Les Bienveillants by Oui Care

What Les Bienveillants by Oui Care does

Les Bienveillants, founded in 1993 in Paris (originally as AssiDom and rebranded after joining the Oui Care group around 2013), is a French home care service provider operating a network of seven physical agencies across the Paris region (Paris 12, Paris 17, Versailles, Orléans, Nice, Asnières-sur-Seine, Argenteuil) and serving eight French departments. The company delivers in-home personal assistance services to elderly individuals, people with disabilities (including progressive disease cases), sick or disabled children, and people experiencing temporary or permanent loss of autonomy. Care is delivered by qualified life assistants (assistantes de vie / auxiliaires de vie) under two operating models: a 'mandataire' (intermediary) mode where the company recruits and manages caregivers on behalf of clients who remain the legal employer, and a 'prestataire' (direct provider) mode where caregivers are direct employees of the company. Pricing starts at €25.00 TTC/hour for mandataire services and €206 TTC/night for night-shift services, with French residents eligible for a 50% tax credit.

The underlying operational backbone is the CITYZEN software platform, described as France's leading home care service management software, used to administer client data, manage service delivery, and ensure data continuity. The company holds a Qualicert service-quality certification (Certificate #5876, annually audited by SGS under COFRAC accreditation, originally obtained in 2008) and a French government agrément (SAP390934362) issued by Direccte d'Ile-de-France. Les Bienveillants is structured as a SARL with €90,000 capital (RCS Paris n°392 934 362) and is a wholly-owned subsidiary of Oui Care, France's leader in personal services and a mission-driven company ('entreprise à mission'). Distribution is anchored by in-person agency visits, a phone intake line open seven days a week including holidays, and a franchise model for external expansion. Customer acquisition is driven by referrals from healthcare professionals (hospitals, doctors, social workers, CLICs), word-of-mouth, customer testimonials, and PR features on Bsmart TV and BFM TV.

The company reports 10,000 cumulative families served since 1993, a 100% recommendation rate in its 2023 satisfaction survey, and 87%/58% 'very satisfied' ratings in mandataire and prestataire modes respectively. Houda Karaouli serves as Directrice Déléguée. Key competitive differentiators cited include early Qualicert certification (one of the first in France), a 48-hour (often sub-24-hour for hospital discharge) service deployment commitment, 24/7/365 availability, and caregiver credentialing standards requiring diplomas or minimum three years of experience.

Name

Les Bienveillants by Oui Care

Legal name

Les Bienveillants

Website

https://les-bienveillants.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Les Bienveillants by Oui Care is a French home care service provider, founded in 1993, operating seven agencies across Paris and other French regions, delivering qualified in-home life assistance to elderly, disabled, and dependent individuals via mandataire and prestataire service models.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industries

In-Home Dementia Care Services (Specialized Personal Care) (HLADACAI), Overnight Respite Care (HSABAGAB), Overnight & Short-Shift Companion Sitter Services (HSABAAAJ)

Keywords

• Home care services
• Elderly assistance
• Disability home care
• Personal care aides
• Post-hospitalization support

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Home Care Services (Mode Mandataire): Les Bienveillants operates primarily in 'mandataire' mode where they recruit, train, and manage life assistants (auxiliaires de vie/assistantes de vie) who provide care services to clients. They handle administrative tasks on behalf of individual clients who remain employers. Revenue is generated through service fees based on hours of care provided.
2. Prestataire Mode Services: The company also operates in 'prestataire' mode where they directly employ care assistants and provide full-service care solutions to clients, managing all employment responsibilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Les Bienveillants provides in-home personal care and assistance services delivered by qualified life assistants (auxiliaires de vie) to elderly individuals, persons with disabilities, sick or disabled children, and people experiencing loss of autonomy, including post-hospitalization recovery. Services span personal hygiene, meal preparation, housekeeping, mobility support, cognitive stimulation, and overnight care, delivered under both mandataire (intermediary) and prestataire (direct employment) service models.

Product overview

Les Bienveillants is a home care and accompaniment service provider offering four core service categories: assistance for elderly individuals, people with disabilities, sick or disabled children, and individuals with loss of autonomy. The company operates through two service models (mandataire intermediary and prestataire direct service) and provides supplementary night care services. All services are delivered by qualified life assistants (assistantes de vie/auxiliaires de vie) who are trained and certified. The company is part of the Oui Care group and holds Qualicert quality certification.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Care for Elderly Persons (Aide à domicile pour personnes âgées)

Quantifiable outcome

• 100% recommendation rate among surveyed clients
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core, supporting and minor.

• Oui Care GroupcoreStrategic or Co-development PartnerLes Bienveillants is a subsidiary of Oui Care Group, described as the leader in personal services in France. The group is an 'entreprise à mission' (mission-driven company) with ambition to reconcile economic performance with contribution to the common good. Les Bienveillants operates as a brand under this umbrella.
• SGScoreImplementation/ SI/ Consulting PartnerSGS conducts annual audits of Les Bienveillants' quality management systems as an accredited certification body (COFRAC accredited). They verify compliance with Qualicert standards for home care service quality.
• CITYZENsupportingTechnology or IntegrationCITYZEN provides home care management software, described as France's leading provider of such software. Les Bienveillants uses their platform to administer client data, manage services, and ensure data security.
• Jaccede.comminorGTM or Marketing PartnerAccessibility information platform created by Damien Birambeau to help people with reduced mobility find accessible locations. Les Bienveillants promotes this resource to clients and stakeholders.

Scale indicators6 records

Recent moves13 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/lesbienveillants

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Les Bienveillants by Oui Care