Medina County Job and Family Services

What Medina County Job and Family Services does

Medina County Job and Family Services (MCJFS) is a county government agency headquartered at 232 Northland Drive, Medina, Ohio, operating under the statutory authority of the Ohio Department of Job and Family Services. The agency delivers four core service lines to Medina County residents: public assistance administration (SNAP/EBT, Medicaid, child care assistance), child support enforcement and distribution, protective services for abuse and neglect (including a 24/7 hotline), and foster care and adoption services. It employs 44 staff and is funded through state and federal allocations from ODJFS, local Human Services Levy dollars (passed in 2019), and transaction-based child support collections. The agency's customers are not commercial buyers but rather Medina County residents eligible for public benefits, prospective and licensed foster families (approximately 50–56 families managing 126–150 children in custody depending on the reporting period), and parents involved in child support proceedings. Service delivery is multichannel: in-person at headquarters, by phone, through online inquiry forms, and via the Ohio Child Support Mobile App and Web Portal.

MCJFS operates without any proprietary technology platform. Its technology stack consists of standard government case management systems, including Binti for foster parent licensing management, the Ohio Child Support Mobile App, the statewide Customer Service Web Portal, and a website relaunched in March 2022 with Spire Advertising. The agency's competitive differentiation rests on its statutory monopoly as the designated county Job and Family Services provider, its Trust-Based Relational Intervention (TBRI) trauma-informed training program for foster parents, and a dense community ecosystem of church, school, business, and nonprofit partners that supply donations, training venues, and volunteer support (e.g., First Baptist Church of Medina, The Children's Center of Medina County, Cleveland Clinic Medina ICU, multiple 4-H clubs and scout troops, and Build-a-Bear). Leadership consists of Director Debbie Kiley, Supervisor Manager Sharon Holmes, Community Liaison Layne Hedden, and a newly created Kinship Care Coordinator role.

The agency's go-to-market is community-based rather than commercial: it recruits foster families through monthly virtual and in-person informational sessions, the "Twenty Four in '24" licensing campaign (which produced 20 newly licensed families in 2024), community events such as the Pinwheel Walk Against Abuse, and recognition events like the annual Foster Parent Banquet and Rising Up and Moving On Breakfast. Distribution relies on direct service channels (office, phone, abuse hotline, child support phone lines, and web portal) rather than resellers. MCJFS participates in statewide partnerships including OhioKAN (Kinship and Adoption Navigator, serving 3,000+ families) and Kinnect to Family (serving 2,000+ children), and works with Northeast Ohio Adoption Services for adoption placements. There are no disclosed revenue figures, funding rounds, or commercial customers — all operating economics flow through public appropriations and levy dollars.

Name

Medina County Job and Family Services

Legal name

Medina County Job and Family Services

Website

https://mcjfs.us

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Medina County Job and Family Services (MCJFS) is a county government agency in Medina, Ohio, delivering public assistance, child support, foster care, adoption, and protective services to local residents under Ohio Department of Job and Family Services oversight, funded through state allocations and a 2019 local Human Services Levy.

Ownership category

akta.pro rank

Product category

Public Social Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Child Welfare, Foster Care & Adoption Services (BPAGAEAE)

akta.pro secondary industry

Family & Parenting Support Services (BPAGAEAC)

Keywords

• Public assistance services
• Child support enforcement
• Foster care licensing
• Adoption services
• Child protective services

Headquarters

HQ city

Medina

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Funding: Funded by state and federal allocations through Ohio Department of Job and Family Services, plus local Human Services Levy dollars.
2. Child Support Collections: Agency collects and distributes child support payments on behalf of families.
3. Human Services Levy: Local levy funding (passed in 2019) supports child protective services, older adult services, and ADAMH board.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Medina County Job and Family Services is a county government agency that delivers public assistance (SNAP, Medicaid, child care assistance), child protective services, child support enforcement, and foster care and adoption services to eligible residents of Medina County, Ohio. It recruits, trains, and licenses foster parents, manages child custody and kinship care cases, and distributes child support payments. All services are funded by state and federal allocations and a local Human Services Levy and provided at no cost to eligible residents.

Product overview

Medina County Job and Family Services (MCJFS) is a county government agency that provides social services to residents of Medina County, Ohio. The agency does not offer a software product or technology platform. Its services include public assistance programs (SNAP, Medicaid), foster care and adoption services, child support enforcement, and social services. The agency uses third-party software platforms for internal operations, including Binti for foster parent licensing management, but these are operational tools rather than products offered by MCJFS.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Assistance Programs Provides day-to-day financial and benefit assistance including SNAP (food assistance), Medicaid (health coverage), and child care assistance to Medina County residents struggling to make ends meet. Services are free to eligible residents.
• Social Services / Child Protective Services Investigates reports of abuse and neglect, conducts safety planning, and provides protective interventions for children and adults in Medina County. Responds to reports through a dedicated Abuse and Neglect Hotline.
• Child Support Enforcement Services Establishes, collects, and distributes child support payments for families in Medina County. Customers can manage cases through the Ohio Child Support Mobile App and Customer Service Web Portal.
• Foster Care Licensing and Placement Recruits, trains, and licenses foster families to provide temporary care for children who cannot safely remain with their biological families. Includes pre-service training, ongoing support, and trauma-informed care (TBRI).
• Adoption Services Facilitates adoption of children in foster care, partnering with Northeast Ohio Adoption Services (NOAS) and Wendy's Wonderful Kids (WWK) to find permanent homes for children without family placement options.
• Kinship Care Services Supports relatives or familiar adults caring for children when parents cannot. Includes home studies, licensing assistance, training, and connection to community resources.

Quantifiable outcome

• Over 7,100 children reunified with families in Ohio in 2021
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

25 partnerships are on record, tiered minor and core.

• Grace Church Medina East CampusminorStrategic or Co-development Partner · 28 December 2023Filled remaining holiday wish lists within 48 hours of outreach. Regular supporter of holiday gift program.
• Medina Metropolitan Housing AuthorityminorStrategic or Co-development Partner · 28 December 2023Conducted jeans day fundraiser throughout year and donated proceeds to holiday gift program.
• Jen's Play n' Learn Home ChildcareminorStrategic or Co-development Partner · 28 December 2023Annual walk-a-thon fundraiser raising funds to purchase holiday gifts for foster children.
• Judge Dunn's Juvenile CourtminorStrategic or Co-development Partner · 28 December 2023Partnered with Build-a-Bear and Medina County Board of Development Disabilities Achievement Center to create bears for foster children.
• Francis Xavier Catholic ChurchminorStrategic or Co-development Partner · 28 December 2023Collected over $3,000 in gift cards for foster children holiday program.
• Build-a-BearminorStrategic or Co-development Partner · 28 December 2023Partnered to create and donate bears for children entering foster care.
• Medina County Board of Development Disabilities Achievement CenterminorStrategic or Co-development Partner · 28 December 2023Partnered to create bears for foster children.
• First Baptist Church of MedinacoreOthers · 2 May 2023Received Louise Brown Community Service award for continued support and assistance with foster care program. Pastor Bruce Collier received award and delivered invocation at events.
• Cleveland Clinic Medina ICUminorStrategic or Co-development Partner · 20 January 2023Volunteers to wrap holiday gifts for foster families annually. Organized book drive for foster children.
• Boy Scout Troop 701 (Strongsville)minorStrategic or Co-development Partner · 20 January 2023Annual participation in holiday gift program, filling wish lists for foster children.
• Lodi Loyal Lads and Lassies 4-H ClubminorStrategic or Co-development Partner · 20 January 2023Assembled and donated nearly 100 Easter baskets and treat bags for children in foster care.
• St. Francis Xavier SchoolminorStrategic or Co-development Partner · 20 January 2023Students learn about MCJFS services and created thank you banner. Donated candy and gifts.
• Wendy's Wonderful Kids (WWK)minorStrategic or Co-development Partner · 26 October 2022Partnership through Northeast Ohio Adoption Services (NOAS) to find adoptive families for children without family placement options.
• First Baptist Church of MedinacoreStrategic or Co-development Partner · 16 September 2022Provides venue for TBRI trauma-informed training sessions for foster families. Coordinates holiday donations and gift cards specifically for teens. Received Louise Brown Community Service award for continued support.
• Ohio Kinship and Adoption Navigator (OhioKAN)coreStrategic or Co-development Partner · 1 September 2022Statewide program launched in partnership with Kinnect to provide navigation services for kinship and adoption families. Has served over 3,000 families since launch.
• Kinnect to FamilycoreStrategic or Co-development Partner · 1 September 2022Specialized family search and engagement program operating in over 25 Ohio counties, has served over 2,000 children.
• Ohio Department of Job and Family Services (ODJFS)coreOthers · 1 September 2022Parent state agency providing funding, policy guidance, and oversight for county Job and Family Services agencies.
• OhioMeansJobsminorChannel Partner/ Reseller/ Distributor · 11 August 2022State employment resource linked on MCJFS website for job seekers and economic development jobs.
• Ohio Justice Bus / OhioKANminorStrategic or Co-development Partner · 27 May 2022Mobile legal aid partnership providing free legal advice for adoption and kinship care questions on June 25, 2022.
• Williams on the LakeminorStrategic or Co-development Partner · 27 May 2022Venue partner for Foster Parent Banquet events.
• Leadership Medina CountyminorStrategic or Co-development Partner · 27 May 2022Collaborated on mini documentary project about foster care in Medina County.
• Northeast Ohio Adoption Services (NOAS)coreStrategic or Co-development Partner · 5 May 2022Adoption services partnership to help find permanent homes for children in foster care, including working with youth like Mariana.
• Wadsworth Chamber of CommerceminorChannel Partner/ Reseller/ Distributor · 28 April 2022Host of nonprofit fair where MCJFS shares information about foster care program and recruits foster parents.
• The Children's Center of Medina CountycoreStrategic or Co-development Partner · 26 April 2022Partners for child abuse prevention activities. Coordinates donations of pajamas for foster children and hosts Pinwheel Walk Against Abuse event. Visitation location for foster children and birth families.
• Root 18 CrossFit MedinaminorStrategic or Co-development Partner · 22 April 2022Annual fundraiser host for Raising the Bar Against Abuse event to raise funds for Health and Human Services levy supporting at-risk youth.

Scale indicators20 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Hamilton County Job and Family Services: Cincinnati-area county JFS providing the same mandated services under ODJFS, with comparable funding mechanics including local levy support, making it a structural analogue for MCJFS.
• Stark County Department of Job and Family Services: Ohio county JFS (Canton area) operating under identical statutory mandates, comparable mid-sized county scale, and similar mix of urban-adjacent and rural service populations.
• Franklin County Department of Job and Family Services: Columbus-area county JFS delivering the same Ohio-mandated services (foster care, child support, public assistance) at a meaningfully larger scale, useful as an operational benchmark for MCJFS's growth trajectory.
• Summit County Department of Job and Family Services: Adjacent Northeast Ohio county JFS (Akron area) operating the same mandated services and overlapping regional partnerships, with comparable caseload characteristics to MCJFS given similar metropolitan-adjacent county demographics.
• Lucas County Job and Family Services: Toledo-area county JFS providing the same mandated foster care, adoption, child support, and public assistance services, useful as a comparable for funding and headcount benchmarks.
• Lorain County Department of Job and Family Services: Northeast Ohio county JFS adjacent to both Cuyahoga and Medina, operating identical mandated programs with similar demographic mix and county-scale operating profile.
• Cuyahoga County Job and Family Services: Ohio county JFS agency serving the Cleveland area under the same ODJFS framework, providing an identical mix of foster care, adoption, child support, and public assistance, making it the most directly comparable peer for operational and funding benchmarks.

Others

• Northeast Ohio Adoption Services (NOAS): Regional nonprofit adoption services partner that works directly with MCJFS to find permanent homes for foster children, including complex cases like Mariana's; not a competitor but a downstream channel partner in the same county foster/adoption pipeline.
• OhioKAN (Ohio Kinship and Adoption Navigator): Statewide kinship and adoption navigation program operated in partnership with Kinnect that MCJFS leverages to serve kinship families, providing systemic reach into MCJFS's kinship care segment.

Broad incumbents

• Ohio Department of Job and Family Services (ODJFS): State-level parent agency that funds, oversees, and sets policy for all 88 Ohio county JFS agencies including MCJFS, providing the regulatory and funding framework within which the subject operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/MedinaCountyJFS
• Instagraminstagram.com/medinacountyjfs
• LinkedInlinkedin.com/company/medina-county-job-and-family-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Medina County Job and Family Services