Impiana KLCC Hotel

What Impiana KLCC Hotel does

Impiana KLCC Hotel is a single-asset full-service hospitality property located at No 13, Jalan Pinang in Kuala Lumpur's KLCC district, directly adjacent to the Petronas Twin Towers and connected via the KLCC pedestrian bridge to the Kuala Lumpur Convention Centre, KLCC Park, and Pavilion/Bukit Bintang shopping areas. The property is legally owned by Heritage Lane Sdn Bhd (Malaysian private limited company, registration 199901002104 / 477004-U) and operationally managed by Magma Hospitality Management (registration 199101013081 / 223393-A), with 201 employees. The product portfolio comprises five room categories (Superior Twin Plus, Deluxe Plus, Deluxe King/Twin, Club Deluxe King/Twin, Club Premier) and two suite options (Deluxe Suite, Impiana Suite), four on-site dining venues (Tonka Bean Cafe and Deli, Warung, Bohemia Coffee Bar, Cedar Restaurant & Bar), Swasana Spa offering Balinese/Thai/Malay-inspired wellness treatments, and event facilities supporting meetings, corporate functions, and weddings.

The business operates a direct-to-consumer model with revenue diversified across four streams: room accommodations (primary, with promotional rates up to 55% off), food and beverage (transactional across four outlets with menu items ranging from RM10.90+ breakfast combos to RM102.40+ high tea buffets), events and meetings (quote-based packages), and spa/wellness services. Distribution is conducted entirely through owned channels — hotel website booking engine, phone reservations (+603-2147 1111, toll-free 1-800-88-3100), walk-ins, WhatsApp (+60122351213), and a dedicated sales team for corporate and MICE business ([email protected]). Marketing relies on organic social channels (Instagram #ImpianaKLCC, Facebook, TikTok @impianaklcchotel) with no disclosed paid acquisition, OTAs referenced, or loyalty program infrastructure.

The company is privately held with no parent company, subsidiaries, funding rounds, patents, or certifications disclosed in the source material. No founding year, management team roster, awards, or regulatory actions are on record. The technology stack is limited to a standard hotel property management system with integrated booking, CRM, and POS — there is no proprietary technology, AI/ML capability, mobile application, or API surface disclosed. Geographic reach is single-country/domestic Malaysia, with Southeast Asia referenced as the broader market served.

Name

Impiana KLCC Hotel

Legal name

HERITAGE LANE SDN BHD

Website

https://kualalumpurhotels.impiana.com.my

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Impiana KLCC Hotel is a privately-held single-asset full-service hotel in Kuala Lumpur's KLCC district adjacent to the Petronas Twin Towers, owned by Heritage Lane Sdn Bhd and managed by Magma Hospitality Management, serving leisure travelers, business clients, MICE events, and spa guests across 7 room/suite categories and 4 dining outlets.

Ownership category

akta.pro rank

Product category

Hotel Accommodation

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Integrated Full-Service Hotel Complexes (Mixed-Use) (THAGAAAL)

akta.pro secondary industries

Resort Convention Hotels (THAGALAC), Corporate Conference Center Hotels (THAGALAF)

Keywords

• Hotel accommodation services
• Food and beverage dining
• Event and meeting venues
• Spa and wellness
• Wedding and celebration hosting

Headquarters

HQ city

Kuala Lumpur

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Room Accommodations: Hotel rooms and suites rental with various categories (Superior, Deluxe, Club, Suites) generating recurring nightly revenue from guests.
2. Food & Beverage: Four dining venues: Tonka Bean (Malaysian/international buffet), Warung (local Malaysian), Bohemia (coffee bar), Cedar (fine dining). Revenue from restaurant covers, beverage sales, and catering services.
3. Events & Meetings: Event spaces for corporate meetings, seminars, weddings, and private celebrations. Revenue from venue rental, event packages, and catering.
4. Spa & Wellness: Swasana Spa offering treatments inspired by Balinese, Thai, and Malay wellness traditions. Revenue from spa treatments and packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Impiana KLCC Hotel operates a single full-service hospitality property in Kuala Lumpur's KLCC district, providing guest room and suite accommodations across five room categories and two suite types. The property also runs four distinct dining venues (Tonka Bean, Warung, Bohemia, Cedar), meeting and wedding event packages, and the Swasana Spa offering traditional Asian wellness treatments.

Product overview

Impiana KLCC Hotel is a hospitality establishment offering accommodation, dining, and event services. The product portfolio includes: Rooms & Suites ranging from Superior Twin Plus to Impiana Suite, providing various levels of comfort from standard rooms to exclusive club-level accommodations; Dining venues comprising Tonka Bean Cafe and Deli, Warung (Malaysian cuisine), Bohemia Coffee Bar, and Cedar Restaurant & Bar (fine dining); Spa & Wellness through Swasana Spa featuring Asian-inspired treatments; and Event services including Meeting/Event Packages and Wedding Packages. The hotel positions itself as a destination for both business and leisure travelers in Kuala Lumpur's city center.

Differentiator

Problem solved

Functional benefit

Brands

• Swasana Spa: Spa and wellness center at Impiana KLCC Hotel offering treatments inspired by Balinese, Thai, and Malay heritage.
• Tonka Bean Cafe and Deli
• Bohemia Coffee Bar
• Cedar Restaurant & Bar
• Warung

Products and services

• Superior Twin Plus A welcoming twin room designed for both comfort and convenience, featuring spacious accommodations and essential amenities for business or leisure travelers.
• Deluxe Plus A room with extra space featuring comfortable bedding and practical in-room features, ideal for guests valuing relaxation and convenience.
• Deluxe King / Twin Elegantly furnished room with essential amenities and welcoming ambiance for both relaxation and productivity during a Kuala Lumpur stay.
• Club Deluxe King/Twin Club-level room offering exclusive club benefits and privileged access to enhanced services in the heart of Kuala Lumpur.
• Club Premier Exclusive accommodation available in king or twin configurations, featuring premium club facilities with personalized service and added privileges.
• Deluxe Suite A versatile suite suitable for hosting corporate functions to private celebrations, offering elegance and expert team support.
• Impiana Suite A spacious suite featuring a king-sized bed and separate living area, with exclusive access to top-tier facilities for rest and work.
• Tonka Bean Cafe and Deli All-day dining venue offering a fusion of traditional and contemporary Malaysian and international cuisines with buffet spreads and à la carte options.
• Warung Malaysian street food-inspired restaurant offering authentic classic comfort food including rich savory Malay dishes and Mamak classics, open daily 7PM-11PM.
• Bohemia Coffee Bar A sophisticated coffee bar offering premium Illy coffee and freshly prepared bites for casual meetings, working, or relaxation.
• Cedar Restaurant & Bar Fine dining venue at Level 15 combining Kuala Lumpur's skyline views with an exquisite culinary journey.
• Swasana Spa Spa offering curated treatments inspired by Balinese, Thai, and Malay heritage wellness traditions, including soothing massages and holistic therapies.
• Meeting/Event Package Meeting and event hosting service offering flexible setups, amenities, and attentive service for corporate discussions, workshops, or seminars.
• Event & Meeting Package Event hosting service for grand events and product launches, featuring versatile event spaces, flexible layouts, and exceptional amenities.
• Wedding Package Wedding celebration service featuring elegant ballrooms and personalized services tailored to create unforgettable special days.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• Heritage Lane Sdn BhdcoreOthers · 1 January 1999Property ownership entity for Impiana KLCC Hotel. Company registration: 199901002104 (477004-U).
• Magma Hospitality ManagementcoreOthers · 1 January 1991Hotel management company responsible for operating Impiana KLCC Hotel. Company registration: 199101013081 (223393-A).

Scale indicators3 records

Recent moves3 records

Expansion highlights2 records

Direct peers

• Traders Hotel Kuala Lumpur: Upper-upscale hotel in the KLCC area operated by Shangri-La, targeting business and leisure travelers with F&B and meeting offerings. Directly comparable product and guest mix within the same precinct.
• Grand Hyatt Kuala Lumpur: Premium full-service hotel in the KLCC area with comprehensive F&B, spa, and event facilities. Operates in the same micro-market as Impiana KLCC and competes head-to-head for corporate, leisure, and MICE guests.
• Mandarin Oriental Kuala Lumpur: Iconic luxury hotel adjacent to KLCC Park and Petronas Twin Towers, with multiple restaurants, spa, and meeting facilities. The closest direct competitor in terms of KLCC micro-location and product offering.
• Hilton Kuala Lumpur: Full-service international brand hotel in central Kuala Lumpur with extensive F&B, spa, and MICE facilities. Comparable business model and target customer segments despite slightly different micro-location.
• Four Seasons Hotel Kuala Lumpur: Luxury full-service hotel in the KLCC area with multiple dining outlets, spa, and event space. Competes with Impiana KLCC for premium leisure, corporate, and wedding/event demand in the same micro-market.
• The Westin Kuala Lumpur: Premium full-service hotel in Bukit Bintang, KL's main shopping and entertainment district. Comparable in offering (rooms, dining, events, spa) and competes for the same leisure and corporate traveler segments.
• Sheraton Imperial Kuala Lumpur: Full-service branded hotel in central Kuala Lumpur with multiple restaurants, event venues, and wellness facilities. Targets the same business and leisure segments as Impiana KLCC.
• Le Méridien Kuala Lumpur: Full-service premium hotel in central Kuala Lumpur offering rooms, dining outlets, event spaces, and wellness amenities. Direct competitor for the same corporate and leisure demand pool.
• Renaissance Kuala Lumpur Hotel: Full-service city-center hotel in KL with F&B, event, and wellness facilities. Comparable business model, scale, and target segments within the same urban hospitality market.
• Shangri-La Hotel Kuala Lumpur: Luxury full-service hotel in central Kuala Lumpur with multiple dining outlets, event venues, and a spa. Directly comparable in positioning, service breadth, and target segments (leisure, business, MICE) to Impiana KLCC.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/top
• Instagraminstagram.com/impianaklcc
• TikToktiktok.com/@impianaklcchotel
• LinkedInlinkedin.com/company/impiana-klcc-hotel

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Impiana KLCC Hotel