Gobernación del Meta

What Gobernación del Meta does

Gobernación del Meta is the departmental government entity for the Meta department of Colombia, headquartered in Villavicencio with approximately 1,416 employees. Established in 1887, it operates under the elected Governor Rafaela Cortés Zambrano (2024-2027 term) through a structure of 20 secretariats and 9 wholly-owned decentralized entities spanning infrastructure (AIM), utilities (EDESA), sports (Idermeta), culture, tourism, transit, the Lotería del Meta lottery, and liquor regulation. Its mandate covers sovereign and citizen-facing functions including passport issuance, vehicle taxation, departmental levies and compulsory collection (Cobro Coactivo), PQRSDF grievance handling, public works, education (through FSES higher-education financing), health administration, agriculture, environment, housing, social assistance, and disaster risk management.

The entity delivers services through the GOV.CO web portal framework (meta.gov.co), dedicated microsites such as the vehicle tax portal (impuestovehicular.meta.gov.co), an electronic PQRSDF system, and the Catira WhatsApp-based virtual assistant for scheduling and citizen inquiries. Physical service delivery occurs at the central headquarters (Carrera 33 # 38-45) with 13 priority service modules, plus separate offices for Hacienda, Salud, and FSES, supported by a national toll-free line (018000129202), switchboard, and dedicated WhatsApp channels. Funding flows from departmental budget allocations and national government transfers rather than commercial revenue; select fee-based services include ordinary passports (COP $274,200), executive passports (COP $414,000), and emergency passports (COP $359,300). The 2024-2027 'El Gobierno de la Unidad' development plan, an accountability observatory, and an active public hearings program (Rendición de Cuentas 2025) anchor its strategic governance framework.

Name

Gobernación del Meta

Legal name

Gobernación del Departamento del Meta

Website

https://meta.gov.co

Company type

Private

Founded year

1887

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Gobernación del Meta is the departmental government entity of Colombia's Meta department, headquartered in Villavicencio with ~1,416 employees. It delivers sovereign citizen services — passports, vehicle taxation, education financing, social programs, infrastructure — across 28 municipalities through 20 secretariats and 9 decentralized entities.

Ownership category

akta.pro rank

Product category

Government Administration Services

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921), Administration of Environmental Quality Programs (924)

akta.pro primary industry

Environmental Permitting & Impact Assessment (EIA/NEPA) (BPAIAMAK)

Keywords

• Departmental government services
• Public administration
• Citizen services portal
• Vehicle tax collection
• Passport issuance services

Headquarters

HQ city

Villavicencio

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels6 records

Marketing channels8 records

Core offering

The Gobernación del Meta is the departmental government administration of the Meta department in Colombia. It delivers public administrative services to citizens including passport issuance (ordinary, executive, emergency), vehicle tax collection and registration, citizen petitions and complaints (PQRSDF), social organization registration (ORSO), departmental levies, compulsory tax collection, higher education financing through FSES, and livestock identification. It operates through 20 secretariats and various decentralized entities covering agriculture, environment, education, health, housing, social development, public security, and economic competitiveness.

Product overview

Gobernación del Meta operates as a departmental government administration providing a platform of citizen services through multiple digital channels and physical offices. The core offering consists of administrative services including passport issuance, vehicle tax processing, citizen petition management (PQRSDF), social organization registration (ORSO), departmental levies, and compulsory collection services. The government also provides educational support through higher education financial assistance programs and agricultural sector services such as livestock identification. These services are delivered through the main portal, dedicated microsites for specific services like vehicle taxes, and physical citizen service centers.

Differentiator

Problem solved

Functional benefit

Products and services

• Pasaportes (Passport Services) Passport issuance service including ordinary, executive, and emergency passports with biometric enrollment, scheduling, and delivery services for citizens requiring international travel documentation.
• Impuesto Vehicular (Vehicle Tax) Online vehicle tax payment portal allowing citizens to declare and pay vehicle taxes, view pending obligations, and generate payment declarations for vehicles registered in Meta department.
• PQRSDF (Petitions, Complaints, Claims, Suggestions, Denouncements) Electronic system for citizen petitions, complaints, claims, suggestions, and denouncements with online filing and tracking capabilities.
• ORSO (Social Organizations Registration) Registration and control system for social organizations including communal action boards (Juntas de Acción Comunal) and non-profit entities operating in the department.
• Valorización Departamental Departmental levies system for property tax and valuation certificates for property transactions within Meta department.
• Cobro Coactivo Compulsory collection service for unpaid departmental taxes and levies with legal proceedings against delinquent taxpayers.
• Educación Superior (Higher Education Services) Educational credit and scholarship services through Fondo Social para la Educación Superior (FSES) for university students in the Meta department.
• Carnet Ganadero (Livestock Card) Identification and registration service for livestock producers with credential issuance administered through the Secretariat of Agriculture and Rural Development.

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gobernación del Atlántico: Colombian departmental government for Atlántico. Direct peer operating under the same constitutional framework with similar revenue mix (vehicle tax, lottery, liquor) and citizen-service mandates.
• Gobernación de Santander: Colombian departmental government for Santander. Direct peer with comparable portfolio of departmental services and decentralized agencies, serving as a benchmark for mid-sized Colombian gobernaciones.
• Gobernación de Cundinamarca: Colombian departmental government for Cundinamarca. Functions as a direct peer — same legal framework, similar citizen-service delivery model, comparable secretariat structure, and parallel revenue sources (vehicle tax, estampillas, lottery).
• Gobernación del Cesar: Colombian departmental government for Cesar. Direct peer in a comparable mid-sized department with similar operational structure and rural-development mandate.
• Gobernación de Boyacá: Colombian departmental government for Boyacá. Direct peer with comparable service catalog, secretariat structure, and rural-population focus similar to Meta's 28-municipality footprint.
• Gobernación de Antioquia: Colombian departmental government covering Antioquia. Shares identical structure (elected governor, secretariats, decentralized entities) and service scope (taxation, passports, infrastructure, social programs) as Gobernación del Meta.
• Gobernación del Tolima: Colombian departmental government for Tolima. Direct peer with overlapping functional scope (agriculture, environment, education, health) and similar fiscal dependence on national transfers.
• Gobernación del Valle del Cauca: Colombian departmental government for Valle del Cauca. Direct functional peer with the same administrative scope (health, education, infrastructure, security) and tax authorities as Gobernación del Meta.
• Gobernación de Bolívar: Colombian departmental government for Bolívar. Direct peer with the same administrative structure and citizen-service portfolio; useful benchmark for departmental governance practices in similar-sized departments.

Regional players

• Alcaldía de Villavicencio: Municipal government of Villavicencio, the capital of Meta. Operates at a smaller geographic scale but shares overlapping citizen-service responsibilities (taxation, mobility, public services) with the Gobernación, making it a relevant sub-national peer for service-delivery benchmarking.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/GobMeta
• YouTubeyoutube.com/channel/UCGobMeta
• Facebookfacebook.com/GobMeta
• Instagraminstagram.com/gobernaciondelmeta
• TikToktiktok.com/@GobMeta
• LinkedInlinkedin.com/company/gobernaci%C3%B3n-del-meta

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gobernación del Meta