Matthews Police Department (NC)

What Matthews Police Department (NC) does

The Matthews Police Department is the municipal law enforcement agency for the Town of Matthews, North Carolina, a town incorporated in 1879 that has grown from roughly 191 residents in 1880 to more than 30,000 today. The department is organized into four bureaus — Administrative, Operations, Records, and Support Services — and delivers 24/7 patrol, emergency dispatch, criminal investigation, traffic enforcement, and animal control services to residents and businesses within town limits. It also runs community-facing programs such as the Citizen Police Academy, Police Explorers Post, Neighborhood Watch coordination, car-seat installation, home security checks, and safe-exchange zones.

The department's core technology stack consists of a Records Management System (RMS) for police records, reports, and documentation, and a Computer Aided Dispatch (CAD) System for emergency response coordination. In 2021, the Town of Matthews allocated $346,325 of its $10,560,996 in ARPA-CLFRF funds toward upgrading these two systems, with interoperability identified as the principal technical differentiator. Operations are further supported by regional integrations with Charlotte-Mecklenburg Animal Care and Control and the CharMeck Alerts joint notification system operated with the City of Charlotte and Mecklenburg County.

As a division of the Town of Matthews government under a Council-Manager form of government, the department is publicly funded through town taxes rather than commercial revenue. It does not publish commercial pricing for its core services, has no private customers or contracts, and operates exclusively within the Matthews town limits. Animal-control services are partially monetized through pet licensing fees, but the department's overall revenue mechanics are budgetary appropriations, not market sales.

Name

Matthews Police Department (NC)

Legal name

Town of Matthews

Website

https://matthewsnc.gov

Company type

Public

Founded year

1879

Operating status

Operating

Headcount range

11–50 employees

Short description

The Matthews Police Department is a municipal law enforcement agency serving roughly 30,000 residents and businesses in Matthews, North Carolina, providing 24/7 patrol, dispatch, investigation, and animal control through four organizational bureaus. It is funded by town tax revenue and operates RMS and CAD technology platforms.

Ownership category

akta.pro rank

Product category

Municipal Law Enforcement

NAICS

Police Protection (922120), Police Protection (92212)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industry

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

Keywords

• Law enforcement services
• Municipal police services
• Public safety services
• Community policing programs
• Animal control services

Headquarters

HQ city

Matthews, North Carolina

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain

Distribution channels2 records

Marketing channels4 records

Core offering

The Matthews Police Department is a municipal law enforcement agency that provides public safety services to residents and businesses within the Town of Matthews, NC. Its core offerings include 24/7 emergency response, patrol operations, crime investigation, traffic enforcement, records management, animal control services, and community policing programs such as the Citizen Police Academy, Police Explorers Post, Neighborhood Watch coordination, and bicycle and car seat safety education. The department operates through four bureaus (Administrative, Operations, Records, and Support Services) and delivers services free at the point of use, funded by municipal tax revenue.

Product overview

Matthews Police Department is a municipal law enforcement agency operating within the Town of Matthews, NC government structure. The department provides public safety services to the community through multiple organizational bureaus (Administrative Bureau, Operations Bureau, Support Services Bureau, Records Bureau) and offers various community engagement programs. The department's services include bicycle safety education, car seat safety and installation assistance, Citizen Police Academy, Neighborhood Watch Program, Police Explorers Post (youth volunteer program), ride-along opportunities, department tours, and public safety resources such as crime mapping, arrest warrants information, and transparency reporting. The department also provides operational services including hiring officers, home security checks, safety escorts, safe exchange zones, vehicle unlocking, and school/daycare visits. The Police Department operates as part of the Town of Matthews's overall municipal service portfolio alongside Fire & EMS, Parks & Recreation, Public Works, Planning & Development, and other Town departments.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Police Patrol and Emergency Response Round-the-clock uniformed patrol, 911/emergency dispatch, crime investigation, and rapid response to in-progress incidents for all residents and businesses within Matthews town limits.
• Traffic Enforcement and Safety Education

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• Charlotte-Mecklenburg Animal Care and ControlcoreStrategic or Co-development PartnerRegional partnership for comprehensive animal services. MPD dispatches officers for initial evaluation and resolution of animal services calls, with Charlotte-Mecklenburg specialists deployed for extensive animal control situations requiring specialized training.
• City of Charlotte (CharMeck Alerts)coreStrategic or Co-development PartnerJoint notification system with Charlotte and Mecklenburg County for emergency alerts, severe weather, community notifications, and public safety information shared across all municipal jurisdictions.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Others

• Axon Enterprise: Provider of public safety technology including body cameras, TASER devices, and the Axon Records RMS suite used by many municipal police agencies. Relevant as a likely vendor partner for RMS/CAD modernization initiatives similar to Matthews PD's ARPA-funded upgrade.
• Motorola Solutions (Public Safety Software): Major vendor of CAD, RMS, and broader public-safety software platforms to municipal police agencies including small departments like Matthews PD. Relevant as the underlying technology supplier rather than a direct service competitor.

Direct peers

• Pineville Police Department: Small municipal police department in Pineville, NC (Mecklenburg County). Directly comparable in town size, budget structure, and service scope, making it a high-relevance peer for Matthews PD.
• Huntersville Police Department: Neighboring municipal police department in the Charlotte metro area (Huntersville, NC) serving a comparable suburban population. Operates with similar small-town patrol, records, and community policing functions, making it a direct operational peer to Matthews PD.
• Waxhaw Police Department: Small-town municipal police department in Waxhaw, NC (Union County), part of the Charlotte metro growth corridor. Comparable in staffing scale and service scope to Matthews PD, serving a similarly growing suburban population.
• Cornelius Police Department: Small-town municipal police department adjacent to Matthews in northern Mecklenburg County, NC. Comparable in scale, jurisdiction type, and community-policing orientation, providing a directly comparable operating model.
• Stallings Police Department: Small-town municipal police department in Stallings, NC (Union County, adjacent to Matthews). Comparable in jurisdiction type, staffing scale, and community-policing orientation, providing a relevant operational peer.
• Indian Trail Police Department: Small municipal police department in Indian Trail, NC (Union County), adjacent to Matthews. Similar in scale and community-policing model, making it a directly comparable peer for operational and budgeting benchmarking.
• Mint Hill Police Department: Municipal police department in Mint Hill, NC, another small town in the Charlotte metro area. Similar size, structure, and reliance on tax-based funding; directly comparable to Matthews PD across patrol, records, and community engagement.

Broad incumbents

• Charlotte-Mecklenburg Police Department: The large regional police agency for the City of Charlotte and most of Mecklenburg County. Operates the same policing functions as Matthews PD but at substantially greater scale, providing the regional backbone for mutual aid and shared systems (e.g., CharMeck Alerts) that Matthews PD depends on.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/townofmatthews
• YouTubeyoutube.com/channel/UC0DdNfJsqXeYtJYJfX-eqaw
• Facebookfacebook.com/matthewsnc
• Instagraminstagram.com/townofmatthews
• LinkedInlinkedin.com/company/matthewsncpd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Matthews Police Department (NC)