NEW DIRECTIONS DOMESTIC ABUSE SHELTER OF KNOX COUNTY, THE

What NEW DIRECTIONS DOMESTIC ABUSE SHELTER OF KNOX COUNTY, THE does

New Directions Domestic Abuse Shelter of Knox County is a 501(c)(3) nonprofit organization founded in 1982 and operational since 1983, headquartered in Mount Vernon, Ohio. It is the sole domestic violence, sexual assault, and human trafficking service provider in Knox County and has operated the county's only rape crisis center since 1988. The organization delivers free, confidential services through a 24/7 crisis hotline, emergency shelter (address kept confidential for safety), safety planning, protection order assistance, hospital accompaniment for SANE/SAFE forensic exams at Knox Community Hospital, and legal advocacy. The service portfolio is delivered directly by trained advocates rather than through a software platform.

The organization's technology footprint is intentionally minimal and safety-focused: a standard CMS website (newdirectionsknox.org), a 24/7 voice and text hotline (740-397-4357), chat support, and a downloadable resource library. Third-party LanguageLine interpretation extends accessibility across 240+ languages. There is no proprietary technology platform; the differentiator is the confidential shelter architecture and technology-safety guidance for survivors facing device monitoring or location tracking.

Revenue is generated through individual and corporate donations, in-kind contributions, event-based fundraising (EmpowHER), volunteer labor, and pass-through grants from statewide networks (ODVN, Ohio Alliance to End Sexual Violence). Pricing is non-applicable because services are provided at no cost to survivors. The go-to-market is community-led, channeling clients through the crisis hotline, healthcare and law enforcement referrals, school-based prevention programming, workplace training, and the Teen Advisory Council. The organization consolidates staff at 212 N. Main Street (purchased March 2020, occupied July 2023) under Executive Director Lindsey Lamp.

Name

NEW DIRECTIONS DOMESTIC ABUSE SHELTER OF KNOX COUNTY, THE

Legal name

The Domestic Abuse Shelter of Knox County

Website

https://newdirectionsshelter.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

1–10 employees

Short description

New Directions is a 501(c)(3) nonprofit in Knox County, Ohio, operating the county's only domestic violence, sexual assault, and human trafficking shelter and rape crisis center since 1983, providing free 24/7 crisis support, shelter, advocacy, and prevention education to local survivors.

Ownership category

akta.pro rank

Product category

Domestic Violence and Crisis Intervention Services

NAICS

Community Housing Services (62422), Community Food and Housing, and Emergency and Other Relief Services (6242), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro industry

PRIMARYBPAGAEAD

Domestic Violence & Abuse Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGADAM

Youth Justice, At-Risk Youth & Violence Prevention Nonprofits

Business & Public Services/Nonprofit, NGO & Social Services/Education & Youth Development Nonprofits

SECONDARYHLAFACAM

Forensic & Correctional Behavioral Health Services

Healthcare & Life Sciences/Healthcare Providers & Systems/Behavioral Health & Substance Use Treatment

SECONDARYEDAJAIAH

Crisis Response & Threat Assessment (Suicide Prevention, Violence Prevention)

Education/K–12 / Primary & Secondary Education/K–12 Student Health, Safety & Wellbeing Services (Counseling, Mental Health, SEL, Safeguarding)

Keywords

• Domestic violence shelter
• Crisis hotline services
• Sexual assault support
• Human trafficking advocacy
• Prevention education programs

Headquarters

HQ city

Mount Vernon

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Individual and Corporate Donations: Monetary donations from individuals and organizations; 100% of donations support mission to serve victims of domestic violence, sexual assault, and human trafficking. Contributions are tax-deductible as a 501(c)(3) organization. Checks accepted by mail or PayPal. Automatic monthly contributions available by phone.
2. In-Kind Donations: Physical donations of shelter supplies including cleaning products, food storage items, personal care products, bedding, clothing, children's toys, and gift cards. Donations support shelter operations and resident needs.
3. Event Sponsorship and Fundraising: Community events like EmpowHER offer sponsorship opportunities and participation options to raise awareness and fund ongoing programs.
4. Volunteer Services: Volunteer contributions support organizational operations across Tier 1 (indirect support), Tier 2 (supervised engagement), enabling service delivery without direct compensation costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

New Directions provides free, confidential crisis intervention and advocacy services to survivors of domestic violence, sexual assault, and human trafficking in Knox County, Ohio. Core offerings include a 24/7 crisis hotline, emergency shelter with confidential location, safety planning, protection order assistance, hospital accompaniment during forensic exams, legal advocacy, and a portfolio of prevention education programs for schools, workplaces, and community groups.

Product overview

New Directions Shelter is a single-site nonprofit shelter organization (not a platform/product company) offering a unified set of crisis intervention and prevention services for survivors of domestic violence, sexual assault, and human trafficking. The core service portfolio includes: a 24/7 Crisis Hotline and Emergency Shelter as the primary immediate-response offerings; Domestic Violence Support, Sexual Assault Support, Human Trafficking Support, Safety Planning, and Protection Order Help as specialized advocacy service lines; and a complementary set of Prevention Education programs including School Prevention Programs, Teen Advisory Council (TAC), Workplace Training, Community-Level Prevention, Parent and Child Education Programming (PACE), and Suicide Prevention Programming. The organization also provides Technology Safety Resources, Teen Dating Violence Resources, and Downloadable Resources as supplementary materials. There is no modular software platform — all services are delivered directly by trained advocates through hotline, in-person, and community programming channels.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Crisis Hotline 24-hour crisis hotline (740-397-4357) providing immediate, confidential support for individuals experiencing domestic violence, sexual assault, or human trafficking; connects callers with trained advocates for crisis intervention, safety planning, shelter access, and referrals.
• Emergency Shelter Confidential emergency shelter for individuals and families fleeing domestic violence, sexual assault, or human trafficking; pet-friendly facility with dedicated kennel; access provided through the 24/7 crisis hotline with location kept confidential for safety.
• Domestic Violence Support Free, confidential advocacy services for individuals experiencing domestic violence, including safety planning, legal guidance, protection order assistance, and ongoing emotional support.
• Sexual Assault Support Rape crisis center services providing confidential support, hospital accompaniment during forensic exams (SANE/SAFE), and advocacy for survivors of sexual assault in Knox County.
• Human Trafficking Support Confidential advocacy and support services for individuals experiencing human trafficking, including safety planning, crisis support, and local referrals to housing and legal resources.
• Safety Planning

Quantifiable outcome

• Survivors successfully transition from shelter to stable housing, employment, and permanent living situations
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Twelve partnerships are on record, tiered major, core and minor.

• Kenyon CollegemajorStrategic or Co-development Partner · 1 August 2020Partnership with Kenyon College to oversee and train the student-led Sexual Respect Peer Alliance (SRPA) Peer Advocates, extending prevention education to college campus.
• Local Law Enforcement (Knox County)coreStrategic or Co-development Partner · 1 January 2019Partnership with local law enforcement entities to implement the Lethality Assessment Program, helping identify high-risk situations and connect survivors with immediate support.
• Ohio Domestic Violence Network (ODVN)coreStrategic or Co-development PartnerStatewide network connecting survivors to local shelters and services. Provides legal resources, safety planning tools, and advocacy support. Helps strengthen services through shared knowledge, standards, and collaboration across Ohio.
• Ohio Alliance to End Sexual ViolencecoreStrategic or Co-development PartnerState coalition for rape crisis centers providing legal advocacy, survivor support resources, and prevention programming. Awarded Excellence in Prevention Award to New Directions in June 2020. Supports shared knowledge and standards across Ohio.
• Knox Community HospitalcoreStrategic or Co-development PartnerLocal hospital providing forensic exams (SANE/SAFE), emergency care, medical services, behavioral health referrals. New Directions advocates provide hospital accompaniment for survivors.
• Pathways of Central Ohio (211)majorChannel Partner/ Reseller/ Distributor24/7 connection to housing, food, mental health, and crisis services covering Knox County and surrounding regions. Provides crisis support and referral navigation for community members.
• Interchurch Social ServicesminorOthersLocal social services organization providing food pantry, clothing, transportation assistance at multiple locations (Mount Vernon, Danville, Fredericktown, Centerburg). Accepts referrals for donations not accepted by New Directions.
• Behavioral Healthcare Partners of Central OhiomajorStrategic or Co-development PartnerMental health and substance use treatment provider offering crisis intervention (24/7 through 211 or 988), walk-in Behavioral Health Urgent Care. New Directions refers survivors for mental health support.
• The Freedom CenterminorStrategic or Co-development PartnerSubstance use treatment provider offering outpatient services, MAT, women's services, mental health services, and recovery support. Referrals for survivors with co-occurring substance use needs.
• Kno-Ho-Co Community ActionminorChannel Partner/ Reseller/ DistributorCommunity action agency providing emergency assistance, housing, energy support, Head Start, senior services, and health programs. Referrals for housing and basic needs.
• Winter SanctuaryminorChannel Partner/ Reseller/ DistributorSeasonal shelter program (November-April) providing overnight shelter for individuals experiencing homelessness during winter months. Referral partner for shelter needs.
• Knox County Department of Job & Family ServicesminorChannel Partner/ Reseller/ DistributorCounty agency providing SNAP, Medicaid, cash assistance, child welfare and protective services. Referrals for financial assistance and protective services.

Scale indicators4 records

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• National Domestic Violence Hotline: National 24/7 hotline for domestic violence survivors; comparable to New Directions' 24/7 crisis hotline and digital access channels (text, chat) that overlap with the local hotline.
• RAINN (Rape, Abuse & Incest National Network): National anti-sexual violence organization operating the National Sexual Assault Hotline. Comparable to New Directions' sexual assault support and hospital accompaniment services but at a national scale.
• Ohio Domestic Violence Network: Statewide coalition that coordinates and supports Ohio's domestic violence shelters; New Directions is a member agency. Comparable because it operates the same advocacy/ shelter ecosystem at a higher level and shapes funding/policy for local agencies like New Directions.
• Ohio Alliance to End Sexual Violence: State-level coalition for rape crisis centers in Ohio; awarded New Directions its 2020 Excellence in Prevention Award. Comparable because it convenes and supports the same rape crisis services New Directions provides locally.

Emerging players

• Love is Respect: National teen dating violence resource referenced directly by New Directions' Teen Dating Violence Resources page; comparable prevention education and digital outreach to youth.

Others

• Behavioral Healthcare Partners of Central Ohio: Regional behavioral health provider offering crisis intervention and 988/211 access; New Directions refers survivors to them. Comparable as a coordinated behavioral health/crisis response partner in the same catchment.
• Kno-Ho-Co Community Action: Community action agency providing housing, emergency assistance, and Head Start across Knox, Holmes, and Coshocton counties; comparable as a referral and resource coordination partner for New Directions' housing needs.

Regional players

• Turning Point (Domestic Violence Services): Regional domestic violence service provider in Ohio; comparable shelter, advocacy, and prevention programming model for a different county/region.
• YWCA Central Ohio: Regional YWCA providing DV shelter, advocacy, and prevention education in central Ohio; comparable service portfolio (shelter, advocacy, prevention) but serves a larger metropolitan footprint than Knox County.
• Hope on the Horizon (Knox County area): Adjacent community-based support organization in the Knox County region providing services to vulnerable populations; comparable as a referral partner and co-located social services provider.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/new-directions-domestic-abuse-shelter-of-knox-county-the

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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