What Mediation Solution does

Médiation Solution is a Swiss non-profit association founded in 2008 that coordinates a network of 12 independent, professionally trained mediators operating across French-speaking Switzerland (cantons Vaud, Fribourg, Geneva, Valais, and Neuchâtel). The association serves three primary client segments: families and couples navigating separation, divorce, inheritance, and intergenerational conflict; enterprises seeking alternative dispute resolution for workplace, team, and organizational conflicts; and individuals engaged in neighborhood disputes such as noise, boundary, or shared-space conflicts. A smaller civil and commercial litigation-alternative segment complements these core use cases. Services are delivered in person by individual mediators, each setting their own fee structure and engaging clients directly, with the association acting as a credentialing, coordination, and referral body rather than a centralized billing entity.

The underlying technology is essentially nil: mediation is delivered through human-led facilitation under a strict deontological code guaranteeing neutrality, impartiality, and confidentiality. The association maintains a website as its primary digital surface, listing mediator profiles, areas of specialization, and contact details, and publishes educational content including books authored by its co-presidents. No proprietary software, AI tooling, mobile app, or API integration is referenced. Co-presidents Dominique Barras and Jacques Biolley are published authors on mediation, child protection, and co-parenting, lending intangible credibility to the network.

Commercially, the association generates revenue indirectly through the mediation session fees collected by its member practitioners, which are split between disputing parties on a negotiated basis. Pricing is not publicly disclosed, and the association itself appears to operate on a lean 7-employee coordinating structure. Customer acquisition is community-led, driven by word-of-mouth referrals, professional reputation, and ecosystem partnerships with the FSM (Fédération Suisse des Médiateurs), the Plateforme vaudoise pour la promotion de la médiation, and the ExLibertas network. Supporting revenue lines include professional training (Formations) and publications distributed via retailers such as Payot, but the core economics remain that of a federated professional services body rather than a scalable technology platform.

Name

Mediation Solution

Legal name

Médiation Solution

Website

https://mediation-solution.ch

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Médiation Solution is a Swiss non-profit association coordinating a network of 12 independent, court-sworn mediators delivering family, enterprise, and neighborhood mediation services across French-speaking Switzerland on a negotiated-fee, session-based model.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Legal Services (5411), Other Legal Services (54119)

SIC

Services-Legal Services (8111), Services-Membership Organizations (8600)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

Keywords

• Alternative dispute resolution
• Family mediation services
• Workplace mediation services
• Neighborhood conflict resolution
• Professional mediation network

Headquarters

HQ city

Saint-Légier

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Mediation Session Fees: Mediators charge parties directly for mediation sessions. Fees are shared between the parties according to a negotiated arrangement. Each mediator sets their own pricing structure independently.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Mediation Solution is a Swiss association of 12 independent, certified mediators delivering professional alternative dispute resolution across three domains: family mediation (divorce, separation, inheritance, intergenerational conflicts), enterprise mediation (workplace disputes, harassment, psychosocial risk prevention), and neighborhood mediation (noise, boundaries, community disputes). Sessions are paid by the disputing parties on a negotiated split, with no centralized pricing. The association also provides member training and publishes educational content on mediation.

Product overview

Mediation Solution is a Swiss mediation services association offering professional dispute resolution through a network of certified mediators. The company provides three primary service lines: Médiation familiale (family mediation covering divorce, separation, intergenerational conflicts, and inheritance), Médiation en entreprise (corporate/business mediation for workplace and organizational conflicts), and Médiation de voisinage (neighborhood mediation for community disputes). Supporting services include professional training (Formations) and publications on mediation topics. The company operates as a service-based organization rather than a software platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Mediation (Médiation familiale) Professional mediation services for families and couples addressing divorce, separation, parenting and co-parenting conflicts, intergenerational disputes, inheritance matters, child protection issues, and couple relationship conflicts. Delivered by FSM-certified mediators across French-speaking Switzerland.
• Enterprise Mediation (Médiation en entreprise) Mediation services for businesses and organizations addressing workplace conflicts between collaborators, teams, and organizational disputes, including prevention and support for management, harassment, discrimination, and psychosocial risk prevention. Targeted at HR, legal, and management stakeholders.
• Neighborhood Mediation (Médiation de voisinage) Mediation services for individuals in proximity conflicts, including noise complaints, pet issues, property boundaries, shared spaces, and other everyday community disputes. Delivered by certified mediators across multiple Swiss cantons.
• Professional Training (Formations) Professional training services offered through the association section for mediators and dispute resolution professionals, including intervisions and conferences.
• Mediation Publications Published works on mediation topics authored by association co-presidents, including 'Pourquoi la médiation?' by Dominique Barras (distributed via Payot and independent bookstores) and works by Jacques Biolley on child protection and co-parenting after separation.

Quantifiable outcome

• Faster resolution than court proceedings
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor and core.

• ExLibertas NetworkminorGTM or Marketing PartnerAnnick Wulf, mediator and association co-president, is a partner of the ExLibertas professional network. This partnership provides cross-referrals for enterprise-level mediation and conflict management engagements, expanding access to corporate clients.
• Plateforme vaudoise pour la promotion de la médiationcoreStrategic or Co-development PartnerMédiation Solution and its members actively participate in the Plateforme vaudoise pour la promotion de la médiation, a regional initiative to promote mediation as an alternative dispute resolution method in the canton of Vaud. Annick Wulf is a member of this platform.
• Fédération Suisse des Médiateurs (FSM)coreStrategic or Co-development PartnerMany Médiation Solution mediators are members of the FSM (Fédération Suisse des Médiateurs), the leading Swiss professional association for mediators. Pascal Gemperli, a member of the association, serves as co-president of FSM. Dominique Barras holds the FSM-certified mediator diploma. Several mediators are listed as FSM-certified and/or assermenté (court-sworn) in their respective cantons.
• Payot (book retailer)minorChannel Partner/ Reseller/ DistributorDominique Barras's book 'Pourquoi la médiation?' is distributed through Payot, a major Swiss bookseller, as well as independent bookstores including Ex Nihilo (Lausanne), La Fontaine (Vevey), and La Liseuse (Sion).

Scale indicators2 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Plateforme vaudoise pour la promotion de la médiation: Canton of Vaud platform that promotes mediation as an alternative dispute resolution method. Médiation Solution is an active member and Annick Wulf participates; both organizations share a mission of expanding mediation uptake in the same canton.
• Fédération Suisse des Médiateurs (FSM): Switzerland's national mediator federation. Directly comparable because several Médiation Solution mediators hold FSM certification, and member Pascal Gemperli serves as FSM co-president. Both organizations operate as mediation umbrella bodies in Switzerland.

Broad incumbents

• American Arbitration Association (AAA): Major US ADR institution offering mediation, arbitration, and conflict management services. Comparable as a broad incumbent in the same dispute resolution space, with a much larger portfolio and international footprint.
• Centre for Effective Dispute Resolution (CEDR): UK-based international ADR organization providing mediation, conflict management training, and consulting. Comparable as an established ADR brand with similar service lines and a mediator network model, though operating at significantly larger scale and geographic reach.
• JAMS: The largest private alternative dispute resolution provider in the United States. Comparable as a broad incumbent offering mediation and arbitration across many practice areas, though operating at vastly larger scale and with a commercial rather than association structure.

Others

• Swiss Arbitration Centre: Switzerland-based international arbitration and mediation institution. Comparable as a Swiss-headquartered ADR institution with mediation offerings, but focused on international commercial arbitration rather than domestic family and neighborhood mediation.

Regional players

• ADR Group: UK-based ADR provider offering mediation and conflict resolution services. Comparable in operating model (a network of mediators delivering dispute resolution) but primarily serves the UK market, making it a regional rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mediation-solution

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mediation Solution