ネットサポート株式会社
ネットサポート株式会社 (NetSupport Inc.) is a Tokyo-based, privately held IT outsourcing firm providing 24/7 UC phone system operations, IT product support, and Cisco Meraki cloud networking and MDM services to enterprise customers across Japan.
- Company typePrivate
- Founded2011
- HeadquartersTokyo, Japan
- Headcount1–10
- GTM typeB2B
- OfferingServices
What ネットサポート株式会社 does
ネットサポート株式会社 (NetSupport Inc.) is a privately held Japanese IT outsourcing and managed services provider headquartered in Shimbashi, Minato-ku, Tokyo, founded in 2011. The company delivers four core service offerings: UC Support Service (24/7/365 operation and management of enterprise telephone and contact center systems, delivered on-site or remotely), IT Product Support (outsourced maintenance and operation of customer network equipment and business applications), Cisco Meraki cloud-managed networking services (switches, routers, security appliances, cameras), and Meraki MDM (cloud-based management of iPads, Macs, Windows PCs, and mobile devices from a unified dashboard). The Meraki MDM offering is positioned into the Japanese education sector to support school tablet-rollouts, notably the GIGA School Program-driven iPad deployments.
On the technology side, NetSupport is built around the Cisco Meraki cloud-based networking and device management platform rather than proprietary IP, supplemented by internal 24/7 monitoring and remote support infrastructure. The company operates a work-from-anywhere model using Business-Airport shared offices across seven Tokyo locations, reflecting an emphasis on flexible delivery. It is a Cisco Meraki reseller/integrator and holds a Privacy Mark certification (JIPDEC, No. 10825232(01), obtained February 2024 and renewed May 2026), which is a meaningful compliance credential for Japanese enterprise customers handling personal information.
The business model is B2B managed services and hardware resale, with revenue generated through recurring service contracts for IT infrastructure support, UC operations, and Cisco Meraki deployment, plus one-time hardware sales. The company targets enterprise customers exclusively across Japan (法人企業向け, 全国) and does not serve individual consumers. Pricing is quote-based and not publicly disclosed. The company is led by Representative Director Hiromitsu Oharazawa (小原沢浩), is independently owned with no parent company or institutional investors identified, and ended its legacy e-book publishing business at the close of 2023 to reallocate resources toward DX and AI-adjacent growth areas.
ネットサポート株式会社 firmographics
Firmographics- Name
- ネットサポート株式会社
- Legal name
- ネットサポート株式会社
- Website
- https://netsupport.co.jp
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ネットサポート株式会社 (NetSupport Inc.) is a Tokyo-based, privately held IT outsourcing firm providing 24/7 UC phone system operations, IT product support, and Cisco Meraki cloud networking and MDM services to enterprise customers across Japan.
- Ownership category
- akta.pro rank
ネットサポート株式会社 industry classification
Industry- Product category
- IT Outsourcing Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Management Services (8741)
- akta.pro primary industry
- Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where ネットサポート株式会社 is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
ネットサポート株式会社 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- IT Support & Outsourcing Services: B2B IT outsourcing services including 24/7 help desk, system operation management, network maintenance, and IT infrastructure support for enterprise clients. Revenue is generated through service contracts, likely recurring monthly/annual retainer arrangements.
- Cisco Meraki Products & Support: Sale and ongoing support of Cisco Meraki networking equipment including switches, routers, security appliances, and cameras, plus MDM services for schools and enterprises deploying tablet-based learning environments.
- UC (Unified Communications) Support Service: Operation and management of enterprise phone systems and contact center systems, provided 24/7 either through resident (on-site) or remote support models.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
ネットサポート株式会社 product offering
Product offeringCore offering
ネットサポート株式会社 provides B2B IT outsourcing and support services for enterprise customers, including 24/7/365 operation and management of enterprise phone systems (UC) and contact centers, outsourced support for network equipment and business applications, and Cisco Meraki cloud-based device management solutions for educational and enterprise tablet deployments. Services are delivered through on-site (常駐) or remote support models under managed service agreements.
Product overview
ネットサポート株式会社 is an IT outsourcing services company offering a portfolio of support services rather than a single software platform. The core offerings include: UC SUPPORT SERVICE for enterprise telephone system operations (24/7, on-site or remote), IT製品サポート for network equipment and business application support, CISCO MERAKI for cloud-based tablet/device management in educational settings, and MERAKI MDM for comprehensive mobile device management. The services are designed for enterprise customers to reduce IT infrastructure burden, strengthen security, and achieve stable information system environments.
Differentiator
Problem solved
Functional benefit
Products and services
- UC Support Service (UCサポート) 24-hour, 365-day outsourced operation and management of enterprise telephone systems (IP telephone) and contact center systems. Available as on-site (常駐) or remote operations support for Japanese enterprise customers.
- IT Product Support (IT製品サポート) Outsourced maintenance and operational support for customers' network equipment and business applications. Acts as a third-party support desk for ongoing product and system operations on behalf of enterprise customers.
- Cisco Meraki (シスコ メラキ) Cloud-managed networking solution offering for the Cisco Meraki product line (switches, routers, security appliances, cameras), with a particular focus on supporting school tablet deployments and remote preparation of iPad-based lessons.
- Meraki MDM (Cisco Meraki Systems Manager) Cloud-based Mobile Device Management solution that consolidates management of iPads, Macs, Windows PCs, and other mobile devices through a single Cisco Meraki dashboard, enabling centralized configuration, monitoring, and device control.
Companies that use ネットサポート株式会社
Customer profileSegments1 record
Ideal customer profiles1 record
ネットサポート株式会社 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
ネットサポート株式会社 partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Cisco Systems / Cisco MerakicoreNetSupport is a provider of Cisco Meraki solutions in Japan, offering sales, deployment support, and ongoing management of Cisco Meraki networking products including switches, routers, security appliances, cameras, and Mobile Device Management (MDM) for iPads in educational and enterprise settings. The company provides technical expertise and support services for the Cisco Meraki cloud management platform.
Scale indicators2 records
Recent moves8 records
Expansion highlights8 records
ネットサポート株式会社 competitors and assessment
Company assessmentBroad incumbents
- NTT-ME: Subsidiary of NTT group providing network operations, monitoring, and managed IT services across Japan. Overlaps with NetSupport's 24/7 IT infrastructure monitoring and network support services, but at vastly larger scale and broader scope.
- NTT Communications (NTT Com): Large Japanese carrier and managed services provider offering enterprise UC, voice, and network operations. Overlaps with NetSupport's UC support and B2B enterprise IT outsourcing positioning, with much broader portfolio.
- Internet Initiative Japan (IIJ): Major Japanese internet/connectivity and managed services provider offering network outsourcing, cloud, and security services. Comparable to NetSupport's enterprise network support and IT infrastructure monitoring offerings.
- SCSK Corporation: Major Japanese IT services company offering managed services, infrastructure support, and digital transformation consulting. Comparable in scope to NetSupport's IT outsourcing services, though at enterprise scale across multiple verticals.
Direct peers
- Net One Systems: Long-standing Cisco technology partner in Japan providing network equipment, cloud-managed networking, and managed IT services to enterprise and carrier customers. Directly comparable to NetSupport's Cisco Meraki reselling and network support activities, but at substantially larger scale.
- UNIADEX: Japanese IT services firm specializing in network integration, managed services, and UC/contact center operations. Directly comparable to NetSupport's UC support and IT product support offerings for enterprise customers.
- Macnica Networks: Major Japanese distributor and value-added service provider for Cisco and other networking/security vendors, with a services arm that supports enterprise deployments. Closely comparable to NetSupport's Cisco Meraki + network support positioning, including MDM-adjacent offerings.
- Tokyo Electron Device: Japanese technology distribution and services firm with Cisco networking and IT support offerings. Comparable in vendor-alignment and IT product support business to NetSupport.
- MIRAIT Holdings: Japanese network infrastructure and IT services company providing design, construction, and ongoing support for enterprise telecom and UC systems. Comparable to NetSupport's UC support service and network equipment outsourcing business.
- TDC Software Engineering: Independent Japanese IT services company, now part of the TIS INTEC group, with strong UC, contact center, and voice platform practice. Comparable to NetSupport's UC SUPPORT SERVICE for enterprise telephone systems.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
ネットサポート株式会社 social profiles
Digital presenceネットサポート株式会社 compliance and trust
Trust signalCompliance1 record
ネットサポート株式会社 financial estimates
Financial estimateRevenue estimate
Valuation estimate
ネットサポート株式会社 leadership team
Management profileNumber of profiles
Profiles1 record
ネットサポート株式会社 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ネットサポート株式会社 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ネットサポート株式会社
What does ネットサポート株式会社 do?
ネットサポート株式会社 provides B2B IT outsourcing and support services for enterprise customers, including 24/7/365 operation and management of enterprise phone systems (UC) and contact centers, outsourced support for network equipment and business applications, and Cisco Meraki cloud-based device management solutions for educational and enterprise tablet deployments. Services are delivered through on-site (常駐) or remote support models under managed service agreements.
Is ネットサポート株式会社 a public or private company?
ネットサポート株式会社 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ネットサポート株式会社 founded?
ネットサポート株式会社 was founded in 2011. It employs 1 to 10 people.
Where is ネットサポート株式会社 based?
ネットサポート株式会社 is headquartered in Tokyo, Japan, in the Asia region.
How does ネットサポート株式会社 make money?
Three revenue lines are on record. IT Support & Outsourcing Services are the primary driver. The others are cisco Meraki Products & Support and UC (Unified Communications) Support Service.
Who are ネットサポート株式会社's main competitors?
Broad incumbents on record are NTT-ME, NTT Communications (NTT Com), Internet Initiative Japan (IIJ) and SCSK Corporation. Direct peers are Net One Systems, UNIADEX, Macnica Networks, Tokyo Electron Device, MIRAIT Holdings and TDC Software Engineering.
Does ネットサポート株式会社 have an API?
No public API is recorded for ネットサポート株式会社.
What industry is ネットサポート株式会社 in?
ネットサポート株式会社's product category is IT Outsourcing Services. Its primary akta.pro industry code is BPAEABAK, Collaboration & Unified Communications Management (UCaaS/VoIP), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 54151 and its SIC code is 7385.