Maison d'amitié

What Maison d'amitié does

Maison d'amitié is a non-profit community organization incorporated under Canadian federal law on March 29, 1976, and operating in Ottawa, Ontario, with approximately 15 employees. It provides shelter, counseling, and support services to francophone women and their children who are victims of domestic, family, or sexual violence, and is the only French-language Violence Against Women (VAW) shelter in the national capital region and the largest francophone VAW shelter in Ontario. The organization delivers services through five integrated programs: the foundational Programme pour les femmes (24/7 residential support since 1977), the Programme pour enfants (specialized child programming), the Programme d'appui transitoire (post-shelter transitional support established in 1991), the Programme de lutte contre les agressions à caractère sexuel (sexual assault support funded by the Ontario Ministry of the Attorney General), and the Ligne Fem'aide (a 24/7 provincial francophone helpline at 1-877-FEMAIDE, operational since 2006). Physical operations comprise two shelter sites in Ottawa's French Quarter at 40 rue Cobourg, with combined capacity for 30 women and children and an annual throughput of approximately 60-80 women and 65-80 children; average stays are at least two months for single women and at least three months for families.

Revenue is generated through a managed-services-style funding model: primary operational and infrastructure funding flows from the Ontario Ministry of Children, Community and Social Services (which fully funded the 2006 second-shelter build that doubled capacity from 15 to 30 beds), supplemented by program-specific funding from the Ontario Ministry of the Attorney General and individual/monetary donations processed through CanadaHelps, investment (securities) donations, and vehicle donations via Donate A Car Canada, as well as in-kind contributions of children's clothing, diapers, bedding, kitchenware, and gift cards. All services are provided free of charge to clients, and the go-to-market motion is community-led: clients are reached through referrals from social services, healthcare providers, law enforcement, and word-of-mouth, supported by public awareness campaigns and an informational website. The organization is governed by a board of 8-12 members, currently chaired by Monique Rocheleau (President) with Nawal el Khattar (Vice-President), Anne-Marie Granger (Treasurer), and Julie Carbonneau (Secretary), and is registered as a Canadian charity (BN: 119028447RR0001). There is no technology product, AI/ML capability, app, or proprietary software platform; the offering is a labor-intensive, human-relationship-driven service delivered in person and by telephone.

Name

Maison d'amitié

Legal name

Maison d'amitié

Website

https://maisondamitie.ca

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Short description

Maison d'amitié is an Ottawa-based non-profit operating the only francophone domestic violence shelter in Canada's national capital region, providing 24/7 residential, counseling, and helpline services (including the provincial Fem'aide line) to francophone women and children fleeing abuse across Ontario.

Ownership category

akta.pro rank

Product category

Social Services — Domestic Violence Shelter and Support

NAICS

Community Housing Services (62422), Temporary Shelters (624221)

SIC

Services-Social Services (8300), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industry

Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO)

Keywords

• Domestic violence shelter
• Women support services
• Community social services
• Francophone helpline
• Transitional housing support

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding: Primary funding from the Ministry of Children, Community and Social Services of Ontario. Additional program funding from the Ontario Ministry of the Attorney General for sexual assault victim services.
2. Monetary Donations: Accepts online monetary donations through CanadaHelps, investment donations (stocks/securities), and vehicle donations through Donate A Car Canada. All donations are directed to client services.
3. In-Kind Donations: Accepts material donations including children's clothing, diapers, baby wipes, bedding, kitchenware, gift cards for groceries and gas, and art supplies. These support residents during their stay and upon departure.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Maison d'amitié is a non-profit community organization that provides emergency shelter, counseling, and support services for francophone women and children escaping domestic and sexual violence in Ottawa and Eastern Ontario. It operates two shelter sites with capacity for 30 women and children, hosts the province's only francophone 24/7 violence helpline (Fem'aide), and delivers integrated programs spanning residential support, child services, sexual assault services, and post-shelter transitional support.

Product overview

Maison d'amitié is a non-profit community organization offering a unified set of social service programs for francophone women and children affected by domestic or sexual violence. The organization operates as a single shelter with five integrated service programs: the foundational Programme pour les femmes (providing 24/7 residential support), the Programme pour enfants (specialized child services), the Programme d'appui transitoire (post-shelter transitional support), the Programme de lutte contre les agressions à caractère sexuel (sexual assault services), and the Ligne Fem'aide (provincial 24/7 crisis helpline). These programs work together to provide comprehensive support from crisis intervention through transitional housing assistance.

Differentiator

Problem solved

Functional benefit

Brands

• Fem'aide: A 24/7 francophone helpline for women dealing with domestic and sexual violence, operational since May 2006. The phone number is 1-877-FEMAIDE (1-877-336-2433).

Products and services

• Programme pour les femmes (Women Program) Foundational residential program providing 24/7 direct support to women and their children through individual assistance, group meetings, and practical help for those fleeing domestic violence.
• Programme pour enfants (Children Program) Specialized program offering tailored activities for children who are victims or witnesses of violence, providing a positive and healthy environment focused on respect and safety.
• Programme d'appui transitoire (Transitional Support Program) Post-shelter program supporting former residents as they develop autonomy, assisting with housing, legal, and financial démarches and providing emotional support during moments of insecurity.
• Programme de lutte contre les agressions à caractère sexuel (Sexual Assault Program) Sexual assault prevention and support program aimed at improving safety for sheltered women, helping them break the silence, and strengthening their autonomy through support services and liaison with community organizations.
• Ligne Fem'aide (Fem'aide Helpline) 24/7 provincial francophone helpline (1-877-FEMAIDE / 1-877-336-2433) providing emotional support and information to women affected by domestic or sexual violence across Ontario.

Quantifiable outcome

• 60-80 women and 65-80 children served annually
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• Centre Victoria de SudburycoreStrategic or Co-development Partner · 1 May 2006Partnership established in May 2006 when Maison d'amitié became the host organization for the Fem'aide line for Eastern Ontario. Centre Victoria de Sudbury is a co-partner in the provincial francophone helpline network for women dealing with violence.
• Centre des Femmes Oasis de TorontocoreStrategic or Co-development Partner · 1 May 2006Partner in the provincial Fem'aide francophone helpline network. Contributed to establishing the 1-877-FEMAIDE line as the only provincial francophone telephone support service for women victims of violence.
• Action Ontarienne contre la violence faite aux femmescoreStrategic or Co-development Partner · 1 May 2006Partner in the provincial Fem'aide francophone helpline network. Together with Centre Victoria de Sudbury, Centre des Femmes Oasis de Toronto, and Maison d'amitié, created the infrastructure for Ontario's only francophone violence-against-women helpline.

Scale indicators5 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Action Ontarienne contre la violence faite aux femmes: Provincial francophone coalition addressing violence against women in Ontario, of which Maison d'amitié is a founding partner. Direct peer as a network actor in the same francophone VAW service ecosystem.
• Interval House of Ottawa: Ottawa-based women's shelter serving survivors of domestic violence and their children. Direct peer in mission, geography, and core services (emergency shelter, counseling, transitional support), differing mainly in language of service (English vs. French).
• Assaulted Women's Helpline: Province-wide 24/7 English-language crisis line for women in Ontario experiencing abuse. Direct peer to Fem'aide as the parallel English helpline serving the same target population across the province.
• Centre Victoria pour femmes et familles: Francophone women's centre in Sudbury serving victims of domestic violence and sexual assault, and co-partner in the Fem'aide helpline. Comparable in francophone mandate, service offerings, and Ontario-wide helpline collaboration.
• Nelson House: Ottawa women's shelter providing emergency shelter, counseling, and 24/7 crisis line to women and children fleeing domestic violence. Directly comparable in target population, geography, and service mix.
• Centre des Femmes Oasis de Toronto: Francophone women's centre in Toronto and co-partner in the Fem'aide helpline network alongside Maison d'amitié. Direct peer serving francophone women affected by violence, with overlapping referral pathways in Ontario.
• Chrysalis House Ottawa: Ottawa-based women's shelter serving women and children fleeing abuse. Direct peer in geography, mission, and core shelter-plus-counseling service model.

Broad incumbents

• YWCA Ottawa: Established Ottawa non-profit providing shelter, housing, and supports for women and families, including domestic violence services. Broader incumbent with overlapping services but a wider portfolio and English-language focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/maisondamitie

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maison d'amitié