Malteser Hilfsdienst gGmbH

What Malteser Hilfsdienst gGmbH does

Malteser Hilfsdienst gGmbH is the Bremen state headquarters (Landesgeschäftsstelle) of the Malteser humanitarian organization, a Catholic charitable entity affiliated with the Sovereign Military Order of Malta (Malteserorden). From its base at Winkelstraße 30 in Bremen, the organization delivers a broad portfolio of social, healthcare, and emergency services, supported by 342 employees and a substantial volunteer network across the region.

The core service portfolio spans emergency medical services (Rettungsdienst), 24/7 home emergency call (Hausnotruf), first aid training (Erste-Hilfe Kurse), specialized transportation for people with disabilities (Fahrdienst), and on-site medical coverage at public events (Sanitätsdienst). Complementary programs include civil protection and disaster relief (Katastrophenschutz), refugee integration support (Flüchtlingshilfe), senior assistance (Seniorenhilfe), and community initiatives such as free Rikscha rides for seniors, a Digital Café for senior digital literacy, and a Sprachcafé for language practice. Customers span seniors requiring emergency response, people with disabilities needing accessible transport, refugees and immigrants, event organizers requiring medical coverage, and companies needing statutory first aid training.

The business model combines service fees — primarily from first aid training (with optional BG-Abrechnung through employers' liability insurance), Hausnotruf subscriptions, and transport fees — with charitable donations collected through a dedicated bank account. Volunteers are recruited through the Freiwilliges Soziales Jahr (FSJ) and Bundesfreiwilligendienst (BFD) programs with EUR 650 monthly combined compensation. The organization discloses no proprietary technology platform and operates traditional humanitarian service delivery infrastructure, with no mobile app, API, or AI systems disclosed in the available material.

Name

Malteser Hilfsdienst gGmbH

Legal name

Malteser Hilfsdienst e.V.

Website

https://malteser-bremen.de

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Malteser Hilfsdienst gGmbH operates the Bremen state headquarters of the Catholic Malteser humanitarian organization, delivering emergency medical services, first aid training, home emergency call systems, accessible transport, disaster relief, and community programs for seniors, people with disabilities, refugees, and event organizers.

Ownership category

akta.pro rank

Product category

Humanitarian and Emergency Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090), Transportation Services (4700), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)

akta.pro primary industry

Special Needs & Senior Transportation Services (TLAFAKAI)

akta.pro secondary industries

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB), Volunteer Driver & Community Transportation Programs (TLAFAKAH)

Keywords

• Humanitarian aid services
• Emergency medical services
• First aid training
• Home emergency call
• Accessible transport services

Headquarters

HQ city

Bremen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Service Fees: Fees for first aid training courses, transport services for people with disabilities, and home emergency call (Hausnotruf) services. Training courses are billable through employers' liability insurance associations (BG-Abrechnung).
2. Donations and Charitable Funding: The organization operates as a non-profit (gGmbH - gemeinnützige Organisation) and accepts donations. A dedicated donation account is maintained (IBAN: DE04370601201201223012) for public contributions.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Malteser Hilfsdienst gGmbH is a Catholic nonprofit humanitarian organization that delivers emergency medical services (Rettungsdienst), first aid training (Erste-Hilfe Kurse) for companies and individuals, 24/7 home emergency call systems (Hausnotruf) for seniors, medical coverage for public events (Sanitätsdienst), and accessible transportation services (Fahrdienst) for people with disabilities. It also coordinates volunteer-driven social programs including disaster relief (Katastrophenschutz), refugee assistance (Flüchtlingshilfe), senior assistance (Seniorenhilfe), recreational rickshaw rides, Digital Café digital literacy training, and Sprachcafé language integration.

Product overview

Malteser Hilfsdienst gGmbH is a charitable humanitarian organization offering a comprehensive portfolio of social and healthcare services. The core services include emergency medical services (Rettungsdienst), first aid training (Erste-Hilfe Kurse), home emergency call systems (Hausnotruf), medical coverage at events (Sanitätsdienst), and transportation services for people with disabilities (Fahrdienst). These are complemented by social support services such as senior assistance (Seniorenhilfe), refugee assistance (Flüchtlingshilfe), disaster relief (Katastrophenschutz), and community programs like rickshaw trips, Digital Café, and language cafés. The organization operates as a network of regional offices, with this Bremen location serving as the state headquarters (Landesgeschäftsstelle).

Differentiator

Problem solved

Functional benefit

Products and services

• Erste-Hilfe Kurse (First Aid Courses) First aid training courses offered to individuals and companies, conducted flexibly either on-site at the customer's location (Inhouse) or at Malteser venues. Courses can be billed through employers' liability insurance (BG-Abrechnung) for occupational accidents.
• Hausnotruf (Home Emergency Call) 24/7 home emergency call system allowing users to summon help with a button press, providing round-the-clock emergency response for seniors and people with medical needs living independently at home.
• Fahrdienst (Transportation Service) Specialized accessible transportation service for elderly individuals and people with disabilities, providing safe transport to work or school with friendly, reliable conveyance and comprehensive passenger care under continuously monitored quality standards.
• Sanitätsdienst (Medical Service at Events) Medical safety coverage for events ranging from small local sports days to large concerts, providing qualified trained first responders, on-site treatment, and hospital transport as needed.
• Rettungsdienst (Emergency Medical Services) Emergency medical transportation and ambulance services delivered by trained personnel as part of the Bremen regional service portfolio.
• Katastrophenschutz (Disaster Relief) Civil protection and disaster response services coordinated with public authorities for emergency situations, including volunteer engagement in Bremen.
• Flüchtlingshilfe (Refugee Assistance) Support services for refugees including accommodation, integration assistance, and language learning opportunities.
• Seniorenhilfe (Senior Assistance) Comprehensive support services for elderly people including home emergency calls, transportation, digital literacy, and recreational activities.
• Rikscha-Fahrten (Rickshaw Trips) Free recreational rickshaw outings for seniors, providing fresh-air excursions for two persons operated by trained volunteer pilots.
• Digital Café Digital literacy program providing patient guidance for seniors entering the digital world, covering operation of smartphones, tablets, laptops, PCs, and applications such as email.
• Sprachcafé (Language Café) Community language meeting place where refugees and migrants practice German and integrate into local community life.

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Others

• Bundesamt für Migration und Flüchtlinge (BAMF): German federal agency funding and coordinating refugee integration programmes. Acts as a primary contracting partner rather than competitor, with Malteser's Flüchtlingshilfe and Sprachcafé services partially financed through BAMF-related structures.

Direct peers

• Diakonie Deutschland: Federation of Protestant welfare organisations running senior care, disability services, refugee programmes and ambulatory services. Competes for the same donor, volunteer and contract pools as Malteser.
• Arbeiter-Samariter-Bund Deutschland e.V. (ASB): Nationwide humanitarian organisation with identical service pillars including Fahrdienst, Hausnotruf, Rettungsdienst, Sanitätsdienst and refugee assistance. Direct peer on contracts and volunteer recruitment.
• Deutsches Rotes Kreuz (DRK): Germany's Red Cross society, offering the same combination of ambulance services, Hausnotruf, senior care, first-aid training and disaster relief. Operates regional LV chapters that compete head-to-head with Malteser's Landesgeschäftsstellen.
• Volkssolidarität Bundesverband e.V. Nationwide welfare association focused on senior citizens with services including Hausnotruf-equivalent offerings, senior travel, social counselling and community events. Directly comparable customer-segment focus.
• Johanniter-Unfall-Hilfe e.V. German humanitarian aid organisation with parallel Hausnotruf, Fahrdienst, Rettungsdienst, Sanitätsdienst, first-aid training and refugee-assistance offerings. Closest direct competitor to Malteser in the Bremen market.
• AWO Bundesverband e.V. German workers' welfare association delivering senior services, family support, refugee integration and accessible transport. Operates parallel regional chapters that compete for municipal and state contracts.
• Caritasverband für die Diözese Hildesheim e.V. Catholic welfare confederation operating senior services, refugee assistance and disability transport in northern Germany. Comparable faith-based, multi-service social-support model with overlapping customer segments.

Broad incumbents

• Malteser Hilfsdienst e.V. (national): National parent association of the Bremen unit, providing coordinated brand, training curricula and disaster-relief infrastructure across all German federal states. Functions as the umbrella incumbent for the subject's narrow regional operations.
• Paritätischer Wohlfahrtsverband: Umbrella association of non-confessional social-service organisations in Germany, coordinating senior, disability and refugee programmes. Sets operating standards and represents members in policy advocacy, comparable to Malteser's role within the Catholic welfare space.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/malteser-hilfsdienst-ggmbh

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Malteser Hilfsdienst gGmbH