MDPH31

What MDPH31 does

MDPH 31 — formally the Maison Départementale des Personnes Handicapées de la Haute-Garonne — is a public government institution (établissement public) operating under the authority of the Conseil Départemental de la Haute-Garonne in Toulouse, France. It functions as the mandated single entry point for all disability-related administrative procedures within the Haute-Garonne department (department code 31), serving residents with disabilities by processing applications for state-funded disability benefits including PCH (Prestation de Compensation du Handicap), AEEH, AAH, disability cards, and departmental compensation funds. Services are provided free of charge to end users, with the organization entirely funded by departmental public budgets and operating under a statutory regulatory mandate that no private competitor can replicate.

The organization's core product is its web portal (mdph31.fr), supplemented by three digital modules: 'Le Guide' for assisted form completion, 'Mon dossier' for dossier status tracking, and integration with the national CNSA-operated 'Ma MDPH en ligne' teleservice for online submission. Accessibility is built into the platform through two third-party integrations: the Lisio website adaptation module (color, font, vocal reading, 25+ language translation) and ACCEO for French Sign Language interpretation and speech transcription. All services are RGPD-compliant and the website is certified 100% conformant with RGAA version 4.1.2 as of May 2025. Distribution is anchored by the main Toulouse office plus 57 decentralized service points (27 Maisons départementales de proximité and 30 Maisons des solidarités) across the department, with physical reception supplemented by phone, email, and online channels.

The business model is purely governmental: revenue flows entirely from departmental council allocations, there is no commercial monetization, and no user fees. The customer base is undifferentiated — every person with a disability in Haute-Garonne is a potential beneficiary — but institutional concentration is absolute on the funding side, with the Conseil Départemental as the sole source of operating budget. Strategic direction is shaped by French national disability policy, departmental political cycles, and accessibility regulation rather than market competition.

Name

MDPH31

Legal name

Maison Départementale des Personnes Handicapées de la Haute-Garonne

Website

https://mdph31.fr

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

MDPH 31 (Maison Départementale des Personnes Handicapées de la Haute-Garonne) is a French public institution in Toulouse that processes disability benefits and rights applications for residents of Haute-Garonne through a main office, 57 decentralized service points, and digital channels.

Ownership category

akta.pro rank

Product category

Disability Public Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Health Services (8000)

akta.pro primary industry

Disability Benefits Administration (BPAIAKAC)

akta.pro secondary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• Disability administration services
• Public disability benefits
• Accessibility services
• Departmental public services
• Disability rights support

Headquarters

HQ city

Toulouse

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Public Government Funding: MDPH 31 is a public institution funded by the Haute-Garonne Department Council to provide disability rights services. Revenue comes from public budgets allocated by the departmental council.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

MDPH 31 is the single mandated entry point for all disability-related administrative procedures in the Haute-Garonne department (France). It processes applications for state-funded disability benefits (PCH, AEEH, AAH), disability cards, and compensation funds, and supports decisions taken by the Commission des Droits et de l'Autonomie (CDAPH). Services are delivered free of charge to people with disabilities through a main Toulouse office, 57 decentralized service points, an online teleservice, and accessibility-adapted communications.

Product overview

MDPH 31 operates as a single unified service portal rather than a modular platform. The core offering is the MDPH 31 website, which provides comprehensive information and guidance about disability rights, MDPH request procedures, and available support services. This is complemented by supplementary digital tools including 'Le Guide' (an application to assist with form completion), 'Mon dossier' (a secure service for checking dossier status), and integration with the national 'Ma MDPH en ligne' platform for online submission. The organization also provides accessibility services through ACCE-O for deaf and hard-of-hearing users.

Differentiator

Problem solved

Functional benefit

Products and services

• Site web de la MDPH 31 Primary web portal providing comprehensive information about disability rights, MDPH services, and procedures. Offers guidance on making requests to the MDPH, understanding decisions, and accessing disability-related resources for residents of Haute-Garonne.
• Le Guide Application designed to assist users in completing their MDPH application forms, providing guidance and tips for filling out the Cerfa forms required for MDPH requests.Targets people with disabilities preparing an MDPH file.
• Mon dossier Secure online service allowing users to check the status of their MDPH dossier in real-time, providing information about the progress of their disability-related requests and decisions. Available to MDPH applicants in Haute-Garonne.
• Ma MDPH en ligne National online teleservice operated by CNSA (Caisse Nationale de Solidarité pour l'Autonomie) that enables users to submit their MDPH requests electronically and track their dossiers digitally, complementing in-person and mail-based submission options. Used by MDPH 31 applicants in Haute-Garonne.

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• Communaute 360 Haute-GaronnecoreOthersCommunaute 360 is a partner of MDPH 31 with the mission to inform and orient people with disabilities and their caregivers. Available by phone 0800 360 360 (Mon-Fri 9:00-17:00) or email [email protected].
• Haute-Garonne Department CouncilcoreOthersThe Conseil departmental de la Haute-Garonne is the governing authority that funds and oversees MDPH 31 operations. MDPH is established as a result of common will between the department and disability stakeholders to improve access to rights.
• ACCEOcoreTechnology or IntegrationACCEO provides accessibility services for deaf and hard-of-hearing individuals through telephone and on-site interpretation in French Sign Language (LSF) and instant speech transcription. MDPH 31 uses ACCEO for physical reception and telephone accessibility.
• 27 Maisons départementales de proximité (MDP)coreChannel Partner/ Reseller/ Distributor27 MDP structures of the Haute-Garonne Department Council provide local in-person assistance for MDPH procedures, particularly specialized in helping users with the Ma Mdph en ligne digital service.
• 30 Maisons des solidarités (MDS)coreChannel Partner/ Reseller/ Distributor30 MDS structures of the Haute-Garonne Department Council provide local in-person assistance for MDPH procedures and are linked with MDPH for questions and document submission.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Peers

• FIPHFP:

Direct peers

• MDPH du Rhône (69): Lyon's departmental MDPH serving the Rhône department under the same national legal framework, processing PCH/AAH/AEEH dossiers and operating through a similar decentralized reception model. Highly comparable on departmental scale, demographic profile, and digital service maturity.
• MDPH de Paris (75): Paris's departmental disability house (Maison Départementale des Personnes Handicapées), operating under the same national MDPH framework as MDPH 31 and providing identical functions: PCH/AEEH/AAH application intake, CDAPH coordination, and disability rights administration. Directly comparable as a peer departmental MDPH serving a major urban population.
• MDPH de la Gironde (33): Bordeaux's departmental MDPH for the Gironde, with analogous jurisdiction, services, and digital portfolio (online dossier tracking, multi-channel reception). Comparable peer in a similarly-sized French department with a major urban center.
• MDPH du Nord (59): Lille's departmental MDPH for the Nord department — same legal framework, same disability administration functions, comparable decentralized reception model with departmental departmental council partnerships.
• MDPH des Bouches-du-Rhône (13): Marseille's departmental MDPH providing the same national disability administration services under the same statutory mandate, serving a comparable large urban + peri-urban population. Directly comparable operational model and service catalog.

Others

• AGEFIPH: French association managing the fund for professional insertion of disabled workers in the private sector. Operates in an adjacent disability-services space (employment-focused) and complements MDPH 31's RQTH/employment orientation decisions rather than competing directly.

Broad incumbents

• CNSA - Caisse Nationale de Solidarité pour l'Autonomie: National-level governing body that funds, oversees, and operates the 'Ma MDPH en ligne' digital platform used by MDPH 31. CNSA sets national policy, distributes funding to departmental MDPHs, and coordinates the network — making it the broader incumbent that defines MDPH 31's operating context.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mdph31

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MDPH31