LINK MEDIATION SERVICES LTD

What LINK MEDIATION SERVICES LTD does

LINK Mediation Services Ltd is a UK-based professional services firm specializing in mediation, restorative justice, and consultancy across multiple dispute resolution verticals. Founded in 2014 and headquartered in Liverpool with a second office in Manchester, the company serves public sector clients including Local Authorities, Registered Providers of social housing, NHS trusts, schools, and Clinical Commissioning Groups, as well as private individuals and businesses. Its service portfolio spans eight distinct practice areas: Housing & Community, Special Educational Needs & Disabilities (SEND), Family, Commercial, Employment & Workplace, Health & Social Care, Restorative Justice, and Other Services.

The company's core offering is human-delivered mediation services led by accredited professionals, including Managing Director Jan McDermott, Operations Director Laura Green, and Workplace Specialist Tracey Adekoya. Its distinguishing capability is the proprietary Resolution+ methodology, a data-informed mediation approach that aims to ensure agreed resolutions remain in place and tracks key performance indicators. The firm reports a 97% average success rate across all mediation work, with comparable rates in family mediation (95%) and SEND mediations (97%), and has facilitated over 400 restorative justice meetings and 300+ health and social care mediations over 25 years.

LINK operates on a professional services revenue model with pricing structured around case fees shared between disputing parties, supplemented by contract and retained engagements with public sector buyers. Go-to-market relies on direct engagement through a freephone helpline (0800 999 5544), email, professional referrals from institutional partners, and registration with the Civil Mediation Council and College of Mediators. The firm is founder-led, privately held with no institutional investment or parent company, and operates with a small team of approximately six employees.

Name

LINK MEDIATION SERVICES LTD

Legal name

LINK Mediation Services Ltd

Website

https://linkmediation.co.uk

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

LINK Mediation Services Ltd is a UK-based professional services firm providing human-delivered mediation, restorative justice, and consultancy across Housing, SEND, Family, Commercial, Employment, Health & Social Care, and Restorative Justice practice areas, primarily serving public sector clients including Local Authorities, NHS, schools, and Registered Providers of social housing.

Ownership category

akta.pro rank

Product category

Professional Mediation & Dispute Resolution Services

NAICS

Other Legal Services (54119), Other Individual and Family Services (624190)

SIC

Services-Legal Services (8111), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Mediation, Negotiation Support & Peace Processes (BPADAFAC)

akta.pro secondary industries

Victim Services & Witness Assistance (Justice System) (BPAIAFAJ), Legal Aid & Client Advocacy Services (BPAGAEAM)

Keywords

• Mediation services
• Dispute resolution
• Restorative justice
• Workplace mediation
• Community mediation

Headquarters

HQ city

Liverpool

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Mediation Services: LINK provides mediation services across multiple practice areas including Housing & Community, SEND, Family, Commercial, Employment, and Health & Social Care. The company works with Registered Providers, Local Authorities, NHS, schools, and private individuals. Services are delivered under contract, on a retained basis, or 'as and when' required, depending on client needs.
2. Restorative Justice Services: Facilitation of victim-offender conferencing and restorative justice meetings for the criminal justice sector. The company has facilitated in excess of 400 meetings (approximately 1600 hours of restorative practice) over 25 years.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

LINK Mediation Services is a UK-based professional mediation firm providing dispute resolution services across Housing & Community, SEND (Special Educational Needs & Disabilities), Family, Commercial, Employment & Workplace, Health & Social Care, and Restorative Justice practice areas. The company delivers accredited human-mediated services under contract, retained, or "as and when" arrangements to public sector organisations, Registered Providers, commercial businesses, and private individuals. Their proprietary Resolution+© methodology ensures agreed resolutions remain in place, with a documented 97% average success rate across all mediation work.

Product overview

LINK Mediation Services operates as a single, unified mediation service provider offering specialist dispute resolution across eight distinct service areas. The company does not offer a software platform but provides human-mediated services led by accredited professionals including Jan McDermott (Managing Director), Laura Green (Operations Director), and Tracey Adekoya (Workplace Specialist). Services span Housing & Community, SEND, Family, Commercial, Employment, Health & Social Care, Restorative Justice, and Other Services, with each practice area staffed by domain-expert mediators. The company emphasises its Resolution+ approach and reports a 97% average success rate across all mediation work.

Differentiator

Problem solved

Functional benefit

Products and services

• Housing & Community Mediation

Quantifiable outcome

• 97% average success rate across all mediation work
• +11 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Civil Mediation CouncilcoreOthersLINK is a registered provider with the Civil Mediation Council, indicating compliance with professional standards for mediation services in the UK.

Scale indicators12 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• National Family Mediation (NFM): NFM is a UK charity providing family mediation services for separation, divorce, and child arrangements. Directly overlaps with LINK's Family Mediation practice and shares the public-sector referral model.
• Relate: Relate is a UK charity offering relationship counselling, family mediation, and sex therapy. Overlaps with LINK's Family Mediation and broader relationship-conflict services, with comparable accredited practitioner model.
• Resolution: Resolution is a UK membership organisation of family justice professionals (lawyers, mediators, arbitrators) committed to non-confrontational family dispute resolution. Peer in the family mediation space with a broader legal-professional network.
• ADR Group: ADR Group is a leading UK alternative dispute resolution provider operating a national panel of accredited mediators, with services across commercial, civil, workplace, and family mediation. Directly comparable to LINK's full-service mediation model.
• Centre for Effective Dispute Resolution (CEDR): CEDR is the UK's foremost mediation and alternative dispute resolution body, operating a national mediator panel and training accredited mediators across commercial, civil, and workplace disputes. It is the broadest direct competitor to LINK across multiple practice areas.

Others

• Restorative Justice Council: The Restorative Justice Council is the UK independent membership body for restorative justice practitioners and providers. Not a direct competitor but the principal accreditation and standards body for LINK's restorative justice practice.
• College of Mediators: The College of Mediators is a UK professional membership body for mediators, providing accreditation and complaints oversight. LINK is referenced as a registered provider; it serves as an industry body rather than a competitor.

Regional players

• Citizens Advice: Citizens Advice is a UK-wide charity providing free, independent advice on legal, housing, employment, and family matters, including some mediation referrals. Overlaps with LINK's individual client referral channels and public sector orientation.

Emerging players

• Mediator Network (formerly UK Mediation): Mediator Network is a UK-based mediation practitioner body providing accredited mediators across civil, commercial, and workplace disputes. Comparable niche mediation provider with similar accreditation standards.
• Michelle Howard Mediators: Michelle Howard Mediators is a UK mediation firm providing civil, commercial, employment, and workplace mediation. A smaller-scale, niche mediation provider comparable to LINK in size and service breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/link-mediation-services-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LINK MEDIATION SERVICES LTD