What Kidney Support Network Inc. does

Kidney Support Network Inc. (KSN) is a Queensland-based not-for-profit registered charity founded in 1981, providing support services to Queenslanders affected by chronic kidney disease (renal failure). Its core services are renal patient transport — with vehicles traveling over 4,000 km per month in Mackay and up to 10,000 km per month on the Sunshine Coast — alongside peer support groups, patient information resources, and guidance through dialysis and kidney transplantation journeys. KSN coordinates closely with major hospital renal units across Queensland and is staffed predominantly by volunteers, many of whom are kidney patients themselves, with a small paid team of 8 employees including Operations Manager Paula O'Neill.

The organization's revenue model is multi-stream and entirely non-commercial: six Op Shop retail locations across Queensland (Currimundi, Redcliffe, Marian, Sarina, North Mackay, South Mackay) sell donated goods to fund services; public tax-deductible donations are processed via a Squarespace donation platform; membership fees are collected; and grants are sourced from regional foundations and corporate partners including Mackay Community Foundation, Sisters of Charity Foundation, Queensland Gives, QCoal, Stanmore Resources, NQBP, and Macrossan Amiet Foundation. KSN has no proprietary technology platform — its infrastructure consists of standard tools for patient transport coordination, a Squarespace website, and newly funded POS systems for Op Shops.

KSN serves a long-tail customer base of CKD patients and their families across Queensland, with no enterprise-style customers and no recurring service contracts. Its go-to-market is community-led: the website (ksn.org.au) drives donations and volunteer recruitment, hospital partnerships enable patient referrals, and local sporting clubs and community organizations (Souths Leagues Club, Magpies Sporting Club, MP Services) provide fundraising and visibility. The organization is governed by a volunteer management committee (President Samantha Scott-Girgenti, Treasurer Steve Venz, Operations Manager Paula O'Neill) and is owned by no private investors.

Name

Kidney Support Network Inc.

Legal name

Kidney Support Network Inc.

Website

https://ksn.org.au

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

1–10 employees

Short description

Kidney Support Network Inc. is a Queensland-based not-for-profit registered charity, founded in 1981, that provides dialysis patient transport, peer support groups, and patient information services to Queenslanders affected by chronic kidney disease, funded through Op Shop retail, donations, and grants.

Ownership category

akta.pro rank

Product category

Chronic Kidney Disease Patient Support Services

NAICS

Other Individual and Family Services (624190), Social Assistance (624)

SIC

Services-Social Services (8300), Transportation Services (4700)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industry

Health & Support Communities (BPAMABAL)

Keywords

• Renal patient support
• Dialysis transport services
• Kidney disease charity
• Community patient transport
• Chronic kidney support

Headquarters

HQ city

Mackay

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Donations: KSN accepts tax-deductible donations (over $2.00) from the public to fund operations and services for kidney patients.
2. Op Shop Revenue: Revenue generated from operating multiple Opportunity Shops (Op Shops) selling donated goods, which funds the organization's support services.
3. Grants and Funding: KSN receives grants from various foundations and organizations including Mackay Community Foundation, Sisters of Charity Foundation, Queensland Gives, and others to fund specific programs and equipment.
4. Membership Fees: The organization collects membership fees from members who support the cause.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Kidney Support Network provides free community-based support services to Queenslanders affected by chronic kidney disease, including transport to and from hospital dialysis appointments, peer support groups, patient information resources, and community thrift shops (Op Shops) that generate revenue to fund these services. The organization is run primarily by dedicated volunteers and partners with major hospital renal units across Queensland.

Product overview

Kidney Support Network (KSN) is a not-for-profit registered charity providing a portfolio of support services for Queenslanders affected by chronic kidney disease. The organization operates a unified service model centered on patient transport (dialysis transport vehicles), peer support groups, and community Op Shops. Revenue from Op Shops and donations funds core patient services including information resources, volunteer coordination, and transport logistics. There is no formal product platform architecture; the portfolio consists of distinct service offerings rather than software products or modules.

Differentiator

Problem solved

Functional benefit

Products and services

• Renal Patient Transport Service Free transport service that conveys kidney patients to and from hospital for dialysis treatment across Queensland regions including Mackay and the Sunshine Coast, with vehicles traveling thousands of kilometers monthly.
• Support Groups Peer support groups for kidney patients, their families, and carers, providing personalized care and connections to major Hospital Renal Units across Queensland.
• Op Shops (Opportunity Shops) Community thrift shops staffed by volunteers that accept and sell donated items including books, clothing, accessories, kitchenware, DVDs, and children's items to generate revenue for KSN operations.
• Patient Information Services Educational resources and information library for renal patients covering kidney disease, treatment options including dialysis and transplantation, and wellness guidance.
• Donation Processing Tax-deductible donation collection services enabling community members to financially support kidney patient services, processed via a secure online Squarespace donation platform.

Named customers3 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/kidney-support-network-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kidney Support Network Inc.