skarbowa is a Polish government administrative body under the Ministry of Finance that provides statutory tax information, binding interpretations, e-invoicing (KSeF), and pre-filled tax returns (Twój e-PIT) to all Polish citizens and businesses through digital and physical channels.

Ownership category

akta.pro rank

Product category

Government Tax Administration Services

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Tax Preparation Services (541213), Accounting, Tax Preparation, Bookkeeping, and Payroll Services (5412), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150)

SIC

Services-Management Services (8741), Services-Services, Nec (8900)

akta.pro primary industry

Revenue Systems, E-Filing & Digital Tax Administration (BPAIADAO)

akta.pro secondary industries

Tax Return Filing, Processing & Assessment (BPAIADAC), State/Provincial Taxation & Revenue Administration (BPAIABAD)

Keywords

• Tax administration services
• National e-invoicing system
• Digital tax filing platform
• Government revenue authority
• Customs single window services

Headquarters

HQ city

Bielsko-Biała

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Government Budget Funding: As a government administrative body under the Ministry of Finance, KIS is funded through the state budget. It does not generate commercial revenue but provides public services for tax administration, information, and compliance.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Krajowa Informacja Skarbowa (KIS) is Poland's central tax information service operating within the National Revenue Administration (KAS) under the Ministry of Finance. It provides telephone, electronic, and in-person information on taxes, customs duties, and tax compliance for individual taxpayers and businesses, and operates the digital platforms (e-Urząd Skarbowy, KSeF, Twój e-PIT, PUESC, e-TOLL, EUREKA, granica.gov.pl) that enable citizens and companies to fulfil their tax and customs obligations.

Product overview

Krajowa Informacja Skarbowa operates a suite of interconnected digital government services organized around the e-Urząd Skarbowy (e-Tax Office) portal as the primary access point. The core portfolio includes KSeF (Krajowy System e-Faktur) for structured electronic invoicing, Twój e-PIT for pre-filled annual income tax returns (extended to business taxpayers since 2024), PUESC for electronic customs and tax services, the Multikanałowe Centrum Komunikacji (eMCeK) multichannel customer communication system integrating telephone/video/chat/email with Voicebot and Chatbot capabilities, e-TOLL for electronic toll payments, System Informacji Celno-Skarbowej EUREKA for tax and customs information, JPK_VAT with declarations for standardized audit file filing, and the Module Certyfikatów i Uprawnień (MCU) for KSeF token-based authentication. These products are built on the gov.pl platform and integrate with related government portals including granica.gov.pl for border information.

Differentiator

Problem solved

Functional benefit

Products and services

• e-Urząd Skarbowy (e-Tax Office)

Quantifiable outcome

• 90% call answer rate in Multichannel Communication Center
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Four partnerships are on record, tiered core.

• Ministerstwo Finansów (Ministry of Finance)coreStrategic or Co-development Partner · 10 December 2025The Ministry of Finance oversees KIS as part of Krajowa Administracja Skarbowa. Jointly developed the Multichannel Communication Center and e-Urząd Skarbowy platforms. Ministry provides policy direction while KIS handles implementation and taxpayer services.
• Centrum Informatyzacji Resortu Finansów (CIRF)coreTechnology or IntegrationCIRF collaborated with KIS on the implementation of the Multichannel Communication Center, providing technical infrastructure and integration services for the unified customer service platform across 380 tax offices.
• Izby Administracji Skarbowej (Tax Administration Chambers)coreStrategic or Co-development PartnerRegional tax administration chambers across Poland participate in the Multichannel Communication Center, coordinating customer service operations and sharing infrastructure.
• Krajowa Administracja Skarbowa (KAS)coreStrategic or Co-development PartnerKIS operates as part of KAS, the National Tax Administration. KAS encompasses tax offices, customs offices, and KIS to provide unified tax and customs administration services.

Scale indicators12 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Agence pour l'Informatique Financière de l'État (AIFE): French state agency responsible for financial IT systems including Chorus Pro e-invoicing platform and tax digital infrastructure. Comparable in operating mandatory e-invoicing systems and digital tax administration platforms.
• Vero Skatt (Finnish Tax Administration): Finnish Tax Administration providing pre-filled tax returns for all residents, MyTax e-service platform, and electronic filing. Comparable in operating pre-filled tax return services with high adoption rates across the entire population.
• Bundeszentralamt für Steuern (BZSt): German Federal Central Tax Office providing digital tax administration, electronic VAT filing, and taxpayer information services. Comparable in operating federal-level tax digital infrastructure including e-invoicing components.
• Belastingdienst (Dutch Tax and Customs Administration): Netherlands' tax authority providing pre-filled tax returns, electronic filing portals, and binding tax rulings. Comparable in offering highly digitized taxpayer services with strong pre-filling and e-government integration.
• Skatteverket (Swedish Tax Agency): Sweden's national tax authority offering pre-filled tax returns (around 5 million annually), digital tax services, and binding advance rulings. Comparable as a digitally-advanced Nordic tax administration with strong e-government integration.
• HM Revenue & Customs (HMRC): UK's tax authority operating Making Tax Digital, self-assessment platforms, and 24/7 digital tax services. Comparable as a national tax administration providing e-filing, pre-filled returns, and multi-channel taxpayer support to citizens and businesses.
• Internal Revenue Service (IRS): US federal tax administration providing electronic filing, tax information, and interpretations. Comparable in operating large-scale e-filing platforms, issuing binding rulings, and serving both individual and business taxpayers through digital and physical channels.
• Agencia Tributaria (AEAT): Spanish Tax Agency providing electronic tax filing, SII (Suministro Inmediato de Información) real-time VAT reporting, and digital taxpayer services. Comparable in operating advanced digital tax administration including real-time reporting systems.
• Agenzia delle Entrate: Italian Revenue Agency operating electronic invoicing systems (Sistema di Interscambio), pre-filled 730 forms, and online taxpayer portals. Directly comparable due to mandatory e-invoicing mandate and pre-filled tax return services.

Regional players

• Bundesministerium für Finanzen (BMF) - Austria: Austrian Federal Ministry of Finance overseeing tax administration including FinanzOnline, the country's electronic tax platform. Comparable as a regional peer operating e-government tax services for citizens and businesses within the EU.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/kas_gov_pl
• YouTubeyoutube.com/c/KrajowaAdministracjaSkarbowa
• Facebookfacebook.com/gov.pl.kas
• Instagraminstagram.com/krajowa.administracja.skarbowa
• LinkedInlinkedin.com/company/krajowa-informacja-skarbowa

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Krajowa Informacja Skarbowa