Manor House Hotel

What Manor House Hotel does

Manor House Hotel is a privately owned, family-operated heritage hotel located in West Auckland, County Durham, United Kingdom, housed in a 12th-century Grade 1 listed building reputedly once used as a hunting lodge by King Henry VIII. The property operates as a full-service hospitality venue with 30-32 bedrooms, an orangery-style restaurant and lounge bar, a spa and health club (with heated pool, sauna, steam room, jacuzzi, gym, and relaxation zone), and multiple event venues including the Knights Hall (capacity up to 120 guests) and the Eden Room. It serves primarily consumer and SMB segments across five revenue streams: accommodation, food and beverage, spa services, weddings and private functions, and ticketed community/entertainment events.

The underlying technology stack is built entirely on third-party SaaS platforms: Guestline for room reservations, ResDiary and TableSense for restaurant table bookings, try.be for spa bookings, WeAreGifted for gift vouchers and event ticketing, Calendly for venue tour scheduling, Stripe for payments, and Trustindex for review verification. There are no proprietary technology assets, in-house AI/ML capabilities, or patents. Pricing varies by season and segment, with deposits of £25 per room per night, advance and flexible rate options, Christmas and festive packages priced £230-£640 for two people, wedding packages from £1,595, and event tickets ranging £29.50-£120 per person.

The company is owned by STR Hotels, a small hospitality group that also operates sister properties The Honest Lawyer and The Victoria Hotel in Bamburgh. Go-to-market is sales-led and event-driven, combining direct bookings, wedding showcase events (typically September and November), email newsletter marketing via STR Hotels' mailing platform, Google Reviews management (currently rated "4 Very Good"), and a strategic partnership with the Auckland Project offering discounted annual attraction passes to overnight guests. A £1.2 million refurbishment was completed in early 2025, and the property holds Visitor Ready 2026 certification. No public funding, valuation, or revenue figures are disclosed.

Name

Manor House Hotel

Legal name

STR Hotels

Website

https://manorhousehotel.net

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Manor House Hotel is a privately owned heritage hotel in West Auckland, County Durham, UK, operating 30-32 bedrooms plus a spa, restaurant, and event venues within a 12th-century Grade 1 listed building. It serves leisure travelers, wedding couples, spa guests, and event attendees under the STR Hotels group.

Ownership category

akta.pro rank

Product category

Hospitality Services

NAICS

Hotels (except Casino Hotels) and Motels (72111), Hotels (except Casino Hotels) and Motels (721110)

SIC

Hotels & Motels (7011)

akta.pro primary industry

Historic & Heritage Full-Service Hotels (THAGAAAG)

akta.pro secondary industries

Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD), Private House Hotels & Small Luxury Inns (THAGADAL)

Keywords

• Historic hotel accommodation
• Wedding venue services
• Spa and wellness
• Restaurant dining
• Event hosting

Headquarters

HQ city

West Auckland

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Accommodation: Room rentals across 30-32 bedrooms including double, twin, family, superior rooms, and specialty suites (Honeymoon Suite). Revenue from nightly stays with various rate types including advance purchase and flexible rates. Deposits of £25 per room per night required.
2. Food & Beverage: Restaurant dining (breakfast, lunch, dinner), lounge bar service, afternoon tea, and private dining events. Non-resident dining available. Breakfast priced at £15 Monday-Friday for non-residents.
3. Spa Services: Spa day packages, overnight spa breaks, and individual treatments. Additional £20 per adult spa access charge for non-spa package room bookings. Spa is 18+ with child swim times at 8am-9am and 6pm-7pm.
4. Wedding & Events: Wedding ceremonies and receptions, with packages starting from £1595. Event hosting including christenings, proms, birthdays, anniversaries, and corporate functions. Venues include Knights Hall (up to 120 guests), Eden Room (6 guests), Stable Barn.
5. Event Tickets: Ticketed events including murder mystery dinners, festive party nights, murder mystery events, live entertainment. Prices range from £29.50 to £120 per person depending on event type.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Manor House Hotel provides overnight accommodation in 30-32 bedrooms within a Grade 1 listed 12th-century manor house in West Auckland, County Durham. The property also offers on-site restaurant and bar dining, a spa with treatment rooms, and dedicated facilities for weddings and private events, including tailored wedding packages starting from £1,595.

Product overview

Manor House Hotel & Spa is a historic 12th-century Grade 1 listed hotel offering a portfolio of hospitality services. The core offerings include accommodation (30-32 bedrooms in main house and courtyard), spa and health club facilities, dining in the restaurant and lounge, and wedding/event venues. The product portfolio consists of Rooms and Accommodation as the primary offering, supported by Spa & Health Club with its associated Spa Break packages, Restaurant & Lounge dining services, Weddings as a dedicated venue service, Events & Functions hosting, seasonal Christmas Packages, and Gift Vouchers as add-on products. The hotel completed a £1.2 million refurbishment in early 2025 upgrading its Health Club, Spa, Restaurant, bedrooms and Knights Hall.

Differentiator

Problem solved

Functional benefit

Products and services

• Hotel Accommodation Overnight stays in 30-32 individually designed bedrooms within a Grade 1 listed 12th-century manor house, available to leisure and business travellers visiting County Durham.
• Restaurant and Bar Dining Food and beverage service in the hotel's restaurant and bar, offering menus for hotel residents and non-resident diners.
• Hotel Spa Spa services including treatment rooms and relaxation facilities available to hotel guests and day visitors.
• Wedding Packages Bundled wedding packages starting from £1,595, including use of the historic manor house, ceremony and reception spaces, dining, and accommodation for wedding parties.
• Private Events and Conferences Event spaces available for private hire, including corporate meetings, conferences, private dining, and celebrations.
• Ticketed Public Events Public ticketed events hosted at the hotel and sold via the Eventbrite platform.

Named customers2 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Auckland ProjectcoreStrategic or Co-development PartnerPartnership with Auckland Project as accommodation provider. Hotel offers 20% discount on annual passes to visit all Auckland Project attractions and 10% discount on all Weardale Railway journeys for overnight guests. The Auckland Project includes Auckland Palace, Spanish Gallery, Mining Art Gallery, Auckland Tower, Gardens & Grounds, Weardale Railway, and Faith Museum in Bishop Auckland.
• Northern Saints TrailsminorStrategic or Co-development PartnerLocated on the Way of Life Northern Saints Trail based on ancient pilgrim routes. Trail runs from historic Gainford to Durham Cathedral (UNESCO World Heritage Site), stopping at unique destinations including Escomb Saxon Church and Auckland Castle.
• STR Hotels (Parent Company)coreOthersOwned and operated by STR Hotels. Sister hotels include The Honest Lawyer, The Victoria Hotel (Bamburgh), and Point Cottages. STR Hotels provides booking infrastructure, marketing platforms, and group reservations systems.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Hardwick Hall Hotel: A historic hotel set within a Grade II listed 18th-century hall in County Durham, offering accommodation, dining, weddings and events. Directly comparable on heritage positioning, full-service hospitality, and wedding venue focus in Durham.
• Seaham Hall: A luxury heritage hotel in County Durham with a strong spa and wedding proposition. Directly comparable on heritage asset, spa-led experience, and wedding/event revenue mix in the same regional market.
• Headlam Hall Hotel: A historic country house hotel in County Durham offering accommodation, dining, spa, and wedding/event services. Closely comparable in scale, heritage positioning, and full-service country house hospitality model.
• Matfen Hall: A grand North East England country house hotel offering luxury accommodation, spa, golf, and weddings. Comparable as a heritage-driven, multi-revenue-stream country hotel in the same broader regional catchment.
• Ramside Hall Hotel: A large country house hotel near Durham offering accommodation, multiple restaurants, spa, golf, and extensive wedding/event facilities. Comparable as a North East heritage hotel competing for the same wedding, leisure, and corporate segments.
• The Honest Lawyer: A sister property under STR Hotels, operating as a country hotel and event venue in the North East of England. Directly comparable given shared ownership, similar heritage/country house positioning, and shared booking and marketing infrastructure.

Broad incumbents

• Malmaison: A UK boutique hotel brand operating character properties with dining, events, and wedding facilities. Comparable as a broader incumbent in the boutique heritage-venue space competing for similar wedding and leisure guests.
• Hotel du Vin: A UK-wide boutique hotel group operating heritage and character properties with strong F&B, weddings, and event offerings. Comparable as a broader incumbent in the UK heritage/wedding-venue space with deeper marketing and distribution resources.

Regional players

• The George Hotel, Piercebridge: A historic coaching inn and country hotel near Darlington offering accommodation, dining, and weddings. Comparable as a regional heritage hospitality venue competing for leisure and wedding guests within the same North East market.
• Hall Garth Hotel, Darlington: A 17th-century country house hotel near Darlington offering accommodation, dining, weddings and events. Comparable as a regional heritage hotel in the same County Durham/Darlington catchment targeting overlapping customers.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/manor-house-hotel

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Manor House Hotel