Pogotowie Niebieska Linia

What Pogotowie Niebieska Linia does

Pogotowie Niebieska Linia is the operating name of the Ogólnopolskie Pogotowie dla Osób Doznających Przemocy Domowej "Niebieska Linia," a nationwide crisis helpline for domestic violence victims in Poland, operated by Stowarzyszenie "Niebieska Linia" since 1994. The organization is based in Warsaw (Al. Jerozolimskie 155) and is commissioned by Krajowe Centrum Przeciwdziaania Uzależnieniom (KCPU) under Poland's Narodowy Program Zdrowia for 2021-2025. Its core service is a toll-free, 24/7 telephone helpline (800 120 002), supplemented by email counseling, real-time chat, WhatsApp, Skype, sign language support for deaf individuals, and multilingual assistance in Polish, English, and Russian. The portfolio also includes a knowledge base on domestic violence, dedicated legal and psychological Q&A sections, a searchable nationwide directory of support facilities for referral, and consultation services for professionals working with domestic violence cases.

The organization operates on a non-commercial model: all services are free to end users, including the 24/7 toll-free phone line. Revenue is derived from a single government funding stream via the National Health Program, with no commercial pricing, no subscription tiers, and no fees for any consultation mode. End-user "customers" are victims of domestic violence, witnesses seeking guidance, children experiencing violence, perpetrators referred to correction-educational programs, and specialists (social workers, police, healthcare, educators) requiring expert consultation. According to the most recent annual disclosures, the helpline conducted 20,067 conversations, received 4,319 emails, and undertook 827 interventions.

The underlying technology is a multi-channel helpline infrastructure built on standard communication platforms (PSTN toll-free, email, web chat, WhatsApp, Skype, video for sign language), with no proprietary AI, APIs, or SDKs disclosed. The organization is closely integrated into Poland's interdisciplinary domestic violence response system, coordinating with police, social services, healthcare, education, and shelter networks, and supporting the "Niebieskie Karty" (Blue Card) procedure. Operational headcount is 8 employees, consistent with a lean nationally-mandated service that outsources frontline counseling to a broader network of consultants.

Name

Pogotowie Niebieska Linia

Legal name

Stowarzyszenie "Niebieska Linia"

Website

https://niebieskalinia.info

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Pogotowie Niebieska Linia operates Poland's nationwide, 24/7 free domestic violence helpline on behalf of KCPU, funded by the National Health Program 2021-2025 and serving victims, witnesses, children, and professionals via phone, email, chat, WhatsApp, sign language, and multilingual channels.

Ownership category

akta.pro rank

Product category

Domestic Violence Crisis Helpline Services

NAICS

Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industry

Protection Services (GBV, Child Protection, Legal Aid) (BPADADAH)

Keywords

• Domestic violence helpline
• Crisis intervention services
• Victim support services
• Psychological counseling
• Violence prevention services

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government funding: The organization is funded through the Narodowy Program Zdrowia (National Health Program) for 2021-2025, operated by Stowarzyszenie 'Niebieska Linia' (Niebieska Linia Association) on assignment from Krajowe Centrum Przeciwdziałania Uzależnieniom (KCPU).

Distribution channels4 records

Marketing channels3 records

Core offering

Operates Poland's nationwide free 24/7 helpline for victims and witnesses of domestic violence. Service delivery spans a toll-free telephone line (800 120 002), email counseling, online chat, WhatsApp, Skype, sign language video support, and mail correspondence, with multilingual coverage in Polish, English, and Russian. Complementary offerings include expert consultations for professionals, a nationwide facility referral database, and a structured knowledge base covering legal and psychological guidance.

Product overview

Ogólnopolskie Pogotowie dla Osób Doznających Przemocy Domowej 'Niebieska Linia' is a nationwide domestic violence crisis response organization operated by Stowarzyszenie 'Niebieska Linia' on behalf of Krajowe Centrum Przeciwdziałania Uzależnieniom. The organization provides a multi-channel crisis support service portfolio consisting of the core 24/7 telephone helpline (800 120 002), email counseling (poradnia mailowa), online chat, WhatsApp messaging, and sign language support for the deaf. Multilingual support is offered in English and Russian. The portfolio also includes a comprehensive knowledge base (baza wiedzy) with dedicated sections for psychological and legal Q&A, a searchable facility database (baza placówek) for referral services, and specialized consultations for professionals working with domestic violence cases. All services are free and confidential.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Nationwide Telephone Helpline (800 120 002)
• Email Counseling Service (Poradnia mailowa)
• Online Chat Support (Czat wsparcia)
• WhatsApp Support (510 404 333)
• English-Language Domestic Violence Support
• Russian-Language Domestic Violence Support
• Polish Sign Language (PJM) Support for the Deaf
• Professional Consultations for Specialists
• National Facility Referral Database (Baza placówek)

Quantifiable outcome

• 20,067 conversations, 4,319 emails, and 827 interventions handled annually

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• Krajowe Centrum Przeciwdziałania Uzależnieniom (KCPU)coreStrategic or Co-development Partner · 1 January 2021KCPU (National Center for Counteracting Addictions) is the government body that commissioned Stowarzyszenie 'Niebieska Linia' to operate the nationwide helpline. The organization operates on official assignment from KCPU as part of Poland's national domestic violence prevention system.
• Ministerstwo Zdrowia (Ministry of Health)coreStrategic or Co-development PartnerThe Ministry of Health is a key government partner in the National Health Program (Narodowy Program Zdrowia) which funds the helpline operations.
• Stowarzyszenie 'Niebieska Linia' (Niebieska Linia Association)coreStrategic or Co-development PartnerThe helpline is operated by the Stowarzyszenie 'Niebieska Linia' (Niebieska Linia Association), which is the organizational entity running the nationwide domestic violence support services.

Scale indicators5 records

Recent moves10 records

Expansion highlights5 records

Regional players

• Kvinnofronten / Women's Shelter Movement (Nordic): Nordic regional women's shelter and crisis line operators with comparable 24/7 helpline and shelter-referral models. Adjacent European peer with similar operating mechanics but different geography.

Direct peers

• Refuge: UK charity running the National Domestic Abuse Helpline and a network of refuges. Comparable as a national domestic violence support organization offering crisis helpline plus referral infrastructure.
• Victim Support (UK): UK independent charity supporting victims of crime including domestic abuse via helpline and casework. Comparable operating model of a national free crisis support line with professional referrals.
• Fundacja Feminoteka: Polish feminist foundation supporting victims of domestic and sexual violence, including helpline and counseling services. Overlaps in target population and channel mix in the Polish market.
• National Domestic Violence Hotline (US): US national 24/7 toll-free helpline for domestic violence victims providing crisis intervention, safety planning, and resource referrals. Directly comparable as a free, multi-channel, nationwide helpline operated on a nonprofit basis.
• Centrum Praw Kobiet: Polish women's rights foundation providing legal, psychological, and shelter support for domestic violence victims. The closest in-country peer, operating in the same Polish policy and funding ecosystem.
• Women's Aid (UK): UK federation supporting women and children experiencing domestic abuse, including helpline services and survivor resources. Comparable in mission, free confidential support, and referral-based service model.

Broad incumbents

• WAVE – Women Against Violence Europe: European umbrella network coordinating and representing women's specialist services against violence, including helplines and shelters. Comparable as a coordinating body in the same European domestic violence ecosystem.
• Krajowy Interfejs Ratunkowy (Poland 112): Polish government emergency response and social services interface that intersects with Niebieska Linia's referral pathways. Comparable as a state-funded crisis response infrastructure in Poland.

Emerging players

• Fundacja Dajemy Dzieciom Siłę: Polish foundation operating a helpline and chat for children and adolescents, including those affected by domestic violence. Comparable in channel mix (phone, chat) and Polish nonprofit/government-funded model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/pogotowie-niebieska-linia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pogotowie Niebieska Linia