MUNICIPALIDAD DISTRITAL DE JOSE LUIS BUSTAMANTE Y RIVERO

What MUNICIPALIDAD DISTRITAL DE JOSE LUIS BUSTAMANTE Y RIVERO does

Municipalidad Distrital de Jose Luis Bustamante y Rivero is a district-level municipal government entity located in Arequipa, Peru, established in 1995 and operating under Peru's decentralized municipal framework. It serves the residents, businesses, and institutional stakeholders of the José Luis Bustamante y Rivero district through approximately 35+ public service categories spanning tax administration (impuesto predial, alcabala, arbitrios municipales), business licensing (licencias de funcionamiento and ITSE inspections), construction permitting, civil registry, urban planning, citizen security, environmental management, and social programs for vulnerable populations.

The municipality's technology stack centers on a Plataforma Digital hub that aggregates the Mesa de Partes Virtual for digital document submission, Pago en Línea for online tax collection (pagos.munibustamante.gob.pe), the Bustamante Atiende citizen contact system covering all departmental units, and a Ventanilla Virtual Tributo delivered via Google Meet. Two AI-enabled systems have been deployed operationally: the Central de Videovigilancia Comunitaria (computer-vision video surveillance linked directly to police comisarías, with reported criminal apprehensions) and Semáforos Inteligentes (intelligent traffic signals claimed as a first-in-Peru deployment). Core non-digital infrastructure includes a main municipal office on Av. Dolores plus service points, neighborhood association programs (Juntas Vecinales), the CODISEC citizen security committee, and emergency management plans coordinated with INDECI.

Revenue is generated through statutory municipal taxation (property tax with progressive rates, 3% transfer tax, arbitrios for cleaning/parks/security), one-time license fees, construction permits, and externally sourced funds including the 2024 participatory budget of 5,140,000 soles and Obras por Impuestos (works-for-taxes) financing. Service delivery is hybrid: physical offices Monday-Friday 8:00-16:00 and Saturdays 8:30-13:30 for tax payment, alongside the digital platforms. The entity operates with approximately 98 employees and is led by Mayor Colonel (r) PNP Fredy Zegarra Black for the 2023-2026 term.

Name

MUNICIPALIDAD DISTRITAL DE JOSE LUIS BUSTAMANTE Y RIVERO

Legal name

Municipalidad Distrital de Jose Luis Bustamante y Rivero

Website

https://munibustamante.gob.pe

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

Municipalidad Distrital de José Luis Bustamante y Rivero is the district-level municipal government of a district in Arequipa, Peru, delivering tax administration, business licensing, civil registry, urban planning, and citizen security services to local residents and businesses through a hybrid physical-digital platform with AI-enabled video surveillance and smart traffic systems.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (921)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Municipal administration
• Property tax collection
• Business licensing services
• Civil registry services
• Citizen security programs

Headquarters

HQ city

Arequipa

HQ country

Peru

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Impuesto Predial (Property Tax): Annual property tax collected from landowners in the district; includes values arancelarios (cadastral values) used for assessment
2. Impuesto de Alcabala (Property Transfer Tax): Transfer tax on property sales and transactions within the district
3. Arbitrios Municipales: Municipal fees for services including public cleaning, parks and gardens, street sweeping, and citizen security services
4. Licencias de Funcionamiento: Business operating permits and licenses for commercial establishments
5. Licencias de Edificación: Construction and building permits
6. Presupuesto Participativo: Participatory budget funds allocated through national government programs (5,140,000 soles for 2024 projects)
7. Obras por Impuestos: Tax obras (works-for-taxes) programs where private companies fund public infrastructure projects

Pricing tiers

Distribution channels5 records

Marketing channels7 records

Core offering

The Municipalidad Distrital de José Luis Bustamante y Rivero is a Peruvian district municipal government entity that administers public services for residents and businesses within its jurisdiction in Arequipa, Peru. Its core operations include property tax collection (Impuesto Predial and Alcabala), municipal service fees (Arbitrios), business operating licenses, construction permits, civil registry services, urban planning, citizen security patrols, and disaster risk management. Service delivery is supported by a hybrid digital platform (Plataforma Digital, Mesa de Partes Virtual, Pago en Línea, Bustamante Atiende) combined with traditional in-person offices.

Product overview

MUNICIPALIDAD DISTRITAL DE JOSE LUIS BUSTAMANTE Y RIVERO operates as a digital municipal government platform offering integrated public services. The core infrastructure consists of the Plataforma Digital central hub, which unifies the Mesa de Partes Virtual for digital document processing, Pago en Línea for tax collections, and the Bustamante Atiende citizen contact system. These digital platforms work alongside traditional municipal services including property tax administration (Impuesto Predial), business licensing (Licencias de Funcionamiento), civil registry, urban planning (Plan Urbano Distrital), and citizen security with video surveillance. The municipality provides approximately 35+ distinct public service categories accessible both online and in-person, with digital channels enabling remote service delivery while physical offices operate Monday-Friday 8:00-16:00 and Saturdays 8:30-13:30 for tax payments.

Differentiator

Problem solved

Functional benefit

Products and services

• Mesa de Partes Virtual Virtual reception desk service that allows district residents and businesses to submit administrative documents and requests digitally without visiting the municipal office in person.
• Plataforma Digital Municipal Central digital platform that aggregates all online municipal services, including the virtual desk, procedure consultation, payment channels, and virtual service windows for citizen attention.
• Pago en Línea Online payment service for district residents and businesses to pay property tax, trade tax, municipal fees, and other charges through an integrated digital payment gateway.
• Bustamante Atiende Citizen contact service that connects residents with all municipal departments through digital forms for inquiries, complaints, and service requests.
• Licencias de Funcionamiento Business operating license service for commercial establishments, including application processing, technical safety inspections (ITSE), zoning compliance verification, and regulatory inspections, categorized by risk level.
• Impuesto Predial Property tax administration service for district landowners, with payment channels, installment plans (fraccionamiento), tax values, and downloadable forms and instructions.
• Registro Civil Civil registry service providing birth, marriage, and death certificates and related administrative procedures for district residents.
• Seguridad Ciudadana Citizen security service that includes the Central de Videovigilancia (AI-powered video surveillance center), serenazgo patrol services, neighborhood committees (Juntas Vecinales), and CODISEC coordination.
• Ventanilla Virtual Tributo Virtual tax window service using video conferencing (Google Meet) for real-time taxpayer assistance and consultation, operating 8:00am to 4:00pm.
• Plan Urbano Distrital Urban planning service managing the district development plan, cadastral information, zoning certification, and construction permits through the Urban Development Management office.
• Plano Básico del Distrito Basic district map service providing downloadable PDF maps of the district boundary and urban layout for residents, businesses, and planners.

Quantifiable outcome

• District positioned as having most green areas in Arequipa
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Universidad San Martín de PorrescoreStrategic or Co-development Partner · 10 August 2023Cooperation agreement for educational and research initiatives benefiting district residents. Mayor Fredy Zegarra Black signed the agreement to develop joint programs for community benefit.
• INDECOPIminorOthersRegulatory oversight body whose decisions affect municipal enforcement powers. INDECOPI ruled in favor of municipality regarding business operating hour regulations.
• SENASA (Servicio Nacional de Sanidad Agraria)minorOthersJoint inspections of agricultural product sales in district markets including pig trading at Andrés Avelino Cáceres platform.
• PNP (Policía Nacional del Perú)coreStrategic or Co-development PartnerOngoing cooperation for citizen security through serenazgo coordination, video surveillance integration, and joint patrols. Mayor meets regularly with regional PNP command to coordinate security initiatives.
• INDECI (Instituto Nacional de Defensa Civil)coreOthersDisaster risk management coordination including emergency response and contingency planning for earthquakes and natural disasters.
• SUNAT (Superintendencia Nacional de Aduanas y de Administración Tributaria)minorOthersTax administration coordination for municipal revenue collection.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Municipalidad de Santiago de Surco: Large Lima district municipality with comparable services including video surveillance, citizen security, and digital tax payments. Operates at a much larger scale but exercises a similar municipal service mandate.
• Municipalidad Provincial de Arequipa: Provincial-level government that oversees the district municipalities in Arequipa including Bustamante y Rivero. Provides a broader administrative and fiscal umbrella and is the higher-tier counterpart for inter-governmental coordination.
• Municipalidad de San Isidro: Lima district municipality known for efficient administration, modernized services, and high citizen satisfaction. Comparable in the sense of being a digitally-forward district, though operating at a higher socioeconomic scale.
• Municipalidad de Miraflores: Lima district municipality widely regarded as a benchmark for digital municipal services, citizen security, and green space management in Peru. Useful reference peer for benchmarking service quality and smart-city deployment.

Direct peers

• Municipalidad Distrital de Yanahuara: Neighboring district municipality in Arequipa province operating a comparable set of services (tax collection, licensing, citizen security, public works). Most direct geographic and functional peer in the same competitive municipal ecosystem.
• Municipalidad Distrital de Cerro Colorado: Large district municipality in Arequipa with overlapping service mandate (property tax, business licensing, serenazgo, urban planning). Comparable in scale and functions, and competes for the same constituent base in the Arequipa metropolitan area.
• Municipalidad Distrital de Cayma: Arequipa district municipality with similar administrative scope including tax administration, business licensing, and citizen security services. Direct municipal counterpart within the same metropolitan area.

Regional players

• Municipalidad Distrital de San Borja: Lima district municipality recognized for digital service platforms and citizen security programs. Regional peer rather than direct Arequipa competitor, but a strong benchmark for digital municipal modernization in Peru.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCiH5bkErfFHpbPxGBfpeTyQ
• Facebookfacebook.com/MuniBustamante
• Instagraminstagram.com/muni.bustamante
• LinkedInlinkedin.com/company/municipalidad-distrital-de-jose-luis-bustamante-y-rivero

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MUNICIPALIDAD DISTRITAL DE JOSE LUIS BUSTAMANTE Y RIVERO