New Albany, Ohio

What New Albany, Ohio does

The City of New Albany, Ohio is a municipal government operating under a Council-Manager form of governance that delivers public services to approximately 12,000 residents across Franklin and Licking Counties while managing one of the largest master-planned commercial business parks in the Midwest. The 9,000+ acre New Albany International Business Park, blueprinted by the city's original 1998 strategic plan and updated every five years since, hosts 36 million+ square feet of commercial development, 26,000+ jobs, and major corporate tenants including Intel (Silicon Heartland), Meta, Google, AWS, AEP, Nationwide Insurance, Abercrombie & Fitch, QTS, CyrusOne, Vantage Data Centers, EdgeConneX, Pharmavite, and DSV. Operations are organized into five departments — Administration, Community Development, Finance, Police, and Public Service — supported by ~83 employees and approximately four highway interchanges, triple-feed electric power, a fiber broadband network (leased via a public-private partnership with AEP that saved $7.5M), and infrastructure spanning 425+ lane miles of roads, 60+ miles of sewer lines, 62 miles of storm sewer, 73+ miles of leisure trails, and 2,000+ acres of open space.

The city's revenue model is dominated by a 2.0% municipal income tax on earned income and corporate net profits, which generates approximately 80% of the annual general fund and flows disproportionately from the business park's corporate tenants. Supplementary revenue includes property taxes (approximately $2,421.88 per $100,000 of fair market value in Tax District 222), fees and permits, and transaction-based economic development incentives structured as revenue-per-square-footage formulas. The city collects income tax via the Regional Income Tax Agency (RITA) consortium and offers a senior discount on waste collection. Bond financing is supported by triple-triple AAA/Aaa/AAA general obligation ratings from S&P, Moody's, and Fitch — a status held by only three Ohio cities.

The city's technology footprint consists of ArcGIS-based GIS mapping applications (parks & trails, zoning, leaf collection, hydrant flushing, street sweeping, composting dashboards), an online service-request system, a centralized forms portal, permitting and inspections integration with Accela, and payment processing via Clover. Distribution of services runs through Village Hall (99 W. Main Street), the Public Service Department (7800 Bevelhymer Road), the Police Department (50 Village Hall Road), and the Community Development office (7815 Walton Parkway), with digital self-service via the newalbanyohio.org website, a weekly CONNECTS email newsletter, and active social channels (Facebook, Instagram, YouTube, X, LinkedIn). Strategic partnerships span Plain Township, the City of Columbus, Columbus and Franklin County Metro Parks, New Albany-Plain Local Schools (top 3% in Ohio), AEP, Rumpke (waste hauling), SWACO, GoZERO (composting), the New Albany Chamber of Commerce, and Healthy New Albany.

Name

New Albany, Ohio

Legal name

City of New Albany, Ohio

Website

https://newalbanyohio.org

Company type

Public

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

Municipal government serving approximately 12,000 residents and managing the 9,000-acre New Albany International Business Park — home to 26,000+ jobs and anchors including Intel, Meta, Google, AWS, and AEP. Funded primarily by a 2.0% municipal income tax.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Administration of Urban Planning and Community and Rural Development (92512), Administration of Economic Programs (926), Administrative and Support Services (561)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Economic Development & Business Licensing (Local) (BPAIACAN), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Public safety services
• Waste management services
• Economic development services
• Parks and recreation

Headquarters

HQ city

New Albany, OH

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Municipal Income Tax: New Albany levies a 2.0% income tax on all individual earned income and corporate net profits. Income taxes account for approximately 80% of the city's annual general fund budget, much of which is derived from the business park. The city provides residents with 100% credit (up to 2.0%) for income taxes paid to other municipalities.
2. Property Tax Revenue: Property taxes are based on local tax rates and taxable property values. For 2025, annual property taxes for City of New Albany households are $2,421.88 per $100,000 fair market value. Property taxes support schools, townships, and county-wide service agencies.
3. Economic Development Incentives: Temporary economic incentives used to attract business investment, carefully evaluated to ensure strong return on investment for the city and schools. Each incentive is based on a formula calculating revenue generation per square footage of commercial development.

Pricing tiers

Distribution channels5 records

Marketing channels11 records

Core offering

The City of New Albany, Ohio delivers municipal government services to approximately 12,000 residents and supports a 9,000+-acre New Albany International Business Park that hosts 26,000+ jobs. Core offerings include public safety, snow removal and street maintenance, trash/recycling/composting, water/sewer utilities, parks and trails, permitting and inspections, and economic development services for corporate tenants including data centers, manufacturers, and corporate headquarters. The City funds these services primarily through a 2.0% municipal income tax (about 80% of general fund) and property taxes.

Product overview

The City of New Albany, Ohio operates a comprehensive suite of municipal services organized around its core departments: Administration, Community Development, Finance, Police, and Public Service. The city's technology-enabled offerings include a GIS Map Gallery for operational tracking, an Online Forms Portal, a Service Request System, and sustainability programs like food waste composting and bike sharing. The Public Service Department handles essential utilities including water (via Columbus), sewer (60+ miles maintained), stormwater (62 miles), snow removal (425+ lane miles), and leaf collection. The city's economic development arm manages the 9,000+ acre New Albany International Business Park. These services collectively support a community of approximately 11,000-12,000 residents and 25,000+ business park employees.

Differentiator

Problem solved

Functional benefit

Brands

• New Albany International Business Park: 9,000+ acre master-planned commercial office park featuring four highway interchanges, triple-feed electric power, and municipal broadband network.
• New Albany-Plain Local Schools
• Hinson Amphitheater
• McCoy Center

Products and services

• GIS Map Gallery Interactive geographic information system providing map applications for tracking city operations including parks & trails, zoning, leaf collection, hydrant flushing, street sweeping, composting results, and Boards & Commissions cases — available to residents and businesses for transparency and service requests.
• Online Service Request System Digital platform for residents to submit service requests for traffic signals, street lights, pothole repairs, roadside trash pickup, street tree maintenance, and snow removal — used by City residents and the Public Service Department for issue tracking and resolution.
• Online Forms Portal Centralized portal for city forms including board/commission interest applications, citizen police academy enrollment, public records requests, special events applications, zoning complaints, and permit applications — used by residents, businesses, and event organizers.
• Public Service Department Operations Municipal services delivered by the Public Service Department covering snow removal (372+ lane miles across 254 streets), leaf collection (9 zones, ~1 million pounds annually), trash/recycling collection, water/sewer maintenance, and stormwater management for City residents and businesses.
• Food Waste Composting Program Curbside and drop-off food waste collection program with drop-off locations at Public Service Building, Village Hall, Temple Beth Shalom, and Taylor Farm Park — serviced weekly by GoZERO — available to City residents for sustainability and waste-diversion purposes.
• Bike Share Program Shared bicycle program with 26 bicycles at stations near New Albany-Condit Road/Walton Parkway, Rose Run Park, Taylor Farm Park, and Forest Drive Park and Ride — available to residents and visitors for short-trip transportation and recreation.
• Water & Sewer Services Water service contracted through the City of Columbus; sanitary sewer maintenance for 60+ miles of lines connecting to 3,600 customers; storm sewer system covering 62 miles — delivered to residential and commercial customers within city limits.
• New Albany International Business Park 9,000+-acre master-planned commercial office park featuring four highway interchanges, triple-feed electric power, municipal broadband network, and 36+ million square feet of development — sold/leased to enterprise tenants including Intel, Google, Meta, AWS, QTS, Abercrombie & Fitch, Nationwide Insurance, and AEP.
• Permitting & Inspections Integrated plan review by planning/zoning, engineering, and building code compliance; includes a phased plan review option, contractor registration, and residential and commercial permits — used by developers, contractors, and property owners.

Quantifiable outcome

• Population growth and economic development: $47 billion+ private investment, 36 million sq ft development, 26,000 jobs since 1998
• +3 more outcomes

Named customers16 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature2 records

Partnerships

16 partnerships are on record, tiered core and minor.

• Plain TownshipcoreStrategic or Co-development PartnerPartnership with Plain Township for shared services including fire protection (Plain Township Fire Department) and parks (Rocky Fork Metro Park is a 1,200-acre community asset in partnership with the City of Columbus and Columbus and Franklin County Metro Parks)
• Columbus and Franklin County Metro ParkscoreStrategic or Co-development PartnerPartnership for Rocky Fork Metro Park (1,200-acre community asset) along with Plain Township and City of Columbus
• City of ColumbuscoreStrategic or Co-development PartnerPartnership for Rocky Fork Metro Park and water service provision; Columbus provides water service and maintains all public water mains within New Albany city limits
• New Albany-Plain Local SchoolscoreStrategic or Co-development PartnerSchool district on 200-acre learning campus with 80-acre nature preserve; schools ranked among top 3% in Ohio; generates significant property tax revenue for the community
• Columbus Metropolitan Library - New Albany BranchminorStrategic or Co-development PartnerLibrary branch located in the Village Center, part of the community assets connecting Rose Run Park to schools, restaurants, and health centers
• Philip Heit Center for Healthy New AlbanyminorStrategic or Co-development PartnerHealth and wellness center in the Village Center; supports community pillar of health and wellness
• Jeanne B. McCoy Community Center for the ArtsminorStrategic or Co-development PartnerPerforming arts center in the Village Center; supports community pillar of arts and culture
• Healthy New AlbanyminorStrategic or Co-development PartnerCommunity partner organization focused on health and wellness programs including farmers market, walking clubs, community gardens, lunch and learns
• New Albany Community FoundationminorStrategic or Co-development PartnerNonprofit foundation supporting community development and quality of life initiatives in New Albany
• New Albany Chamber of CommerceminorChannel Partner/ Reseller/ DistributorBusiness advocacy and networking organization supporting local commerce and economic development
• American Electric Power (AEP)coreStrategic or Co-development PartnerPublic-private partnership where New Albany leases AEP's advanced fiber optic network instead of building its own, saving $7.5 million; AEP also has mission critical transmission center in business park
• National Veterans Leadership FoundationminorStrategic or Co-development PartnerNew Albany-based organization helping veterans transition into academic and professional careers through partnerships with 90+ universities nationwide; New Albany businesses recognized as Top Veteran Employers in U.S. Veterans Magazine
• Franklin Soil and Water Conservation DistrictminorStrategic or Co-development PartnerPartnership for Community Backyards program (rain barrels, rain gardens, native plants), GreenSpot program, and Invasive Species Trade-In Program (up to $500 for removing invasive trees/shrubs)
• RumpkecoreTechnology or IntegrationTrash, recycling, and yard waste collection provider; collects on Thursdays; provides senior discount program; handles bulk materials and appliance collection
• SWACO (Solid Waste Authority of Central Ohio)minorStrategic or Co-development PartnerRegional waste management authority managing Household Hazardous Waste Facility, Drop-Off Recycling program, pharmaceutical disposal, and recycling education (RecycleRight)
• Lettuce Work NurseryminorStrategic or Co-development PartnerNonprofit creating opportunities for young adults on the autism spectrum; produces the hanging baskets and planters throughout the community

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of West Chester Township, Ohio: Cincinnati-area municipality with major commercial and office park development (Union Centre), similar AAA bond ratings, and comparable income-tax-funded general fund model.
• City of Westerville, Ohio: Columbus-area suburb with strong school district, similar AAA-rated municipal profile, and active commercial tax base. Comparable in scale, governance structure, and suburban economic development orientation.
• City of Hilliard, Ohio: Adjacent Franklin County suburb with similar residential/commercial mix, comparable municipal service delivery model, and shared competitive dynamics for tech employer relocations in the Columbus metro.
• City of Fishers, Indiana: Indianapolis suburb that has grown rapidly from a planned community into a top-rated place to live, with active tech and life sciences business attraction — directly comparable in trajectory from planned suburb to AAA-rated economic development hub.
• City of Mason, Ohio: Cincinnati-area master-planned suburb with Procter & Gamble and other major corporate campuses; comparable AAA-rated, business-park-anchored municipal model with strong schools and similar resident-to-employee ratios.
• City of Independence, Ohio: Cleveland-area suburb with an AAA bond rating, prominent office park (Crown Centre), and strong commercial income tax base — directly comparable as a small-city AAA-rated economic development jurisdiction.
• City of Dublin, Ohio: Suburban Columbus, Ohio municipality with a similar master-planned business park (Dublin Corporate Area), comparable AAA credit profile, and active economic development focus on tech and data center tenants. Most directly comparable peer given shared Columbus metro, business park model, and credit quality.

Regional players

• City of Upper Arlington, Ohio: Inner-ring Columbus suburb with strong school district and AAA credit profile; comparable on governance quality and fiscal discipline though smaller commercial base.
• City of Alpharetta, Georgia: Atlanta-area suburb branded as the 'Technology City of the South' with major tech campuses and high bond ratings — comparable as a suburban municipality that has leveraged tech tenant attraction to drive municipal fiscal strength.
• Town of The Woodlands, Texas: Master-planned Houston suburb developed by The Woodlands Corporation, with similar master-plan governance model, AAA-rated municipal profile, and significant commercial tax base — relevant as a comparable master-planned community economic development success.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/newalbanyohio
• YouTubeyoutube.com/user/NewAlbanyOhio
• Facebookfacebook.com/NewAlbanyOhio
• LinkedInlinkedin.com/company/new-albany-ohio
• Instagraminstagram.com/newalbanyohio

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Albany, Ohio