New Castle Police Department

Name

New Castle Police Department

Legal name

New Castle Police Department

Website

https://newcastlepd.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The New Castle Police Department is a 33-employee municipal law enforcement agency led by Chief David Cumo that provides 24/7 patrol, criminal investigation, animal control, and central booking services to residents of the City of New Castle, Pennsylvania, using the third-party CrimeWatch platform for citizen reporting, tip submission, and community registries.

Ownership category

akta.pro rank

Product category

Municipal Law Enforcement

NAICS

Police Protection (922120)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

Keywords

• Municipal law enforcement
• Public safety services
• Criminal investigations
• Community policing
• Emergency response services

Headquarters

HQ city

New Castle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels2 records

Marketing channels5 records

Core offering

The New Castle Police Department provides municipal law enforcement and public safety services to the residents and businesses of New Castle, Pennsylvania. Its core operations span 24/7 patrol, criminal investigations (CID), traffic enforcement, animal control, and central booking/detention, supplemented by a citizen-facing digital platform for online reporting, anonymous tips, crime mapping, most-wanted listings, warrants, and voluntary safety registries (alarm, bike, camera, do-not-solicit, handle-with-care).

Product overview

New Castle Police Department operates a comprehensive public safety platform built on the CrimeWatch infrastructure, offering citizens direct access to law enforcement services. The platform combines a unified web portal with multiple specialized registries and reporting tools. Core services include crime reporting and tip submission, interactive crime mapping, various voluntary registries (alarm, bike, camera, do-not-solicit, handle-with-care), most-wanted listings, warrant information, and an online employment application system. The department's divisions (Patrol, CID, Animal Control, Central Booking) are accessible through this integrated platform, which also provides direct access to forms for incident reports, traffic complaints, vacation home checks, and officer commendation or complaint filing.

Differentiator

Problem solved

Functional benefit

Products and services

• Crime Reporting and Tip Submission Service A citizen-facing service allowing residents to submit crime tips, request incident or accident reports, file complaints against officers, compliment officers, request extra police patrols, and submit right-to-know requests. Available via the CrimeWatch web platform for New Castle residents.
• Online Incident Report Submission Enables citizens to submit non-emergency reports online — including traffic complaints, vacation home check requests, and general incident reports — through web forms on the department's portal.
• Crime Map Public-facing interactive crime mapping tool that displays incident locations and patterns within the department's jurisdiction for transparency and community awareness.
• Alarm Registry Program Voluntary registration program for alarm systems to help reduce false alarms and improve emergency response efficiency.
• Bike Registry Program Voluntary bicycle registration program assisting in recovery of stolen bicycles and theft deterrence.
• Camera Registry Program Voluntary registration program for private security cameras to aid investigations and enhance community safety partnerships.
• Handle with Care Registry Program Voluntary safety program designed to provide additional protection and support for the community's most vulnerable individuals.
• Do Not Solicit Registry Program Voluntary registry allowing City of New Castle residents to opt out of door-to-door solicitation visits, protecting privacy and reducing unwanted contact.
• Most Wanted Listings Public-facing listing of individuals sought by the department for various crimes, enabling community assistance in locating suspects.
• Police Officer Recruitment and Employment Application Online application system for police officer positions including written test and physical agility assessment scheduling for prospective recruits.
• Patrol Division Services Uniformed patrol operations delivering 24/7 police presence, emergency response, traffic enforcement, and proactive patrol coverage throughout the City of New Castle.
• Criminal Investigative Division (CID) Services Criminal Investigative Division handling follow-up criminal investigations, evidence processing, case development, and prosecution support.
• Animal Control Services Animal control services handling stray, injured, or dangerous animals and coordinating with the Lawrence County Humane Society for animal-related public safety matters.
• Central Booking / Detention Services Centralized arrest processing and detention facility serving the City of New Castle and surrounding Lawrence County jurisdictions.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• Pittsburgh Bureau of Police: Municipal police department serving the City of Pittsburgh, Pennsylvania. Directly comparable in function (patrol, CID, community policing) and regulatory environment (Pennsylvania municipal law enforcement), though at significantly larger scale.
• Youngstown Police Department: Municipal police department serving Youngstown, Ohio, a small post-industrial city directly across the Pennsylvania border from New Castle. Highly comparable in scale, demographics, and operating environment.
• Philadelphia Police Department: Municipal police department serving the City of Philadelphia under Pennsylvania law. Operates the same core functions (patrol, investigations, community policing) with a similar regulatory framework, but at vastly larger scale.
• Lawrence County Sheriff's Office: County-level law enforcement agency that shares jurisdiction and operational coordination responsibilities with New Castle PD, including CID and Central Booking support. Directly comparable mission and overlapping service area.

Regional players

• Cleveland Division of Police: Municipal police department serving Cleveland, Ohio — a comparable Rust-Belt city in the neighboring state with similar demographic, economic, and policing challenges. Strong functional comparability despite different state jurisdiction.

Others

• CrimeWatch: Technology platform provider powering New Castle PD's digital citizen engagement, online reporting, registries, and mobile apps. Not a peer in law enforcement services, but the platform vendor whose roadmap shapes NCPD's digital capabilities.

Broad incumbents

• Pennsylvania State Police: Statewide law enforcement agency providing patrol, criminal investigation, and specialized services across Pennsylvania. Broad incumbent offering overlapping capabilities but at state-level scope rather than municipal.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/NewCastleCityPD
• LinkedInlinkedin.com/company/new-castle-police-department

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Castle Police Department