Lake Arrowhead Resort and Spa

What Lake Arrowhead Resort and Spa does

Lake Arrowhead Resort and Spa is a 173-room, AAA 4-Diamond full-service resort located at 5,174 feet elevation in the San Bernardino National Forest in Lake Arrowhead, California, approximately two hours from Los Angeles. The property traces its origins to the 1923 Arlington Lodge and has been operated under its current configuration since opening in November 1982 as the Lake Arrowhead Hilton; ownership has rested with Arrowhead Joint Venture, a Santa Monica-based firm, since 1989, and management has been provided by Benchmark Resorts and Hotels since April 2018. The resort is privately held with no disclosed venture capital or private equity investment.

The product portfolio spans three primary verticals: overnight accommodations (guestrooms, 11 suites, ADA-compliant rooms), food and beverage (Bin 189 restaurant and bar, Cafe Aromas coffee shop, and pool bar), and Spa of the Pines — a full-service spa offering massages, facials, body treatments, and wellness classes with a tiered monthly membership program. Secondary revenue streams include 19 meeting and event venues accommodating 10 to 400 guests, full-service wedding offerings (with elopement packages starting at a $1,000 site fee), and seasonal lake activities such as dock fishing, guided kayak tours, and pontoon boat tours on Lake Arrowhead. Operations rely on standard hospitality technology: SynXis for room booking, OpenTable for restaurant reservations, ChowNow for coffee shop ordering, Egiftify for gift cards, and the HALO App for fitness center workout tracking.

Go-to-market is direct-to-consumer via the resort's website, phone reservations (800-800-6792), and walk-in guests, augmented by Benchmark's distribution reach. The resort serves a diversified consumer base — leisure travelers and families, couples and wedding parties, corporate groups, Southern California residents, spa and wellness enthusiasts, and outdoor recreation seekers — with pricing spanning day passes ($50-$120), suite promotions (20% off), spa memberships ($75-$300/month), and military and first responder rates starting at $159 per night.

Name

Lake Arrowhead Resort and Spa

Legal name

Lake Arrowhead Resort and Spa

Website

https://lakearrowheadresort.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

51–100 employees

Short description

Lake Arrowhead Resort and Spa is a 173-room AAA 4-Diamond full-service mountain resort in Lake Arrowhead, California, offering accommodations, multiple dining outlets, a full-service spa, meeting and wedding venues, and lake activities to leisure, corporate, and local SoCal guests.

Ownership category

akta.pro rank

Product category

Resort Hospitality & Spa Services

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Destination Spa Resorts (THAGAMAA)

akta.pro secondary industry

Mountain & Adventure All-Inclusive Resorts (THAGAKAH)

Keywords

• Luxury resort accommodations
• Full-service spa services
• Mountain wedding venues
• Corporate meeting facilities
• Lake activity recreation

Headquarters

HQ city

Lake Arrowhead

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. Guest Room Accommodations: Primary revenue from 173 hotel rooms and suites ranging from standard guestrooms to presidential suite, with varying lake views and amenities. Pricing varies by room type, season, and availability.
2. Spa of the Pines Services: Full-service spa offering massages, facials, body treatments, and wellness classes. Revenue from individual treatments, day passes, and membership subscriptions.
3. Food & Beverage - Bin 189 Restaurant & Bar: On-site dining restaurant and bar offering breakfast, lunch, and dinner with lake views. Includes happy hour specials, live music events, and catering for events.
4. Café Aromas Coffee Shop: Coffee shop serving breakfast items and beverages, operating daily from 6:30 AM - 1:00 PM with online ordering capability.
5. Meetings & Events Venue Rental: Meeting spaces and event venues accommodating 10-400 guests, including ballrooms, conference rooms, and outdoor spaces. Revenue from venue rental, catering, and audiovisual services for corporate events and weddings.
6. Wedding Services: Wedding ceremony and reception services including lakeside ceremonies, elopement packages starting at $1,000 site fee, and full wedding packages at $105 per person for 2-course meal.
7. Spa Memberships: Monthly membership programs including Single ($90/month), Couples ($160/month), and Seasonal ($300/person/month) memberships with initiation fees and perks including 20% off spa treatments.
8. Lake Activities: Revenue from lake activities including dock fishing, private charter boat fishing, guided kayak tours (45 minutes), and pontoon boat tours (50 minutes). Activities operate seasonally, daily 8:00 AM - 6:00 PM.
9. Special Packages & Offers: Promotional packages including Spa & Wellness Getaway (15% off + $180 spa credit), Stargazing package (10% off + s'mores martinis + blanket), and seasonal offers for AAA/AARP members and SoCal residents.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Lake Arrowhead Resort and Spa is a 173-room AAA 4-Diamond mountain resort that sells overnight accommodations, a full-service spa (Spa of the Pines), multiple dining venues (Bin 189 Restaurant & Bar and Café Aromas), lake-based recreation, wedding services, and corporate meeting/event venues. The resort operates at 5,174 feet elevation on the shores of Lake Arrowhead in the San Bernardino National Forest and is managed by Benchmark Resorts and Hotels.

Product overview

Lake Arrowhead Resort and Spa is a AAA 4-Diamond resort offering a unified hospitality experience centered around its lakeside location in the San Bernardino Mountains. The core product portfolio includes 173 accommodations (guestrooms and suites with various configurations), three dining venues (Bin 189 restaurant/bar, Cafe Aromas coffee shop, pool bar), and Spa of the Pines full-service spa with day passes and memberships. Additional offerings encompass 19 meeting/event spaces accommodating 10-400 guests, wedding venues and planning services, seasonal lake activities (fishing, kayaking, pontoon tours), and complimentary wellness/fitness classes. The resort operates on a traditional hospitality model with property management through SynXis, restaurant reservations via OpenTable, online food ordering through ChowNow, and digital gift cards via Egiftify.

Differentiator

Problem solved

Functional benefit

Brands

• Bin 189: Full-service lakeside restaurant and bar offering breakfast, lunch, and dinner with stunning lake and mountain views, operated by Executive Chef Chris Dennis.
• Cafe Aromas
• Spa of the Pines

Products and services

• Accommodations (Guestrooms & Suites) 173 rooms including 11 suites offering various configurations (Standard, Lakeside, Balcony, Spa Suite, Lakeside Suite, Corner Suite, Presidential Suite, and ADA-compliant rooms) featuring natural wood accents, cozy linens, and views of the San Bernardino National Forest at 5,174 feet elevation.
• Bin 189 Restaurant & Bar Full-service lakeside restaurant and bar led by Executive Chef Chris Dennis, serving breakfast, lunch, and dinner with seasonal menus featuring locally sourced ingredients and lake views.
• Café Aromas On-site coffee shop open daily 6:30 AM - 1:00 PM, serving freshly brewed coffee and light breakfast favorites, with online ordering for to-go pick-up via ChowNow.
• Spa of the Pines Full-service spa offering massages (Swedish, Signature), body treatments (salt scrub, sugar scrub, body wraps), facials, facial enhancements, and waxing services, open daily 6:00 AM - 7:00 PM, using Eminence Organic Skin Care products.
• Spa Day Passes Day pass options for non-hotel guests offering access to spa amenities, fitness center, wellness classes, outdoor lakeside pool, and private beach, priced at $50-$120 per person depending on bundle and weekday versus weekend.
• Spa Membership Recurring monthly spa membership programs (Single, Couples, Seasonal, and First Responder/Service Professional tiers) providing discounts on spa services, spa retail, and resort dining, plus fitness center, locker room, and pool/beach access.
• Meetings & Events Versatile meeting and event spaces accommodating 10-400 guests across 19 distinct indoor and outdoor venues (including the 4,004 sq ft Lake Arrowhead Ballroom, boardrooms, and the 5,000 sq ft Resort Beach), complete with on-site catering and state-of-the-art audiovisual equipment.
• Weddings Full-service lakeside wedding venues and planning services including elopement packages starting at $1,000 site fee, reception packages at $105/person with 2-course meal, and various indoor and outdoor ceremony locations such as the Lakeside Deck, Wedding Lawn, and private beach.
• Lake Activities Seasonal lake-based recreation including dock fishing, private charter boat fishing, guided kayak tours (45 minutes), and pontoon boat tours (50 minutes) on Lake Arrowhead, available daily 8:00 AM - 6:00 PM.

Named customers1 record

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

One partnership is on record.

• Benchmark Resorts and HotelscoreOthers · 1 April 2018In April 2018, the resort became part of the Benchmark Resorts and Hotels umbrella which provides management services to hotels and conference centers around the world. Benchmark manages the resort's operations, marketing, and distribution.

Scale indicators5 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• The Lodge at Torrey Pines: AAA 5-Diamond luxury resort in La Jolla, California with full-service spa, multiple F&B outlets, and event venues. Comparable luxury positioning and group/leisure mix in the SoCal market.
• Waldorf Astoria Monarch Beach Resort & Club: AAA 5-Diamond Southern California coastal luxury resort with full-service spa, multiple restaurants, golf, and event spaces. Similar resort-with-spa operating model and SoCal drive-to market focus.
• Resort at Pelican Hill: AAA 5-Diamond Southern California luxury resort in Newport Coast with full-service spa, multiple dining venues, event spaces, and a strong wedding business. Comparable as a SoCal luxury resort competing for similar high-end leisure and group demand.
• Montage Laguna Beach: AAA 5-Diamond coastal California luxury resort with spa, F&B outlets, and event facilities targeting affluent leisure travelers and corporate groups. Comparable positioning, scale, and operational model.
• The Ritz-Carlton, Lake Tahoe: Luxury mountain resort with lake access and full-service spa in a Northern California alpine setting. Highly comparable as a premium, drive-to destination resort with year-round activities and AAA-level service standards.
• Four Seasons Hotel Westlake Village: Luxury Southern California resort with full-service spa, multiple dining venues, and event spaces. Comparable as a high-end SoCal drive-to resort competing for similar affluent leisure and corporate group demand.
• Hotel del Coronado: Historic Southern California beachfront resort with spa, dining, and event facilities. Comparable in heritage/longevity and as a destination resort in the SoCal drive-to leisure market.

Regional players

• Big Bear Mountain Resort: Mountain resort operator in the San Bernardino Mountains offering skiing, snowboarding, and mountain biking near Lake Arrowhead. Comparable as a regional mountain recreation destination competing for similar SoCal outdoor leisure demand.
• Catalina Island Resort Properties: Island destination resorts off the Southern California coast offering beach, spa, and event experiences. Comparable as a regional SoCal leisure destination alternative to mountain resorts like Lake Arrowhead.

Broad incumbents

• JW Marriott Desert Ridge Resort & Spa: Large-scale luxury resort under a major global hotel brand offering full-service spa, F&B, meeting/event space, and recreational amenities. Comparable product mix but operates as part of a broader chain portfolio with materially larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/lakearrowheadresortandspa
• Instagraminstagram.com/lakearrowheadresortandspa
• LinkedInlinkedin.com/company/lake-arrowhead-resort-and-spa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lake Arrowhead Resort and Spa