Centro de Mediación Empresarial de Madrid

What Centro de Mediación Empresarial de Madrid does

Centro de Mediación Empresarial de Madrid (CMEM) is the institutional mediation administration body of the Cámara Oficial de Comercio, Industria y Servicios de Madrid, established in 2014 to administer alternative dispute resolution (ADR) processes for the business community in the Madrid region. It serves companies, family-owned businesses, and parties involved in commercial and insolvency disputes, providing a structured alternative to litigation through both in-person and online mediation procedures administered under Spain's Law 5/2012 on mediation in civil and commercial matters.

The institution's core offerings include three principal mediation streams — corporate/commercial mediation, family business mediation, and insolvency mediation — together with a registry of associated mediators, specialized commissions covering different ADR modalities, and homologated (regionally accredited) training courses certified by the Madrid regional mediation authority. Governance is provided by a committee of senior practitioners, with RocaJunyent equity partner Marlen Estévez serving as President since October 2023, a change that formally separated the CMEM presidency from the Corte de Arbitraje and repositioned the institution under independent senior ADR counsel.

CMEM generates revenue through three streams: administrative fees on each mediation case (scaled to the economic value of the dispute), honoraria paid to associated mediators, and annual membership fees from associate mediators. The organization employs approximately 10 staff based in Madrid and operates as a non-profit institutional body under the public-law umbrella of the Madrid Chamber of Commerce, which itself traces back over 130 years. Recent strategic activity includes a collaboration agreement with the Ayuntamiento de Madrid (October 2024) to extend mediation services into the municipal public-sector domain, participation in the Union Internationale des Avocats mediation network and formalized collaboration with the Corte Española de Arbitraje, and the launch of certified training programs (February 2026).

Name

Centro de Mediación Empresarial de Madrid

Legal name

Centro de Mediación Empresarial de Madrid

Website

https://mediamadrid.es

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Mediation administration center operated by the Madrid Chamber of Commerce, providing institutional alternative dispute resolution to businesses for commercial, family business, and insolvency disputes through in-person and online processes.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Other Legal Services (54119), Convention and Trade Show Organizers (561920)

SIC

Services-Legal Services (8111), Services-Membership Organizations (8600)

akta.pro industry

PRIMARYBPADAFAC

Mediation, Negotiation Support & Peace Processes

Business & Public Services/International Organizations & Development/Peacekeeping, Conflict Resolution & Security Cooperation

SECONDARYMPAGAGAM

Conferences & Conventions Operations Services (Registration, AV, Logistics)

Media, Entertainment & Sports/Live Entertainment & Events (Concerts, Theater, Festivals)/Conventions & Conferences (Business Events)

Keywords

• Business mediation services
• Commercial dispute resolution
• Family business mediation
• Insolvency mediation proceedings
• Alternative dispute resolution

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Mediation administration fees: CMEM charges admission rights and administration fees for processing mediation requests. Fees are determined based on the economic interest and complexity of the dispute, per Article 11.1 of its Regulations. Parties share costs equally unless otherwise agreed. A separate initial fund provision equivalent to 20 hours of mediator dedication is required. Room usage is included for the first two sessions; subsequent sessions incur additional room rental fees.
2. Mediator honorarium fees: Mediator hourly rates are charged based on the amount in dispute (cuantía del procedimiento). The rates are published in Annex II of the CMEM Regulations. An initial fund provision of 20 hours of mediator time is requested at the outset.
3. Associated mediator program membership fees: CMEM operates an associated mediator program (Programa de Asociados) offering benefits such as public listing, preferential access to events, and newsletter distribution. Members pay annual fees per the published fee schedule.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

CMEM administers institutional mediation proceedings for businesses, providing specialized mediation services for commercial disputes, family business conflicts, and insolvency-related matters. The center designates qualified mediators through a dedicated Commission, manages the entire mediation process (intake, scheduling, sessions, and documentation), and offers both in-person mediation in three dedicated rooms and online mediation. It also operates an associated mediator membership program, a homologated civil and commercial mediation training program, and standardized mediation contract clauses.

Product overview

Centro de Mediación Empresarial de Madrid (CMEM) operates as a mediation administration institution under the Cámara Oficial de Comercio, Industria y Servicios de Madrid. The organization offers a portfolio of core mediation services—Business Mediation (Mediación Empresarial), Family Business Mediation (Mediación Empresa Familiar), and Insolvency Mediation (Mediación Concursal)—alongside studying other ADR methods. The service ecosystem includes an online cost calculator for procedure estimation, standardized mediation agreement templates for contract inclusion, a mediator designation service following institutional rules, and a 100-hour certified mediator training program. CMEM also maintains an associate membership program, hosts educational content series including 'Un café con CMEM' interviews and 'Desafíos' family business videos, and provides dedicated facilities for in-person and online mediation sessions.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Mediation (Mediación Empresarial) Core mediation service administered by CMEM for resolving commercial disputes between companies, providing confidential, voluntary, and facilitated dialogue under the center's Regulations. Designed for businesses seeking faster, lower-cost alternatives to litigation or arbitration, with legally binding agreements elevatable to public deed with executive force.
• Family Business Mediation (Mediación Empresa Familiar) Specialized mediation service for conflicts within family businesses, addressing succession, governance, intergenerational disputes, and family constitution/protocol design. Supported by CMEM's Decálogo for family business mediation and the Family Business Mediation Advisory Commission.
• Insolvency Mediation (Mediación Concursal)

Quantifiable outcome

• Mediation is significantly faster than litigation or arbitration — typically concluding in few sessions
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Escuela de Negocios de la Cámara de MadridcoreStrategic or Co-development Partner · 12 February 2026CMEM and the Escuela de Negocios de la Cámara de Madrid jointly launched their first homologated training course in Civil and Commercial Mediation (February 2026). The 100-hour program (65 theoretical, 35 practical) qualifies graduates to register as mediators with the Ministry of Justice's Registry of Mediators.
• Ayuntamiento de Madrid (Madrid City Council)coreStrategic or Co-development Partner · 7 October 2024The Cámara de Comercio de Madrid and the Ayuntamiento de Madrid signed a framework agreement to promote administrative mediation as an alternative dispute resolution method within public administration procedures. The agreement aims to integrate ADR mechanisms into the city's administrative processes. Ángel Asensio (President of the Chamber) and María Inmaculada Sánchez-Cervera Valdés (General Coordinator of the Mayor's Office) signed the agreement. A joint monitoring committee was established to oversee implementation.
• Union Internationale des Avocats (UIA) / International Union of LawyerscoreStrategic or Co-development Partner · 28 June 2023CMEM participates in the UIA's World Forum of Mediation Centres, held every nine months. Urquiola de Palacio, former president of CMEM, served as President of the UIA. CMEM's participation in UIA events provides international exposure and the UIA grants 13 hours of continuing education credits for forum participants.
• Club Español del Arbitraje (CEA)coreStrategic or Co-development Partner · 17 June 2023CMEM collaborates with the CEA on joint events, particularly through the CEA's Commission on Mediation and Consensual Resolution (Comisión de Mediación y Resolución Consensuada del CEA). CMEM members serve on CEA commissions, and both organizations co-organize events such as the 'Café de la Mediación Empresarial' series, the European Day of Mediation activities, and joint conferences on arbitration and mediation topics. CMEM grants continuing education credits for attendees of joint events.
• MedialCAM (ICAM Mediation Centre)minorOthers · 24 November 2022CMEM provides mutual recognition of continuing education credits for events organized with MedialCAM, the ICAM's mediation center. Both institutions collaborate on training and professional development for mediators.
• Corte de Arbitraje de MadridcoreStrategic or Co-development Partner · 27 April 2022CMEM and the Corte de Arbitraje de Madrid jointly developed the Observatory of Justice and Competitiveness of the Comunidad de Madrid, producing surveys and reports on the knowledge, use, and perception of arbitration, mediation, and other ADRs. Both institutions are under the Cámara de Comercio de Madrid and collaborate on events, publications, and the Master in Business Law, Arbitration and ADR offered by the Chamber, ISDE, and the Corte de Arbitraje.
• IE UniversityminorOthersCMEM president Marlen Estévez serves as professor of arbitration and mediation at IE University. The institution serves as a platform for educational outreach and promotion of mediation culture among law and business students.
• Universidad Pontificia ComillasminorOthersCMEM president Marlen Estévez serves as professor of arbitration and mediation at Universidad Pontificia Comillas, promoting mediation education among students.
• Universidad Carlos III de MadridminorOthersCMEM president Marlen Estévez serves as professor of arbitration and mediation at Universidad Carlos III de Madrid, promoting mediation education.
• Universidad Politécnica de MadridminorOthersCMEM president Marlen Estévez serves as professor of arbitration and mediation at Universidad Politécnica de Madrid, promoting mediation education.
• Instituto de Censores Jurados de Cuentas de EspañaminorOthersCMEM co-hosts events and provides continuing education recognition with the Instituto de Censores Jurados de Cuentas de España, particularly for training on mediation in financial disputes.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Dispute Management S.L. Madrid-based mediation and ADR consultancy founded by Mercedes Tarrazón, who is a CMEM Plenary member and President of CEA's Mediation Commission. A boutique competitor offering overlapping commercial mediation services in the same Madrid market.
• Samaniego Law: Madrid-based ADR boutique whose founding partner (Javier Fernández-Samaniego) serves as President of CMEM's Business Mediation Commission. Provides competing commercial mediation and arbitration services to similar corporate clients in Madrid.

Broad incumbents

• JAMS International: Global private ADR provider offering mediation, arbitration, and other dispute resolution services. A broad incumbent that shares CMEM's institutional mediation model but operates at much larger scale across multiple jurisdictions.
• International Chamber of Commerce (ICC) Dispute Resolution Services: Global ADR administrator offering international mediation, arbitration, and expertise services. A broad incumbent that competes for cross-border commercial mediation cases and provides a reference benchmark for institutional mediation providers like CMEM.
• Corte de Arbitraje de Madrid: Sister institution of CMEM under the Madrid Chamber of Commerce, administering arbitration proceedings and co-developing the ADR Observatory. A broad incumbent offering a wider dispute resolution portfolio that overlaps with CMEM's mediation work.

Direct peers

• Centre for Effective Dispute Resolution (CEDR): UK-based non-profit ADR organization administering mediation, providing mediator training, and publishing standards. Closely comparable to CMEM as an institutional mediation administrator with training programs and corporate clientele.
• MedialCAM (ICAM Mediation Centre): Mediation center of the Madrid Bar Association (Ilustre Colegio de Abogados de Madrid). Closest direct peer, operating in the same Madrid market for civil and commercial mediation, with a similar mediator designation process and a mutual continuing-education credit arrangement with CMEM.
• Centro Internacional de Arbitraje de Madrid (CIAM): Madrid-based international arbitration and mediation center that also administers mediation proceedings and shares leadership networks with CMEM. Operates in the same dispute resolution ecosystem with overlapping institutional, legal, and corporate clientele.

Regional players

• Singapore International Mediation Centre (SIMC): Chamber-affiliated international mediation center in Singapore offering commercial mediation under a comparable institutional model. Operates in a different geography but represents a similar approach of chamber-backed mediation administration that CMEM can benchmark against for international expansion.
• Club Español del Arbitraje (CEA): Spanish national professional association promoting arbitration and consensual dispute resolution. Co-organizes events with CMEM and shares commission members; while a peer in ADR ecosystem, it operates as a professional body rather than a service administrator.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/camaramadridtv/videos
• LinkedInlinkedin.com/company/centro-de-mediaci%C3%B3n-empresarial-de-madrid

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Centro de Mediación Empresarial de Madrid