Motor Accident Insurance Commission (MAIC)

What Motor Accident Insurance Commission (MAIC) does

Motor Accident Insurance Commission (MAIC) is a Queensland Government statutory body, established on 1 September 1994 under the Motor Accident Insurance Act 1994 and positioned within Queensland Treasury, that serves as the exclusive regulator of Queensland's Compulsory Third Party (CTP) insurance scheme. MAIC supervises three licensed CTP insurers (Suncorp, QBE, and Allianz following RACQ Insurance's October 2023 withdrawal), oversees the Nominal Defendant as insurer of last resort for unidentified or uninsured vehicles, and monitors the National Injury Insurance Agency, Queensland (NIISQ Agency) which provides lifetime treatment, care, and support to seriously injured road users regardless of fault. The Commission's remit covers more than 5 million registered vehicles and a scheme that collected $2.07 billion in premiums in 2024-25, delivering a 73% premium-to-claimant-benefit efficiency that is the highest among Australian CTP schemes.

MAIC operates a portfolio of digital platforms including the public MAIC website (maic.qld.gov.au), the Queensland CTP Portal for online claim submission and treatment plan lodgment, the newly launched CTP Secure integrated platform (combining the Personal Injury Register, CTP Premium Filing system, and MAIC Exchange), and self-service tools such as the Compare Pricing Tool, vehicle CTP insurer lookup, My Whiplash Navigator (an evidence-based whiplash recovery guide co-designed with UQ RECOVER), and a downloadable CTP medical certificate template. AI and automation capabilities include the Injury Coding Assistant (an AI tool that automates injury coding of medical certificates, listed on the Queensland Government Our Thriving Digital Future: 2023-26 Action Plan) and Andi (an NLP-powered virtual assistant). MAIC funds an extensive research and rehabilitation ecosystem, including long-standing collaborations with QUT CARRS-Q, Griffith University, UniSC, UQ RECOVER, and the Jamieson Trauma Institute, alongside community programs such as Braking the Cycle (over 6,000 participants since inception) and Changing Gears for First Nations communities.

MAIC's revenue model is statutory and levy-based rather than commercial. Funding flows from levies embedded in CTP premiums (Statutory Insurance Scheme Levy of $2.00 per Class 1 vehicle, Nominal Defendant Levy of $4.00, Hospital and Emergency Services Levy of $9.20, NIISQ Levy of $123.80, and an $8.60 Administration Fee per policy), penalties and compliance income ($13.9 million in 2024-25), and investment returns on fund assets ($19.0 million for MAIC and $84.4 million for the Nominal Defendant in 2024-25). Distribution of CTP insurance is embedded in Queensland's vehicle registration process via DTMR, with motorists selecting a licensed insurer at registration; MAIC's own go-to-market is community-led through research partnerships, stakeholder forums, and public education rather than direct sales. The Commission recorded an operating surplus of $3.1 million in 2024-25 and is wholly owned and controlled by the Queensland Government with no external shareholders.

Name

Motor Accident Insurance Commission (MAIC)

Legal name

Motor Accident Insurance Commission

Website

https://maic.qld.gov.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Queensland Government statutory body that regulates the state's Compulsory Third Party (CTP) insurance scheme, supervising licensed insurers and the Nominal Defendant fund, operating digital claims platforms, and funding road safety and rehabilitation research serving over 5 million registered vehicle owners.

Ownership category

akta.pro rank

Product category

Insurance Regulation (Compulsory Third Party Insurance)

NAICS

Direct Property and Casualty Insurance Carriers (524126), Insurance Carriers (5241), Claims Adjusting (524291)

SIC

Fire, Marine & Casualty Insurance (6331), Insurance Carriers, Nec (6399)

akta.pro primary industry

Motor Vehicle Liability Insurance (FSAJAMAC)

akta.pro secondary industry

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

Keywords

• Compulsory third party insurance
• Insurance scheme regulation
• Personal injury claims management
• Motor accident compensation
• Road safety research funding

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. CTP Insurance Premium Levies: MAIC and Nominal Defendant are funded by statutory levies embedded in CTP insurance premiums. These include: Statutory Insurance Scheme Levy ($2.00 per Class 1 vehicle), Nominal Defendant Levy ($4.00 for Class 1 vehicles), Hospital and Emergency Services Levy ($9.20 for Class 1 vehicles), NIISQ Levy ($123.80 for Class 1 vehicles), and Administration Fee ($8.60 per policy). Total premiums collected in 2024-25 were $2.07 billion.
2. Compliance Fines and Penalties: Revenue from compliance fines related to CTP insurer oversight and penalties for fraudulent activities such as claim farming. Penalties and other income was $13.9 million in 2024-25.
3. Investment Returns: MAIC and Nominal Defendant earn investment returns on financial assets held in their respective funds. MAIC had investment gains of $19.0 million in 2024-25. Nominal Defendant had investment gains of $84.4 million in 2024-25.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

MAIC is the Queensland Government statutory regulator for the Compulsory Third Party (CTP) insurance scheme, overseeing three licensed CTP insurers and managing the Nominal Defendant fund for uninsured/unidentified vehicle claims. It enables motorists to obtain mandatory CTP insurance as part of vehicle registration and supports injured claimants with compensation, medical treatment, and rehabilitation through digital claim platforms. The organisation also funds road safety and rehabilitation research, enforces compliance with anti-fraud laws (notably claim farming), and operates the National Injury Insurance Scheme Queensland (NIISQ) for lifetime care of seriously injured road users.

Product overview

MAIC operates a suite of digital products and platforms for Queensland's Compulsory Third Party (CTP) insurance scheme. The core public platform consists of the MAIC Website (maic.qld.gov.au), which provides informational resources and self-service tools. The Queensland CTP Portal (ctpportal.maic.qld.gov.au) serves as the primary digital channel for claimants and legal representatives to submit and manage CTP claims online. The newer CTP Secure platform integrates the Personal Injury Register (PIR), CTP Premium Filing system, and MAIC Exchange — a secure document exchange application for insurers — into a unified interface. Supporting AI-powered tools include the Injury Coding Assistant (automated injury classification from medical certificates) and the virtual assistant Andi. Self-service tools include a Compare Pricing Tool, vehicle CTP insurer lookup, My Whiplash Navigator (evidence-based whiplash recovery guide), and a downloadable CTP medical certificate RTF template. MAIC also operates an Open Data Program releasing CTP statistics and scheme insights. The Nominal Defendant manages a separate claims management system for unidentified/uninsured vehicle claims.

Differentiator

Problem solved

Functional benefit

Products and services

• MAIC Website (maic.qld.gov.au) Public-facing website providing information about Queensland's CTP insurance scheme, claim processes, rehabilitation resources, research initiatives, and online tools for claimants and motorists.
• Queensland CTP Portal (ctpportal.maic.qld.gov.au) Digital portal enabling claimants and their legal representatives to submit and manage CTP insurance claims online, lodge treatment plans, and track claim status. Over 1,200 treatment plans were lodged through the portal in 2022-23.
• CTP Secure Integrated digital platform for licensed CTP insurers combining the Personal Injury Register (PIR), CTP Premium Filing system, and MAIC Exchange into a single secure interface for compliance, reporting, and document exchange.
• MAIC Exchange Secure reporting application enabling licensed CTP insurers to exchange notifications and documents with MAIC in compliance with regulatory requirements, replacing manual email-based processes.
• Injury Coding Assistant AI-powered tool that automates injury coding of CTP medical certificates, classifying injuries from certificate data without manual coding and relieving skilled staff from routine tasks.
• Compare Pricing Tool Online tool allowing users to compare CTP insurance pricing across the three licensed insurers in Queensland.
• Find a Vehicle's CTP Insurer Online search tool enabling users to look up the CTP insurer associated with a specific vehicle registration in Queensland.
• Andi Virtual Assistant Online AI-powered virtual assistant that responds to stakeholder enquiries and provides automated text-based information about the CTP insurance scheme.
• My Whiplash Navigator Online guide co-designed by researchers and clinicians providing evidence-based information and advice to support whiplash recovery, integrating the Whip Predict risk stratification tool.

Quantifiable outcome

• 73% of every premium dollar paid as claimant benefit
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

16 partnerships are on record, tiered core and minor.

• Queensland University of Technology (QUT) - Centre for Accident Research and Road Safety (CARRS-Q)coreStrategic or Co-development PartnerLong-standing research partnership for road safety. QUT conducts road safety research including Data Linkage Fellowship, Talking Tailgating project, and Braking the Cycle evaluation. Partnership formalised through MAIC/QUT Road Safety Research Collaboration.
• Griffith UniversitycoreStrategic or Co-development PartnerPartnership includes Spinal Injury Project (cell transportation therapy for spinal cord injury now in clinical trial phase), BioSpine project (electrical stimulation technology), First Peoples and CTP Initiative, First on Scene pilot for heavy vehicle drivers, and Procedural justice policing pilot. New formal research collaboration commenced 1 January 2025.
• University of Queensland - RECOVER Injury Research CentrecoreStrategic or Co-development PartnerOver 25-year partnership supporting technology-enabled rehabilitation research. Focus on improving health outcomes after musculoskeletal injury, particularly for road traffic crash victims. Developed My Whiplash Navigator tool.
• University of Sunshine Coast (UniSC)coreStrategic or Co-development PartnerPartnership includes MAIC/UniSC Road Safety Research Collaboration, Drug Driving Unit, and Speed compliance project. First PhD graduate from the collaboration (Dr Laura Mills) in 2023-24.
• Metro North Hospital and Health Service - Jamieson Trauma Institute (JTI)coreStrategic or Co-development PartnerJointly funded trauma research institute providing comprehensive research services across trauma care in Queensland. Jointly funded by MAIC and Metro North HHS. Developed iTRAQI tool for evaluating healthcare accessibility for serious injuries.
• Police Citizens and Youth Welfare Association (PCYC) QueenslandcoreStrategic or Co-development PartnerMAIC is main funder of Braking the Cycle (BTC) learner driver mentor program helping disadvantaged people obtain driver licences. Over 6,000 people helped obtain licences since inception. Also funds Changing Gears program for First Nations communities in Napranum, Yarrabah, and Palm Island.
• Queensland Trucking AssociationminorStrategic or Co-development PartnerPartner for First on Scene pilot program providing first aid and crash scene management training to heavy vehicle drivers. 129 truck drivers trained across Queensland.
• Department of Transport and Main Roads (DTMR)coreStrategic or Co-development PartnerDTMR administers vehicle registration and CTP premium collection. Partners include Transport Academic Partnership, Road Safety Data Bureau (5-year agreement until 2028), and Young Drivers and Heavy Vehicles pilot. MAIC collaborates on data sharing initiatives.
• Queensland Police Service (QPS)coreStrategic or Co-development PartnerPartnership on road safety data sharing, procedural justice policing pilot, and First on Scene program. QPS receives funding from hospital and emergency services levy ($4.8 million in 2024-25).
• Emergency Medicine Foundation (EMF)minorStrategic or Co-development PartnerSpecial grants program established in 2021 to improve trauma care in regional, rural, and remote Queensland. Funding extended for further three years from July 2024.
• Transport New South WalesminorStrategic or Co-development PartnerPartnership on MotoCAP (Motorcycle Protective Clothing Assessment Program) providing independent ratings on protection and breathability of motorcycle apparel across Australia and New Zealand markets.
• Bionics Gamechangers AustraliaminorStrategic or Co-development PartnerFunding provided for 2024 Student Challenge targeting Queensland University students to develop innovative devices or treatments relevant to road trauma impact.
• Queensland HealthcoreStrategic or Co-development PartnerQueensland Health receives $40.6 million in 2024-25 from hospital and emergency services levy for treating motor accident victims. Partnership includes data sharing for road safety research.
• Retrieval Services QueenslandminorStrategic or Co-development PartnerThree-year pilot program established 2023-24 to increase research and data analytics capacity for improving patient outcomes in regional, rural and remote Queensland.
• Spinal Life AustraliaminorStrategic or Co-development PartnerFunding for Back2Work Vocational Rehabilitation Program supporting spinal injury patients return to employment.
• Queensland Brain InstituteminorStrategic or Co-development PartnerFunding for Senior Research Fellowship in Traumatic Brain Injury and Prediction and diagnosis using imaging and clinical biomarkers trial.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tasmanian Motor Accidents Insurance Board: Tasmania's state-run monopoly CTP insurer and scheme administrator. Closely comparable to MAIC in that it both regulates and operates aspects of the CTP scheme in Tasmania, with similar statutory mandate to provide affordable motor vehicle injury insurance.
• Lifetime Support Authority (LSA): South Australia's lifetime care scheme for people seriously injured in motor vehicle accidents. LSA is a direct parallel to MAIC's NIISQ Agency, providing lifetime treatment and care for catastrophic injury claimants regardless of fault. Operates under similar statutory framework as MAIC.
• Transport Accident Commission (TAC): Victoria's analogous no-fault transport accident compensation scheme. TAC is the closest functional peer to MAIC, operating a state-based compulsory motor vehicle personal injury scheme with similar regulatory and scheme administration functions. Both manage premium collection, claims oversight, and rehabilitation funding.
• Insurance Commission of Western Australia: Western Australia's statutory body underwriting the Motor Vehicle (Catastrophic Injuries) scheme under the Catastrophic Injuries Support Act 2020. Comparable to MAIC in that it operates a state-based motor injury scheme with both regulatory and insurer-of-last-resort functions.
• State Insurance Regulatory Authority (SIRA): NSW's state insurance regulator overseeing CTP, workers compensation, and home building compensation schemes. SIRA shares MAIC's role as a regulator (rather than underwriter) of compulsory motor accident injury insurance, with comparable functions in insurer licensing, premium approval, and compliance enforcement.

Regional players

• WorkCover Queensland: Queensland's statutory workers' compensation insurer operating in the same jurisdiction as MAIC. Both are Queensland Treasury-administered statutory bodies providing compulsory injury compensation schemes, with similar operational models of premium setting, claims management, and rehabilitation funding.
• Territory Insurance Office (TIO): Northern Territory's government-owned general insurer offering CTP and other insurance products. Operates as a statutory insurer rather than pure regulator, but comparable in providing compulsory motor vehicle insurance in a single Australian jurisdiction under government ownership.
• Motor Accident Commission (South Australia - historical): South Australia's historical CTP regulator, whose functions were absorbed into ReturnToWorkSA after scheme reform. Relevant as a comparable state-based CTP statutory body whose mandate was restructured, illustrating political/regulatory reform risk that could also affect MAIC.

Others

• National Disability Insurance Agency (NDIA): Australian Government agency administering the National Disability Insurance Scheme (NDIS). Comparable to MAIC in providing lifetime care and support funding for eligible individuals, though NIISQ is motor-accident-specific while NDIS is broader disability-focused.

Broad incumbents

• icare (Insurance & Care NSW): NSW's broader statutory insurance provider covering workers compensation, motor accidents, and lifetime care. Comparable to MAIC's NIISQ and Nominal Defendant functions but with a wider portfolio and larger scale. Both organizations serve as government-backed insurers of last resort.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/maicqld
• LinkedInlinkedin.com/company/motor-accident-insurance-commission

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Motor Accident Insurance Commission (MAIC)