NGDS

What NGDS does

NGDS (Next Generation Digital Services SAS) is a Bogotá-headquartered digital transformation services and applied AI company serving enterprise clients across Colombia, the United States, and the broader LATAM region. The company operates two primary service lines — ADS (Applied Digital Services), which redesigns and operates clients' business processes through digital operating models, and DS (Digital Solutions), which builds end-to-end digital platforms including websites, applications, e-commerce, portals, and integrations — alongside a Digital Staff Augmentation offering. Its proprietary technology layer centers on the brAIn AI philosophy and the G-Next platform, which comprises four configurable modules: G-Next Voice (AI voice agents for customer service and sales), G-Next Text (omnichannel conversational agents across WhatsApp, web chat, and email), G-Next Analytics (real-time dashboards and predictive models), and G-Next Portal (self-service portals for documents, payments, and requests). The company combines AI, hyperautomation, RPA, and human specialist oversight via its Digital Operations Center of Excellence, and has processed more than 570 million AI tokens with 80,000+ development hours completed in 2025.

NGDS concentrates its go-to-market in five vertical industries — Real Estate & Construction, Insurance Tech, Immigration Services, Education Tech, and PropTech — combining sector-specific use cases with AI capabilities. Its business model blends project-based professional services engagements, ongoing managed operations contracts, staff augmentation billable hours, and an emerging recurring SaaS component via the G-Next platform modules. Sales is conducted through a consultative, expert-led direct enterprise motion: prospects request demos via the website, are routed to internal experts (with no intermediary call center), and receive tailored proposals. Documented customer outcomes include freeing 4 hours per person daily in mortgage processing, 80% automatic validation accuracy in real estate transactions, 100% application processing without loss, and up to 40% reduction in administrative management time in higher education deployments.

The company is privately held, founder- and management-owned, and appears to be bootstrapped with no disclosed institutional funding. Leadership comprises CEO Omar Ladino (20 years of digital transformation experience) and Executive Chairman Juan Hurtado (30-year entrepreneur). NGDS maintains an active thought-leadership presence through its Insights blog, AI diagnostic tool (brAIn), GIA chatbot, and participation in industry events such as the Camacol AI Summit and Colombia 4.0.

Name

NGDS

Legal name

Next Generation Digital Services SAS

Website

https://ngds.ai

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

NGDS is a Bogotá-based digital transformation and applied AI services company that combines consulting, proprietary G-Next AI platform modules, and staff augmentation to serve enterprise clients across Colombia, the USA, and LATAM in five verticals: Real Estate, PropTech, EdTech, Insurance Tech, and Immigration.

Ownership category

akta.pro rank

Product category

AI-Powered Digital Transformation Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Strategy & Transformation (BPAHAEAA)

akta.pro secondary industries

AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ), AI/ML Engineering & Model Development Services (BPAEAHAF), Data, Analytics & AI Consulting (BPAHAEAF)

Keywords

• Digital transformation services
• AI agent platform
• Conversational AI solutions
• Process automation services
• Vertical AI software

Headquarters

HQ city

Bogotá

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Applied Digital Services (ADS): Digital transformation consulting and managed operations services. NGDS transforms, optimizes, and runs clients' business processes through a digital operating model that combines technology, data analytics, and specialized talent. Front-office, middle-office, and back-office processes are operated digitally with automation of routine tasks and human specialists focused on complex work. Revenue is generated through project-based engagements and ongoing service contracts.
2. Digital Solutions (DS): End-to-end digital solution design, development, and implementation. Services include corporate websites, web and mobile applications, e-commerce platforms, customer and team portals, integrations, dashboards, and analytics. Solutions are built by multidisciplinary teams and tailored to each client's needs. Revenue generated through project-based delivery and potentially ongoing maintenance retainer.
3. G-Next AI Platform (brAIn-powered SaaS): The G-Next platform provides modular AI solutions (Voice, Text, Analytics, Portal) that can be deployed independently or as an integrated ecosystem. Given the platform's configurable, scalable, and modular nature described across sources, this suggests a SaaS/subscription revenue model with pricing tied to modules deployed, volume, or usage.
4. Digital Staff Augmentation: Temporary or ongoing placement of highly qualified digital talent (software developers, data engineers, AI specialists, automation experts, digital product managers, UX/UI designers) into client teams. Clients pay for talent access without long-term employment overhead, with fees tied to profile seniority and engagement duration.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

NGDS transforms, optimizes, and runs clients' business processes through a digital operating model combining proprietary AI technology, data analytics, and specialized human talent. It sells the G-Next AI platform (powered by its brAIn philosophy) — comprising Voice, Text, Analytics, and Portal modules — alongside two professional service lines: ADS (Applied Digital Services) for digital strategy and process redesign, and DS (Digital Solutions) for end-to-end development of websites, apps, portals, integrations, and analytics, with deep specialization in Real Estate, PropTech, EdTech, Insurance Tech, and Immigration verticals.

Product overview

NGDS offers a unified product portfolio centered on the G-Next AI platform, which comprises four integrated modules: G-Next Voice (voice AI agents), G-Next Text (omnichannel conversational agents), G-Next Analytics (real-time dashboards and predictive analytics), and G-Next Portal (self-service portals). The platform is powered by brAIn, NGDS's AI philosophy combining artificial intelligence with human judgment. Complementing the G-Next platform are two service offerings: ADS (Applied Digital Services) for digital strategy and process transformation using the RISE methodology, and DS (Digital Solutions) for end-to-end development of websites, apps, e-commerce, portals, integrations, and analytics. The company specializes in Real Estate, PropTech, EdTech, Insurance Tech, and Immigration sectors.

Differentiator

Problem solved

Functional benefit

Brands

• brAIn: NGDS's artificial intelligence concept where AI and human talent work in sync to boost organizations' performance.
• G-Next
• GIA

Products and services

• G-Next AI-powered agent platform integrating intelligent agents, automation, analytics, and digital experiences to optimize processes, simplify operations, and strengthen customer relationships. Configurable and scalable for enterprises in Real Estate, PropTech, EdTech, Insurance Tech, and Immigration.
• G-Next Voice AI-powered voice agents that automate customer service, sales follow-up, confirmations, reminders, surveys, and operational support with natural conversational experiences available 24/7.
• G-Next Text Omnichannel conversational agents that engage across WhatsApp, web chat, email, and other digital channels to respond, guide, support, and automate business processes.
• G-Next Analytics Real-time analytics and business intelligence solution that transforms scattered information into strategic indicators through intelligent dashboards, predictive models, executive KPI monitoring, and operational intelligence.
• G-Next Portal Self-service portal solution that centralizes process management, documentation, payments, requests, and communication in a modern, secure, fully integrated digital experience.
• ADS (Applied Digital Services) Digital strategy and process transformation service that analyzes, redesigns, and operates clients' business processes as intelligent digital ecosystems, eliminating manual processes, integrating siloed systems, and enabling operations to scale without proportional cost increases.
• DS (Digital Solutions) End-to-end design, development, and implementation of digital solutions including corporate websites, web and mobile applications, e-commerce platforms, customer and team portals, integrations, automation, and dashboards and analytics.
• Digital Staff Augmentation Temporary or ongoing placement of qualified digital talent — including software developers, data engineers, AI specialists, automation experts, digital product managers, and UX/UI designers — into client teams to deliver projects without long-term employment overhead.

Quantifiable outcome

• 4 hours freed per person daily in mortgage processing through AI automation
• +6 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature10 records

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ceiba Software: Ceiba Software is a Colombian IT services and digital transformation firm serving enterprise clients. Closely comparable to NGDS on Colombian base, services-led model, and enterprise digital transformation focus.
• Wizeline: Wizeline is a Mexico-based AI and digital services firm with US/LATAM presence. Comparable to NGDS in vertical AI offerings, platform-based service delivery, and mid-market/enterprise sales motion.
• Globant: Globant is a Latin American-founded digital transformation and AI services firm with global reach. It is the most direct large-scale peer to NGDS in terms of LATAM heritage, AI/digital services focus, and enterprise B2B motion, though it is many orders of magnitude larger.
• Softtek: Softtek is a Mexico-founded IT services and digital transformation firm with strong LATAM presence. Comparable to NGDS in digital transformation focus, enterprise sales motion, and AI-enabled services portfolio.
• Rootstack: Rootstack is a LATAM digital transformation company specializing in AI, applications, and integrations for enterprise. Comparable to NGDS on AI services offerings, omnichannel chat/voice capabilities, and enterprise B2B positioning.
• S4N (formerly S4NDigital): S4N is a Bogotá-based digital transformation and software engineering firm serving enterprise clients across LATAM. Comparable to NGDS on geography, services portfolio (digital solutions + AI), and enterprise GTM motion.

Broad incumbents

• Slalom: Slalom is a global consulting firm focused on business and technology transformation. Comparable to NGDS on the consultative digital transformation offering, though Slalom is far larger and operates globally without LATAM concentration.
• Accenture: Accenture is a global professional services firm with a large digital, AI, and cloud practice. Comparable to NGDS on the AI-led enterprise transformation services, but operates at massively larger scale and across all verticals.

Emerging players

• Jasmin (formerly Aivo): Jasmin is a LATAM-founded conversational AI platform for customer service automation. Comparable to NGDS's G-Next Text/Voice modules on omnichannel AI agent capabilities and LATAM enterprise customer base.
• Indigo AI (formerly Botmaker Colombia): Indigo AI is a LATAM conversational AI platform providing AI agents for customer service and sales automation. Comparable to NGDS's G-Next Voice and Text modules on conversational AI capabilities and LATAM enterprise focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/next-generation-digital-services-sas
• Instagraminstagram.com/ngdsglobal

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NGDS