What Monroe County PA does

Monroe County, Pennsylvania is a county-level government entity established in 1836, serving a population of 170,000+ residents across more than 15 municipalities and townships in the Pocono Mountains region. The county seat is Stroudsburg, and the county operates from a main administrative complex at One Quaker Plaza with additional offices including a courthouse, Area Agency on Aging, correctional facility, and open records office. Its core functions are statutory: property assessment and tax collection, vital records (birth/death/marriage), voter registration and elections, sheriff and public safety services, corrections, and health and human services for seniors, children, and vulnerable populations. The county also acts as a coordinating body for the broader Pocono regional economy, which generates approximately $3 billion in annual tourism revenue, anchored by partnerships with healthcare networks, the Pocono Mountain Vacation Bureau, and economic development organizations.

The county's technology stack is a portfolio of integrated third-party government SaaS platforms rather than proprietary systems. Property reassessment runs on Tyler Technologies' Empower platform; marriage licenses are processed via CourtPro; GIS and polling-location services use ArcGIS; emergency mass notification is handled by CodeRed; eRecording is delivered through three approved vendors (CSC, ePN, Simplifile); and the Record Alert System is provided by Landex. Other integrations include VitalChek for out-of-state birth records, HuntFish PA and PA Dog License for state licensing, bid4assets for virtual sheriff sales, and Microsoft Teams for virtual commissioner meetings. None of these are described as AI-driven.

Monroe County's revenue model is diversified across multiple public-sector streams: recurring property taxes based on fair market value assessments, a 3% hotel/short-term rental excise tax (Ordinance 2017-1) funding tourism promotion, one-time license and permit fees (marriage $40, dog $8.80–$52.80, pistol permits $6, small games of chance $125/yr, bingo $50–$100), transaction-based user fees (passport processing $35, document recording), and state and federal grants supporting aging services, children and youth services, and public safety. The county's go-to-market is non-commercial — services are delivered via in-person offices, online self-service portals, telephone, senior center locations, virtual meetings, and municipal partnerships. Customer segments are defined geographically (residents, property owners, local businesses, visitors) and by persona (senior citizens, veterans), with all segments being captive within the county's statutory service boundary.

Name

Monroe County PA

Legal name

Monroe County, Pennsylvania

Website

https://monroecountypa.gov

Company type

Public

Founded year

1836

Operating status

Operating

Headcount range

11–50 employees

Short description

Monroe County, Pennsylvania is a county government serving 170,000+ residents across 15+ municipalities in the Pocono Mountains, delivering statutory services including property assessment, tax collection, vital records, elections, public safety, and aging services. It anchors a region with $3 billion in annual tourism revenue.

Ownership category

akta.pro rank

Product category

Local Government Administration

NAICS

Justice, Public Order, and Safety Activities (922), Administration of Housing Programs, Urban Planning, and Community Development (9251), Police Protection (922120)

SIC

Real Estate (6500), Title Insurance (6361), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• County government services
• Property tax assessment
• Vital records processing
• Voter registration services
• Local permit licensing

Headquarters

HQ city

Stroudsburg, Pennsylvania

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Property Taxes: Property taxes assessed based on fair market value of properties; county conducts reassessments to maintain equity when Common Level Ratio falls below 50%
2. Hotel Tax (Short-Term Rentals): 3% excise tax on room rentals under Monroe County Ordinance 2017-1, collected from hotels, motels, inns, short-term rentals and vacation properties to fund tourism promotion through Pocono Mountain Vacation Bureau
3. License and Permit Fees: Various fees for licenses including marriage licenses ($40), dog licenses ($8.80-$52.80), hunting/fishing licenses, pistol permits, small games of chance licenses, and bingo licenses
4. State and Federal Funding: Federal and state grants and funding for various county services and programs including aging services, children and youth services, and public safety
5. User Fees for Services: Fees for various services including passport processing ($35 local fee), real estate and personal property sales deposits, and document recording

Pricing tiers

Distribution channels6 records

Marketing channels8 records

Core offering

Monroe County PA is a county government entity that provides essential local government services to residents, property owners, businesses, and visitors within its 15+ municipalities. Core offerings include property assessment and tax collection, vital records (birth/death/marriage certificates), marriage license applications, dog licensing, hunting and fishing licenses, passport processing, voter registration and election administration, sheriff services (real estate and personal property sales, firearm permits, civil paper service), Recorder of Deeds and electronic document recording, emergency management and CodeRed alerts, the Record Alert System, open records/Right-to-Know requests, Area Agency on Aging services, and hotel tax administration.

Differentiator

Problem solved

Functional benefit

Products and services

• Property Assessment Services

Quantifiable outcome

• $3 billion annual tourism revenue generated in the Poconos region
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature6 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Carbon-Monroe-Pike Mental Health and Developmental ServicescoreStrategic or Co-development PartnerCounty mental health services provider offering early intervention, developmental services, and mental health support to Pennsylvanians across three counties. Provides intake, case management, service coordination, family support, and crisis intervention services. Active since 1967.
• Lehigh Valley Health Network (Pocono Medical Center)coreStrategic or Co-development PartnerCounty health services partnership providing access to leading medical technology and innovative treatment. Includes Pocono Medical Center and Coordinated Health (regional orthopedics leader).
• St. Luke's University Health NetworkcoreStrategic or Co-development PartnerNon-profit nationally recognized health network offering compassionate, exceptional care to promote positive health and reduce health differences throughout the area.
• Pocono Mountains Economic Development (PMEDC)coreStrategic or Co-development PartnerEconomic development organization supporting business growth and tourism in the Poconos region covering Carbon, Monroe, Pike, and Wayne Counties.
• Pocono Mountain Vacation BureaucoreStrategic or Co-development PartnerCounty-designated Tourist Promotion Agency receiving hotel tax funds for tourism promotion and marketing of the Pocono Mountain Region.
• Carbon-Monroe-Pike Drug and Alcohol CommissioncoreStrategic or Co-development PartnerDrug and alcohol commission serving the tri-county area with vision for a community where recovery matters and strength/dignity is given to those affected by substance use. 24/7 Referral Center available.
• Monroe County Housing AuthoritycoreStrategic or Co-development PartnerHousing authority providing affordable housing resources and fair housing information for county residents.
• Monroe County Municipal Waste Management AuthorityminorStrategic or Co-development PartnerWaste management authority serving county municipalities for solid waste disposal and management.
• Monroe County Transportation Authority (Pocono Pony)coreStrategic or Co-development PartnerPublic transportation authority providing transit services throughout Monroe County.
• Monroe County Conservation DistrictcoreStrategic or Co-development PartnerConservation district supporting environmental protection, recreation, and natural resource management in the county.
• Monroe County Historical SocietyminorStrategic or Co-development PartnerHistorical society preserving and promoting the county's rich history including the Stroud mansion museum.
• Monroe County Visitor BureaucoreStrategic or Co-development PartnerOfficial tourism promotion organization for Monroe County, promoting Poconos as a year-round vacation destination.
• Pocono Mountains United WaycoreStrategic or Co-development PartnerUnited Way chapter serving the Poconos region supporting community health and human services.
• Pocono Mountains Municipal AirportminorStrategic or Co-development PartnerMunicipal airport serving the Poconos region, open to both corporate and private pilots for long-distance business travel.
• USA 250 Pennsylvania (MC250PA)minorStrategic or Co-development PartnerPartnership preparing to celebrate the 250th Anniversary of the Declaration of Independence on July 4, 2026.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Others

• Granicus: Government experience and digital communications platform used by many US counties for websites, public meetings, and records requests; comparable to the digital front-end infrastructure Monroe County operates.
• Tyler Technologies: Vendor of Monroe County's Empower property assessment and recording platform; comparable only as an enabling technology provider rather than a direct competitor, and the dominant supplier to county governments in this category.
• CivicPlus: Government website and service-request platform provider widely used by county and municipal governments; comparable to the citizen-facing portal and online service delivery layer Monroe County provides.
• Accela: Government permitting, licensing, and asset management software used by counties for the same regulatory and licensing workflows Monroe County administers (permits, licenses, asset tracking).

Regional players

• Wayne County, Pennsylvania: Northeastern Pennsylvania county covered by the same Pocono Mountains Economic Development Corporation (PMEDC); comparable rural/tourism economy and county government structure.
• Lackawanna County, Pennsylvania: Scranton-based Pennsylvania county in the Pocono region; runs the same county government functions, including an active reassessment program and shared tourism promotion responsibilities.

Direct peers

• Northampton County, Pennsylvania: Neighboring Pennsylvania county government sharing the Lehigh Valley/Pocono region; provides the same core county functions (assessment, recorder of deeds, sheriff, courts, human services) on a comparable scale.
• Carbon County, Pennsylvania: Tri-county partner with Monroe in the Carbon-Monroe-Pike Mental Health and Drug & Alcohol Commissions; runs the same county-level government functions and shares Monroe's rural/exurban Pocono-region profile.
• Lehigh County, Pennsylvania: Larger Pennsylvania county in the same economic region; provides comparable county services and shares a tourism/agriculture/industrial mix with Monroe, though more urbanized.
• Pike County, Pennsylvania: Adjacent Pennsylvania county with a similar tourism-dependent economy and Pocono-region second-home market; comparable service portfolio including property assessment, vital records, and sheriff services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCpBRcD4gxDnyejPd0ufR5dQ
• Facebookfacebook.com/MonroeCountyPA
• LinkedInlinkedin.com/company/monroe-county-pa-administration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monroe County PA