Madison County Sheriff's Office, Idaho

What Madison County Sheriff's Office, Idaho does

The Madison County Sheriff's Office is the primary county law enforcement agency for Madison County, Idaho, headquartered with its Detention Center at 145 E Main St in Rexburg, with a satellite Driver's License and Fingerprinting Office at 510 N 2nd E. The agency operates seven interconnected divisions: Patrol (covering ~473 square miles and 450+ miles of roads, including unincorporated areas, Sugar City, waterways, and BLM lands), Detectives (felony investigations), Detention (jail housing for Madison County and contracting agencies including Rexburg PD, Immigration, Saint Anthony Work Camp, and Teton County), a 24/7 Dispatch Center coordinating fire/EMS/law enforcement response, a Civil Division (summons, complaints, protection orders, garnishments, subpoenas, evictions, Sheriff's sales), a Driver's License Office (Idaho licenses, state IDs, permits, CDL testing under ITD delegation), and an E.911 I.T. team managing the underlying VOIP, digital IP radio, virtual Microsoft server/desktop, firewall, proxy, and VPN infrastructure. Specialized capabilities include an SRT/SWAT tactical team shared jointly with the Fremont County Sheriff's Office, a D.A.R.E. drug-education program with four certified instructors, and digital inmate communications (telephone and video visitation) provided under contract by Telmate.

The business model is government-funded rather than commercial. Primary funding derives from Madison County tax revenues, supplemented by a published schedule of statutory service fees set by Madison County Ordinance or Idaho state regulation: $70 per civil document return, $10 (cash) per set of two fingerprint cards, $30-$60 for driver's licenses depending on age and term, and small transaction-based fees for Telmate inmate calls and $1.25 voicemails. The agency also generates intergovernmental revenue by housing inmates for neighboring jurisdictions (Rexburg PD, Immigration detainees, Teton County, Saint Anthony Work Camp) and commissions from inmate telephone services. Marketing and outreach are limited to organic social (Facebook, Twitter @IdahoMCSO), the official website madisonsheriff.com, and RSS, with appointment-based digital channels for driver's license and fingerprinting services. The agency has 36 employees and serves Madison County — Idaho's fastest-growing county (43% population growth over the past decade) — with a combined SRT/SWAT coverage area extending to Fremont County.

Name

Madison County Sheriff's Office, Idaho

Legal name

Madison County Sheriff's Office

Website

https://madisonsheriff.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Madison County Sheriff's Office is a county law enforcement agency in Rexburg, Idaho providing 24/7 patrol, detention, dispatch, civil process, driver's license, and specialized SRT/SWAT services to Madison County residents, visitors, and contracting agencies.

Ownership category

akta.pro rank

Product category

Law Enforcement / Public Safety

NAICS

Police Protection (922120), Justice, Public Order, and Safety Activities (9221)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

Keywords

• Law enforcement services
• Emergency dispatch services
• Civil document service
• Detention services
• Public safety

Headquarters

HQ city

Rexburg

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Tax Revenue: Primary funding through county tax revenues to support general law enforcement operations, patrol, detention, and administrative functions.
2. Service Fees: Fees collected for specific services including civil service processing ($70.00 per return), driver's license issuance, fingerprinting ($10.00), and inmate services.
3. Inmate Telephone Services Commission: Revenue generated through Telmate inmate telephone calling services including collect calls, prepaid calls, and debit calls. Telmate provides multiple calling options for inmates to stay connected with family and friends.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The Madison County Sheriff's Office is a county government law enforcement agency that provides public safety services across Madison County, Idaho. Its core offerings include patrol coverage of approximately 473 square miles, 24/7 E-911 emergency dispatch, criminal investigations, jail/detention services, civil document service, driver's license and state ID issuance on behalf of the Idaho Transportation Department, D.A.R.E. education, SRT/SWAT tactical response, and fingerprinting.

Product overview

Madison County Sheriff's Office is a county law enforcement agency providing comprehensive public safety services through multiple divisions. The office operates a unified service model with interconnected divisions including Patrol, Detectives, Detention, Dispatch, Civil, Driver's License, and E-911 IT. Specialized units include SRT/SWAT tactical team and D.A.R.E. education program. Additional services include inmate telephone and visitation systems (via Telmate), fingerprinting, and public records requests.

Differentiator

Problem solved

Functional benefit

Products and services

• Patrol Services Law enforcement patrol covering approximately 473 square miles and 450+ miles of roads in unincorporated Madison County and Sugar City, including waterways and BLM lands, for residents and visitors.
• Emergency 911 Dispatch 24/7 emergency call center coordinating fire, EMS, and law enforcement responses for Madison County.
• Detention Center Services Jail services housing adults accused or convicted of criminal and civil violations, serving agencies including Rexburg Police Department, Immigration, and neighboring counties.
• Criminal Investigations Criminal investigation services for felony crimes, with detectives participating in Tri-County Sheriff's Investigations, Upper Valley Major Crimes Task Force, and Upper Valley Drug Task Force.
• Civil Services Civil and court document service including summons, complaints, protection orders, garnishments, subpoenas, evictions, and Sheriff's sales of property.
• Driver's License Services Idaho driver's license, state ID card, and permit issuance including vision testing, computerized knowledge exams, and CDL testing, provided on behalf of the Idaho Transportation Department.
• D.A.R.E. Program Drug Abuse Resistance Education program with certified instructors providing classroom lessons for K-12 students on resisting peer pressure and living drug-free.
• SRT/SWAT Tactical Response Sheriff's Response Team providing tactical operations for high-risk incidents including crisis negotiations, barricaded suspects, bomb threats, and drug investigations across Madison and Fremont Counties.
• Fingerprinting Services Fingerprinting services at $10 cash per set of two cards, available by appointment at the Driver's License Office.
• Inmate Telephone and Visitation Services Telmate-contracted inmate calling services including collect calls, prepaid calls, debit calls, number blocking, voicemail, and video visitation for inmates and their families.
• Public Records Request Public records request service via the NextRequest online portal.

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• TelmatecoreTechnology or IntegrationTelmate provides inmate telephone calling services including collect calls, prepaid calls, debit calls, and video visitation. The partnership enables inmates to stay connected with family and friends through multiple calling options and a video visitation system.
• Onsolve CodeREDcoreTechnology or IntegrationCodeRED emergency alert system allows the Sheriff's Office to send emergency messages to residents for their area and enables citizens to input important information to their profiles for emergency preparedness.
• Fremont County Sheriff's OfficecoreStrategic or Co-development PartnerCombined SRT/SWAT team serving both Madison and Fremont Counties. The two counties recently combined resources for effective use of taxpayer money in training, equipment, and overall operating costs.
• Tri-County Sheriff's InvestigationscoreStrategic or Co-development PartnerDetective section participates in Tri-County Sheriff's Investigations for collaborative criminal investigations across multiple jurisdictions.
• Upper Valley Major Crimes Task ForcecoreStrategic or Co-development PartnerDetective participation in regional task force for major crimes investigations.
• Upper Valley Drug Task ForcecoreStrategic or Co-development PartnerDetective participation in regional drug task force for narcotics investigations and enforcement.
• Eastern Idaho CERTminorStrategic or Co-development PartnerCommunity Emergency Response Team program that educates people about disaster preparedness and trains them in basic disaster response skills.
• Idaho Transportation Department (ITD)coreChannel Partner/ Reseller/ DistributorThe Sheriff's Office issues Idaho Driver's licenses, State ID cards, and Driver's License Permits on behalf of ITD. Examining applicants and testing is conducted under ITD requirements.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Others

• Telmate (Renalogic / GTT Communications): Third-party vendor that delivers Madison County's inmate telephone, voicemail, and video-visitation services. While a supplier rather than a competitor, it is a structural counterparty whose commission economics directly affect the Sheriff's Office's ancillary revenue.

Direct peers

• Bannock County Sheriff's Office, Idaho: Southeast Idaho sheriff's office delivering analogous municipal-style law enforcement services (patrol, detectives, detention, civil). Shares regional task-force participation and similar E.911/dispatch technology vendors.
• Bonneville County Sheriff's Office, Idaho: Nearby eastern Idaho sheriff's office serving a larger population base. Same statutory structure (patrol, detention, detectives, civil), same state regulatory environment for fees and licensing, and shared regional task-force footprint.
• Fremont County Sheriff's Office, Idaho: Adjacent Idaho county sheriff's office that already shares Madison County's SRT/SWAT tactical team. Operates the same statutory mandate (patrol, detention, civil, dispatch, detectives) over a comparable rural jurisdiction and uses overlapping partner vendors like Telmate.
• Jefferson County Sheriff's Office, Idaho: Neighboring rural Idaho sheriff's office with comparable population scale and statutory mandate. Operates patrol, detention, and dispatch with similar dependence on county tax revenue and small headcount.
• Bingham County Sheriff's Office, Idaho: Eastern Idaho sheriff's office providing the same core services (patrol, detention, civil, detective) under the same Idaho statute, serving a rural county of comparable geographic scale.

Broad incumbents

• Idaho State Police: Statewide law enforcement agency providing overlapping patrol, criminal investigation, and emergency-response services across Idaho — a broader incumbent that performs similar functions at scale, including the sex-offender registry referenced in Madison County's partnerships.

Regional players

• Teton County Sheriff's Office (Wyoming): Regional sheriff's office in the broader Teton region operating with the same statutory mandate, comparable rural workload, and overlapping traveler/tourism demand profile — relevant for comparative performance benchmarking in rural mountain counties.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/IdahoMCSO
• Facebookfacebook.com/madison.sheriff.idaho
• LinkedInlinkedin.com/company/madison-county-sheriff-s-office-idaho

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Madison County Sheriff's Office, Idaho