Malteser Ukraine

What Malteser Ukraine does

Malteser Ukraine, legally registered as Charitable Organization "Malteser Relief Service in Lviv" (Благодійна організація "Мальтійська служба допомоги у Львові"), is the Ukrainian branch of the Sovereign Military Order of Malta, operating continuously since December 1990 and officially registered on February 23, 1993. Headquartered in Lviv at Academician Bohomolets Street 8/2, the organization runs a portfolio of humanitarian service programs: a Charity Kitchen serving 4,000,000+ cumulative meals since 1990 across church locations and mobile delivery; a Refugee Assistance Program operating at Lviv transit hubs and the Krakivets border checkpoint; First Aid Training Courses compliant with European Resuscitation Council standards since 1993; a Psychological Support Center launched in 2014 with 50+ specialists (psychologists, psychotherapists, social workers, supervisors); a Mobile Play Space psychosocial program for war-affected children launched in 2022 in Lviv, Ivano-Frankivsk, and Zakarpattia regions; and the annual St. Nicholas gift campaign serving 146,000+ children since 1997.

The organization operates as a registered non-profit with revenue derived from individual charitable donations accepted in UAH, EUR, USD, and GBP via ipay.ua and bank transfers, corporate partnership programs with monthly/quarterly/annual contribution tiers, international humanitarian aid coordinated through the Sovereign Order of Malta and Malteser Services worldwide network, and in-kind contributions. It serves refugees at borders and transit hubs, elderly low-income individuals, children in orphanages, people with disabilities, and trauma-affected populations across 7+ oblasts/cities including Lviv, Ivano-Frankivsk, Zakarpattia (Berehove, Mukachevo), Kyiv, Kharkiv, Zolochiv, and Sambir. Strategic partnerships include German Malteser Relief Service, Malteser International, Aktion Deutschland Hilft, Ukrainian Greek Catholic Church, and Lviv Regional State Administration, with banking handled through Ukrgasbank, Kredobank, and Commerzbank AG for international EUR donations.

Name

Malteser Ukraine

Legal name

Благодійна організація "Мальтійська служба допомоги у Львові" (Charitable Organization "Malteser Relief Service in Lviv")

Website

https://malteser.ua

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Malteser Ukraine is the Ukrainian branch of the Sovereign Order of Malta, providing humanitarian aid, food assistance, psychological support, first aid training, and children's programs to refugees, elderly, and war-affected populations across western Ukraine since 1990.

Ownership category

akta.pro rank

Product category

Humanitarian Aid Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (624230), Community Food Services (624210), Community Food Services (62421), Temporary Shelters (624221)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Refugee, IDP & Migration Humanitarian Assistance (BPAGAAAH)

akta.pro secondary industries

Refugee, Migration & Displacement Support (BPAGABAH), Humanitarian Health & Emergency Medical Relief NGOs (HLAJAKAE), Nutrition & Food Security (Global Health) NGOs (HLAJAKAH), Refugee & Immigrant Support Services (BPAGAEAI)

Keywords

• Humanitarian aid services
• Psychosocial support programs
• Refugee assistance services
• First aid training
• Charity food services

Headquarters

HQ city

Lviv

HQ country

Ukraine

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Individual Donations: Charitable donations from individuals in Ukraine and abroad, accepted via online payment platforms and bank transfers in multiple currencies (UAH, EUR, USD, GBP).
2. Corporate Partnership Programs: Regular long-term support from business partners with monthly, quarterly, or annual contribution options. Partners can designate funds to specific programs (children's homes, elderly support) or allow flexible allocation based on organizational needs.
3. International Humanitarian Aid: Humanitarian aid coordination through the Sovereign Order of Malta and Malteser Services worldwide network, providing resources and support for operations.
4. In-Kind Donations: Donations of food, clothing, hygiene products, and other essential items from the public, sorted and distributed to refugee centers and vulnerable populations.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

Malteser Ukraine is a charitable humanitarian organization providing free humanitarian aid, hot meals, food parcels, refugee assistance, first aid training, psychological support, and children's psychosocial programs to vulnerable populations in Ukraine. It operates the Charity Kitchen, Kitchen on Wheels mobile delivery, Refugee Assistance Program at transit hubs and border crossings, First Aid Training Courses, Psychological Support Center, Mobile Play Space, and the annual St. Nicholas gift campaign for children in need, all funded through donations and international humanitarian aid coordination.

Product overview

Malteser Ukraine (Мальтійська служба допомоги) is a charitable humanitarian organization operating as a network of service programs rather than a unified technology product. Its core offerings include the Charity Kitchen providing daily hot meals to elderly and vulnerable populations; a Refugee Assistance Program offering aid at borders and transit points; First Aid Training Courses teaching emergency response skills; a Psychological Support Center delivering mental health services; a Mobile Play Space for children's psychosocial support; and the annual St. Nicholas Campaign for children in need. The organization operates across multiple Ukrainian cities including Lviv, Ivano-Frankivsk, Kharkiv, Zolochiv, and Sambir, implementing both ongoing humanitarian programs and seasonal campaigns like Easter Basket distributions.

Differentiator

Problem solved

Functional benefit

Brands

• Мобільний ігровий простір (Mobile Play Space): Mobile psychosocial support program for children and adolescents affected by war, operating since 2022 in Lviv, Ivano-Frankivsk, and Zakarpattia oblasts
• Святий Миколай — дітям у потребі (St. Nicholas — children in need)
• Благодійна кухня (Charity Kitchen)
• Кухня на колесах (Kitchen on Wheels)
• Центр психологічного супроводу та підтримки (Psychological Support Center)

Products and services

• Charity Kitchen (Благодійна кухня) Provides free hot meals to elderly, low-income, and mobility-limited individuals at church locations in Lviv (Church of the Resurrection of Christ and Church of the Most Holy Virgin Mary). Includes the Kitchen on Wheels mobile delivery service (since 2007) for homebound individuals, and food parcel distribution (400 UAH per package) for elderly who can cook independently.
• Refugee Assistance Program Provides humanitarian aid to refugees including hot food distribution at Lviv railway station, assistance at border crossings, and organizing local support for refugee needs. Has served 81,316+ hot meals and 406,580+ aid shipments to eastern Ukraine.
• First Aid Training Courses Provides 8-hour first aid training courses compliant with European Resuscitation Council standards and Ukrainian legislation. Covers CPR, bleeding control, trauma, burns, and emergency response. Courses are conducted for groups of 10 participants, with corporate training also available, and delivered free of charge as a humanitarian service.
• Psychological Support Center (Центр психологічного супроводу та підтримки) Provides psychological counseling, crisis support, stress management training, art therapy, support groups, and rapid response mobile teams for crisis intervention during attacks. Operates at centers in Lviv, Zolochiv, Sambir, and Kharkiv. Signatory to a 2025 memorandum with Lviv Regional State Administration on developing community mental health systems.
• Mobile Play Space (Мобільний ігровий простір) Psychosocial support project for children and teenagers providing game sessions, psychoeducational activities, art therapy, and educational support for teachers in Lviv, Ivano-Frankivsk, and Zakarpattia regions. Delivered by mobile teams of psychologists, social workers, and animators.
• St. Nicholas Campaign for Children in Need (Святий Миколай — дітям у потребі) Annual gift-giving campaign providing personalized gifts to children in orphanages, from low-income families, and war-affected children including orphans and children with disabilities. Operates with over 1,000 volunteer hours and 8 field trips annually.
• Children's Assistance Program Provides material assistance to children's homes and orphanages including repairs, equipment, educational materials, dental care, sports facilities, and self-help projects like sewing workshops and carpentry.
• Easter Basket Campaign Annual Easter food package delivery program for elderly and vulnerable individuals, organized in collaboration with Ukrainian Greek Catholic Church parishes for blessing ceremonies.

Quantifiable outcome

• 4,000,000+ meals served since 1990
• +5 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Charitable Foundation 'Anna-Maria'minorStrategic or Co-development Partner · 1 December 2025Partner in the Saint Nicholas action, collaborating on organizing events and distributing gifts to children in need.
• HelpAge InternationalminorStrategic or Co-development Partner · 1 October 2025International organization supporting the Forum on Psychosocial Support for Vulnerable Populations, co-organized with Lviv Regional State Administration.
• Swiss-Ukrainian Project 'Mental Health for Ukraine'minorStrategic or Co-development Partner · 1 October 2025Project supporting mental health initiatives and consulting for Malteser Relief Service on psychosocial programs.
• Coordination Center for Civilian AssistanceminorStrategic or Co-development Partner · 1 October 2025Governmental coordination body working with Malteser on civilian assistance programs and support for displaced persons.
• NGO 'Ptaha Ukraine'minorStrategic or Co-development Partner · 1 October 2025Ukrainian NGO co-organizing the Forum on Psychosocial Support for Vulnerable Populations with Malteser and Lviv Regional Administration.
• Lviv Regional State Administration (LOVA)coreStrategic or Co-development Partner · 1 March 2025Signed memorandum of cooperation for developing an effective mental health system in communities. One of 38 organizations signing the memorandum during the Mental Health Forum with over 250 specialists participating.
• Malteser InternationalcoreStrategic or Co-development Partner · 1 January 2022Primary international partner supporting the Mobile Play Space project for children's psychosocial support in Ukraine. Provides funding and technical expertise for humanitarian programs.
• German Malteser Relief ServicecoreStrategic or Co-development Partner · 23 February 1993German Malteser Relief Service initiated the founding of the organization in Lviv in 1993. Provided winter humanitarian aid from Germany and continues to support operations.
• Sovereign Order of MaltacoreStrategic or Co-development Partner · 1 December 1990The organization is the direct successor of the Sovereign Order of Malta in Ukraine. Receives humanitarian aid, resources, and coordination through the Order's global network of representations and Malteser Services worldwide. Established in Ukraine since December 1990.
• Ukrainian Greek Catholic ChurchcoreStrategic or Co-development PartnerChurch locations serve as distribution points for charity kitchen meals. Easter baskets blessed at Church of the Resurrection of Christ. Collaborative events and community support programs.
• Rehabilitation Center 'Halychyna'minorStrategic or Co-development PartnerPartner in organizing events for veterans including Heroes Day commemorations and professional orientation meetings.

Scale indicators15 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Mercy Corps: International humanitarian organization delivering cash assistance, food security, and mental health programming in Ukraine; comparable donor-funded humanitarian model serving war-affected populations.
• International Rescue Committee: Global humanitarian organization operating in Ukraine with refugee resettlement, health, and protection programs; similar programmatic scope targeting displaced and conflict-affected populations.
• Aktion Deutschland Hilft: German alliance of humanitarian aid organizations that funnels pooled donations to member NGOs including Malteser Ukraine; comparable as a key institutional funding partner and consortium peer.
• Malteser International: Parent/affiliated international humanitarian organization operating globally; comparable as the network's international coordinating body that channels funding and expertise to Malteser Ukraine and similar national branches.
• UNHCR Ukraine: UN Refugee Agency operating across Ukraine providing shelter, cash assistance, and protection services to refugees and IDPs — operates in same space with much larger institutional scale.

Direct peers

• Ukrainian Red Cross Society: National humanitarian organization providing food, shelter, first aid training, and psychosocial support to war-affected populations across Ukraine — most direct peer given similar programs, geographic scope, and beneficiary overlap.
• HelpAge International: Global NGO focused on elderly welfare, currently a documented partner of Malteser Ukraine; comparable target beneficiary population (low-income elderly) and similar food/psychosocial support programming.
• Caritas Ukraine: Ukrainian branch of the international Caritas network providing humanitarian aid, social services, and psychosocial support to refugees, IDPs, and vulnerable populations — directly comparable charitable mission, donor-funded model, and multi-program structure.
• People in Need: Czech humanitarian organization delivering food aid, shelter, and psychosocial support to war-affected Ukrainians through similar direct-distribution channels and donor-funded model.

Regional players

• Charitable Foundation 'Anna-Maria': Ukrainian charitable foundation partnered with Malteser Ukraine on the St. Nicholas campaign; comparable regional child welfare focus and donor-funded model serving vulnerable children in Ukraine.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCdQ70epquQ5dF5C8-d42x8g
• Facebookfacebook.com/MalteserUkraine
• Instagraminstagram.com/malteser_ukraine
• LinkedInlinkedin.com/company/malteserukraine

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Malteser Ukraine