MID MEDIATION AND COUNSELLING LTD.

What MID MEDIATION AND COUNSELLING LTD. does

MiD Mediation and Counselling Ltd (MiD) is a registered charity (Charity No. 1076166) and private limited company (Company No. 3785436) founded in 1983 to provide family mediation and counselling services as a non-adversarial alternative to court proceedings. Headquartered in a Grade II listed building at 114 High Street, Hampton Hill, with a secondary appointment location at the ETNA Centre in Twickenham, MiD primarily serves separating and divorcing couples and families with children across South West London, Middlesex, and parts of Surrey, with national reach delivered via Zoom.

The core product set comprises Family Mediation (including MIAM assessments at £120 per person and 1.5-hour mediation sessions at £175-£220 per person depending on income), Child Inclusive Mediation (£30 booking fee per parent), and documentation services (Open Financial Statement at £144, Memorandum of Understanding at £180 per person). Adjacent services include time-limited child counselling aged 4-18 (£60 per session), adult and couples counselling (£60 individual / £100 couple per session), the Family Bridges family support programme, and Housing and Community Mediation. Surplus capacity is monetised through room rental at £15 plus VAT per hour across four rooms. Technology is limited to Zoom video conferencing for remote delivery; no proprietary platforms, APIs, or AI systems are disclosed. All mediators are Family Mediation Council accredited, all counsellors are registered with BACP/UPCA/UKCP, and staff hold enhanced DBS clearance.

The business model combines transactional fee-for-service revenue from clients, contracted Legal Aid Agency funding for qualifying low-income households, government voucher support (up to £500 from the Ministry of Justice / Family Mediation Council Family Mediation Voucher Scheme), and diversified charitable grant income from at least nine foundations including BBC Children in Need, Hampton Fund, Richmond Foundation, and the National Lottery Community Fund. Distribution is direct-to-consumer via phone, email, and online referral forms, supplemented by a structured referral network comprising eight solicitor firm Patrons and the National Family Mediation affiliation. As a charity, MiD is governed by a board of nine trustees rather than equity investors, with no parent company or external investor ownership disclosed.

Name

MID MEDIATION AND COUNSELLING LTD.

Legal name

MiD Mediation & Counselling Ltd

Website

https://midmediation.org.uk

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

1–10 employees

Short description

MiD Mediation and Counselling is a registered charity founded in 1983 providing family mediation, child-inclusive mediation, and counselling services to separating couples and families across South West London and Surrey, with national reach via Zoom.

Ownership category

akta.pro rank

Headquarters

HQ city

Hampton Hill

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Family Mediation Services: Session-based fees for mediation services ranging from £120-£220 per person depending on income level. Includes MIAM assessments, mediation sessions, and documentation services.
2. Room Rental: Four individual therapy rooms available for hire at £15 plus VAT per hour to practitioners, businesses, and clients for therapy, counselling, and professional meetings.
3. Charitable Funding and Grants: Receives support from charitable foundations including Alfred Charitable Trust, Awards for All, The Barnes Fund, BBC Children in Need, Hampton Fund, Kingston Council Neighbourhood Community Grant, Kelly Family Charitable Trust, and The Richmond Foundation.
4. Legal Aid Contracts: Contracted with the Legal Aid Agency to provide free mediation services to qualifying clients whose household income, property, and savings meet eligibility criteria.
5. Counselling Services: Child counselling at £60 per session (with funding subsidies available), adult counselling at £60 individual or £100 couple per session, with limited funding from Hampton Fund, Richmond Foundation, Kelly Family Charitable Trust and National Lottery Community Fund.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

MiD Mediation & Counselling Ltd provides family mediation, counselling, and related support services to separating and divorcing families. Core offerings include MIAM assessments, standard family mediation sessions, Child Inclusive Mediation, child and adult counselling, Family Bridges family support, and Housing and Community Mediation. The organisation is a registered charity affiliated with National Family Mediation and contracted with the Legal Aid Agency, operating from Hampton Hill in South West London with face-to-face and Zoom delivery.

Product overview

MiD Mediation and Counselling is a not-for-profit registered charity offering a comprehensive suite of family mediation, counselling, and support services from its base in Hampton Hill, South West London. The core offering centres on Family Mediation (including MIAM assessments, standard mediation sessions, and Child Inclusive Mediation) supplemented by dedicated counselling services for children, young people, adults, and couples. Additional services include the Family Bridges programme for extended family support, Housing and Community Mediation, and Room Rental facilities. The organisation is affiliated with National Family Mediation and contracted with the Legal Aid Agency, offering services both face-to-face and via Zoom. Key financial support mechanisms include the Family Mediation Voucher Scheme (up to £500) and Legal Aid eligibility assessments for qualifying clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Mediation

Quantifiable outcome

• 70% of people reach agreement after 4 sessions
• +2 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Eleven partnerships are on record, tiered core and minor.

• National Family Mediation (NFM)coreStrategic or Co-development PartnerAffiliated to National Family Mediation. NFM is one of the founding members of the Family Mediation Council which regulates standards of practice in family mediation. All MiD mediators are affiliated to the National Family Mediation Service.
• Legal Aid AgencycoreStrategic or Co-development PartnerContracted with the Legal Aid Agency. Holds the Legal Aid Agency's highest specialist quality mark. Provides free mediation services to qualifying clients.
• ETNA CentreminorStrategic or Co-development PartnerAd hoc appointments arranged at the ETNA Centre in East Twickenham for client convenience.
• Carter Bells SolicitorsminorGTM or Marketing PartnerPatron solicitor firm based in Kingston referring clients to MiD.
• Fairmont LawminorGTM or Marketing PartnerPatron solicitor firm based in Richmond referring clients to MiD.
• JMW SolicitorsminorGTM or Marketing PartnerPatron solicitor firm with London and Twickenham presence referring clients to MiD. Contact: Tracey Rodford.
• Owen, White and CatlinminorGTM or Marketing PartnerPatron solicitor firm with offices in Ashford, Esher, Shepperton, and Feltham referring clients to MiD.
• Parsonage & CominorGTM or Marketing PartnerPatron solicitor firm based in Teddington and Hampton Hill referring clients to MiD.
• Russell Cooke LLPminorGTM or Marketing PartnerPatron solicitor firm with Kingston and London offices referring clients to MiD.
• Stone Rowe BrewerminorGTM or Marketing PartnerPatron solicitor firm based in Twickenham and Teddington referring clients to MiD.
• Sutton-Mattocks & CompanyminorGTM or Marketing PartnerPatron solicitor firm based in Barnes and Chiswick referring clients to MiD.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tavistock Relationships: London-based charity providing couple counselling, family mediation and parent-child support, with strong clinical and training credentials. Comparable to MiD in mission (relationship breakdown support) and service mix, but at greater scale and with a stronger research/training arm.
• Marriage Care: UK charity delivering relationship counselling, marriage preparation and family mediation, including a national network of counsellors. Overlaps with MiD on mediation and couple counselling, but operates from a faith-based foundation with a broader national footprint.
• National Family Mediation: UK-wide charity and founding member of the Family Mediation Council that delivers family mediation, MIAMs and Legal Aid-funded services. MiD is directly affiliated to NFM, so they are the most directly comparable peer in terms of service mix, accreditation and client base.

Others

• Resolution: Membership body of ~6,500 family lawyers committed to non-confrontational divorce and family dispute resolution. Comparable as a referral ecosystem MiD depends on (Resolution members are typical solicitor referrers) rather than as a service competitor.

Emerging players

• OnePlusOne: UK relationship research and digital intervention charity that develops evidence-based online tools for couples and separating parents. Comparable to MiD on the relationship breakdown / separation agenda but differentiated by digital-first delivery rather than face-to-face mediation.
• Kids Come First: UK parent support workshop provider specifically linked from MiD's website as a related resource for separating parents. Smaller and narrower than MiD (workshops rather than full mediation), but addresses the same client base and child-focused outcomes.

Broad incumbents

• Cafcass: Statutory body that represents children's interests in family court and works alongside mediation services. Not a direct competitor, but operates in the same child-inclusive family breakdown space and influences demand for MiD's Child Inclusive Mediation and child counselling.
• Relate: The UK's largest provider of relationship support, offering counselling, family mediation, sex therapy and children's services nationally. Significantly larger and broader in scope than MiD, but overlaps directly on family mediation and couples counselling.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Mid-Mediation-Counselling-180577819059705
• LinkedInlinkedin.com/company/mid-mediation-and-counselling-ltd-

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MID MEDIATION AND COUNSELLING LTD.