CENTRE DE MEDIATION

What CENTRE DE MEDIATION does

Centre de Médiation a.s.b.l. is a Luxembourg-registered non-profit association (association sans but lucratif) founded on 27 November 1998 and headquartered at 87 Route de Thionville, Luxembourg City. It delivers professional mediation, restorative justice, and access-to-rights information services, holding state-issued agréments in penal (1999), socio-familial (2011), and civil/commercial (2012) mediation, plus ministerial accreditation as a continuing education organiser (2021). Since 1 July 2021 the organisation has also hosted SEJURE, Luxembourg's national Service de Justice Restaurative, under a cooperation convention with the Ministry of Justice signed 2 December 2020.

The Centre's core product set comprises family mediation (parent-child, couple, post-separation/divorce), penal mediation, civil and commercial mediation, youth restorative mediation, the Espace-Enfants child support service, coparental coaching, and the 'Restons Parents!' information sessions for separating parents. It also operates a professional education division delivering accredited formation continue programmes (transformative approach, couple mediation, family mediation parents/adolescents, coparental coaching, floating objects methodology) and Analyse de Pratiques Professionnelles pour Médiateur(trice)s (APPM) practice-analysis sessions, delivered both in-person and via Zoom. Service delivery is fully human-mediated by an in-house multidisciplinary team of jurists, psychologists, and social workers, supported by approximately 30 vacataire mediators with multi-domain ALMA and state approvals.

The business model is a hybrid of public-sector funding and modest fee-based training revenue. Core mediation and access-to-rights services are provided free of charge to end users and are sustained by government convention and subsidies. Revenue is generated primarily through formation continue programmes (€145–€550 per participant) and APPM sessions (€40 per 3-hour session), with preferential pricing for ALMA asbl members, AIFI members, and University of Luxembourg Master in Mediation students. The Centre reaches clients through judicial referrals (Procureur d'État, Protection de la Jeunesse), municipal partnerships (46 communes via MEC asbl and direct arrangements), and event-driven community engagement (conferences, cine-debates, Restons Parents! sessions, Restorative Cafés). No external investors, funding rounds, or parent company exist; the entity is governed by a Board of Directors under Luxembourg asbl law.

Name

CENTRE DE MEDIATION

Legal name

Centre de Médiation a.s.b.l.

Website

https://mediation.lu

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Centre de Médiation a.s.b.l. is a Luxembourg non-profit founded in 1998 providing state-accredited family, penal, civil/commercial, and restorative justice mediation, plus accredited continuing education for mediators, funded by government convention and training fees.

Ownership category

akta.pro rank

Product category

Professional Mediation and Conflict Resolution Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Educational Support Services (6117), Other Legal Services (54119)

SIC

Services-Social Services (8300), Services-Educational Services (8200), Services-Legal Services (8111)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Legal Aid & Client Advocacy Services (BPAGAEAM), Legal & Compliance (CLE, Paralegal CE) (EDAAALAB), Behavioral Health & Counseling (Social Work, Psychology, Substance Use CE) (EDAAALAD)

Keywords

• Family mediation services
• Restorative justice services
• Professional mediation training
• Civil commercial mediation
• Access to rights information

Headquarters

HQ city

Luxembourg

HQ country

Luxembourg

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Mediation Services: Core mediation services are provided free of charge to clients. The organization is an ASBL (non-profit association) agréée par l'État (loi ASFT) and independent from judicial authorities, funded in part by government convention and subsidies. Revenue generation is primarily through professional continuing education (formation continue) programs and professional analysis of practice sessions (APPM).
2. Continuing Professional Education (Formation Continue): The organization organizes and delivers fee-based continuing professional education programs for mediators and related professionals, including topics such as parental mediation, transformative approach, couple mediation, coparental coaching, and case study using floating objects. Revenue is generated through participant fees ranging from 145€ to 550€ per program.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Centre de Médiation a.s.b.l. delivers state-recognised professional mediation services across family (parents-children, couples, post-separation parenting, mutual-consent divorce), penal (Article 24(5) Code d'Instruction Criminelle), civil and commercial, and neighbourhood domains, plus the SEJURE restorative justice service (Ministry of Justice convention). The bundle also includes the Espace-Enfants child-support programme, Restons Parents! coparenting group sessions, Co-Parental Coaching, free Access-to-Rights information (legal, psychological, social), and a ministerial-approved continuing professional education catalogue (formation continue) delivered in-person and via Zoom to mediators, social workers, psychologists, and family-law professionals.

Product overview

Centre de Médiation a.s.b.l. is a non-profit mediation center offering a comprehensive suite of conflict resolution and family support services. The core offering consists of multiple mediation types (family, civil/commercial, penal, and restorative justice through SEJURE) supported by access-to-rights information services (legal, psychological, and social). Family support programs include the Children's Space, coparenting group sessions, and co-parental coaching. The organization also operates a professional training division offering accredited continuing education programs in mediation, transformative approaches, couple mediation, and professional practice analysis, delivered both in-person and via video conference.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Mediation Services Mediation for families covering parent-child disputes, partner/couple mediation, mediation between separated/divorced parents on visitation rights and child support, and mediation within mutual-consent divorce proceedings. Delivered in-person at Luxembourg headquarters by state-agréé mediators.
• Civil and Commercial Mediation Judicial mediation in civil and commercial matters, including neighbour-to-neighbour disputes, business-to-business conflicts, and other civil-party disagreements. Operates under the 2012 civil/commercial mediation law.
• Penal Mediation Mediation proposed by the State Prosecutor under Article 24(5) of the Code of Criminal Instruction, addressing victim compensation and reparation of harm caused by criminal offences.
• Mediation for Minors (Mediation Reparatrice Mineur) Mediations recommended by the Youth Protection (Protection de la Jeunesse) section of the Prosecutor's Office for offences committed by underage youth, grounded in European and International Children's Rights Conventions.
• SEJURE — Service de Justice Restaurative Restorative-justice service offering direct or indirect dialogue between victims, offenders, and concerned parties to facilitate information exchange, negotiate commitments, and express emotions. Complementary to legal proceedings and free and confidential for users.
• Children's Space (Espace-Enfants) Support and exchange space for children of parents in mediation, offering psychological support, emotional-expression assistance, and communication methods with parents in Luxembourgish, French, German, Italian, and English.
• Restons Parents! Coparenting Group Sessions Group information and exchange evenings for parents considering or experiencing separation. Session A covers emotional impact of separation, communicating with children, children's reactions, and legal questions; Session B covers children's needs, coparenting, and blended-family challenges. Offered in French, German, and Luxembourgish.
• Co-Parental Coaching Systemic family intervention for separated families in conflict, helping parents develop better communication, exercise coparenting effectively, and address children's needs through confidential individual coaching sessions.
• Access to Rights Services Free, anonymous consultations providing legal, psychological, and social information from qualified professionals (psychologists, jurist, social worker). Three sub-services: Informations Juridiques (legal), Informations Sociales (social), and Informations Psychologiques (psychological).
• Professional Practice Analysis (APPM) Professional-development method for mediators involving sharing and analysis of mediation experiences, in groups of 4–6 participants per session, 3 hours per session, €40 per session.
• Continuing Professional Education (Formation Continue) Accredited fee-based continuing professional education catalogue for mediators, social workers, psychologists, and family-law attorneys. Programs include Family Mediation Parents/Adolescents (€300/€275/€250), Co-Parental Coaching (€550), Transformative Approach (€375/€325), Couple Mediation (€375/€325), and Floating Objects in Mediation (€175/€160/€145). Preferential rates for ALMA asbl, AIFI, RIFCC members and university mediation students.

Quantifiable outcome

• 43% of children lose contact with one parent within 2–5 years following parental separation — cited as a key driver for the Centre's Espace-enfants and Restons Parents! programmes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core, major, supporting and minor.

• Ministère de la Justice (Ministry of Justice, Luxembourg)coreStrategic or Co-development Partner · 2 December 2020The Ministry of Justice signed a cooperation convention with the Centre de Médiation asbl on 2 December 2020, designating the Centre as the project holder for a Restorative Justice Service (SEJURE). The Ministry collaborates with the Université du Luxembourg and the Belgian organisation Médiante ASBL to provide facilitator training. SEJURE has been operating within the Centre since 1 July 2021.
• Université du LuxembourgcoreStrategic or Co-development PartnerThe Centre de Médiation asbl works with the Université du Luxembourg's Master en Médiation programme. Most Centre mediators received their training at the University. The University and the Ministry of Justice collaborated on the pilot facilitator training for restorative justice. The Centre also recognises the University's Master in Mediation as an approved qualification.
• AIFI – Association internationale francophone des intervenants auprès des familles séparéesmajorStrategic or Co-development PartnerThe Centre collaborates with AIFI on joint continuing education programs (e.g., transformative mediation, couple mediation) and co-organises events including the 8th International Colloquium in Brussels (2017). Centre representatives (Emanuela Foresti, Jill Königs, Elisabeth Ribeiro) attended the Brussels colloquium. AIFI membership provides preferential pricing for Centre training programs.
• ALMA asbl – Association Luxembourgeoise de la Médiation et des Médiateurs AgréésmajorStrategic or Co-development PartnerALMA asbl is Luxembourg's primary mediator accreditation body. Centre mediators hold ALMA accreditation alongside their legal approvals. The Centre collaborates with ALMA on continuing education programs and ALMA members receive preferential pricing on Centre formation continue programs.
• Médiante ASBL (Belgium)supportingStrategic or Co-development PartnerThe Belgian organisation Médiante ASBL collaborated with the Luxembourg Ministry of Justice and the Université du Luxembourg on the pilot training programme for restorative justice facilitators, providing expertise in restorative justice methodology.
• MEC asbl – Mouvement pour l'Égalité des ChancessupportingChannel Partner/ Reseller/ DistributorThe MEC asbl manages neighbourhood mediation services in multiple Luxembourg municipalities (Mullerthal and Miselerland regions). It is listed as a partner for neighbourhood mediation in communes not covered by commune-managed services.
• Commune de Differdange (La Maison des Conflits)supportingChannel Partner/ Reseller/ DistributorThe Commune of Differdange operates 'La Maison des Conflits' — a neighbourhood mediation service established with support from the Centre de Médiation asbl. The Centre provided expertise and methodology for setting up this municipal service.
• Actis asbl – Théâtre en actionminorGTM or Marketing PartnerActis asbl performed theatre-debate sessions at the 20th anniversary celebrations of the Centre de Médiation asbl in 2018, using theatrical performance to illustrate mediation processes for public audiences.
• Ministère de l'Éducation nationale, de l'Enfance et de la Jeunesse (Luxembourg)supportingStrategic or Co-development PartnerThe Ministry of Education collaborated with the Centre de Médiation asbl on the continuing education programme 'L'Approche Transformative en Médiation' in October 2020, alongside AIFI and ALMA asbl.
• CMCC – Centre de Médiation Civile et CommercialesupportingOthersListed as a related mediation organisation on the Centre's links page. CMCC handles civil and commercial mediation separately from the Centre's socio-familial and penal focus.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• ALMA asbl - Association Luxembourgeoise de la Médiation et des Médiateurs Agréés: Luxembourg's primary mediator accreditation body. Both organizations operate in the same small market, share mediators, run joint continuing education programs, and offer reciprocal preferential pricing. Most direct comparable peer.
• CMCC - Centre de Médiation Civile et Commerciale: Luxembourg's civil and commercial mediation body, listed as a sister organisation on the Centre's links page. Operates in the same jurisdiction, shares overlap of mediator pool, and handles related but distinct mediation domain.
• FENAMEF - Fédération Nationale de la Médiation Familiale: French national federation of family mediation associations. Most direct international comparable for the Centre's family mediation, coparental coaching, and Espace-Enfants-like services, with similar continuing education mandate.
• AIFI - Association Internationale Francophone des Intervenants auprès des Familles Séparées: International francophone network on separated-family intervention. The Centre is an active AIFI member and co-organises training programmes; AIFI offers comparable continuing education and professional network access for the same mediator audience.
• Médiante ASBL: Belgian restorative justice organisation that collaborated on the Centre's SEJURE facilitator training pilot. Directly comparable in restorative justice methodology and cross-border Belgian-Luxembourg context.

Broad incumbents

• European Forum for Restorative Justice (EFRJ): European-level restorative justice network of which the Centre is a member. EFRJ sets the policy and training standards that the Centre's SEJURE service implements at national level. Comparable as the broader ecosystem player.
• CEDR - Centre for Effective Dispute Resolution: UK-based ADR market leader operating across civil/commercial mediation, training, and accreditation. Comparable business model: state-aligned mediation body with paid continuing education and accreditation programmes alongside core dispute resolution services.
• JAMS: US-based private ADR provider offering mediation, arbitration, and training across civil/commercial and family matters. Comparable in the breadth of its mediation service offering and its continuing professional education revenue stream.

Emerging players

• National Association for Community Mediation (NAFCM): US community-mediation membership organisation supporting neighbourhood mediation programmes — closely comparable to the Centre's 46-municipality neighbourhood mediation model and free community service model.

Regional players

• BAFM - Bundes-Arbeitsgemeinschaft für Familien-Mediation: German federal working group on family mediation. Operates in the adjacent Greater Region and offers family mediation accreditation, training, and continuing education — same product set as the Centre's socio-familial and formation continue programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/centre-de-mediation

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about CENTRE DE MEDIATION